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Cons: Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back.Read more about Delta
Cons: Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back.
Pros: Fast boarding and off boarding
Cons: Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded.
Cons: Seats could have been more comfortable. No space. Food made me sick.
Cons: Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!
Pros: Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks
Pros: I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe.
Pros: There was plenty of space under the seat in front of me for my personal items.
Cons: There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do.
Cons: Best option across the pond, amazing upgrade prices
Pros: Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free.
Cons: The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows.
Pros: The crew was great and also the snacks.
Pros: Quick Boarding Awesome staff
Cons: We were late getting into ATL.
Cons: Plane too small to have any on board entertainment
Pros: Food good
Pros: Great service!
Cons: Leg room
Pros: It was on time
Cons: Plane too cold.
Pros: Quick boarding, great seats and everything went on schedule.
Pros: The fact that I was so relaxed.
Cons: The food
Pros: We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow.
Cons: We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?
Cons: Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W
Pros: Nicest staff
Cons: Nothing at all
Pros: El cumplimiento de vuelos
Pros: The pilot and the stewardess were very polite.
Cons: Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working.
Pros: The flight & landing were smooth, and we arrived a few minutes early.
Cons: The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly.
Pros: They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston
Cons: Was informed the flight delay due to equipment ,
Pros: in Charlotte
Cons: delay on flight
Pros: The crew was extremely nice and helpful.
Cons: Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight.
Pros: Crew was friendly and efficient
Cons: Very minimal legroom. Screaming children behind me kicking my seat during flight
Pros: Leo was friendly and helpful, a wonderful presence on the flight.
Cons: Multiple delays in Atlanta
Pros: Nothing other than it was over quickly.
Cons: Seat did not recline at all.
Pros: I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!
Pros: Leg room was descent
Cons: Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines.
Pros: Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional.
Cons: A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins.
Cons: The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!
Pros: The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort.
Cons: I didn't t like the overall design of the plane - it was small.
Pros: Flight attendant was excellent and pilots did a great job with weather
Cons: Delayed multiple times. I have been traveling 13 hours and am still not in London.
Pros: Having status. Always on time. They run their schedules like European trains.
Pros: The customer service of the middle aged White frmale FA
Cons: The seats were small
Cons: lost mom's glasses
Pros: The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time.
Cons: My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!
Pros: There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers.
Cons: Leg room was awful, and flights left late for no reason.
Pros: great boarding crew for an early morning flight.
Pros: Free upgrade to Economy Plus
Cons: The flight was delayed an hour
Cons: My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers.
Pros: Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip
Cons: Plane too small.. Nothing but one beverage given all flight
Pros: Staff all was good.
Cons: It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!
Pros: Not even a bump ...seriously an amazing plane and pilot!
Cons: The afternoon snack was disgusting ....(not just my exclusive opinion)
Pros: Amazing crew and service.
Cons: Seat space extremely low for tall person.
Cons: Flights with long enough connections that you can actually get on them
Cons: Flight was delayed
Pros: it’s wasnt a full flight, so that was nice
Cons: bus to the airplane was too warm and had to wait 10 minutes before actually letting us off
Pros: Flight attendants were excellent and very accommodating.
Pros: The crew was very accommodating.
Cons: I wasn't aware beforehand that I could request a dairy free meal.
Cons: NO MOVIES.
Pros: Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us.
Cons: You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case.
Cons: I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers.
Cons: getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy
Pros: Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft.
Pros: The flight crew was amazing and the overall experience was great.
Pros: The food was pretty decent.
Cons: The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere.
Pros: Cabin was clean
Cons: Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service .
Cons: Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort
Pros: Fast boarding.
Cons: The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin.
Pros: Excellent service during the two hour trip. No complaints whatsoever!
Cons: No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US.
Pros: Everything is good
Cons: Food use to be better
Pros: W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services.
Pros: Efficient boarding, friendly crew.
Pros: Very nice personals, I'm so happy.
Cons: It seemed llike the boarding was rushed and a bit hectic.
Pros: Love Lufthansa
Cons: Didn't happen yet.
Cons: The seats were absolutely uncomfortable
Pros: N-o entertainment
Cons: There is no entertainment so I do not know it should be rates.
Cons: great and easy
Cons: They misplaced my oversized luggage even after I paid the overpriced $100 fee (87 euro cash only) for a 2nd checked bag. It was not defined by weight or size, but a straight fee of $100 for any kind of extra bag
Pros: Very friendly crew, smooth flight ( great pilots)
Cons: Food was carb heavy. I wish you would offer more protein and vegetable choices.
Pros: United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight.
Cons: United airlines connection was quite bad. Was 15 min late but didn't really mind it
Pros: Everything was good.
Pros: I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet.
Pros: The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane.
Pros: Surprised by so many entertainment options!
Pros: flight was on time and the crew was wonderful
Cons: Plane was
Cons: 2.5 h delay
Pros: Without a doubt, the flight crew on this flight was amazing. They went out of their way to assist everyone and make sure that people had whatever they needed.
Cons: The chairs were small, even though we upgraded to economy plus, and the outlets and my tv screen did not work. On a 10 hour flight, that's a big deal! It seems like I paid extra to get less. Terrible!
Pros: on time departure
Cons: seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation
Pros: Great service, great friendly crew and great food!
Pros: The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent.
Cons: The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine.
Cons: First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!
Pros: on time departure and arrival
Cons: boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first.
Pros: Lufthansa went out of their way to provide a meal accommodating my son's food allergies. I was quite impressed, since it was beyond their standard/listed offerings.
Pros: Excellent crew
Pros: It was great.
Cons: Needs WiFi
Cons: This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts.
Cons: Best flight and touch down ever.
Cons: LHR made us wait 30+ min upon arrival for a gate.
Cons: Club World is a super dated product. The tech is old and you are uncomfortably close to your neighbors. Also even when you buy a business class ticket British Airways makes you pay to reserve a seat in advance if you don’t have status with them. That feels over the top for a premium customer.
Pros: Comfortable seats
Cons: On a 4 hour flight Offer snacks and water without charge. Children were screaming the entire flight. The crew stood in the back reading magazines instead of checking if people needed more drinks.
Cons: Late getting off.
Cons: Flight were delayed abnd canceled
Pros: Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too.
Cons: Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA.
Pros: The crew was outstanding. They were regularly passing by with water & juice throughout the flight and were very friendly. A+ Also notably, they kept the cabin comfortable instead of the sweat lodge from my previous flight.
Cons: I get that it’s Heathrow and not BA, but the random extra inspection process is super annoying. Nothing happens while you’re waiting in the terminal, then they pull you aside from group 2 as you board and before you know it you’re boarding back in group 5. If security used the time wisely, they could check 10x more people and not screw up the boarding process.
Pros: Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines.
Cons: Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices.
Cons: i was asked to pay to check in my luggage :(
Pros: I had a window seat, the tv screen worked and I was able to watch a few good movies
Cons: The food quality has significantly dropped.
Pros: Polite, friendly staff.
Pros: Snacks or water had to be purchased No in flight entertainment Crew not so nice
Pros: When we finally took off.
Cons: Flight was delayed >3.5 hours because of an "electrical problem affecting in-flight entertainment system and 1st and Business Class seats. After powering down the aircraft c. 3 times at 11:15pm CT the electrical system miraculously worked as normal.
Pros: I arrived safe and sound
Cons: Even though I purchased an exit row seat we were packed in like sardines. I know airlines have to make money but that flight was ridiculous. also, the plane was way too warm for much of the flight. Not sure if there was a problem with the air but for these prices...fix it please.
Pros: This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated.
Pros: Just boarding
Cons: I am sorry to say but everything on the flight tonight was poor - from the bad food to warm drink and no entertainment and also the personnel. They looked liked working for cheap hotel. Very poorly managed.
Pros: Great crew with Laura, Luke and the team in Club World.
Cons: BA lounge in Heathrow Terminal 3 had it's days and needs upgrade.
Cons: BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!
Pros: I found everything to be acceptable for me.
Cons: I was in seat 43A and the light from the galley was a mite bright from my seat, but I simply covered my head with the provided blanket and napped at will.
Pros: Chose of Ent. was good.
Cons: Didn't seem organised and was chaotic at the boarding gate with everyone crowding the aisles-took a long time to board everyone.
Cons: horrible seating
Pros: The crew was very nice, and I enjoyed the complimentary glass of wine with the meal!
Cons: The entertainment was kind of blah and the food was horrible.
Cons: There was no food.
Pros: Great crew.
Pros: Plane left and landed on time.
Cons: Food cost was a surprise. No biggie, just glad I brought a snack
Pros: When it got going, a pleasant flight.
Cons: The delay was longer than the flight, although not necessarily BA's fault.
Pros: Plane captain very informative
Cons: Airport ground staff very unhelpful
Cons: We booked online with a major travel booking site and got Much chaper seats than aa offered. However, they wouldnt assign us a seat until at the airport; what a hassle.
Cons: Seating. Meal. Entertainment. Did not compare well to Air Canada.
Pros: good entertainment
Cons: food was worse than typical airline
Pros: Easy boarding process. Plenty of room in the overhead storage for carry-ons.
Cons: Seats were cramped. Only food available was for sale.
Pros: The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination.
Cons: We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this.
Pros: Food and crew were nice. Smooth landing and take off.
Cons: Entertainment was terrible. Very limited choices. Water dripped on me from the AC when landing. Headphone jack was nearly stripped out.
Cons: No food, even water, without charge
Pros: The crew were awesome-very polite, friendly and helpful! Food was also excellent.
Pros: best crew ive had flying in quite a long time
Pros: entertainment had a god variety
Cons: food was just awful
Pros: The food and the boarding crw comfortable
Pros: Got there in one piece.
Cons: The food expired the day we were on the flight- I ate the chicken salad sandwich and I was sick on the flight and the rest of the evening home. My sister who are the same sandwich was sick also.
Cons: after 8 hours of delay after delay. Flight was cancelled. No flights available to New Orleans until the next day at 4pm. Had to be at work for payroll responsibliity. People counting on me for their paid. Hope I find another airline to make it home. Slept in airport with on place to go or eat
Cons: Flight delayed multiple hours. Sat on Tarmac for 2 hours. Baggage lost for two days. Worst experience flying ever.
Pros: I actually slept the whole way.
Cons: When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions.
Pros: Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!
Cons: Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason.
Cons: Hit heavy turbulence ,scary
Pros: Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!
Cons: Absolutely nothing! Great flight
Pros: We landed Friendly crew
Cons: Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!
Pros: It was acceptable.
Cons: Late as usual
Cons: Only negative is that the American Eagle flights must take a shuttle from the remote terminal.
Pros: I did like everything
Cons: The attention from the crew
Cons: Flight attendant seemed tired.
Cons: Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers.
Pros: Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK.
Cons: Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits.
Cons: I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional
Pros: They had the AC on while we were waiting on the plane at the gate for 1.5hours
Cons: That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight.
Pros: Sears are still too narrow.
Cons: I wish I could of finished my movie !!!
Cons: AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent.
Cons: Customer service. Not losing my bag
Pros: Easy access and commute
Cons: British Airways is impossible to get in touch with! We had a 2 hour delays so I missed the connection from London to Edinburgh and now I can’t get ahold of an agent to inquire for standby. So instead I get to wait 9 hours for the next flight out.
Cons: Food and wine
Pros: Everything except cabin comfort was fine
Cons: Very hot on the whole flight
Cons: I will never, ever book with Kayak again
Pros: Crew was very polite.
Cons: Flight was delayed and I nearly missed my connecting flight.
Pros: It was on time.
Cons: It was fine
Pros: The entertainment system was great
Cons: The ride was somewhat turbulent but nothing can be done for that
Cons: No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights
Pros: No problems, arrived early
Pros: While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well.
Pros: Flight attendants
Cons: Late flight
Cons: We couldn't go to the UK because we didn 't have the money, so everything was poor. We should've gotten som e fo our money back on our credit cards for the flights and hotels.
Cons: Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!
Pros: Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth.
Cons: Got there safe!
Pros: AA was great, the only issues we had was 100s of screaming babies and rude people that cut the line....Not much AA can do about that.
Cons: AA did not wait for us. Just closed the gate after we showed the boarding passes. Unbelievable. They did not reallocated in later flight, only standby. Finally got a connection 6h later. NBaggage was damaged at arrival in DCA. Could it be any worse
Cons: Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.
Cons: Comfort, timeliness.
Cons: I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again.
Pros: The boarding process was easy because it was such a small plane and it was not full.
Pros: We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names.
Cons: When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes.
Cons: The aircraft was extremely too hot
Pros: It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight.
Cons: I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead.
Cons: 35 minutes off schedule
Pros: Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth.
Cons: No problems on this leg of the trip.
Pros: The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well.
Cons: Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections.
Cons: Sat on the ground for an hour.
Cons: They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag.
Pros: Air Canada's fights to and from Regina to Milwaukee are way to long
Pros: The crew was average
Cons: It was an average flight ... nothing to complain about !
Pros: Food and service
Cons: The seats hurt to sit in for long than a couple hours.
Cons: We were not informed our flight had been cancelled
Cons: The crew was grumpy and unhelpful.
Pros: The entertainment options were great.
Cons: Flight took too long - missed my connection. Also a flight attendant wouldn’t let me use my Bluetooth headphones - she wouldn’t even let me use them while turned off as noise dampeners.
Pros: The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive.
Cons: The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short.
Pros: Customer service rep was able to move us to an earlier flight
Cons: The flight we moved into got delayed after boarding. My wife watched an entire movie before takeoff. This all after having our flight cancelled the night before. I understand delays from weather but I felt air Canada’s communication was kacking
Pros: entertainments - many choices
Cons: few cabin attandants were not easily likabke...
Pros: Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof.
Cons: Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes.
Pros: There was nothing unpleasant
Cons: Long walk from terminal F and it wasn't well maked
Pros: كل شي
Cons: Filthy No entertainment Had to pay for beer and wine
Pros: The cree
Pros: Didn't take it
Cons: Customer service in Toronto did not know how to get us to Venice before our cruise departed. Wild goose chase sent us on a one hour, $26 train ride to Milan central station where we learned the train air canada told us to take didn't exist. Suddenly forced to take a 2.5 hr, $500 cab ride to Venice.
Pros: It is one step back from Air Canada Rouge but it is the best airline flying to LA
Cons: I missed the blankets and pillows
Cons: Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay.
Pros: The flight was quick. Great crew.
Cons: My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out.
Pros: Nice service, flight was on time and can't complain. :)
Cons: Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time.
Pros: On time
Cons: We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days.
Pros: Friendly crew. Comfortable seats with enough leg room.
Cons: Cold air blowing on our seats that apparently could not be turned off - we asked twice. Very crowded in terminal with several flights boarding at same time, didnt know when we were being called up and didnt know which line to be in- very confusing
Pros: The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover.
Cons: There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention.
Pros: None stop flight
Cons: Made me and other passengers stand in line for an hour with no one in the counter to help and none of the employees knows anything,almost missed the flight.
Pros: Great films and entertainment.
Cons: Crew could be more pleasant.
Pros: Entertainment, Crew, Boarding
Cons: Had to pay for food
Cons: No leg room, narrow seats and no individual air control's. It was a surprise when they came around and offered movie rentals which they didn't do on the flight over from Toronto to Barcelona. If we fly with Air Canada another time we'll check first to make sure it isn't Air Canada Rouge before we book.
Cons: Worst food ever on any airline I've been on
Pros: I had an open seat next to me; the flight wasn't full, so I was able to stretch out more comfortably. The crew was very nice, too.
Cons: I didn't realize I needed the app to access entertainment, and I had no way to download it when I got to the plane. I saw that a leg of my journey was on Rouge, and assumed it would be a shorter leg, not the longest. It was disappointing.
Pros: Everything was great I had a Blast
Pros: It was not a full flight, and I was able to get up and move to an empty row and stretch out. The crew on this trip were AWESOME!!!!! All very nice and helpful.
Cons: Flight was delayed. Was supposed to leave 5:15 pm but did leave until 9:30 pm. They could have given us a more accurate time so we could have not gone to the airport so early instead of saying 45 minute delay and then 1 hour and then constantly delaying it to 4 hours. Nothing was offered in compensation.
Pros: The flight attendants were GREAT. The seats are crammed so close together that I had trouble getting my under the seat suitcase wedged in. On other airlines, the suitcase fits very nicely underneath the seat, allowing me to rest my feet on the suitcase. I am on the short side, so having the suitcase to rest my feet really helps. On the flight to Toronto, my daughter had to do it for me. On the return flight, the sweet flight attendant put the bag in and took it out for me. I really appreciated that
Cons: I know that all airlines have reduced the seat size and spacing. But it seems like Air Canada is worse than most.
Pros: organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great
Cons: Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights.
Cons: On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year.
Cons: Got home very late due to delays.
Pros: We got to our destination safely and on time.
Cons: No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet.
Cons: Flight and hospitality
Cons: It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!
Pros: Okay flight, nothing special.
Pros: The crew is very good. Food was good. It is a short flight but I think it was good.
Cons: Cannot watch movies in over 10 hours flight, rude service.
Pros: The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one.
Pros: Departure was on time. Flight was fine on 777 aircraft.
Cons: Food was OK but they came through with food and drinks too often to get any sleep on a long flight.
Pros: First flight I've taken in a long time where there were any empty seats. The Manchester to Toronto leg was on time and there were no hassles or problems. The crew did a good job on the meal service and were attentive for drink service throughout.
Cons: Small seats, no legroom, mediocre food
Cons: 11:45pm flight delayed by over two hours! Boarding was unorthodox and time consuming given the arrival of the delayed flight. Due to the delayed arrival of the aircraft at Los Angeles, the gate assignment was given to another aircraft and we had to board a bus and be ferried to a remote field at LAX that was literally 15 minutes a way by bus in order to board the flight to Toronto. The boarding process was incredibly time consuming and inconvenient. Flight ended up departing Los Angeles at 2:15am.
Cons: No on board entertainment. Even with the Air Canada app for the phone, the choices were so little. Very long flight without any movies to watch. Will not book with them again.
Cons: My sister is still stuck in Paris after she was rerouted there from Toronto to catch a Royal Air Maroc flight. The air canada office closed and the phone line people have failed to ensure that her ticket was paid for so she's been stuck for two days in Paris and traveling a total of three days!!
Airlines flying from South Carolina to Romania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Romania
Masks required on board, masks provided on flights from South Carolina to Romania
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Romania
Testing for antibodies, testing for symptoms for flights from South Carolina to Romania
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