Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Venice Marco Polo
|February||Best time to beat the crowds with an average 4% drop in price.|
|June||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$782||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Pros: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Cons: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Pros: "Sharp good atention in counter"
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Cons: "Bathrooms needed more cleaning mid-flight."
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."
Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"
Pros: "Nothing much"
Cons: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Cons: "Everything incl customer service at the airport"
Cons: "The plane seemed to be a little bit old, especially entertaining equipment"
Pros: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Cons: "Economy seating wasn’t that comfortable"
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Complimentary newspaper Food service"
Cons: "Overhead reading light"
Pros: "Friendly crew, clean, well presented cabin."
Cons: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Cons: "They switched my gate 5 times and lost my baggage."
Pros: "Safety. Service."
Cons: "Lavatory was icky and other passengers messy."
Cons: "Food was hard and little stale."
Pros: "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."
Pros: "The crew were very friendly and attentive through out flight."
Pros: "Virgin atlantic is the best airline with Dreamliner"
Pros: "Smooth flight"
Cons: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Pros: "We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin."
Pros: "Safe flight, good crew"
Cons: "Food quality was poor."
Pros: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Cons: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Pros: "Crew is well trained and efficient. Lounge food and service are excellent."
Cons: "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."
Pros: "They were were very kind and helpful to all passengers"
Pros: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Cons: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."
Pros: "Very professional crew throughout."
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Pros: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."
Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "The crew was attentive and personable"
Cons: "for a long ride maybe better cushions"
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Cons: "Worst first class service. Only came by twice in two hour flight"
Pros: "Wine included with meal no extra charge. Thanks"
Cons: "More comfortable seats in main cabin"
Pros: "Everything went smoothly"
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats."
Cons: "I didn’t use many of the services since I slept for most of my flight. While I did enjoy the WiFi, it was kind of spotty throughout the flight. Some of my texts did not go through. On another note, this box forced me to type a negative response and would not let me go on to the next question until I submitted something. Additionally, it forced me to type over 50 words. This should probably be fixed for future use."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "Overall everything was great would definitely recommend delta to others ."
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "I liked the fact that the flight left on time and landed ahead of schedule."
Cons: "The flight was rough. The coffee was horrible though."
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Pros: "Very professional and courteous"
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Pros: "Same as previous"
Cons: "Same as previous"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "I always feel that the flight attendants on Delta truly care about your flight experience. The smile, the attentiveness, the thoroughness and giving you the attention you desire."
Cons: "Ran out of bananas before they got to me, no big deal and it looks like Delta is getting healthier options every year."
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Pros: "The organization, the shortening of the flight time."
Cons: "At the Orlando airport, the LACK OF SEATING BY the gate!"
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Pros: "Lady said she was taking the seat I paid an upgrade fee for. Crew did nothing. Said I should take her seat."
Cons: "It was a great flight. We got there earlier then arrive time. Thank You"
Pros: "The crew was nice. It was a pretty smooth flight."
Cons: "The entertainment system didn't work. Very long flight to not have entertainment. No plugs for personal devices. It looked like an older plane."
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Good staff, crew, amenities in the airport, courteous and helpful."
Cons: "Schiphol has an excellent system in place -- you get through all the checkpoints to the gaits in less than 15 minutes. Then at the gait, at least at Delta/KLM they re-check all the documents twice, and that part takes 40 minutes -- so be prepared to come early to take that into account."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "Crew service, attitude was much better compared to most US based airlines. Comfort+ has great perks."
Cons: "Aircraft was old."
Cons: "first flight was so delayed I missed the connection and Delta rebooked for a day later..."
Cons: "Plane was late for no particular reason, uncomfortable seats, small leg room, cheap entertainment system, crew forgot my meal."
Pros: "Boarded on time, service was pleasant."
Cons: "Departed a few minutes late due to need for mechanical attention."
Pros: "It was cancelled"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Cons: "wasn't able to take the flight since I missed it"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Cons: "Our lougage did not arrive"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "I slept pretty much the whole time"
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "We did not get two of baggage at the destination."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Pleasant flight"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Pros: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Cons: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Cons: "Short and sweet"
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "Entertainment programs"
Cons: "New variety of food"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Cons: "boarding wasn't good."
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "The crew was very careful"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Pros: "My seat"
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "Leg space."
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Cons: "Please see comments above about this flight."
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Great people"
Cons: "It was an hour late"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Pros: "Fast transportation and great seat"
Cons: "The air hostess were rude."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Cons: "Wifi didn’t work."
Cons: "The seating was not good middle seat I like windows"
Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Pros: "The crew was really nice and helpful."
Cons: "The flight was delayed for awhile and there was little information on an ETA of when we would be able to leave."
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "Everything was very smooth and pleasant overall."
Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "Flight was not full. We flew on a Tuesday in September and maybe that is a good time to fly. Also, there was slightly more room in our seat than expected. I am 6'1' and 216 lbs so air travel in coach generally approaches medieval torture for me."
Cons: "The seat was uncomfortable."
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "Regular updates from captain. I was very satisfied!"
Cons: "Little leg room."
Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Pros: "Went smoothly as it should."
Cons: "Entertainment system didn't function well but that could have been more an airbus issue."
Pros: "overall service was as expected but delay."
Cons: "flight from Philadelphia to Venice was delayed at take off and landed like two hours late. Venice airport pass control too another 1.5 hour. i lost my connecting flight by minutes and had to buy another tickets to Dubrovnik for $1,176.91. i like to get compensated by either Kayak or BA."
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Cons: "Confusion when boarding. Uncomfortable seat. No entertainment on a international flight! What kind of person thinks that is a good idea? I thought I will be flying British Airway for the flight back home that is why I bought this whole flight ticket. If I had known it will be AA flying back, I would fun as far away as possible."
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "The boarding process was quick and efficient."
Cons: "This plane did not feature TV at your seat. Only the overhead TV"
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Pros: "There was an extra seat and they allowed me to move there. Superb entertainment!!"
Cons: "They guy behind me kept kicking my chair"
Pros: "Super smooth flight that arrived on time. Nice crew."
Pros: "Boarding process was very good"
Cons: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
Pros: "Food was ok and options for entertainment"
Cons: "I was sold a British Airways Flight and got AA"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Cons: "Tv was out the entire international flight. When I asked the flight attendant for help he said that "wasn't his job" and walked away. When I asked another attendant for help she said there wasnt anything she could do and that their "tv's suck". Rude crew, uncomfortable, cheap."
Cons: "The internet wasn't working, and the flight attendant told me there was nothing she could do about it. The touch screens on the back of the seat had difficulty responding to touch. The headphone jacks and headphones they gave us on the plane were not compatible. If it twisted even a bit, it would lose the connection. I understand these may seem petty, but they are things we've come to expect on airline travel. If they aren't going to be there, please let us know when we book our tickets so we can plan accordingly. The flight attendant for my section of the plane was cold and a bit rude. I didn't want to ask her for anything."
Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Cons: "No WiFi"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "Tight isles tight seats crabby attendants sucks the life out of you. You arrive at destination feeling dead."
Cons: "Movies were ok. The food was passable, but, no place to eat it. Small trays, no place to put anything. And no sooner you get organized and situated to eat and was movie their ready to collect trash. Can I eat without choking my food......I got 8 hours to kill! Luggage was there when we arrived.....guess that was good...."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
Cons: "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
Pros: "It was an very old plane and we had no individual screens ... really for an international flight"
Pros: "AA provided free headphones, free movies, music, and such."
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Airlines flying from South Carolina to Venice Marco Polo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Venice Marco Polo
Masks required on board, masks provided on flights from South Carolina to Venice Marco Polo
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Venice Marco Polo
Testing for antibodies, testing for symptoms for flights from South Carolina to Venice Marco Polo
Waiving of change fees. Search flexible flights from South Carolina to Venice Marco Polo