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Pros: Services are the bestRead more about Qatar Airways
Pros: Services are the best
Pros: Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!
Pros: The crew was amazing. Food was great. Clean bathrooms. Great entertainment.
Cons: We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it.
Pros: Qatar airlines seat
Cons: Bigger lavatory in the plains
Pros: Everything.. will do it again!
Cons: Everything was perfect
Pros: Food choice was good & amazing crew .
Cons: Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that.
Cons: Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people.
Pros: The crew was very nice, courteous and helpful
Cons: The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011.
Pros: Seat was comfortable.
Cons: transit timing was a bit hectic.
Pros: the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai.
Pros: The seats are comfortable; food is good.
Cons: Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late.
Cons: Many of the entertainment systems were broken.
Pros: On line flight experience
Cons: The food has to improve especially they have to provide fresh food
Cons: Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun).
Pros: Qatar is impressive. The airbus was incredible.
Cons: It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people.
Pros: Same again the crew were fab
Pros: The cabin crew was fantastic and made the experience very positive.
Cons: The food was not of the quality I would have expected from the expectation created by the airlines marketing.
Cons: food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all
Pros: In time ,food
Cons: Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm
Pros: The flight crew was very friendly and helpful in getting you settled on the flight
Cons: Boarding was a bit Hectic in Bangkok.
Cons: Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control.
Pros: Good service!! Good food!! Great staff!!
Pros: Cabin crews were politie
Cons: Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible
Pros: There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane.
Pros: QA is really a five starts company , and I enjoy the trip always with qatar airways
Pros: Overall better than most of domestic US or Korean national airline in terms of food and service.
Cons: Boarding took longer than other airports. Too many redundant checks for no apparent reason.
Pros: All good
Pros: food, crew .
Cons: entertainment choices for Hollywood movies are limited.
Pros: All of it was great!
Pros: The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!
Cons: Food food food
Pros: Excellent service from the crew. Flight on time.
Pros: Quality food and hospitality
Pros: The food was good. The legroom was enjoyable.
Cons: I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance.
Pros: The service was okay
Cons: Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you
Pros: Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive.
Cons: Boarding in Qatar was a bit disorganised.
Cons: my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !
Pros: Flight attendants were very efficient and really took care of us.
Cons: given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served.
Cons: No flexibility in flight changes
Cons: My seat is changed without my approval.thats disgusting
Pros: Nice people
Cons: 6-hour delays coming and going. Sounds like a an issue.
Pros: Ground Crew was friendly and did adjust my seating.
Cons: Food quality was average. More choices needed.
Pros: The service during the flight was excellent, workers showed all kind of concern and care. Thank you.
Pros: Great personnels!!
Cons: Overall nothing but great Service!!
Cons: Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food .....
Pros: Great service
Cons: Seat comfort
Pros: The service and patience
Cons: Everything was great
Pros: Amazing !
Cons: Nothing all good really
Pros: The crew was so kind and amazing. They definitely made our flight great!
Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
Pros: The crew
Cons: The screen
Pros: Great crew, good in-flight movies. Good food.
Cons: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
Pros: Decent crew, nice snacks.
Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
Pros: Craig in first cabin flight crew was amazing. :))))
Cons: Seats were really old and outdated
Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
Pros: I liked the movies
Cons: Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep
Pros: The crew was maybe average, that was still the best point.
Cons: Extremely tight space. The food was almost inedible. Awful.
Cons: Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.
Pros: Food was very good
Cons: Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it
Pros: Really friendly crew, they go the extra mile to make passengers happy and comfortable.
Cons: There was a boarding delay but flight still arrived in Hong Kong on time.
Pros: They didn't serve any refreshments or even water
Pros: The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep.
Cons: The crew speaks to quick and the Australian accent is not always easy to understand
Pros: We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC.
Cons: There was nothing to dislike on this part of our trip with Virgin Atlantic.
Cons: Missed connection to SFO
Pros: Friendly staff, so much food/snacks were offered. Good movies available.
Pros: Staff on this flight were excellent
Pros: Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time.
Cons: The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded.
Pros: Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight).
Cons: Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect.
Cons: I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London.
Pros: Nothing. The whole experience was horrible.
Cons: I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable.
Pros: I loved how the airline crew were very accommodating. This was an awesome experience. A+++
Cons: I have no complaints.
Cons: I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.
Pros: good plane and timing
Cons: meal was not served according to the request and no sound support from the staff
Pros: The crew was the best part of my experience, super nice and accomodating
Cons: the wifi had subpar performance
Pros: Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent.
Cons: Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room.
Pros: Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service
Cons: Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem
Pros: Leg room in economy was good. Staff very professional and made a long flight bearable.
Cons: At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth.
Pros: Food, crew, entertainment great
Cons: Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way...
Cons: Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry.
Cons: the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?
Pros: The flight was on time.
Cons: The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+.
Pros: Neat plane, good food and service
Cons: The entertainment screen was very dark. To bad since there was an ample selection of movies.
Pros: Plenty of snacks and great service, with comfy seats
Cons: My luggage did not make it to destination :(
Pros: On time, everything normal.
Cons: Seat space so small that my knees were up against the next seat, even without it tilting back.
Pros: The crew
Pros: Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent
Cons: Leg room is a little tight
Pros: The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful
Cons: We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks
Pros: The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful.
Cons: A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives.
Pros: Very professional crew throughout.
Pros: The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)
Cons: I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on).
Pros: Flight crew were awesome! I got super sick with Bali belly and the crew did everything in their ability to comfort me.
Cons: Sitting in the galley vomiting for 6h. Flight was completely packed since flights the day before had been canceled, but a full flight isn't really something you can complain about.
Pros: Flight was on the emptier side, so my boyfriend and I each got our own entire rows to lay down and sleep the entire flight. Which was great, since I had just spent 6h vomiting from bali belly on the previous flight. Liked that they accommodated my GF meal.
Pros: Everything was great ! The staff very nice and the plane is absolutely amazing ..
Cons: We paid for extra leg but there was no difference between normal and extra ..
Pros: I liked the entertainment system, free adult beverages and boarding process
Cons: I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom.
Pros: I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy.
Cons: The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite.
Cons: Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back.
Pros: Competent crew
Cons: Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️
Pros: Comfortable travel
Cons: Keep it up
Pros: Fast boarding and off boarding
Cons: Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded.
Pros: Crew was great! Friendly
Cons: Monitors for in flight entertainment didn’t work.
Cons: Seats could have been more comfortable. No space. Food made me sick.
Pros: Leg room in comfort +
Cons: Removal of food trays could be done sooner
Pros: Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups.
Cons: Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!
Cons: Delta Comfort isn’t so comfortable. Seats are too skinny.
Pros: Average flight. Crew was polite.
Cons: On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com.
Cons: Aircraft was too warm. Needed more air!
Pros: Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)
Cons: Really not much. A few more media entertainment options perhaps.
Pros: Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same..
Cons: The gate was under construction in Seattle, and it was impossible to hear the gate agents.
Pros: Food, crew and flight were good.
Cons: I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked.
Cons: Best option across the pond, amazing upgrade prices
Pros: Clean Washrooms
Cons: N A
Pros: Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free.
Cons: The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows.
Cons: 2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!
Pros: The crew worked hard despite a delay caused by holding up all flights due to a lightning strike in the area that caused ground staff to halt work. We were within five minutes of departure and then had a 45 minute delay
Cons: It took 90 minutes to get our check luggage in Las Vegas. Our flight number was taken off of the board with about 2/3 of the luggage delivered. This caused a huge queue at the baggage claim office. Folks did not seem to have a clue what was going on.
Pros: Crew very good
Cons: Breakfast sandwich was close to tasteless; all bread, very very little filling.
Cons: Plane too small to have any on board entertainment
Pros: Crew really was cheerful and happy
Pros: I was in Comfort+ so there was a bit more leg room than standard economy
Cons: Even with Comfort+ things are tight.
Pros: The crew did their job. Some attendants were very kind, helpful.
Cons: Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind.
Pros: The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper.
Pros: Crew was awesome. Always available if needed
Cons: Food was just ok. Could have a little more movie selection
Cons: Crew wasn’t approachable
Cons: delayed flight
Pros: Food was decent and crew were nice enough
Cons: Seat space was small and cramped. Entertainment was poor unfortunately
Pros: Quick boarding, great seats and everything went on schedule.
Pros: You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.
Pros: Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help.
Cons: Seats are always hard on long flights.
Pros: The pilot and the stewardess were very polite.
Cons: Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working.
Pros: The flight & landing were smooth, and we arrived a few minutes early.
Cons: The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly.
Pros: Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks.
Cons: Prolonged delay of flight departure. Choices of entertainment, especially movies.
Pros: I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well.
Cons: I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years.
Pros: It got me there in one piece. USB ports, entertainment system a good distraction.
Cons: Terrible food, aisles too tight, seats not very comfortable. 777’s are very noisy. Visas on arrival a ridiculous disaster- 100’s of people standing in lines for over an hour while 3 people slowly stamp your passport. Know that is not the airline’s fault!
Pros: The entertainment system
Cons: That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!
Pros: Leg room was descent
Cons: Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines.
Pros: The food was good. The entertainment choices were plentiful.
Cons: I missed having a personal vent by the individual lights above the seats.
Pros: For once the food was good
Cons: Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene.
Pros: Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional.
Cons: A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins.
Pros: The crew addressed me by name
Cons: Wasn't lonng eough
Cons: The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!
Pros: Crew was wonderful
Cons: Nothing- good flight, I couldn't sleep but that wasn't your fault
Pros: The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service
Pros: The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort.
Cons: I didn't t like the overall design of the plane - it was small.
Pros: Delta has a good business product. The entertainment system was good. The food was good.
Cons: The business class crew struck me as distracted and putout to be there.
Pros: Seats were horrible and the crew was thr most unprofessional crew
Cons: It would be great if you could serve warm food instead of bread.
Pros: Food and entertainment
Pros: Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight.
Cons: Prices have gone up
Cons: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.
Pros: Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library.
Cons: New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library.
Pros: Horrible service, airline left passengers completely stranded after missing connection due to delay
Cons: Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help.
Pros: Smooth service
Cons: The dessert. Change it from always service mousse
Pros: Courteous and helpful crew
Cons: My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones.
Pros: It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable.
Pros: Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for.
Cons: There was nothing really to dislike here.
Pros: Television options are great.
Cons: Food was unrecognizable. No leg room
Pros: I got upgraded to business class, only the fourth time in 60 years flying!
Pros: Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights
Cons: The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare
Pros: The service of the crew was exceptional
Pros: The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise.
Cons: Carrying luggage down stairs after the flight was difficult but the flight team was helpful.
Pros: On time
Cons: I was not given my checked into aisle seat of 6C, instead I received a window seat of 10A
Pros: Service great.
Cons: Seats were three across very cramped and uncomfortable.
Pros: Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food.
Cons: Good plane. Comfortable seats and entertainment system.
Pros: The flight attendants were amazing. The entertainment. And the comfortability
Pros: Quality of Service
Pros: Food and entertainment much better than any other airlines.
Cons: Too long distance between terminals and very short time between my connecting flights make it almost not possible.
Pros: food was good
Cons: wifi was announced but did not work
Pros: Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!
Cons: They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over.
Pros: Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours.
Cons: They lost one of our bags.
Pros: Staff was nice and the food was good
Cons: We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either
Pros: Flight was on time and seating spacious.
Cons: Preboarding seating was rather limited and the food basic.
Pros: Efficiency and customer service
Cons: I didn't get s pre ordered kosher meal on 2 nd leg of my flight
Pros: Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!
Pros: The staff are all very professional and nice.
Pros: the crew were great clean cabin
Cons: no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times
Pros: Always love THY's customer service!
Pros: On board cabin crew service
Cons: Chaotic boarding with no preference or acknowledgement of business class or premium level passengers.
Cons: They lost my baggage. And i have all my medicine in it.
Cons: Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too.
Pros: Everything was great.
Pros: Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored.
Cons: The amount of security we had to deal with. I was searched 3 times and they decided to confiscate my laptop since the battery charger was dead.
Pros: Good, entairtenment, service
Cons: These was a delay on my first flight, and i almost lost my connecting flight. The had us running like crazy on instabul airport, and the employee didnt even know which gate we were supposed to go. This is the second time i had the same issue with turkish. The seats were very narrow and it was impossible to fit on there. Very uncomfortable
Pros: The food was amazing.
Cons: The inflight entertainment didn't work on one of my flights.
Pros: good food, offer different drinks, good service and polite, The take off and landing were so smooth.
Pros: THE CREW
Cons: TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT
Pros: Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good.
Cons: Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :(
Pros: enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable
Cons: Took a while to board the plane a lot of standing around it seemed for no reason
Pros: This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been onl.
Cons: Nothing. All good
Pros: food was perfect. Staff on board wear good.
Cons: checking in at Beirut Int. Airport as a first image for the turkish airline was fair. the lady on the counter wasn't friendly and responsive to my simple question concerning the seat. entertainment TOUCH mode of the screen wasn't working properly.
Cons: Delay, had to sleep over at the airport, no hotel provided.
Pros: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!
Cons: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!
Pros: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.
Cons: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.
Pros: Clean, quiet and the staff was attentive.
Cons: The meal was average
Cons: Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor.
Pros: The crew was fantastic, never bothered sleeping people, and had a great trip.
Cons: Nothing, best transatlantic flight I’ve had so far honestly.
Pros: Clean and comfortable airplane
Cons: Entertainment wasn’t working the entire flight
Pros: Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!
Cons: It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in.
Pros: Seat super comfortable!
Cons: Food service could've been better
Pros: Got an amazing pastry as a snack with tea, it was huge and really tasty!
Cons: Not much to say.
Pros: The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight.
Cons: A seat in first class would have been even better
Cons: Guy beside me was always sitting to his friends.
Cons: A little bit turbulence
Pros: Good service overall. Great crew.
Cons: Nothing in particular.
Pros: Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight.
Pros: We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold.
Cons: The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!
Pros: almost hrly refreshments courteous crew calm demeanor
Pros: We had a 2 hours delay but the captain was professional and the next flight was rebooked
Cons: We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude.
Pros: food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling
Pros: Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing.
Pros: On time
Pros: Food was good. Flight attendants were good.
Cons: Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality
Cons: Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers.
Cons: Too uncomfortable for sleep, but that’s every economy flight now.
Pros: This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil.
Cons: I wish I had a foot rest like those in first class, but then I understand why I don't.
Pros: We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there .
Cons: Food was poor , but drinks were great.
Pros: Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people.
Cons: Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through.
Pros: Easy checking
Cons: Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times. Said drinks were over specially scotch.
Pros: Service was exceptional and prompt
Pros: Left on time and arrived 35 mns early, can’t beat that ( ok we had tail winds)
Pros: On my way to meet my granddaughter & took Lufthansa flight! Very satisfied with the overall. Crew very friendly, helpful & knowledgeable. Smooth flight & super landing in Munich!!!
Cons: Late one hour. Apparently equipment failure
Pros: At least should have good brands of alcoholic drinks. Ugly mag limit the no of drinks consumed but keep better standard drinks
Pros: You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human.
Cons: The special meal I got was not the same as I ordered.
Pros: There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!
Pros: The crew was great and loved the pre boarding with my children.
Cons: That had to be the most uncomfortable flight to France I have been in. There was no leg room at all.
Cons: Everything was good not great
Pros: I liked he cleanliness of the plane and failities, friendliness and professionalism of the flight attendence and Crew members. on time schedule and flight.
Cons: The Food was terrible, I would rather have the Option to pay for something more edible
Pros: Updates form Kayak were much better than any info from Lufthansa
Cons: Overbooked. Offering € 250 to stay. Serious delay
Pros: They walked extra miles to confote customer all the service at any leavel was best without tension.
Pros: Lufthansa always does an excellent job, even with a gate change.
Pros: Crew was friendly and helpful
Cons: That they gouge you buy making you pay for advanced seat reservations on top of already high ticket prices Plane configuration is too crowded. Food quality has declined significantly. The airline was premier at one time but has declined quite a bit
Cons: My Name is Randy Frye. I left my head phone on the plane, spoke with a Lufthansa rep they called and said I would not have time to go back for them but they would send them to me. then the flight going from Munich to Frankfurt was late so I missed my flight from Frankfurt to Dusseldorf. Waited for 3 hours then the flight to Dusseldorf was canceled. waited for 2 hours for a train ticket. then had to take another train to the airport to get a rental car. GOT TO THE HOTEL AT 11:30pm Saturday night had to be at work at 7:00am NOT HAPPY
Cons: Flight was overbooked and we were not sure to the last minute whether all our party members would be on the flight. Our seat arrangements were also cancelled.
Pros: Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!
Cons: Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on.
Cons: There was no entertainment service on the flught
Cons: On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC.
Pros: Everything worked without drama or misstep.
Cons: The bus from the terminal to the plane was odd, but worked out fine in the end.
Pros: Everything else was fine.
Cons: I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled.
Airlines flying from South Carolina to the Netherlands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to the Netherlands
Masks required on board, masks provided on flights from South Carolina to the Netherlands
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to the Netherlands
Testing for antibodies, testing for symptoms for flights from South Carolina to the Netherlands
Waiving of change fees. Search flexible flights from South Carolina to the Netherlands