Flight got delayed. They kept telling us different answers all day. We were supposed to take off at 1. Then they were going to bus us to a hotel so they had us stand in line for immigration. Then they had us move back to the sitting area for 5 hours. Then they did bus us to a hotel. Said our flight would take off at 9am the following morning. In the morning it got changed to 3:45pm. Then back to 9am. It was a mess. I understand things happen and of course would alway prefer to be safe-- but the disorganization was ridiculous.
I have some of the major food allergies (I.E. Wheat, egg). I was near the back of the plane. The two meal options were beef and rice or seafood pasta. I thought, awesome, I can eat beef and rice. Except that by the time they got to me they had run out of beef and rice. Multiple times they said they had no other options. Eventually they gave me a crew meal, which was appreciated. But hopefully this comment can help them plan ahead for allergy alternative meals. On our following China Eastern flight I told them at the beginning and they seemed annoyed. Just didn't feel like I could win with this airline.
Only 50 pillows for 165 passengers. Poor English and staff didn't even care about the lack of pillows. In the middle of the flight I found one attendant sleeping on 2 pillows in an empty row after declining pillows to the passengers. Food was very low quality and entertainment non existent. Very bad experience.
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