The flight I was supposed to be on was supposed to take off at 1:50 from State College. It was delayed over and over and over again until somehow I had to rebook on a flight that was supposed to have left State College at 8 am that morning but didn't end up taking off until almost 6 pm. Not only was this completely unacceptable, the "token from United" was a 15 dollar meal voucher that has to be used by today. I would personally like some miles added to my account for this inconvenience. I was in transit for 8 hours from the time I arrive at State College Aiport to when I got home. I was supposed to be home at 3 pm and I returned at 8 pm. Unacceptable. I have not been on an on Time united flight in nearly 5 years.
Somebody entered our names incorrectly so it didn't match our passports. KAYAK first time... never again. Boarding passes and security took so much time to correct. Massive stress: both names messed up. Know we entered correctly via screen shot. Very troublesome. Never took a United airlines or planes as Kauak booked It was so messed up.
No meal service to the back of the plane as it started late or was too slow to get it out before it was time to land.
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
The 777’s economy seat’s legroom was more tolerable than expected. I appreciate the reclining mechanism which slides the seat forward to minimize cannibalizing the space behind. The food was terrible: very salty.
Women boarding passengers at the gate was absolutely rude and disrespectful of passengers. The flight attendant was absolutely delightful! Smiling and connected with the passengers. So happy. The seats are cramped and uncomfortable but I guess that’s just the way it is Communication regarding flight was excellent
Terrible. Our first time back on United for 10 years, the seats in Polaris class are small and uncomfortable. They have squished too many people in to get more $$$. The staff are not friendly and not wanting to accommodate. I asked for two salads rather than a main meal and was advised no we wont do that. Then asked what I would like for breakfast and given something else anyway. I will not be flying United International anytime soon.
The boarding was cumbersome. The staff was not aligned. They called group 1 but then the agent said no. Then they called group 1 again but still would not board us. Then they called group 2 and they all came up and still hadn’t started boarding. Then someone came from the plane and said why is no one coming? And the agent said bc i thought not yet and she said I said over the walkie talkie to send the passengers down? What was not clear about that? Also, onboard, the crew gave announcements very ironic/authoritative, and in first class they gave us a cheesebox. My expectations based on competition airlines, is a warm meal. A little underwhelming.
I flew with my dog and had already purchased my dog’s ticket. Even that morning I had called costumer service to insure that my husband and I had seats together since the website was giving me an error when choosing our seats and the representative mentioned our dog. I showed up early to the airport and when I got to the gate and we started boarding I was help back and told that I was supposed to have a yellow tag and that I should have checked in at the counter for them to give me that tag. I was not aware of this, the representative on the phone did not say anything. Nor did I see it anywhere in the checking process online, so if you travel with a pet and are not checking in luggage, just know that you still have to go to the check in counter when arriving at the airport unless you want to be the last one to board and not have room for your carry on in the overhead bins. Other than that, I had a great experience.
From the first moment you interact with United Airlines, you can expect nothing less but extreme frustration. The baggage handler at the bag drop seems completely unbothered by the presence of customers waiting in line. No help was extended to load the baggage whatsoever. And if any of your bags is overweight by 0.01 pound they will make you re-distribute everything in your suitcase just to play power trip. When it was time to board no help was extended to customers to locate their seats. Moreover. It was a chaotic mess at the gate when it was unclear who should board first and everyone just bunched up, trying to get on the plane. I am sure the crew was doing their best to perform their jobs while being paid their wages however it shouldn’t be that hard to smile once or twice when you’re in the business if serving customers. It is a shame for the United States of America to have a flagship carrier of such low caliber. Our flight was also delayed by about an hour and a half due to further delays prior to our inbound flight. Being someone who has travelled for both business and leisure in Asia, Europe, and South America I have never experienced such poor quality of service.
I sat in the first row behind first class. There was plenty of legroom. The entertainment was great. I saw two excellent movies and one episode of a sitcom. Also enjoyed the flight tracker.
On time, only a little turbulence, very competent and caring attendants. Clear information.
The flights are literally always delayed arriving, boarding and taking off so they are always late for the connection. I planned ahead so I was okay but many others aren't. The food was terrible. The staff was very pleasant. I appreciate boarding back to front.
On a four hour delayed flight now on seats back end of the plane instead front-
My issue is with the SkyWest terminal. The flight was not listed on the main airport flight screen list, and I had to do a Google search to locate the terminal and gate. We had to ask several airport employees where to locate the phantom gate. The airport did not provide adequate signage and was confusing. When we arrived, there was one vendor providing services that quickly closed, leaving zero options for food and drink while we waited hours for our delayed flight. The crew that assisted with check-in and boarding was VERY friendly.
Economy seats a bit small but other than that it was all good.
Checked in ok for 3 flights at the airport check-in desk, but apparently I was not checked in to my connecting flights even though I was assured that I was and had seats on all 3 flights. Aer Lingus departure was also delayed for 1.5 hours which gave no time to collect bags to go through customs.
No complimentary drinks or snacks offered on a 2 hour flight was disappointing but everything else went well
All aspects were excellent - it helped that the flight was only 2/3 full and I had no one sitting in my row. The Pre-check (US Passport Control and Customs) in Dublin made everything so easy when we arrived in Chicago.
I love the direct flights. It saves a lot of hassle and allows immigration and customs in Ireland, making arrival much easier.
Just pushing back from gate now. Boarded into fourth aircraft with 13 hour delay to scheduled departure. Crappy experience.
Notified as to why there’s a delay with our flight.
Easy short trip from Faro to Cardiff. Exceptional staff. Early landing and straight through airport in 15 minutes from touch down.
On time departure; arrived early into Faro. Air Malta operating flight, crew friendly and efficient.
I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience
Rubbish moved my seat don’t know why same seat configuration cost me extra so me and my wife could sit together now I know why no paper ticket so they can do this
The baggage wasnt uploaded to the plane, lost baggage handling is very poor.
Nothing unexpected considering it is a Ryanair flight. It does the job. Nothing above, at all.
Ryan air flight was good. Nothing to complain about. I had heard absolute horror stories about Ryan air so was worried about the flight but everything went smoothly. We have had two Ryan air flights with no problems. Last flight is Vernon come. Palermo to Milan. Fingers crossed.
From boarding to disembarking, the whole operation was very efficient.