They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
Everything was excellent. Only the fish entree in the Japanese meal was overcooked and quite dry but everything else was great
Great first time experience on this airline. Very professional staff and great service.
Warm the bread. Movies: better choices to include Chinese movies options or some of the older winners of flim festival
Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.
The crew was very nice and polite. They made sure everybody got their meal and drinks. Even the economy class had a very adequate leg room for someone that is over 6 foot tall.
Overall it was good. Making changes to the reservation on ANA’s website was little challenging. Would like to see those features improved in the future.
The flight crew was outstanding. Very cheerful and always respectful. I wish the same could be said about United. The AC wasn't the best on the plane.
My two luggage issue during my trip from kansai osaka to Shanghai. 1st booked tickets online, a iliitle hard time to follow all questions when I booked tickets. I haven't selected 2 luggage so that Spring Airline of osaka crew charged $181 US Dollar with my 2 luggage fee. Also, crew member mentioned I maybe be able to get money some back because I should got differe rate, the rate of luggage should was matched with tickets I ordered from edreams. I did try to access edream at the day I was changing my boarding pass. Therefore, I hope Kayak if can help me getting some my luggage fees back, I will appreciate a lot. Thank you, Jie egusa
This is a terrible airline. Worst seats I’ve ever encountered. Avoid at all costs!
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The only two things to like were the price and the actual flight crew. Other than that, there is nothing positive to report above making it to my destination safely, yet later than scheduled or reported by the system. The Spring website doesn't work. I was repeatedly advised to check in online. That's impossible. None of the web functions work. I couldn't check in, pick a seat, purchase checked baggage. The phone numbers don't work. I tried every number I could find and was never able to even connect. I tried calling from my US phone and from my wife's Chinese phone. So I knew I would have to pay whatever they said for my baggage. On arrival to the airport, (HRB international terminal is a mess and also poorly run), the staff charged over $150 usd for my luggage. The luggage requirements on the web site are confusing and not close at all to industry standards. They blur the line between "Spring Air" and "Spring Japan". Kayak lists it as Spring Japan, the web site only delineates between Spring Air Domestic, Spring Air International, and Spring Japan, but doesn't make clear whether an international flight to Japan would be on Spring Japan. After checking the 1 suitcase, which took a long time for the attendant to even figure out how to do, I was told later that my carry on was too much and then there was a communication problem and I finally told them (interpreted through my Chinese wife) that I didn't mind paying for 2 bags, but I had to rearrange because I had batteries in the carry on which arent allowed to be checked. That requires the attendant to refund my first payment and te-cjexk both suitcases. She so forgot to give me the bag ticket and came to find me later. I was then motioned to go upstairs to the security screening without my wife accompanying to help translate. Then while about to be frisked, the attendant came to ask me to look inside one of the suitcases. So I went back to the check in a 3rd time to literally show them a flashlight in my suitcase. After all that, I made the tedious path through screening, & immigration. The gate wasarked for my flight. But when boarding time passes, nothing happened. None of the announcements were in English. At some point, they announced something and half the people near that gate got in line, but it wasn't moving. Some people were eventually going up and asking. I did and it turns out there was another flight to Korea link g up at the same gate, unmarked by the board. So I had to guess when that line was finished and my tokyo ight boarding finally started. My flight was scheduled to depart at 10:35am. The line for the boarding didnt even occur until 10:49am. But the Kayak app was reporting the flight as only 10 minutes late. We probably took off at 11:30am or so. I don't believe the plane wasn't ready. They were just having difficulty organizing the crowds into the trams that transport the passengers to the tarmac. The flight was mainly done because it seemed to only be about half booked. So there were many empty seats which helped. But then I find out that the flight crew will only accept Chinese or Japanese CASH for food, beverages, and snacks...even WATER. If I had known prior, my wife had Yuan cash but it is never used in China so I didn't have any. This airline is horrible and I should have paid for a better flight but it was the only one that got my plans very well. My wife later told me that it was well known to be a poorly run airline, but she didn't realize that's who I booked. I didn't interact with the crew much, so nothing to complain about there. The check in staff were nice, but somewhat incompetent. Never again.
