First flight from Kauai was cancelled: notified by text when in line to check in. Able to rebook from Kauai to Honolulu after a long wait. Actual flight from Honolulu to Long Beach was bumpy but otherwise comfortable with very good service.
I couldn’t go because Maui mandated vaccines!
Pros: "The back restroom was kept clean throughout the flight. A meal was served."
Pros: "The temperature was comfortable. I liked the movies provided."
Cons: "I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!"
Pros: "Very polite and friendly crew."
Cons: "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
Pros: "Crew was excellent. Flight on time."
Pros: "It was comfortable and food was served, which is rare on airlines."
Cons: "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
Pros: "On time! Nice crew."
Cons: "More entertainment options for a 10hr flight. Food was not the best, no variety."
Pros: "Great service."
Pros: "Pleasant crew. Very professional."
Cons: "Alternative choice for snack meal besides ramen."
Pros: "Selected seat with extra leg room. Quite comfortable."
Cons: "More check-in windows to accommodate the volume. Only eight windows to checking three different flights. Waiting tims in lins was over 1.5 hours. Incredibly bad service!"
Pros: "Timely flight, cabin was more spacious than United’s, and was kept at a comfortable temperature. Food and drink service was well timed and the meal was good!"
Cons: "It was hard to connect to the Hawaiin entertainment app. Couldn’t get to load; couldn’t use it!"
Pros: "The staff on the flight was great."
Cons: "Screaming babies everywhere."
Pros: "Plane on time"
Cons: "Crew on board was not friendly. The lady looked annoyed serving us or picking up the trash. They were passing through the aisle very fast. No food offered. We could buy snack but they were passing so fast. I was asking for a menu, she definitely looked annoyed that I was taking time to pick. They give you the menu then you have to pick right away. Entertainment was expensive. Overall, the main problem was the crew."
Cons: "Liked everything"
Pros: "Crew was nice. Drinks were offered several times instead of once only."
Cons: "While other airlines offered free movies and entertainment on a 4-5 hour flight, Hawaiian charges a fee."
Pros: "Crew was nice and served drinks several time instead of just once."
Cons: "The flight delayed taking off by half an hour and cut my transfer to connecting flight to SF as much. I had only an hour to get through custom and claim luggage to checkin again. But connecting flight terminal was a different one. Hawaiian should provide an agent to direct us to get to the gate."
Pros: "Friendly service and we paid for the upgraded seats! Well worth it for us long legged people! LOVED the Koloa Mai Tai! I would fly Hawaiian again!"
Cons: "The sandwich is pretty bad. Soggy in the center and very hard on the end. Plus no choice at all if you are not a meat eater. Would be nice to have 2 choices."
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Pros: "Accommodating ticketing agent."
Cons: "No in flight movie"
Cons: "We finally arrived back in Phoenix. Again we have no bags."
Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Pros: "I had leg room on this flight - amazing. Maybe I just got lucky!"
Cons: "I can't understand why airlines don't board the back of the plane first after first class, babes and disabled of course. Too much time wasted standing in the aisles waiting for folk up front to stow in the overheads."
Pros: "Comfort seating"
Cons: "Plane left late and arrived late 7"
Pros: "Food, service, and on time."
Cons: "The temperature is too cold inside the carbine"
Pros: "As I indicated it was OK!"
Pros: "A mechanical issue meant our late night Sydney to Honolulu flight was cancelled. As a consequence, we were on the runway from 9:30 until 11:30 while they tried to fix the problem. Then we were at the airport until 1:00 am getting a hotel voucher and re-ticketed. Unfortunately, instead of having a day in Honolulu to deal with jet lag before going on to San Diego, we lost our Hilton reservation in Waikiki. We ended up getting a direct flight to LAX and on to San Diego. I will say the crew attempted to work with us. Daniel made an executive decision and got us on United. But no stopover in Hawaii."
Cons: "Every time the flight attendant walk by there was a strange odor, maybe onions. When they past out some bags of Hawaiian potato chips, the bag had that odor and we then thought it must be the chips and from her being around them. We decided not to eat them and carried then off in our carry on baggage The next day I was hungry and decided to eat a bag. The odor was gone and the chips didn't smell at all Turns out it was the flight attendant. Maybe the type of food she consumes or her clothes were around a lot of garlic and onions Hope she is not on our return flight"
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Cons: "Reservation stated dinner would be served. No food served on a 5.5 hour flight."
Pros: "Nice entertainment options, complimentary dinner w/ wine, plenty of leg and elbow room, the plane was very quiet (seated forward of the wing), the crew was pleasant and helpful."
Cons: "The seatback wasn't the most comfortable, but still a 4 out of 5."
Pros: "We got there."
Cons: "The times during the flight that I wasn't sleeping."
Pros: "My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar."
Pros: "Some staff were pretty rude and it was on both flights, which was surprising."
Pros: "Seats were comfy, planes were new."
Cons: "Expensive entertainment on international flights No vegetarian or healthy food options, despite 20hours of flight time each way (NYC to Sydney via Honolulu) Absolute mayhem checking-in in Sydney and Honolulu. Hawaii airport is terrible for transfers."
Pros: "Flight attendants were kind and humble. Good food."
Pros: "Hawaiian theme, especially the safety video. Extra Comfort seats."
Cons: "On the flight from Sydney to Honolulu the pitch and width of the Extra Comfort seats was not any bigger than the coach seats. On the shorter ( :-( ) flight from Honolulu to LAX it was."
Pros: "Not thing I like in Hawaiian airline, even the Honolulu airport."
Cons: "Airline crew not friendly, very disorganized, no seat assign, need to assign seat before boarding at the gate, make me so nervous, especially in Sydney Airport."
Pros: "Left my carry on in the overhead with about $800 in Christmas presents and was able to retrieve in after clearing international customs. Nice, friendly, kind, helpful!"
Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Cons: "Worst flight ever, freezing cold out of Maui, pay for blankets only, rented all movie players before even boarding flight, was a connecting flight and did not get an option to rent movie player, no in flight movie, just Hawaiian hustling their sky club lounge, music channels did not even work on 5 hour flight..only option was their boring sky club music"
Pros: "The price was decent from Honolulu to Sydney."
Cons: "1) The self check-in process at Honolulu airport was terrible! The kiosks didn't work and there's NO one there to help! Wasted 45 minutes trying to print my boarding pass and luggage tags. The kiosks also didn't work at Sydney airport!! Crazy system.... 2) The seats are super small! I remember the economy seats on Japanese and Korean airlines are much bigger and comfortable. 3) The food was terrible and can't compared to the Asian airlines."
Pros: "Food and snacks on all flights."
Cons: "No Movies unless you paid for the IPad."
Pros: "Had a wonderful flight"
Cons: "The flight and the crew members"
Pros: "I like the free meals, beverages and movies. Makes the flight much easier."
Pros: "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
Cons: "Couldn't find a negative. A great and pleasant experience"
Pros: "Everything went smoothly, I had a whole row to myself. Food was good and service was superb"
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Cons: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "Seats were good"
Cons: "Flight was delayed on both ends"
Pros: "Crew was wonderful"
Cons: "This COVID to be over"
Pros: "Landed on time"
Cons: "Still sitting waiting for a gate at Logan"
Pros: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Cons: "Hire employees that at least pretend they enjoy their job."
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "The seats could have been more comfortable"
Pros: "Boarding so efficient we left early and arrived super early."
Cons: "WiFi on plane dropped out a lot."
Pros: "tCrew was good. On one side of airplane in main cabin, bathroom was twice size of normal airplane bathrooms. This was welcome."
Cons: "Seats were reasonable."
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Cons: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Pros: "Comfortable and clean plane, crew professional and nice."
Pros: "The entire thing, food, service, and ..."
Cons: "More room in each seat"
Pros: "Delta always does a superior job - domestically and internationally!"
Cons: "Everything was perfect!"
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Cons: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "The seats were comfortable, and I appreciate the eye shades. There was a tremendous amount of turbulence on the flight that seemed to last for hours without a break. I have flown this route many times before and don’t remember turbulence that lasted so long without a change. The seatbelt sign was not on and the plane felt like a small boat in choppy waters."
Cons: "The food tastef awful and was minimal."
Pros: "Flight was on time, flight crew was great"
Cons: "Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "Flight attendants were pleasant."
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "Movie selection"
Cons: "I used the call button for the attendant and no one came for a long time"
Pros: "Empty seats, room to spread out"
Cons: "The two hour delay"
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Cons: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."
Pros: "service and accommodations."
Cons: "Ran out of a meal that I wanted. One flight attendant forgot to hand me utensils with my dinner meal."
Pros: "Staff was awesome."
Cons: "The plane was an older plane and just not as comfortable."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Pros: "I'm an American ex-pat who travels to and from between the US and Australia. I do whatever I can to fly on Australian rather than American airlines, as they are always much better in every regard. But in this case it wasn't feasible, and I found myself on a Delta flight. I'd say the overall experience was somewhere between okay-good. Nothing major to complain about, but nothing to rave about either. The entertainment options were decent. I appreciated the variety of newly released movies. However, I would have liked a greater selection of TV shows, and the availability of more episodes. I also appreciated the availability of internet access, but I don't understand why it has to be quite *so* pricey. Surely they could make a bit more on greater volume if they dropped the price a bit. I didn't purchase access, but I would have if it were 40-50% cheaper. The comfort of the plane seemed the same as any of the alternatives. Boarding and deplaning were as they should be."
Cons: "The service from the crew though was simply ok. They were just friendly enough not to be rude, but no more than that. Virgin Australia and Qantas consistently have much happier crews, who make you feel like a dignified guest, even in economy. The food was average at best, and they served two meals where the Australian airlines would serve three on the same flight. They also offered less in the way of snacks and drink refills. It seemed like they were cutting corners here, which I don't appreciate on a 15 hour flight. Also, they said they "proudly serve Starbucks coffee". After drinking it, I don't think they should be proud of that! Again, overall it was a decent experience. Nothing flashy, but nothing too bad either. If the costs are comparable for your flight, you should certainly choose one of the Australian carriers. You'll get better service from the crew and better food. The one caveat, however, is that Delta has WiFi, whereas at the date of writing this, the Australian carriers do not. While access is exorbitant, if you really need to get some work done on the plane, you might choose Delta for this reason alone."
Pros: "Overall great experience"
Pros: "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
Cons: "Everything was fine."
Pros: "Fairly comfortable and uneventful. The flight was delayed for an hour and a half, so we arrived in L.A. later than expected. The crew was excellent and friendly, Boarding was a bit crazy but in the end we all found our seat. My flight attendant was terrific. She did all she could to fix the problem to no avail, Kudos to her."
Cons: "The trip was okay. Unfortunantly my movie player quit after the first movie so I was left to reading. The coffee was horrible but the food was great. Good choices in the menu. I did get a $50.00 rebate due to the faulty video player, but seriously, what can you do with $50..00 on Delta?"
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "Connection flight from LAX to Seattle was dropped off of booking completely. When Delta was able to fix the changes in Sydney Australia they put my husbands ticket as a standby instead of putting him in an assigned seat and reported that they couldn't fix it that we would have to wait and get to LAX before the changes could be made again. There was a one and a half hour flight delay from LAX to Seattle. From Sydney Australia to LAX entertainment system didn't work the whole entire flight, they were screaming children the entire flight, and Delta had double booked seats on several different people. There were no apologies and no compensation for any of the incidences."
Pros: "The crew was amazing the flight went well."
Cons: "I payed extra to be in premium economy and ingot put next to free upgrade and the flight was empty behind me so I had no room and I payed more just an unfair and ridiculous waste of money if I have people all around me and none behind me I shouldn’t have to pay for something if there giving it to the people so I get less riom"
Pros: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Cons: "At least make the WiFi better."
Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."
Pros: "The legroom."
Cons: "There was nothing not to like."
Pros: "Very attentative crew"
Cons: "Charging for WiFi"
Pros: "Great crew, good food served several times. Entertainment was very flexible."
Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."
Pros: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Cons: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."
Pros: "We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful."
Cons: "Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte."
Pros: "For the long flights business class is the way to go."
Cons: "Thanks for the cheap flight. Oh wait, still over $200 and they passed out iceless water. Why can't they give coffee as an option or heaven forbid, anything other than iceless water?"
Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."
Pros: "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
Cons: "paying extra for a small seat was really frustrating"
Cons: "Cabin crew seem frustrated and don't like the work"
Pros: "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."
Pros: "Pleasant flight for the hour ride. Not bumpy at all."
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Pros: "Audio was good movies can be heard and understood."
Cons: "No toillt paper,dirty not refreshed for a 15 hr flight. Back row neverhadfood choices and served cold coffee.should start at back also."
Pros: "Like the drink & snack bar that is always open. Crew kept bathrooms maintained reasonably well."
Cons: "They were out of some of the drink and food options. The Vegetarian special meals were poor."
Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Pros: "It wasn't bad for an American based international flight, but also not wonderful. Crew was great. Snacks were good. The extensive entertainment options were great and enjoyed extensively."
Cons: "The vegetarian options were AWFUL. Like, really really bad. Seats seemed smaller than previous flights."
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."
Pros: "Boarding was seamless."
Cons: "Food choices were horrible as was the food quality. Especially for an international flight. AA should be embarrassed that this is the level by which they operate. Entertainment systems were faulty. Many around me had to be restarted. And crew seemed tired and irritated. Willing to overlook the chairs that barely reclined but with everything else operating at a poor level, it was just the icing on the cake."
Pros: "Overall, it was a decent flight. Tucked way in the back, but no major issues."
Cons: "One flight attendant spent the majority of the flight flirting with the guy behind me. Another had a voice so loud that I could hear him through my earplugs and Bose headphones while trying to sleep on the overnight flight. I also don't like that I booked with Qantas and ended up on an American flight."
Cons: "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Pros: "overall best airline I flew, steve"
Pros: "Crew was friendly, food remarkably good for coach."
Cons: "Seats were comfortable bu"
Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."
Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."
Pros: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Cons: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."
Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."
Cons: "The airlines cancelled my flight. I had an early morning meeting in Sydney so I couldn't fly out on the only other Qantas flight (which was 2 hours earlier than my scheduled). Spent 4 hours on hold with American and Qantas before being rebooked for the following day. Had to pay for another night's lodging and food."
Pros: "Great flight"
Cons: "I have dietary restrictions and called Qantas and ordered a special meal. Little did I know I was supposed to call American Airlines so I never got a meal I could eat. Apparently Qantas doesn't relay the meal requests to American. Awful service!!"
Pros: "The entertainment system and wifi price were great."
Cons: "We prepaid to select our seats and when we went to check in our seats had been changed. No apologies or effort was made to fix the situation. They said it happens all the time. They should never charge for seat selection if they do not honor it! Total rip-off"
Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."
Pros: "The people were amazing. They were the sweetest people and were so eger to learn. I have never been so neverous. We experienced a place where I need to help the ppl of the island and hopefully make the experience better. Fijians are so generous and amazing I will be back"
Pros: "Flight was safe and early then estimates timd landing"
Cons: "Meal is not enough for older people (my mom over 60y) then i think that is not enough to adults too Meal is not good tatste like before when fly with quatas only No appetizer like before too fly with quatas we can eat 6 - 8 times include snack"
Pros: "Seats were comfortable and lots of leg room in the priority seat I purchased in advance"
Cons: "Very bad food"
Pros: "I love landing in Long Beacg."
Pros: "Liked the crew, the pillows/blankets and entertainment."
Cons: "Didn't like that they didn't have toothbushes in the bathroom like Quantas has. Food was eh. Wish there were more snacks avail throughout besides chips. Got really hungry."
Pros: "Enjoyed my flight, good to be flying American I wish I could fly AA every time"