Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Kansas
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Scores according to KAYAK customer reviews
Pros: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Pros: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Cons: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Cons: "More variety of movies"
Pros: "The service and food was great. Plains are new."
Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."
Cons: "Better food"
Pros: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Cons: "Many movies were old"
Cons: "Movie selection"
Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Cons: "The food and drinks were sub-par"
Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Pros: "Overall is good :)"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Pros: "VERY FRIENDLY"
Pros: "Very friendly and accommodating staff on JAL every trip"
Pros: "Excellent and original Japanese meals"
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Nicest crew I have ever seen!"
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "Same as above"
Pros: "Very nice , good service"
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "Clean :)"
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The hospitality of the crew"
Pros: "The airplane and all crevices"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Food and drinks"
Pros: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Cons: "Small leg room."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."
Pros: "The upgraded seating."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "excellent seat space and excellent in-flight service."
Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."
Pros: "Foods are good, crews are good."
Pros: "Very friendly and attentive cabin crew. They were all very helpful and came by repeatedly to ask if we need anything throughout the flight."
Cons: "Nothing really not to like."
Pros: "Attentive staff, decent food, good choice of entertainment."
Pros: "Crew and service was excellent"
Cons: "Seats are not 189 full flat"
Pros: "the Crew as always on ANA flights is amazing"
Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Cons: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Cons: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Pros: "The crew was very good."
Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Cons: "Old man next to me couldn’t keep his arm on his side."
Pros: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Cons: "No complaints, I would say....ANA the best,!"
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"
Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Pros: "Food and Sitting Space"
Pros: "Food & Entertainment"
Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Cons: "The VOML food"
Pros: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Cons: "The entertaiment film needs more variety..."
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Ease of boarding; large overhead bins; relatively comfortable seats"
Cons: "Packed plane - every seat taken"
Cons: "Vegetarian food options."
Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."
Pros: "The staff was so very helpful and nice. Thanks a lot!"
Cons: "The great disinter service from the flight attendants made up for the delays."
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Pros: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Pros: "Courteous and friendly staff, clean aircraft and on-time schedule."
Cons: "There was nothing I did not like."
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Cons: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Pros: "Almost everthiny good job keep it up, excellent !"
Pros: "Crew was outstanding Food and service was excellent"
Cons: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Pros: "food , service"
Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("
Pros: "All good"
Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"
Cons: "Wish it was easier to book gluten free meal"
Pros: "Food very good.. I like it. I will go again. I want to come back"
Pros: "Flight crew were fantastic. They even took the trouble to clean the toilets regularly. They were spotless!"
Cons: "Could do with a little more food."
Pros: "I was feeling sick and the flight crew checked in on me multiple times, very helpful!"
Pros: "The choices of Japanese food are delicious and easy to eat on the plane. Staffs are professional and willing to help every time I saw them. Love their smiles."
Cons: "Booked 2 tickets to Manila from Vancoucer. Things came up and had to reschedule but would have been over 1000$ to rebook my tickets to a different day. Pretty rediciolius if you ask me. Won't use this service or airline ever again."
Pros: "All is well"
Cons: "Everything is excellent"
Pros: "There are very friendly"
Cons: "Just continue the better services"
Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Cons: "Internet connection from Doha wasn't there,"
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Cons: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Pros: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Cons: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "Air craft"
Pros: "The facilitated transfer in Doha within twenty minutes"
Cons: "The repetition of vegetarian food menu"
Pros: "Plenty of room to move around"
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Pros: "Entertainment is very good"
Cons: "boarding hall was very small, food was below average for Qatar Airways"
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Pros: "It was actually on time."
Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "Quality food and hospitality"
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Pros: "great service, food, friendliness of staff, clean plane"
Pros: "My family was happy with the service provided by Qatar airline."
Pros: "Friendly staff not delayed excellent safe travel"
Pros: "Crew was great; plenty of space to stretch out"
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"
Pros: "The leg space is what got this flight a 3 star."
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Cons: "Steep decline in food quality"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "The service on this flight was not very good. We almost missed our flight whilst waiting for a wheelchair for mother. She had to finally walk to the boarding gate because the wheelchair we had requested did not come."
Pros: "Slept most of the way"
Pros: "safe and pleasant Thank you"
Pros: "Layflat bed"
Cons: "Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future"
Pros: "The staff were good"
Cons: "Better seats and it was not Turkish Airline they change to another company"
Pros: "Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!"
Cons: "Check in process was more disorganized than most business class ."
Pros: "Crew was very professional and helpful."
Cons: "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."
Pros: "Friendliest Turkish crew I’ve had."
Cons: "Inflight movie selection is fairly dated."
Pros: "Good food and great entertainment system."
Cons: "As close as an hour to takeoff, we had not received any confirmation from the gate that we would be boarding there. Upon asking the gate attendant at our supposed depature gate if if was indeed the gate depating for Kabul, she "had no idea." To begin boarding, people just randomly started lining up without any formal announcement ever occuring."
Pros: "Attractive business class fares. Among the best business class."
Cons: "Don't underestimate the additional hours. The stopover in Istanbul is definitely a negative (crowded, unpractical airport). Next time I will probably stick to European airlines, if the fare difference is reasonable."
Cons: "Missed this flight due a layover and had to wait in the airport overnight."
Pros: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Cons: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."
Pros: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Cons: "Seats on this flight were even smaller than the previous. It almost feels that these seats were designed for little kids."
Pros: "Perfect take off and landing. Very smooth flight with good service"
Pros: "The crew are very friendly and in general and the flight was very nice"
Cons: "Need to have a bigger seats"
Pros: "They try hard and have 90% sorted . Ground crew great checking in easy and planes are modern and comfortable"
Pros: "Always excellent"
Cons: "I made a mistake in changing of flight dates and within 24 hours I tried to rectify it and I couldn't for some strange reasons, I called for help and they told me they cannot help me cos Turkish airlines have already made the changes... This is so so horrible and am still here in turkey stranded.... Thank you very much for ur services"
Cons: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Pros: "Crew in both flights were friendly. The service boarding etc was great. Flight was very turbulent."
Cons: "Passenger next to me wanted water constantly. The passenger on left of me constantly wanted wine. One got very little attention while the other treated like royalty. Unfortunately the African passenger who wanted water went thirsty a lot."
Pros: "Flight was ok"
Cons: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Pros: "Food was fine"
Cons: "delay time and Istanbul airport"
Cons: "bus service to the plane"
Cons: "I liked everything besides not getting a wheelchair."
Pros: "Service and food is good, crew is helpful"
Cons: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."
Pros: "Overall, the flight was good, right on schedule. Crew were very nice and professional."
Cons: "I was in one of the seats next to the lavatory and the smell was quite unpleasant. Actually, I perceived a bad odor during boarding, the toilets were not cleaned for our flight."
Pros: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Cons: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Pros: "The food is great, nice entertainment, we good travel essentials!"
Cons: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."
Pros: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Cons: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Pros: "Smooth flight, comfortable seats, crew was very catering and kind"
Cons: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"
Pros: "Surprising level for such a short flight."
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "I was woken up for food but I like to eat so it didn't bother me much. Another airline I flew before left a note one my seat informing me they came by and to ring when I awoke for food, that was even better maybe try something like that for sleeping guests."
Pros: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Pros: "Very comfortable seats and high quality staff."
Cons: "Boarding procedures, especially owing to TSA requirements. difficult."
Cons: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"
Pros: "Excellent food on time departure and landin excellent fare."
Cons: "It was not comfortable at all No space the cherries no nice"
Pros: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Cons: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Cons: "Very friendly staff if istanbul airport was organized this airline is better than emirates"
Pros: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Cons: "Really nothing."
Pros: "Flight was short. Provided snacks and drinks."
Pros: "Friendly staff good service."
Cons: "The grill chicken served for dinner was cold."
Pros: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Pros: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Cons: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."
Pros: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Pros: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
Cons: "It was an old plane and it was not possible to see the tv monitors."
Cons: "My flight was an hour late, making it difficult for me to catch my connecting flight without rushing."
Pros: "The food and service"
Pros: "I find the airline crew nice and accomodating. The food was fairly good compared to other airlines."
Cons: "The seats are very tight and does not leave much comfort. This is of course economy but new fleet of other airlines have a slighty added leg comfort."
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Very nice airplane and pleasant crew"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "Still don’t have my luggage yet"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "KLM crew exceed our expectations"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Cons: "Long haul flight made pleasant by KLM"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "wasn't able to take the flight since I missed it"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Very friendly service!"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Very friendly and helpful personnel."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "was very quick"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "magazines very dog eared and some badly torn"
Cons: "The bags where damaged from the staff"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Cons: "Terrible moslem food, too much lentil with tasteless chicken"
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Airlines flying from Southeast Asia to Kansas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Kansas
Masks required on board, masks provided on flights from Southeast Asia to Kansas
Social distancing seating
Middle seats unavailable to book on flights from Southeast Asia to Kansas
Testing for antibodies, testing for symptoms for flights from Southeast Asia to Kansas
Waiving of change fees. Search flexible flights from Southeast Asia to Kansas