Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Indiana
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Scores according to KAYAK customer reviews
Cons: "movie selection could have been better."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "The crew was great!"
Cons: "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "Crew was very upbeat and helpful"
Pros: "The flight timings and the arrival time"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Pros: "Delta in Orlando is awesome!"
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "Direct flight from CDG to IND."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Direct flight from Indy to CDG is great."
Cons: "Always delays in between transfers from Mexico City"
Pros: "Good service. And good features. Enough space in seats in first class."
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "The comfort, space, quiet, snacks"
Pros: "On time arrival"
Pros: "Boarding was easy"
Cons: "Small seats with very little room and no ability to recline"
Pros: "Updated plane. Had usb charging available!!"
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The plane wasn't ice cold, which was a nice change."
Cons: "I couldn't close my air vent unless I wanted to hear a nice whistling sound for the duration of the flight. So I just left it open, no big deal."
Pros: "People, your people were fantastic!"
Pros: "Easy boarding, good wifi."
Cons: "Two hour mechanical delay, seemed like they waited forever for paperwork. Then rough weather, so bouncing all over. And on top of it, no peanuts."
Pros: "Flight attendant was really funny!"
Pros: "Crew was VERY friendly and helpful."
Cons: "No changing table in restroom made it hard to change infant."
Pros: "I didn't fly from LA to Indianapolis"
Pros: "Smooth, quiet"
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Pros: "Lounge was nice at DFW"
Cons: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Pros: "The crew was nice"
Cons: "American has been overbooking flights, doesn't respect social distancing, not true that the middle seat is empty, the person next to me coughed frequently, and since it was a FULL flight, I couldn't get another seat!, never again American"
Cons: "More luggage space and plugs on the plane to charge devices"
Pros: "Seat was o.k. Loved that captain made periodic announcements, esp to point out Niagara Falls ."
Cons: "It was a very good flight. I had a tired back.... suspect it's because I'm short, (5 ft tall) seats are somewhat uncomfortable."
Pros: "Our attendant was simply the best I have ever had the pleasure of flying with."
Cons: "Everything was perfect."
Pros: "Easy boarding"
Cons: "Delays on the tarmac made our flight arrive late"
Pros: "Crew was as helpful as they could be."
Cons: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Pros: "The seat wasn’t very comfortable"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Cons: "Everything was cancelled or delayed, missed connection are very common."
Cons: "The crew was not friendly. Rude tone."
Cons: "Flight was 90 min late due to mechanical issue. Missed next two flights, was rebooked in coach vs paid for first class."
Cons: "2 hour delays on both flights of a round trip"
Pros: "Not much"
Cons: "Seats that worked"
Pros: "great trip and crew"
Pros: "Clean airplane."
Cons: "Flight staff, food on board"
Pros: "It was quick and easy to get from point A to B with no problem with good complementary options."
Pros: "The entertainment selection was nice."
Cons: "The seats were uncomfortable."
Cons: "They charge for coffee."
Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Pros: "Went on time and looked after very well"
Cons: "Going over leg room, a bit tight"
Pros: "Leg room in coach"
Cons: "No movie selection"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "New plane, 737-Max. More fuel efficient, quieter, more in-cabin luggage storage."
Cons: "Seats don’t decline as much."
Pros: "Really friendly crew"
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "I loved everything about this airline!"
Cons: "Sorry, I have no complaints!"
Cons: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Pros: "Friendliness and attitude of flight attendants to serve as help passenger"
Cons: "Entertainment screen was not operating satisfactorily"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Cons: "The aircraft was extremely too hot"
Cons: "Seemed to be an unnecessary delay in departing a half hour late"
Pros: "All good"
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Cons: "This is a Airline petty poor in service they don´t care about the costumer i just fly true they when i dont have any other option"
Cons: "Luggage did not arrive with us"
Cons: "No Television"
Pros: "same as above"
Cons: "Entertainment was boring"
Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."
Cons: "Very slow to board and deplane"
Pros: "I believe that a cup of juice and small coffee cookie only its unacceptable. Not even coffee is lame"
Pros: "Easy booking, Great prices"
Pros: "Crew was apologetic"
Cons: "No automated safety briefing after 2 hour delay at gate due to congestion at seatac."
Pros: "Easy ticketing and boarding. Price was good"
Cons: "For the price it was a very good flying experience"
Cons: "Seats are uncomfortable"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "$50 bag fee for small carry on is punative."
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Pros: "Direct flight was very nice. Took off on time and arrived slightly early. Flight crew was friendly and efficient."
Cons: "Baggage check not staffed until 2 hrs before flight and then it's a 20-30 minute wait to check a bag. Seats were uncomfortable, but tolerable for 2 hrs."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "Great crew"
Cons: "Seats are very uncomfortable"
Cons: "Be on time"
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "FLIGHT TIME"
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "Crew was good, quite friendly and helpful. Seats are a bit uncomfortable but what airline isn't."
Cons: "Both flights of this trip were delayed over an hour with no explanation. Major impact was my transportation arrangements on the return were impacted and forced a rental expense."
Pros: "The plane, the crew..."
Cons: "Seats wider"
Cons: "Signs at the airport and terminal info"
Pros: "Crew was really nice! Flight was quick and easy"
Pros: "The prices are good. That's pretty much it. I can't say anything else"
Cons: "you get what you pay for. Both flights delayed. One delayed for 12 hours. limited days to fly out"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "The price!"
Cons: "Flights in both directions were late."
Cons: "flight delayed 3 times didn’t leave until 11pm 3 hours late last delay because pilot was late. didn’t get home until 3am."
Cons: "5 delays between for a 4:27PM flight that eventually took off at 3:15am. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. Very thankful that they did allow me to change departure locations to another airport at no charge. That flight went well, even arrived early."
Pros: "Quick and very smooth flight, amazing flight attendants."
Cons: "Wish at least one drink/soda was free. Boarding line was so slow."
Pros: "Even though the flight was delayed by more than 2 hours, we were able to make it home."
Cons: "Started with constant delays. Flight ended up leaving around 8:30 when the flight was supposed to leave at 5:59. Once boarded there were no snacks, no liquor and only a few options to drink. The flight attendant was mumbling and kept on messing up what he was supposed to say the entire flight."
Cons: "Seats are hard"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Pros: "My kids and I had great experiences with Allegiant Air, thanks in large part to some excellent flight attendants. This was the first flight for both of my children (5, 7) and they had a blast. On our initial flight from Indianapolis to Ft. Lauderdale the attendants even gave each of them their own set of pin-on wings since it was their first time. The kids loved this!"
Pros: "The price."
Cons: "Everything about Aligiant is horrible. Service, attitude, even the pilots can’t land smoothly. As a diabetic, they don’t even give you water withiit paying for it. Had my wallet in my checked bag and almost had a health issue."
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "The staff is always helpful and flights are comfortable."
Cons: "Bought flight insurance. Had to cancel within one week due to mom's health issues. Could not get a refund without her Dr.'s signature, which was impossible for me to do. Therefore....lost 145.....down the drain....."
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Pros: "Best flight for its Price. It was on time."
Pros: "Crew was great and handled the delay well. Definitely worth the 6 bucks each way to get the seats with additional leg room."
Cons: "This the 2nd time I've flown from Punta Gorda to Indy in the last month and both times the departures were delayed because of mechanical issues. No vouchers offered + no free anything offered = Bad customer service model. This airline also charges for carry-ons."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Pros: "It's like taking the public bus during rush hour. Organized chaos. But I guess you literally get what you pay for so, yeah. The crew was awesome though. No qualms there."
Cons: "Disorganized boarding. Even the extra room seats are cramped. Bathrooms are a step up from a porta potty. DO NOT SIT NEAR THEM unless you plan on holding your breath the while flight."
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
Pros: "Flight smooth"
Cons: "Extra costs"
Cons: "Seats were made of stone."
Pros: "Very friendly staff very attentive"
Cons: "Very small and uncomfortable seating will probably fly Delta for the same price"
Pros: "Non stop close to home"
Cons: "Boarding outside in punta gorda"
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Cons: "Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis"
Cons: "E-175 is very comfortable"
Pros: "Flight was fine. Just like any other."
Cons: "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
Pros: "Not much"
Pros: "Service was good"
Cons: "Delay of over 1-1/2"
Pros: "Crew was friendly"
Cons: "Bit of turbulence due to weather"
Pros: "The boardong process was well organized and we arrived earlier than expected."
Cons: "No complaints"
Pros: "New plane, roomy, good free entertainment options."
Cons: "2 short a trip to serve food"
Pros: "The ease of booking the flight and forgetting it until the day I left was awesome."
Pros: "Getting home safely!!"
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Pros: "Nice airport, but terrible organization"
Cons: "We were directed upstairs when entering the airport, then directed downstairs for a so called faster security location. That line was long, so we were directed to a shorter security TSA pre check by a person who took us back upstairs to a 3rd location that was not signed or marked to be a security check area at all. It said employees. This is a disorganized airport."
Pros: "Pleasant staff. All smiles and very agreeable at the gate and checkin, but..."
Cons: "This new unassigned seat fare that offers the "cheapest rate" also doesn't allow a checked bag. What this means is that you have to do two separate searches to compare the basic economy price and the upgraded economy to see if the difference is less than a checked bag. It makes the booking process unecessarily complicated, so much so that I'm just going to exculde United from the list of airlines when I do a search on one of the aggregators"
Pros: "Comfy plane, ease of connection"
Cons: "Nothing really"
Cons: "The flight was delayed 3 times for a total of 2 hours late due to "air traffic control""
Cons: "Was ok"
Cons: "3 delays"
Pros: "That we didn't crash."
Pros: "It was delayed n delayed again it's always a problem"
Pros: "Easy buddy"
Cons: "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
Cons: "Cost too much."
Pros: "It was ok"
Cons: "It was ok"
Pros: "The flight was very delayed into Newark due to weather, but the service and updates were good."
Pros: "Same as for first leg"
Pros: "Boarding process was easy"
Cons: "Had us planeside check our roller bags but had at least 4 overhead bins around us that ended up being empty. They then took a substantial amount of time to unload the plane side checked bags. I was toward the rear of the plane and still had to wait."
Cons: "Flight was late"
Pros: "Wifi n t.v. sets"
Pros: "Service on plane, on time"
Cons: "Staff at both Indianapolis and Denver airports were rude and unprofessional. We definitely got stuck in last available middle seats all in separate places on plane...I am guessing this is because we didn't book directly with United because I registered early for our flight."
Pros: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Cons: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Pros: "i liked the fact that it was a short trip so i could make my way home from there."
Pros: "Fine. Wish my earlier one wasn't so delayed."
Cons: "The fact that the person next to was in my seat as well"
Pros: "Fantastic service"
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Cons: "Same as the first one"
Pros: "First time flying in many years. United Staff very helpful and were helpful when I had questions."
Pros: "Nice specious plane but seat backs were concave and offered no support"
Pros: "quick easy boarding"
Cons: "Old plane. Magazines were old and missing several pages."
Pros: "My flight was rescheduled so I hope I did not get charged for another flight."
Pros: "Everyone was very accommodating! Thank You."
Pros: "On time and nice attendants"
Cons: "I paid $59 to upgrade to a premium seat and it was terrible with my feet being in the aisle where the service cart rolled"
Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Pros: "Crew was very good. Flight very comfortable."
Cons: "Nothing. It was a very enjoyable trip."
Cons: "Comfortability of seats could be better."
Cons: "Plane was very late"
Cons: "No dislikes, everything went smoothly."
Pros: "Our flight was delayed and the crew was very nice and took great care of us"
Cons: "What was suppose to be a 5 1/2 hr flight with a 45 min layover in Indianapolis turned out to be 13 hrs due to several aircraft maintenance issues including cracked cockpit window, flat tire, damaged cargo hold and an arragent crew. Supposed to land in Orlando at 6 pm arrived at midnight. Should have read Frontiers reviews before I booked on them, never again."
Pros: "price was right"
Cons: "maybe a little cramped"
Pros: "Not to much."
Cons: "Was like riding a city bus. Even in row one didn't have much room to stretch out. Check in took awhile. Only thing they had going for them was good pilots and staff. But the planes are trash no entertainment, little selection of food and drinks. Don't suggest at all."
Cons: "Great to have the inflight wifi, but couln't download the United app to use it until the flight was over!"
Pros: "Everything was perfect. The $ for seat 1A was well-worth it. Room to stretch and I got right on/off."
Cons: "If I had realized there was a $45 charge to carry on a bag, I would have paid the $20 extra for a more comfortable or direct flight, with a seat that reclines and room enough to open your laptop.. Will never fly Frontier again."
Pros: "Overall best service I have ever had flying an airline. Frontier is the best!"
Cons: "I was seated next to a lady with a one year old child. In an effort to allow her to spread out and be more comfortable, I asked if I could move to one of the three empty seats together two rows up ( this was after all passengers had boarded and doors had shut.) I was tod there was a fifty dollar upgrade cost to sit there. So those seats remained empty the whole flight as I had a one year old to help entertain. I understand policy and upgrade costs ( those seats were not first or business class,) but once we were in flight I thought the attendants would use common sense and Cortes you which they did not. Very disappointed in there overall performance. They were neither friendly or courteous."
Pros: "Great service from Frontier Airlines. I have flown many carriers and by far the best service I have ever had. Thanks Frontier!!"
Cons: "Lost my bag, 48 hours later it was delivered but after a long trip you would just like to have all your stuff in one place once your back home."
Pros: "I guess it was the cheapest flight option, but adding the baggage fees it probably was not. The crew was friendly and fun despite not knowing what was going on with my layover, but that was probably not their fault."
Cons: "Had a two-segment flight and was only given one boarding pass (it was the same plane and flight number for both flights and same seat), which gave me trouble getting on both flights as it wouldn't scan properly. Asked several crew/desk folks about this and no one seemed to know what the deal was. Had to pay for what would have normally been a carry-on, which was not explained before purchase. Bags took an hour to get to baggage claim, which was heightened by the fact that I did not want to check my bag but I did since it would have been $40 to carry it on ($30 for checked). Overall was not a huge fan. Would be worth flying if it was several hundred dollars cheaper than other airlines, but in this instance it was not."
Pros: "Nice to be on a brand new Airbus."
Cons: "I had to check in through an agent, according to the kioske, and the line was a mile long. I made my flight by seconds and was at the airport an hour and a half before doarding time. I was also told I couldn't pay cash to check a bag and it was the only form of payment I had which was incredibly frustrating especially when the agent was rude and not understanding."
Cons: "I upgraded my seats to the ones with extra room but my seat mates were extremely over weight and I had to sit sideways to even sort of fit in my seat..I feel like if I pay and upgrade I should at least get the seat that I paid for to myself. The flight attendants avoided me most of the flight so I was unable to see if there was an extra seat available."
Pros: "Atleast they fly to Souix Falls"
Cons: "They closed the check in area 45 min. Before flight, thankfully everything was on our phones and it's a small airport so the TSA got us through so we could Chek in at the gate. 3+ hour delay for "maintenance issues" (found out it was a paperwork issue the plain was fine the whole time). We boarded, then after an hour we were let off the plain to go to the bar, which was closed but they reopened for us, but no food. We were starting to figure out if we needed to rent a car before the rental places closed. Finally got back on the plain, and got to Denver. Frontier send an apology letter with a 50 dollar credit, we spent more at the bar while we were waiting. Frontier is only good for last minute cheap flights then they nickel and dime you to death. Their customer service sucks, the last time I was on Southwest with a delayed flight, (only about an hour late and the plain was late coming into Denver) they gave us a 200 dollar voucher right then and there, apologized a ton, and gave anyone over 21 a free drink. I'll be sticking with southwest even if it cost a little more!"
Pros: "overall very satisfying. havent flown in a number of yrs and things have changed a ton. Ur team did a great job. Booked thru Kayak. One suggestions would be a little more forthcoming with additional costs on website. For us newbies. I will fly Frontier again and have a better understanding of the exp. Thanks for 2 nicely done legs. appreciate the effort and the product"
Pros: "Simple and basic"
Cons: "Frontier Changed my flight a few days before take off and had to change around all my plans for transportation. Gave us a much later flight and were not offered any compensation for switching to a much cheaper flight initially. There were no water option or snack that were complinentary and for a 2.5 hour flight that seems ridiculous to me. Not please with the hidden bag fees ($30-35 per person)and seat charges ($13-18). Better off going with a pricier ticket to start with. Download the app it is helpful to pull up boarding pass and add your seat and bags. The website is confusing with its dumb perks pop up page that no one understands. So do your research before booking with frontier. Wish I had."
Pros: "My first experience with Frontier, it was okay."
Cons: "The level of understanding in regards of cheaper flights mean increase on other ends, but to pay $40 for a carry-on/$30 for checked-in baggage is a blind-sided downer. One gets what one pay for."
Pros: "Cheap flight. Glad by lost bad didn't disappear into the abyss."
Cons: "My bag was lost, and the staff at the airport couldn't check to see if it made it on the flight or discover where it was. Took my contact information onto scratch paper (seemingly no official form or system). Tried to deliver it at 2am with no warning. Extremely stressful."
Pros: "You set the expectation of what you pay for."
Cons: "I concede creature comforts when I buy value. In giving those up, I should not have to concede timeliness. 1.5 hours late on a flight that was suppose to leave @ 11:59pm flying East. Makes for a tough next day little to no fault of my own, except I bought a cheap ticket. BTW - those that complain about an uncomfortable seat, no snack, no in flight movie or other luxuries - BE QUIET! Frontier is an economy airline helping working class go to places more often than "the big vacation"."
Pros: "Boarding was quick and smooth"
Cons: "Entertainment: there was none."
Pros: "plane interior seemed clean and temperature was comfortable,"
Cons: "hidden costs, difficult to contact airline for exit row seating, original booking did not disclose $80 extra for an exit row seat, don't mind cost of food or adult beverage, but at least a glass of water or a cup of coffee would have been nice, confusion at check-in - we are not frequent fliers so better signage would have helped,"
Cons: "Seems to be always late for take off."
Pros: "The plane was new and clean, the staff was efficient."
Cons: "The seat was really uncomfotable"
Cons: "Cheap airfare, but it costs $45 to have a carry on bag and have $40 to check a bag. Ridiculous. Sleazy. Crappy."
Cons: "left us sitting in our seats for an hour at 12 midnight seats were horrible the most uncomfortable in my 40 yrs of flying will never fly frontier again"
Pros: "Simple, quick, direct"
Cons: "Pretty tight, but can't knock the price, so I imagine it is a cost of business."
Pros: "Quick boarding process, and I love that there's no baggage fees for military."
Cons: "That drinks and snacks aren't free. Also that the flights are super early in the morning or extremely late at night."
Cons: "Had to go all the way through check in/ baggage because the tickets we printed out "was printed with bad ink". Ok yea, too bad it was printed on a Xerox mfp with the contract-issued toner. I'd know because I replaced it last. The attendant said it was common. Well, if that's common, just give me the damn ticket at check in. Make that compulsory. Duh?"
Cons: "technical faults one after other. 5 minutes became almost 3 hours. lights went out in plane too!!!"
Cons: "There are almost no space other than placing ur butt somewhere there. No space to eat. No space to turn around, no space to open a laptop."
Cons: "I didn't like the 3.5 hour mechanical delay that we had where we eventually ended up switching planes. If there was a mechanical issue, we should have switched planes an hour after the issue wasn't able to be resolved. Your stewardess with the gray hair was unpleasant as well. There were no features on this plane so the passagers had the option of just sitting there or sleeping. Not even your basic airline snacks (peanuts, crackers) were complimentary. This was very "nickel and dime" like. I also don't care for the fact that you have to pay for your carryon, which is more expensive than checking a bag."
Cons: "I had to stay overnight in Denver, in the waiting area."
Cons: "Seats are extremely uncomfortable. I was hurting even if my flight was only 3 hours. I was dreading the return flight. Seats don't lean back either."
Pros: "Low fares"
Cons: "All of the hidden fees"
Pros: "The staff was very pleasant and extremely nice."
Cons: "I wasn't aware that I had to purchase my luggage and carry on until after I booked my flight. Was very upset about that because it cost me additional $65. I also wasn't aware that you had to pay for your beverages and snacks. I've never flown on any airline that makes you pay for those things."
Cons: "Delayed 5.5 hours"
Cons: "Very poor delays"
Pros: "I traveled home safely!"
Cons: "No water service"
Pros: "They Cancelled my flight for the 2nd wanted me to wait until the 6 th to fly home had to get a different flight different airlines and different air port"
Cons: "They should of helped me out more and try and help me very up set over it all"
Pros: "Nonstop and smooth flying"
Cons: "The fact that you can't check one bag without paying for it."
Airlines flying from South Dakota to Indiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Indiana
Masks required on board, masks provided on flights from South Dakota to Indiana
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Indiana
Testing for antibodies, testing for symptoms for flights from South Dakota to Indiana
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