Pros: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Cons: "Foam earplugs would be a welcome addition."
Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Pros: "The service was quick and friendly."
Cons: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Pros: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Cons: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Pros: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Cons: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Pros: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Cons: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Cons: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Pros: "ANA was awesome as usual."
Cons: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Pros: "The crew was very friendly and attentive. They look after the customers."
Cons: "I can't think of anything that could have been better."
Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Pros: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Cons: "Movies and musics more variables from all over the world."
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "comfortable seats"
Cons: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Pros: "The plane wasn't that full so I had a lot of space."
Cons: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Pros: "Friendly crew and helpful staff"
Cons: "Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them."
Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
Pros: "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
Cons: "Don’t sell services through Flyus.com."
Pros: "Overall good flight"
Cons: "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"
Pros: "The Air China crew was exceptional. They made sure wheelchair service was available all of the time without a hitch. They were very compassionate"
Cons: "The coach seating is very tight. I wish there was more leg room."
Pros: "It was ok. It’s a long flight to sit in regular seating. If anyone is flying international I would definitely recommend first class or business."
Cons: "The food will keep you alive but is not that tasty to me but I’m used to American food. They served Chinese food."
Pros: "The food."
Cons: "The fight was late in leaving. One of Three suitcases were didn't arrive."
Pros: "bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight."
Cons: "advance seat allocation at the time of booking."
Pros: "Pretty much on time. Normal professional and reliable flight by Air China crew. Tracking the flight on video is very much appreciated."
Cons: "Poor selection of movies. The usual choice of beef and fish. How about a more creative dish such as pasta?"
Pros: "Cabin crew were kind us but service details are poor very much."
Cons: "We were very bored during fight from JFK to PEK."