Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Pennsylvania
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Scores according to KAYAK customer reviews
Pros: "Felt safe withe the cleanest of the plane"
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Cons: "The website could work for starters"
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Cons: "Bigger plane."
Pros: "Amazing crew"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Pros: "Good movies; nice crew"
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Arrived ahead of time"
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Late, crowded, bumpy"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Cons: "delays after delays"
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
Pros: "Good do to Delta Staff"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Cons: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "absolutely nothing"
Cons: "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
Pros: "THEY PROVIDED LUNCH DUE TO ALL THE DELAYS"
Cons: "WAS DELAYED SEVERAL HOURS, WAS TRAVELING ALL DAY FOR A FLIGHT THAT SHOULD HAVE BEEN MUCH SHORTER. DUE TO THIS HAD TO INCONVENIENCE THE PERSON THAT WAS PICKING ME UP AS WELL!"
Pros: "The agents at the gate were very efficient and the flight crew was attentive and pleasant."
Cons: "My seat area was not clean. The arm rest and the tray area had food? on it."
"Nothing gets you ready for a flight like 2 hour delay because of a broken seat then not completing the paperwork properly"
"The staff was very helpful! But the delays were terrible! I couldn’t make it to my destination until almost 16 hrs later and I have work."
"Flight was on time. Crew courteous and knowledgeable. Good flight"
"Staff, flight, all good."
"The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though."
"We had a very attentive and bubbly flight attendant in our cabin. She made the flight more enjoyable. There were some issues fueling up so we ended up sitting in to plane too long, but that's no fault of American. These things happen."
"Everything went perfectly. Check-in, bag drop, etc. The flight and crew were excellent."
"Flight was delayed."
Cons: "Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare"
Cons: "Less Fully packed plane during Covid"
Pros: "Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!"
Cons: "Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason."
Pros: "The crew was great and separation of passengers unless traveling together was great as well!"
Cons: "My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage."
Cons: "None of the USB outlets were working in isle 7 A-C"
Cons: "Flight was rerouted to another airport due to poor weather at Philly. 3 hours later we arrived at Philly, but I missed my connecting flight."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "More comfortable seats you can sleep in"
Cons: "Staff gave us a hard time with our 15 month old sons luggage. Almost missed our flight as a result"
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Ground crew was great, they kept us informed about our 3 hrs delay"
Cons: "Get a crew in in less than 3hrs Some people has plans"
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Pros: "I am no longer comfortable with airline seats, bad nerve in back of leg."
Cons: "Poor communication about “Red-tagging” carry on luggage"
Cons: "Serve cofee"
Cons: "The crew failed to enforce ANY mask policy. The WiFi did not work. They over served alcohol to the passengers."
Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
Pros: "The pasta meal was quite good"
Cons: "Some more space. Individual entertainment. Air quality"
Pros: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Cons: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Cons: "The flight was delayed and then the airport in Philadelphia "wasn't aware" that we were coming to it took forever to get off the plane. I would have missed my next flight if they didn't wait for us. Also I couldn't check in online beforehand, which was frustrating. Also I waited in line at the British Airways desk to check in and it was a long line. When I finally got to the front I was told I had to check in at the American Airlines desk and I wish I had been told that earlier. One staff member was rude when I asked him to repeat the food options."
Pros: "AA got me home safe."
Cons: "Entertainment was nonexistant. Most movies were unavailable and those that were would start and then say “no longer available” monitor did not work. I was not the only passenger with issues. Many could not get system to work. Antiquated and/or poorly maintained. Also, announcement made it seem as if you had to pay for wine/beer/spirits. I wasn’t drinking so it didnt matter but at other times this would have been a hassle. Never had this on an international flight. Flight was okay just not top drawer like it used to be. Cost cutting measures have impacted the brand. Would not say it is first tier. Dont mind a “no frills” flight if it results in lower cost to consumer (aka Southwest Airlines)"
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Cons: "The staff member at the gate counter in Philly was very short and rude. She asked for people volunteer to check their carry-on bags and when I took mine up she was very curt. She asked me for my seat number (I didn't hear her) and her tone got worse. A woman who did not speak English need assistance and was turned away by this person with s shrug. The Latina finally stood in the middle of the gate area asking for help from anyone who could speak English. I just spent 18 days I Madrid and never once was rejected when I asked for assistance. I was not happy with your employee and I was ashamed to hear an American treat someone that way. In the employee's defense, she was alone at the dest up until boarding time and was juggling a lot of balls without any other support. Not a good experience."
Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "Not much."
Cons: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
Cons: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"
Cons: "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
Pros: "We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names."
Cons: "When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes."
Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food."
Cons: "One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name."
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Pros: "Equipment was an A330. I was seated in Row 11 and had priority boarding. As a result, I had considerable leg room and not trouble finding overhead space. Seating in the back has several inches less "pitch" between seats. A330s provide a very smooth ride."
Cons: "Food: Salad was good, you could taste the arugula. Chicken, once you scrape off the barbecue sauce, was decent. The rest of the lunch did not seem worth eating. The best option if you are hungry is to either eat in the terminal or bring something you do enjoy with you. The movie selection had nothing you likely have not seen already. Be aware that sometimes PHL moves slowly. We waited over 5 minutes for the plane door to open. Bags took about 40 minutes to come up. There were no lines at immigration. Connecting in less than 2 hours can be iffy."
Pros: "Price. That's it."
Cons: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""
Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"
"I like the fact y’all get me to my destination on time."
"On time departure and arrival."
"Flight was cancelled because they didn’t have a plane. Waited in the airport for hours after being delayed 4 hours initially. Had to drive 15 hours to Florida. Never flying Allegiant again and will never in a million years recommend this poorly constructed airline."
Cons: "I won't fly this airline again."
Pros: "Great crew. Everything was on time. Loved it"
Pros: "Great crew."
Cons: "I'm upset with kayak for sending a survey before I was off the plane!"
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "Florida was amazing. The people were very friendly."
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Cons: "20 minute delay"
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Cons: "Free beverages"
Pros: "Met expectations"
Cons: "Met expectations"
Pros: "Arrived safely"
Cons: "Almost two hours late."
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Cons: "Free cokes, water, and peanuts would be great."
Cons: "Check in."
Pros: "Allegiant knows how to get people off and back on the plane ASAP. The last few flights I have taken we left early and arrived earlier than planned because of this. Crew was friendly. I like the fact the flights are direct and no layovers at airports."
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "All wa great"
Pros: "Smooth timely flight without incident."
Cons: "As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do."
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Pros: "somehow after waiting on tamarac for half hour, we still got to Asheville, destination, on time."
Cons: "boarding in the rain, areas to check your bag and check in were so crowded you couldn't even find a proper line calling out names, some of the voices couldn't be heard no one available to answer questions what line a person should get in.som"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Standard no frills airline"
Cons: "No room for overhead bags near my seat. I paid $25 to sit up front and $35 for a carry on. I paid extra with the goal of deplaining first. Crew refused to allow me to stow the bags in the front bin, had to place it 10 rows back. If I didn’t run to my gags as soon as Wen landed would have been the last to deplane. If allegiant is going to charge so much for carry on, they need to find a way so front passengers are not squeezed out like this."
Pros: "Pretty empty flight so we were able to change seats. Good thing because my family wasn’t sitting together-$12 to pick or change seats ahead of time. Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Trenton and punta gorda airports are small, you have to walk to the plane. I love the small airports, no lines , easy parking!"
Cons: "Seats aren’t that comfortable and don’t recline even a bit, tray table is small."
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "Actual flight good and crew very accommodating"
Cons: "Seats poor. Waited 40 mins before the luggage entered the belt for pickup. Held us up for transportation to rent lot."
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"
Pros: "No hassle. No delays."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "First flight being cancelled"
Pros: "- Good price, even with carry-on and larger seat. - Comfortable seats, despite no incline - better than major airlines."
Cons: "- No food or drinks. - No entertainment. Both are acceptable given the price. - Misinformation regarding flight delay, I was sent notifications and app updated to be 1 hour late. However on arrival, boarding time was as usual."
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Cons: "Not enough options and what was available was pricey."
Pros: "Allegiant is a great flying experience! A little bit of a wait at BLV,but that will be fixed once they get the other TSA checking completed. VLP was a smooth and easy experience!"
Cons: "We weren't given a menu in the Kayak App to choose seats or bags at purchase. Kayak needs to rectify this. It caused us to spend more money on our bags especially..."
Pros: "My book"
Cons: "The seats"
Pros: "The plane departed on time. The crew was very friendly."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
"Staff was great , plane interior was poor. The seat pocket in front of my seat was unusable and the seat pocket in front of my husbands seat had a bar sticking out of it and was ripped. Overall the entire cabin looked worn and dirty."
"Very clean flight. The attendants were very helpful and patient!"
Pros: "Easy boarding process and the flight was almost 30 minutes early"
Cons: "the wifi kept kicking me off while I was watching their in flight entertainment"
Cons: "Kept getting delayed"
Pros: "The crew was great However my neighboring seat mate tray was stuck. They compensated both of us however those should be check in first class."
Pros: "Crew was terrific. The seats were so comfortable. There was great aisle space to where I wasn’t getting bumped by passerby passengers."
Cons: "WiFi was down but we were on time. I’d prefer no WiFi over a delay for it to be fixed so nothing really much."
Pros: "It was just okay"
Cons: "Nothing just flying in a smaller plane"
Pros: "Attendants were wonderful!"
Cons: "Baggage claim time - but that's a Philly issue."
Cons: "Overall good thanks"
Pros: "Flight crew. Entertainment."
Cons: "2 hours late. No room for 22 inch carry-on in the overhead."
Cons: "Worst crew, bad food, small personal space. Cheapskate company."
Pros: "Crew was nice"
Cons: "I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!"
Pros: "Friendly crew."
Cons: "Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none)."
Cons: "Luggage took 30 minutes to get to pickup and it was covered in vinegar. The snacks on the ride really stink. A little bag of pretzels. Boarding and I boarding took forever"
Pros: "Had an entire row to myself. So I stretched out to sleep all the way on the red eye."
Pros: "not much"
Cons: "too many crying babies"
Pros: "There were some great employees but unfortunately one of the team didn't share their personality"
Cons: "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
Cons: "Tight seats, seat belt uncomfortable"
Pros: "Nice crew"
Cons: "Hot, crowded. Wifi horrible"
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Cons: "The Kayak interface messed up my flight schedule and I ended up getting a non refundable and unchangeable ticket. I lost all my money on that ticket. No more Kayak for me. Ever."
Pros: "The fact that we got there safely."
Cons: "Took them 90 minutes to fix a seat belt because they kept bringing the wrong part. They got it right the third try. The cabin crew sat in the back and chatted for an hour while we sat at gate. Not even a glass of water offered. Then we were diverted to Pittsburg because of weather and sat for an hour. Again no water offered. So on 5 plus hour flight crew went around once. The final straw was they blamed weather for the delay when in fact it was not being able to find the correct seat belt in due time."
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Cons: "Not enough leg room"
Pros: "FREE TV on the plane....all planes should have it."
Pros: "Crew was proficient."
Cons: "Seating was compact, reminded me of the buses that run from Mexico to the US. "Let's see how many we can fit in there?" Rubbing elbows the entire time."
Pros: "The crew was ok for the type of company they are."
Cons: "The plane was absolutely horrendous. Really uncomfortable. No TV, no outlet to plug in my own device. And garbage wifi."
Cons: "Flight attendant were not courteous"
Pros: "Flight was okay"
Cons: "Flight was almost 2 hrs delayed"
Pros: "The flight was fine. Crew was polite. No problems with that part."
Cons: "Tell me why it costs $470 to fly 1.5 hours from S.F. To Denver. Absurd! I flew from Denver to San Fran for $90, the same week. Never again!"
Cons: "No internet so made for a boring flight"
Cons: "4 hour delay, no power in basic economy only power if you upgraded to economy comfort."
Cons: "Internet was down the whole time"
Pros: "Flihht was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed"
Pros: "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
Pros: "I did like that we boarded quickly and efficiently. The attendants were very respectful and kept very quiet throughout their food and beverage service so others could sleep which was quite professional."
Cons: "I didn't like that the only guy on the flight that kept his light on the entire trip had to sit next to me. I was able to sleep regardless, and I understand that it is out of the control of the crew or myself or anyone but that guy... but that was less than desirable. Other than that, great flight."
Pros: "Attendants were nice."
Cons: "No entertainment screens & last seat didn't recline."
Pros: "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"
Pros: "The crew members were very friendly"
Cons: "My seat was a tad bit uncomfortable."
Cons: "There was a sick passenger on board. The crew spent 40 minutes trying to convince him to get off the plane. He refused and after 40 minutes, they left him on and we finally left the gate."
Pros: "We were lucky there was an empty seat on our row of three, which made it a little more comfortable."
Cons: "Some of the crew was not helpful, cramped, no food. Next time will book 1st class for a 3 hr flight. We were delayed 1 1/2 hrs due to weather in Philly, nobody's fault just inconvenient."
Cons: "United was boarding at least TWO flights out of the same gate, at the SAME time. My luggage was delayed and the United agents in philly told me it would be in at 7 pm... It was in at 7 pm two days later. They sent it to Knoxville for some reason? Will not fly United again."
Cons: "The Flight was late taking off with no explanation. We were on the plane for an hour prior to takeoff with no AC. The cabin was extremely uncomfortable."
Pros: "flight attendants were pleasant. plane was clean"
Cons: "I was stuck with commercials for direct tv, two feet from my face the whole trip. I would push the button to turn tv off but it would come back on less than five minutes latter. I had my head phones in listening to personal device but was still distracting. speaker for announcements were extremely loud. the poor lady next to me would jump and then plug her ears. question, if you are allowed one carry on and one personal bag, why do you only have space for a third of the passengers to stow said bags?"
Pros: "honestly nothing"
Cons: "Both my flights were delayed. The seats are cramped and uncomfortable. They don't give any food at all. There is no free entertainment."
Cons: "Had to pay for my own shuttle to the train station (an hour away) and sit on an overcrowded train for hours. Extremely disappointed. Flight was canceled do to "air traffic control." No attempt was made to put me on other carrier's flights even though there were open seats with another airline."
Pros: "Flight left OT."
Cons: "Uncomfortable slimline seats."
Pros: "The lcd screens in the back of the seats and the availability of watching whatever you wanted was nice. The flight was short so TV cost $5.99. Usually wouldn't do it but the Masters was on so it was a great way to pass the time!"
Cons: "The delay due to weather."
"It was great"
"Extra row seats are comfortable and spacious. Flight was delayed"
Cons: "Provide Atleast water. Seats were terribly uncomfortable. No cushion and barely enough leg room to cross your legs."
Pros: "It was amazing"
Cons: "Maybe a drink"
Cons: "Have snacks or free water"
Pros: "The crew was fine but the seats were horrible. I paid $67 for extra comfort and there was none."
Cons: "The seats"
Cons: "Luggage took over 45min"
Cons: "Get rid of middle seat seating please. don’t mind paying for the fares slightly more. thank you!"
Cons: "Frontier “recommended we cancel” our flights in order to change a date, EVEN though they have a “flexible cancellation” and “no fees to reschedule”. In turn they canceled our flights home, provided us with a credit that wouldn’t even cover our flight, and then provided the WORST customer service I have ever been apart of. The supervisor was incredibly rude. I was provided a $140 ticket credit (less than half of what I paid) and am will probably never use it. Very disappointed"
Pros: "Frontier staff gipped us money in order to check in"
Cons: "Mexican staff are horrible"
Pros: "Un gran piloto, en medio de la tormenta tu aterrizaje fue perfecto, gracias 🙏"
Cons: "Me parece que por la pandemia debería haber un poco de distancia entre cada familia o viajeros y no hay de ninguna manera, ni para abordar ni en el avión ni en la salida. Creo q les falta un poco de organización en esta parte para asegurar el bienestar de todos los pasajeros"
Cons: "Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all"
Cons: "I don’t appreciate the hidden carry on fees!"
Pros: "Smooth flight"
Cons: "Flight was delayed 3 times, only gave a $50 voucher for inconvenience, which was not adequate"
Pros: "On time not crowded"
Cons: "Beverage service"
Cons: "Crew didn’t wear masks correctly to prevent COVID, seats didn’t recline on red eye, seats were hard"
Cons: "Your workers stole from me I spend money with the airline just too have you guys take from my hard working things"
Pros: "Non stop"
Cons: "A C"
Cons: "The flight was delayed due to weather, which is fine, the delay was 45 minutes, not a big deal....Here's the but...when it came to boarding time, they announced that it was not going to be boarding by zones and that everyone should just get on the plane. On top of what appeared to be a mass exodus, or perhaps something you'd see in a third world country, those people who paid more $$ to have carry on bags, in zone 1 and be able to board first were most certainly not feeling the value. The gate experience was not well organized or orchestrated. After getting off the plane, our daughter realized once in baggage claim that she left her backpack on the plane. Not being experienced in this area, we asked for help. A police officer told my wife to go to Frontier office, where there was no one in the office, someone else said have them paged. There was no white courtesy phone in the area that was operating, so she went to Southwest and asked if they could page someone to come to the Frontier office and they said no, walked to next terminal to find a working courtesy phone, paged someone to Frontier and within 5 minutes ,10 people showed up. Asked if someone could help. They radioed to the gate that a passenger left their bag. What the rep should have said was that they called the gate, hopefully someone locates and if they do, they will bring it here and we will check on it in a few minutes. The person didn't say a word, 5 minutes later my wife asked what happens now. After a nice sigh and eye roll, the Frontier rep says if they found, they bring it. My wife asked would it be possible to see if they found it instead of just waiting around here for bodies to appear. The bag was eventually found and returned but the experience was just now a good one to say the least."
Pros: "The crew was friendly."
Cons: "The flight was delayed, which on its face is understandable, except that it seems to be a pattern with Frontier. Whether I'm flying them myself, or picking up someone who's flying them, the last several Frontier flights I've experienced have been delayed, often repeatedly. And then there's the luggage fees . . . I booked this most recent ticket well in advance, and wasn't sure what my luggage needs would be. When I went online to add bags, I learned that adding them post booking, but pre-airport still incurred a significant cost increase - from $25 (at booking) to $38 (a week before check in). To carry one bag and check another, I had to pay nearly $80, which was more than the cost of my actual plane ticket! I'm sorry, Frontier, but I think our relationship is coming to an end . . ."
Cons: "I cancelled my flight a week before the time of departure they said that it'll cost me $99 to cancel the flight and $86.45 was supposed to be refunded. the lady told me it will take 7 to 10 business days when I called 3 days later on the 10th day I called and the gentleman told me that I don't get a refund I get a credit of the $86.45 that I can use to October 7th to use on any flight. My problem with that is I don't fly often and I had to cancel that due to my job. I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. I wouldn't have done it. Oh I also found out because I keep getting updates from kayak of the flight that the flight was supposed to been I believe was 8:30 p.m. but due to rain it didn't leave Philadelphia Pennsylvania until around 11:45 p.m. so I'm kind of glad now I didn't go because my family member who I was going to visit would have been very upset because they had to stay up an extra 4 hours and they had to go to work the next morning."
Pros: "The crew was great. I had two amazing landings."
Cons: "There are too many additional fees. It's bad enough that I had to pay for a carry on bag....but to actually have to pay for a seat!!??? I thought my fare paid for a seat? I know I would still get a seat if I didn't pay, but I would have no idea where that seat would be until boarding. I'd rather the price of the ticket be raised by $60 and I get a free carry on and choose my seat. I paid $70 For bags and $56 for seating. And what's worse, the seats were TERRIBLE. They used to be a go to, now I will run from Frontier if I can help it."
Cons: "Horrible delay , uncourteous attendants , not even drinking water is free More or less every airline of America is like this except Southwest ."
Cons: "Out flight was cancelled after you delayed it for 3 hours. At 2:00AM we finally figured out what was going on. We were stranded in the Philadelphia airport.There was very poor, if any communication. At that late hour, all hotels were booked. We were forced to stay in the airport, with no place to rest. Some passengers got pillows and blankets provided by Frontier which we repeatedly asked for, but were never provided. It was undoubtedly one of the worst experiences of our lives! We are still waiting for our full refund! 3 of us had booked round trip to Orlando, paid for special seating, paid for carry-on bags We expect a rapid response before this goes on social media"
Cons: "Frontier is now a leader in PRICE FRAUD & Extortion! They believe in Dishonest pricing & Deliberately deceiving their customers. They slapped me with an $80 fee to board my flight! Extortion!! So my $170 airfare suddenly increased in price by 47% !! This is a total scam. Worse than a bait & switch scam (which is illegal). Even the smallest tote bag with a toothbrush & overnight clothes will incur extra big fees for carry-on "luggage"... Where is the FCC & the consumer protection bureau on this?...Fees for basic carry-on items needs to be made ILLEGAL!! I'll never fly again with such a dishonest airline. Sign me up for SouthWest every time...I don't care what the price difference is, I refuse to give my money to mobsters.You blew it Frontier! Never Again."
Cons: "After being delayed on the first leg of my trip, we arrived in Denver being told to go to a particular gate. Once there we were told it was moved to another gate. This happened a total of 4 times! Again the flight was delayed. The pilot/co pilot made a negative comment on the PA about the airline after apologizing for the confusion. I was not given the opportunity to choose my seat. When I checked in, I asked to change from the middle seat I was assigned to, to a aisle seat to accommodate my long legs and severe knee arthritis. The attendant at the desk looked at my boarding pass and exclaimed "well, your flying ECONOMY so I guess you'll just have to deal with it". Drinks that are complimentary on Alaska (soft drinks, juice , water etc.) were charged for. The attendants completely skipped my row and we were not offered anything. The attendant did provide me a diet cola at no cost when I brought it to her attention. All in all a miserable trip home, in such contrast to our flight there on Alaska Airlines at the same cost."
Pros: "The crew were polite and we arrived an hour ahead of schedule."
Cons: "It was the most uncomfortable trip I've had on an airplane. I paid $40 for my carry on and was asked to pay extra to choose my seat. I was traveling alone so I opted not to chose a seat but had I had my children and husband with me, I would have been quite annoyed to pay for such uncomfortable accommodations. The fact that the seats don't recline is absurd. The fares look affordable when you are booking but Frontier nickel and dimes you every step of the way once you get your ticket. I'll be taking my business elsewhere when I purchase my next ticket."
Cons: "There was a lag time from when we boarded and when we departed and there was no reason given for the delay. Unfortunately we also experienced a lot of turbulence during the flight (no one's fault) but our almost two year old ended up getting sick and neither seat back pocket had any bags. Luckily the lady next to my husband had brought her own and gave them to us. We were in the back of the plane and asked for a trash bag and or napkins and they ignored us at first. My husband and I tried to stay positive and laughed pretty much the whole time because these things happen. The crew didn't help us until decent (about 20 minutes later) and seemed upset that some got on the floor as they were complaining that they would need to use a special cleaning agent. Our son was such a trooper and wasn't fussy or crying. His stomach just couldn't handle the turbulence. The only positive about our flight we're the wonderful passengers sitting around us!"
Pros: "Nothing at all."
Cons: "The outbound flight was delayed only three hours. The return flight was delayed three hours, after which we boarded and waited. After another hour we taxied to the runway and returned. I am grateful we did not take off with a defunct left-engine. We taxied back to the airport and de-planed--but only after being instructed not to talk to the other passengers. (Really.) The flight was not cancelled, even when the plane was towed to the hangar. Finally, after six hours, Frontier offered a refund--as they had no interest in placing us on another airline that was going to the same destination. I rented a car and drove from Charlotte to Philadelphia to retrieve my own car from the airport so I could arrive home 15 hours after my scheduled arrival. Frontier couldn't care less. NEVER again."
Pros: "Crew was friendly and polyte. Flight was on time. that's about it"
Cons: "Seats are the most uncomfortable of any airline i have ever used. Will charge you $3 for a cup of soda on a 4 hour flight. No entertainment, no wifi. They charge you if you want to pick a seat next to your spouse. $40 for a carry-on Red eye flight, no pillows, no blankets, airpline was freezing cold. Announcements over the speakers every 40 minutes or so asking you to buy or subscribe to some service. Constant announcements , very annoying. Specially on an overnight flight when most people are trying to sleep, which is nearly imposible on those seats"
Pros: "Once on the plane, the flight was fine. No problems."
Cons: "Not the airlines fault, but a bird strike made them switch out our plane for another. Good idea, but the announcements kept saying we were 15-20 minutes away from boarding, but the same 15-20 minutes about three times in a row. We left about an hour late. I would prefer it if you were just straight with us the first time. "Ladies and Gentleman, it will be about an hour. Our new boarding time is XX. Be back here by then and we won't leave without you." Also, the desk crew should have asked the passengers to have a seat instead of standing and blocking the area. People were trying to get by and it was difficult. Also, on a completely different topic, healthier snack choices would be appreciated."
Cons: "The crew was very clumsy and on multiple occasions either elbowed me in the head as the walked passed, hit my knee with the concessions cart,etc. all with Minimal apology. I enjoy flying frontier because of the cheapness, but I this flight made me see what I was paying for. Might just have to bite the bullet and pay the extra few dollars for better service in flight. There was also a maintenance issue that delayed the flight about 15 to 20 minutes and we got little explanation as to what was happening. Lastly, i think it is absolutely ridiculous that you have to pay upwards of $45 to carry on a bag. I had to have an extra $80 added onto my trip due to this, so inconvenient and just makes me want to switch airlines completely and skip all of this hastle. Cheap doesn't always pay off."
Pros: "Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money."
Cons: "Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money."
Cons: "Frontier cancelled return flight without telling me and refusing to do anything other than refund 75$ or give me a flight 4 days later. Frontier refused to help with hotel or other accommodations and I had to rebook flight with delta for 350$ so I could get back home. Also, the employees from Frontier were extremely rude and refused to even look at me or even answer my questions. They said flight was cancelled due to weather reasons, but American Airlines was able to get planes running on only an hour delay. And, again, I never even had the common courtesy of a call or email, or text that my flight was cancelled! I had to find out when I got to the airport,"
Cons: "Received email at 3:30pm that 8:15pm flight from New Orleans to Philadelphia was cancelled. Was on the way to the airport already, so didn't see the email until the lady at the desk told me it was cancelled. When I asked why, she said it was "due to weather" because it was snowy up in Philadelphia. Since they were claiming the cancellation was due to weather, they would not help arrange or pay for an alternate flight on another airline, nor cover a hotel during the time stuck there. They told us that the next flight we could take was Friday (it was Monday), which was also the day before Christmas eve. It was not snowy in Philadelphia. The plane we were supposed to be taking was arriving from Philadelphia on time. After 2hrs of being on hold and arguing with Frontier customer services, they finally admitted to my travel partner that the reason for the cancellation was actually because it would put the flight crew that they had over the legal limit of fly time without breaking/sleeping. So they lied to me completely about the reason to begin with, offered no help whatsoever to resolve the problem in a reasonable manner, and eventually admitted the real cause of the cancellation but still refused to pay for another flight. Luckily, one of my other travel companions was headed to Philadelphia via American Airlines at the same time, and had miles they were willing to let us use. Otherwise, it would have cost $2000 for the two of us to get home - or whatever it would cost to stay in a hotel for 4 nights while missing work. Never choosing them again."
Cons: "We were 5 minutes after the 45 minute cut off for checking in luggage (due to a bunch of mishaps that were obviously not planned for). The Frontier staff was rude, unsympathetic, and very accommodating. They would not work with us at all and made us rebook. They didn't have another flight for another 24 hours. We had to pay $99 a person to go on this flight. The airport was empty. They could have easily rushed our bags on to the flight. (This once happened to me on Southwest and with 28 minutes to spare they got us and our bags on the flight!) They were determined to make us feel miserable and treated us like we were children in trouble. They do not care about customer service and seem to enjoy when their customers are miserable."
Cons: "Seats don't recline- $45 charge for a carryon bag? Staff seems burned out- just going thru motions. Like it's their last job or no other airline would hire them- their doing us ( the customer ) a favor because they went to work that day- the captain seemed fine. Only came on when had to. There were no air sickness bags- the turbulence was very bad. The woman next to me barely made it to the bathroom in time- because on the the lavatories was not in use for a maintenance issue. Overall very poor experience"
Pros: "The animal on the plane was cute. Otherwise, nothing."
Cons: "The plane was late to board which they blamed on cleaning. When we finally got to our seats (both flights) they were filthy. My first seat actually had a chunk of hair and a napkin on it. My second crumbs all over the seat and floor. The seats were horribly uncomfortable and did not recline. They claim they have low fares but there were hidden costs (charges for picking seats AND carry-on bags) that we didn't learn about until we arrived at the airport and had to use money we saved to spend on vacation for the flight instead. I would have rather paid weeks ahead so I didn't have to use our fun money."
Pros: "The flight was pleasant the crew was friendly. the flight departed and landed on time."
Cons: "When I needed assistance it took the attendant at least 15 minutes to recognize my call. Another passenger had to assist. The attendant wasnt serving at the time just chatting with other passengers. i was surprised by the added fees and the seating was tight. the staff at the New Orleans terminal was borderline rude when checking bags. My friends bag was about an inch longer than the required size because of the handle and was forced to pay as a carry on. The staff in Philadelphia was more pleasant and helpful when explaining the added cost."
Pros: "It doesn't matter to y'all what i like. Due to a deep discount ticket, elected to fly one way back from the NBAA - National Business Aviation Association annual convention in Orlando. It was like coming from first class to third class but i knew that having flown Frontier once before rt SEA and denied the credit card i took up the offer. You people could write the reversal book a retort to Dale Carnegie, 'How to loose friends and influence people'."
Cons: "Really don't care much for your airline, never have. It starts with an attitude. Then you have the audacity to demand $25 for my standard airline roller bag. The so called food is lousy. Three crew members handled my request for more water with "did you want to recycle that"(?) sarcastic. One was a skinhead. Not only are your clothes black, it is the deepest textured black i've ever seen, right out of the Bible as defined as people of darkness, no taste either. The seat had no recline, not even the new two inches. That dinky tray table, have never seen before. What is this Spirit Airlines (never flown)? Put a handicaped person on last and have them get off the plane after everyone else has left, not the complete opposite. Actually it was all as expected. I know you people. But the pilots did a fine job. commercial pilot grs"
Pros: "I did not like anything"
Cons: "Passengers were kept on the plane for 3hours before the captain made a decision to let the passengers off. the flight attendants were rude and lacked compassion for the passengers discomfort. Passengers were not offered any complimentary beverages or snacks to compensate for the inconvenience. Limited clarity was given concerning steps needed to board the next flight. The seats are hard, uncomfortable and do not recline. This is not my first negative experience with frontier but it will be the last."
Cons: "Everything.The ticket was equally expensive as any other carrier, but they charge you for carry ons which was very expensive. They also don't give you anything complimentary on the flight which I thought would've been the least that they could do after how much money I spent. I've never been on a flight where they were so cheap and didn't give anything to the passengers for their hours of being on a plane. not to mention they were very unorganized and we had an hour delay and were told to exit the plane because they could not figure out how to shut the baggage door under the plane. After people started getting off they let us know that the pilot figured out how to shut the door after trying one time. It was a complete inconvenience to everyone on the plane, and they did nothing to make it up to the exhausted passengers. I will never fly with frontier again, and all of the other passengers agreed."
Pros: "About the only good thing I have to say about this flight was that the pilot was good about communicating what was going on as a result of bad weather in the area of our destination."
Cons: "Overall the Frontier staff was not helpful. They had no information and didn't really seem to care. The flight attendants were doing the bare minimum. And when asked a question they were not helpful and also didn't seem to care about the comfort of the passengers. Several of the overhead lamps on this plane were out. Even though we had to wait on the plane for over an hour before departing, no drinks were offered (unless you wanted to pay for them). I think there are things that can be done to make an experience more enjoyable even when things are not great. Like offering a free soft drink to passengers as they wait etc. Being cheerful can go a long way, and we weren't getting that from this Frontier crew."
Pros: "Frontier has the best crew members"
Cons: "The flight was changed from arriving on Sunday evening to a red-eye that arrived at 6 am monday morning. My husband and I would not have booked this flight if this had been the original timing. Also, the "first class" is a joke. We paid extra because of previously mentioned schedule changes hoping to get some sleep. (We both had to be at work Monday) The seats were not bigger, any more comfortable, and do not seem to have any additional leg room. The flight itself went smoothly. However, I will try to avoid taking Frontier airlines because of the delays, outrageous schedule rearrangements, and lack of comfortability."
Cons: "I arrived at Austin airport one hour before my flight and no one was at the Frontier counter to help with a boarding pass and check my bag in. I had no choice but to miss my flight and they wouldn't give me a refund and basically told me it was my fault because I didn't arrive two hours prior to boarding? The Lady at the Delta counter told me no one had been at the Frontier counter for over an hour! So I recommend anyone spend the extra money and avoid this airline like the plague. Terrible terrible terrible!"
Cons: "There is no warning from Frontier that customers will be charged for both checked and carry-on bags. Along with being charged extra depending on what seat the customer chooses (up to $30 additional charge). It's a good thing I went online 24 hours before my flight or I would have been very upset to get to the gate and have had to pay $60 for my bag. There seems to be an up charge for everything after the ticket is paid for, including food and drink. The seats in the airplane felt like glorified plastic lawn chairs."
Pros: "not much"
Cons: "poor customer service overall. On return trip, required to pay a "carry on bag fee" of $45 which is nearly double what most airlines charge to check a bag. was a total surprise charge, as we were not charged on the trip out. Return trip - sat on runway for 40 minutes before take off. Made up some time in the air. Upon arrival, sat again for > 30 min before a gate opened. dreadful. Didn't offer beverages without a charge - had to ask if you wanted water (not offered). Purchase snack menu items - very poor selection."
Cons: "The woman at the check in counter was rude, and by the end she had me in tears my bag was fine on the fight in but she insisted on charging me 60 dollars on the way home I had no money or credit cards on me so I had to beg a stranger for money, and when I gave her the 60 dollars she said with a grin on her face we don't accept cash at that point I broke down not knowing what to do she announced one minute to board and finally they let me on I was a mess by then! Never again will I fly Frontier!!!!!!!!!!! Robin M. Cahill 215-669-1108"
Cons: "Despite that the plane had clearly not arrived, the desk people indicated we would still be on time, and we were told that we would make up the time in the air. After waiting for 1.5 hours on the tarmac, we were 1.5 hours late to our destination. The seat were very small and not very comfortable and did not recline. We were told when checking-in online that we would have to pay $16 - $50 to guarantee that we would sit next to each other (only 2 people). Also there was a steep charge for checking and even carry-on luggage! The airline also lost one of our bags on the return trip. Pretty terrible experience overall."
Airlines flying from South Dakota to Pennsylvania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Pennsylvania
Masks required on board, masks provided on flights from South Dakota to Pennsylvania
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Pennsylvania
Testing for antibodies, testing for symptoms for flights from South Dakota to Pennsylvania
Waiving of change fees. Search flexible flights from South Dakota to Pennsylvania