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Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"

Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."

Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."

Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."

Cons: "Delayed 4 hours"

Pros: "Crew."
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."

Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."

Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."

Cons: "Choice of healthier snack"

Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."

Cons: "Had to wait for the crew from another flight before boarding p"

Pros: "Efficient and friendly"

Pros: "Professional appearance of flight staff accommodating and sincete"

Pros: "Boarding, friendliness of staff"

Pros: "Everything was easy and smooth."

Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"

Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."

Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."

Pros: "What a city.. Unique for hell sure..."
Cons: "Nothing"

Pros: "Nothing"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."

Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"

Pros: "Excellent crew and comfortable flight"

Pros: "Friendly Staff"
Cons: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"

Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."

Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Cons: "Nothing."

Pros: "Great,I loved it!"

Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."

Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."

Pros: "The moviea"
Cons: "The time of night"

Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."

Pros: "I didn't like anything because the fly leat 3 hours"

Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"

Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."

Pros: "Smooth ride. Delta got everything right from takeoff to landing."

Pros: "Entertainment options"

Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"

Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."

Pros: "Upgraded to first class"
Cons: "No entertainment system, no power outlet...for first class this is disgraceful"

Pros: "The flight crew was great"

Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"

Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."

Pros: "Flight took off on time and arrived about 30 minutes early."

Pros: "on time travel care in treating my visitors from Kenya Africa"

Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."

Pros: "you still get a complimentary snack and drink"

Cons: "I had no room to move and my legs were stuck"

Pros: "Only 15 mins."
Cons: "Seats were tight."

Cons: "The people taking the tickets were rude, only in Atlanta. The people in Denver taking tickets were very friendly."

Pros: "The crew is the only postive thing about this flight..."
Cons: "Bordining unloading and in general the comfort thing is a joke...."

Pros: "Yes"
Cons: "Everything was fine"

Cons: "Long delays"

Cons: "did not get my requested wheel chair service."

Pros: "Flight depart on time, with possible 5 minute delay. No problem at all."

Pros: "Flight on time ."

Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"

Pros: "Everything was on time!"

Pros: "I got the vegetarian meal I asked for."
Cons: "Flight was delayed, because of the boarding process with immigration"

Pros: "Staff extremely friendly and helpful"
Cons: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"

Cons: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."

Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."

Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."

Pros: "Flights lately have been a huge disappointment but American Airlines was great! Crew was so pleasant and helpful,food was good and the "entertainment" was too! I'll definitely fly with them again!"

Pros: "All good! Nice staff. Easy travel."

Pros: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Cons: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."

Cons: "Small seats, no wifi, no chargers, terrible entertainment."

Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."

Pros: "Staff on the plane were nice."
Cons: "5 hour delay, fear of cancellation ruining a trip planned for years, not feeling we were told what was happening, series of delays extending decision time, unappetizing sandwiches during delay."

Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"

Pros: "On time departures. Friendly crew."
Cons: "Nothing"

Cons: "Could not read paper when passenger in front reclined seat. No space between rows."

Cons: "Because it was a day later!!!"

Cons: "My flight was actually processed under American Airlines. Oddly, the confirmation email stated it was Finnair."

Pros: "On time"
Cons: "Cramped seats. Entertainment system outdated"

Pros: "Much better than the trip to chicago"

Cons: "Plane was too old, flight attendants were rude"

Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"

Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."

Cons: "Requested for wheelchair assistance but none provided?!!"

Pros: "Timing and transit time was excellent"

Pros: "Everything."
Cons: "Nothing."

Cons: "Food was horribe and no dedicated tv per seat"

Pros: "very good no problems.."
Cons: "all good thanks much"

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Cons: "Always a problem with these guys"

Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"

Cons: "We have flown to Europe recently on SAS and that airline was so much more comfortable than airberlin. Things we missed: personal TVs on the seats, good leg room (airberlin was quite cramped), and small attentions like a disposable towelette. I got no sleep on airberlin."

Pros: "Staff was very friendly and helpful"
Cons: "Experienced 4 hour delay with mechanical and weather problems. But glad they put safety first"

Pros: "They put safety first"
Cons: "Frustrating 4 hour delay"

Cons: "I am very disappointed in my flight. I am 6'7 and paid for an exit row seat. When I got to the airport they gave me a different seat with no leg room. They told me they changed planes and there was nothing they could do to help me. I tried again at the gate and again nothing. Will never fly again."

Pros: "Room on flight in coach was sufficient and im 6 ft 2"

Pros: "The entertainment was pretty good . There was a good variety of movies and music"
Cons: "the cabin was extremely small, absolutely no leg dpace unless you were in first class, specially if you are a taller person."

Pros: "Overall pleasant experience."
Cons: "I was not aware that the FinnAir flight was being handled by American. I missed it when reading my itinerary and had a brief panic when I showed up to the international terminal and my flight was not even listed on the board. Perhaps it could be written a little larger? Thanks."

Pros: "Good value"
Cons: "Poor food quality"

Cons: "That small space!! This is a long flight and you have no room to move around at all!!!!!"

Pros: "Appreciated that the cre didn't wake me to give me my landing card. They did make sure I got one though."

Cons: "I didn't get vegetarian food that I ordered over the phone and I did made sure that it said vegetarian Jain meal on the ticket that I printed. Very disappointed because no point ordering then. I paid $1234 for the trip. And I am traveling because of funeral."

Cons: "Seats too tight. No room"

Pros: "Food, entertainment and free checked bag. Can ask for more!"

Pros: "In flight service."
Cons: "The first check in kiosk associate was turning us away because we reached 30 minutes prior to scheduled departure. However, by then they knew that they were going to be at least 1 hour 30 minute late. Then when kayak emailed us about the delay, the check in people let us in. Ultimately the flight was three hours late."

Pros: "Going home"

Pros: "Smooth landing."
Cons: "Nothing."

Pros: "I paid extra for Economy Plus. That should be the standard seating."
Cons: "Any flight where passengers have no chance to eat should provide more than a cookie."

Cons: "Kansas City airport is in need of a complete remodel."

Pros: "The crew was again nice enough to find an empty seat next to mine."
Cons: "The layover was very short. Fortunately, the gates were very close together. However, since I didn't have time to get lunch in the terminal, I had a snack box for lunch, too. This was rather monotonous. There aren't enough chocolate choices on the snack menu. There were no limes for my beverage. There was no in-flight entertainment available. I had hoped to finish the movie I started on the first leg."

Pros: "Very good"

Pros: "Boarding and crew were good"
Cons: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."

Pros: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
Cons: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"

Pros: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Cons: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."

Pros: "Cheaper"
Cons: "Long boarding and delayed flight, lots of walking"

Cons: "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."

Cons: "My flight was delayed 9 times with 9 different gate changes. I was supposed to arrive by 10PM and didn't land until 2 AM."

Pros: "The flight got there"
Cons: "There is no reason why baggage should take over 60 minutes to arrive at baggage claim at 1130 pm"

Pros: "Delayed in Denver"

Pros: "Boarding was nice, and fast, but inly because I'm handicapped. Crew was pleasant."
Cons: "I didn't like having to pay $4/2hrs for internet/movies for a 3 hour flight....$8 to watch a movie on a 8" screen?? Come on! If you have it available, why isn't it free or included in $600 ticket price? I'm 6'0" tall and weigh 218lbs and I felt like a sardine in a can. Seats are WAY cramped! They probably are comfortable for a 7 year old girl...."

Pros: "Quick, no turbulence, friendly attendants"

Pros: "Everything is usually great with United. I have rarely had an issue. If I have a choice, I fly with you."
Cons: "Nothing. You all were perfect again!"

Cons: "Boarded a full flight without the APU working. It was warm in Denver that evening. It was repaired. I think we could have waited it out in the terminal."

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."

Cons: "The lavatory had an issue causing a 35 min late start."

Cons: "Everything"

Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."

Pros: "Nothing."
Cons: "Wobbly takeoff from Denver, then an aborted landing at LGA, I won't be flying United again anytime soon."

Pros: "The professional services"
Cons: "Cramped leg space"

Pros: "Wifi"
Cons: "Boarding chaos, zones are there for a reason and the gate agent shouldn't be a pushover. Had the huge elbow hog sitting next to me and the temperature on board was between 95-105. It was crazy warm for a winter flight when passengers are already wearing cold adapted clothing."

Pros: "Plane left on time and got in early. Flight crew unusually pleasant. Service fine."
Cons: "I upgraded my seat and had hoped to get an aisle seat. When none of those were available, I chose a window seat. However, when I took my seat, I was sitting next to a wall, not a window. Bummer"

Pros: "I have time to get a shoe sine and do some shopping a the airport. Check out 2 bars."
Cons: "I gat home at 12 20. I was hoping to get home at 7 :30. And I spend 200 but I was happy to get home safe. Thank you all"

Pros: "First leg of the flight I flew first class and it was first class service. Attendant service was perfect. Flew economy on second leg. Service was great also."
Cons: "Second leg of flight flew economy. Room is too small for my 6'2" frame."

Cons: "Nothing"

Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."

Pros: "Good flight attendants"
Cons: "Small seats"

Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."

Pros: "Very comfortable flight"
Cons: "An hour delay and gate changing."

Pros: "Landing was excellent"

Pros: "I love how amazing the crew & especially the pilot handled An unexpected emergency stop during the take off. A+++ I felt comfortable and not stressed with what was being done to work things out. A huge thanks to them !!!!!"
Cons: "How shitty some of the passengers were to the crew and what was happening ."

Pros: "Peaceful"

Pros: "Everything. Great easy flight"

Pros: "Plane took off on time and landed early :) smooth flight despise weather. Overall great flight"
Cons: "The flight attendants didn't smile much and were very bossy."

Cons: "Flights always delayed delta sucks in Denver"

Pros: "People to speak english and flights to be on time. missed a whole day of work!!!"
Cons: "People to speak english and flights to be on time. missed a whole day of work!!!"

Pros: "On time and early for the second"

Cons: "My TSA wasn't tagged to my ticket"

Cons: "We boarded late because of maintenance check. After we boarded, we were told still doing maintence check."

Pros: "Boarded original plane right on time."
Cons: "Sat at gate for over an hour sweating profusely because a/c wasn't working.after 45 minutes was served half glasses of water. Made second attempt to depart gate and had to go right back. Then told to disembark plane and wait for replacement. Boarded it at 8:50, arriving Dallas at 11:50, 3.5 hours late missing all prearranged transportation with 0 apologies. Had to make my own arrangements to complete my trip at significant expense to myself and 0 assistance from Airlines."

Cons: "We were in the last row and was very noisey. The stewards talked and laughed which made it difficult to rest."

Pros: "Totally on time: excellent everything. This was a smooth flight both ways."

Cons: "1 hour late - "mechanical problem...""

Cons: "United double charged me for the same flight! When I called customer service I was left on hold for a long time and received no explanation or refund. Such a terrible airline experience."

Pros: "The costumer service at Denver international airport was great."

Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."

Cons: "The lines were so long just to check your baggage even though you were checked into your flight made me miss my flight I wasn’t alone there was several other passengers you miss your flight when we pulled up to the Denver airport we were amazed at the line that had formed inside and out it was unbelievable they didn’t have enough staff and I ended up missing my flight And it was a Saturday morning they offered to put me on a flight the next Tuesday what a joke"

Pros: "Had to de ice and still landed in time"

Cons: "On the return flight I had the wrong gate number on my ticket. Luckily I asked a the desk gate to find out. The lady was not very helpful . She was not very nice either it could seem to care less whether I got to the right gate or not. I thought I check the board at the airport. I did make a call to customer service and I did book another flight to California on a different airline for my next trip"

Pros: "The flight time I originally booked."
Cons: "That they changed our flight to the day before what I had chosen and the Kayak app didn't update so we arrived at the airport to find out our flight had left the day before."

Pros: "Not only was this airline prompt but early, both ways by nearly 30 minutes. I was very pleased with this."

Cons: "Didn't fly back with Frontier."

Pros: "Always on time, frontiers gates are always closest to terminal."
Cons: "Comfort of seats but for a short flight it's fine."

Cons: "We arrived at DIA 1.5 hrs early only to find frontier lines wrapped around the entire lobby and 100 deep on the curbside check in. We finally got to the baggage counter 4 minutes after the 45 min cutoff and were told that they could not put us on the plane. The cause? SIX check in attendances failed to show up to work in retaliation for Frontier's recent outsourcing of jobs and the fact that their "Discount Den" specials, which have flights out of Denver on Sundays as low as $3.50 were taxing the staff, so they essentially boycotted. All flights back to MCI out of ALL airlines were full so we and our small children had to rent an expensive suburban and drive all night to get to work on Monday after a 12 day vacation. Absolutely the WORST travel experience we have ever had."

Cons: "Delay delay delay!"

Cons: "Frontier staff late led to late departure by 1.5 hours"

Pros: "The hotel and meal vouchers"
Cons: "The stay over in Denver"

Pros: "Same as above"
Cons: "Same as above, but smoother landing"

Pros: "flight attendants attitude was great & front desk helped me find my gate since there was a change also great service"

Pros: "All OK."
Cons: "Could not recline my seat."

Cons: "I purchased the "perks" upgrade and then when I tried to put my jacket in the overhead storage the attendant told me I couldn't do that and that I had to hold it for the flight... never mind the overhead storage wasn't full. That's what an additional $58 gets you. Then the pilot didn't want to fly the plane because the soap dispenser wasn't functional in the forward lavatory. Seriously! We sat on the plane 35 minutes while he waited for an out of order decal for the lavatory door. Dumbest flight crew I ever encountered. I'm going back to United."

Pros: "On time"

Pros: "I booked this flight for my son who has never flown by himself. Although he is 18, he hasn't flown done the she of 13. I asked if I could have a gate pass, and they issued one for me. I really appreciated their help. I"

Pros: "Unchanged from previous flight"
Cons: "All good."

Pros: "Good leg room"
Cons: "Paying extra for a carry on and no free in flight drinks/snacks"

Pros: "There was nothing I cared for and they nickeled and dimed you on everything."
Cons: "The seats are crammed - with very little leg room. It costs 30.00 to transport your luggage one way and I will never fly Frontier again - not a pleasant experience."

Pros: "Kansas City airport is a unique airport. but overall it was very easy. Just need more seating once you get through security"

Pros: "The fact that I will not fly frontier again!"
Cons: "Paying for carry on No cutomary free beveages Customer service at the ticket counter wad extremely poor in Kansas city."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Same as above"
Cons: "Same as above"

Cons: "The plane looked old (chipped paint, outdated upholstery). Seats did not recline. Had to pay for all baggage, carry-ons and drinks/food: this greatly increased the price of what we originally thought was a good deal on our flight."

Pros: "Crew was fine. Ground staff ok. Plane ok."
Cons: "I did not like that you had to pay $40 to carry on and place above a small piece of luggage. Then had to pay an additional amount to get a seat reservation. This is bait and switch in my view and I will not fly Frontier again."

Pros: "Everything was what I expected except the major delay."
Cons: "Major delays! Over 2 extra hours of trying to entertain a toddler in the airport (and after many other delays at other parts of the trip) was very frustrating."

Cons: "Paying for carry on- 12 hour delay- no straight answers -only flight to destination per day. Had to book nearby hotel then cancel when we found out it was going to depart (after waiting11 hours).does not work w/ other airlines"

Pros: "Wonderful trip experience. Will certainly fly Frontier again."

Pros: "New aircraft, comfortable seat (in the forward section at $20 extra)"
Cons: "Steward/Stewardess staff helpful but not super friendly."

Pros: "Crew and pilots were excellent - good communication to passengers."
Cons: "Having to pay extra for carry-on luggage. Having to pay extra for non-alcoholic beverages. Boarding at the gate completely stopped with zero explanation from the gate employees."

Pros: "The flight attendants were helpful, friendly and funny! It was easy boarding and exiting the plane -- and fast!"
Cons: "I don't have anything bad to say about my flight. Air travel is much different than it was in the past and it will never go back to the way it was -- so based on today's standards -- this flight was great. I was surprised that the flight attendants did a commercial offering passengers the opportunity to purchase a Frontier MasterCard on the plane during the flight. Clever selling technique and could have been seen as offensive to some passengers but I didn't mind it."

Pros: "Really nothing was favorable. I will avoid Frontier at all cost now. I travel once per quarter for business and yearly for vacations. There are plenty of other carriers that I can take."
Cons: "Being "nickeled and dimed" and in consistency. I paid for a carry on in Denver and was told that I did not need to pay. So on my return flight I was told I had to pay for a carry on or else I would not be allowed to board. The message as presented by Frontier staff was very hostile and confrontational."

Cons: "We sat on the tarmack for 1.5 hours once we arrived at our destination. I was also surprised at how expensive it was for carry-on and checked luggage. I don't know if I'll fly frontier again."

Pros: "Ditto above"
Cons: "New seats"

Pros: "On time"

Cons: "Seats are super uncomfortable they dont recline at all!! , A drink cost 2 dollars you have to pay 45 each way for a Carrry on!! Next time ill pay a little extra and atleast get to have a carry on reclining seats and a complementary drink ! it ends up costing the same but atleast ill be somewhat comfortable ! Never again will i fly Frontier its not worth it"

Pros: "- cheap flight"
Cons: "- having to pay for carry-on bag - having to pay for soda/juice and snacks on the flight (not having a complimentary option) - seats didn't recline"

Cons: "Extra costs to bring luggage ON the plane!"

Cons: "There was no tv."

Pros: "Was on time."
Cons: "No choice of entertainment."

Cons: "See above"

Pros: "Got through security without a long wait, the staff were all very pleasant and the flight was on time and reasonably comfy."

Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."

Cons: "Flight was cancelled due to weather. Not your fault obviously, tried to rebook for an earlier flight before severe weather came in, and it seems you have no red eyes to KC from Denver. Shame. Wasn't able to leave town."

Pros: "The captain /co-captain was very pleasant"
Cons: "Seats hard and uncomfortable. Too crowded. Cost more money to get a reasonable seat. Ridiculous. Seats do not recline. Less room under seat for personal bag Armrest narrow and short. Tray is metal and hopefully no person/child will bump head or have their hot coffee fall ill during turbulence. Speaking of coffee asked but did not receive. Bags???!!! Yes I could wear all my clothes for a five day trip. TSA would be a bear. No fly"

Cons: "they claim to have good air fares just to get you in. once you purchase a ticket they milk you for every possible reason to get as much money as they possibly can. for example if you dont pay for carryon (yes you hear me they charge for carryon) at the time you check in. they will charge you twice as much at the gate ($60 dollars!!!!). their seats are incredibly uncomfortable and do not recline. the guy at the counter wanted to charge me $40 because my bag was one pound overweight. thats enough for me. I am not using frontier ever again."

Pros: "Comfortable seats with sufficient leg room."
Cons: "Very disorganized at airport in dealing with multiple delays. Overheard dealings with others stranded; granted some passengers lost their tempers but employees did the same and sometimes worse. I can't believe after a 3+ hour delay that they can not forget about costs of drinks and snacks to give passengers a small break."

Cons: "Oven an hour delay and sat for 20 minutes after boarding with no update as to why"

Pros: "It was an awesome brand new plane! We boarded and left on time"

Pros: "The flight was smooth and easy sailing"
Cons: "How crowded the plane was"

Pros: "Crew was very friendly and welcoming."
Cons: "Chairs behind first class were uncomfortable. Wasn’t able to lean back at all when usually i can even a little"

Pros: "I liked the low ticket price"
Cons: "The high fees charged for luggage, the high cost of the snacks and small portions of those, the tiny tables and the only thing in the seat pocket was the how-to card. No magazine, never mind if it was months old, and no barf bags, or is that why there was nothing in the seat back pouch?"

Pros: "Exit row seating most comfortable. Paying for everything up front. Perfect. Easy to navigate system from LAX."
Cons: "A Bird. Emotional support animals are taking over most places. I did not like having to travel from LAX to MCI with a squawking bird in a cage. Perhaps those things make everyone else on the flight emotionally fragile. If any of us were to say something, would we be thrown off? It is a delicate balance, but frustrating. Dogs, cats, iguanas, now birds. Never mind the screaming obnoxious kids, and the parents who apparently have given up on life, and expect the flight attendants to mind the children. You should pay your staff more to deal with this stuff."

Pros: "The price"
Cons: "Basically I did not prepare myself with knowledge of how Spirit airlines worked. I was surprised to learn my check in bag would cost more if it weighed more than 40 pounds. Now I know and on the return trip it weighed 40 pounds."

Pros: "The exit seats have more leg room which makes the fight easier to handle. The flight wasn't crowded, so there was plenty of seats. Departure was earlier than expected, which was great. Crew was friendly."
Cons: "You have to pay extra for everything."

Pros: "I like the raffle ticket for middle seat."

Pros: "My flight was fine--nothing special, nothing terrible."
Cons: "I found it really annoying that if a flight was delayed, it could, at any time be un-delayed. I also found it annoying that it seems if you don't check your back very early, you might just be out of luck. I also didn't like that I had to pay for snacks. Snacks can't possibly be making that much of a difference in the overall price of a ticket. I paid $3 for a snack and another $3 for a pop--just include that $6 in my ticket. Oh, and you're charged $10 for printing out a boarding pass."

Cons: "Flight was delayed. Flight attendant was patronizing. Won't be flying again. The return flight was cancelled all together. So frustrating."

Cons: "You have to even pay the meal!"

Pros: "The rear flight attendant's safety brief - hilarious! The pilot's smooth landing in bad weather. The in-flight MasterCard bonus - both wife and I took advantage of that."
Cons: "The reservation process and bag fees. Kept asking for more and more add on stuff."

Pros: "I loved how cheap this flight was! It made my spring break trip so much easier and less stressful. I would use again for just leisure trips."
Cons: "I wish they served some kind of drink or food on the flight. My flight was over dinner and the return was over lunch and a small snack would have been nice."

Pros: "The service"
Cons: "Na"

Cons: "The flight was delayed into LAX due to weather and I missed my connecting flight to MCI. The associates at the gate in LAX said there was nothing they could do and directed me to exit the airport and go to the front ticketing counter. When I approached the counter I was greeted with lackluster focus and no sense of urgency. The ticket agent told me to go wait 'outside' for 45-60 miniutes until a supervisor would return. I let them know this was not acceptable. One agent ignored my situation completely while the Jr agent attempted to assist me by making calls on her personal cell phone. They let me know they could get me home within 24-48 hours, but I would still need to talk to a supervisor. I informed them there were flights on other airlines that day, to which they said they could not help me and to book it myself if I wanted to fly home that day. On multiple occasions during our conversation the agents said 'they should have helped you in Seattle before your flight left.' At one point walking away from me. I stated 'well, that did not happen. I inquired in Seattle regarding the connection and the agents at the gate stated that 'every flight is delayed' from LAX and it won't be an issue'. I booked a flight with American and flew out that evening. I will never book with Spirit Airlines again. I will always use the airline sight first before booking through sites such as Kayak as well."

Pros: "It was inexpensive and I selected the items I wanted to pay extra for"
Cons: "The seats were tiny, there was no wifi on the plain couldn't even get a free coke"

Pros: "Comfortable seating, polite crew, timely boarding and unboarding"
Cons: "Food only accepted credit/debit, overpriced"

Pros: "I like the price tag."
Cons: "Incredibly uncomfortable seats. Very little room for someone over 6 feet. Almost painful."

Pros: "Cheap Practical Friendly staff"

Cons: "They cancelled our flight without any notification until we got to the airport to check in, and without any explanation as to why. Then, when rescheduling our flights, they wanted to put my husband and I on different flights that would get back 6 hours apart from each other. You get what you pay for with Spirit Airlines, that's for sure."

Pros: "Crew was awesome. No delays......"

Pros: "Crew was very friendly. Got me to where I was going on time. Don't expect anything other than that unless you want to shell out more money."

Cons: "All the extra charges. I didn't look at that when ordering. An hour late coming home. The phone contact for upgrade was horrible. I can only hope I get my money back because even the counter could not find my upgrade and charged me again and more."

Pros: "nothing"
Cons: "I did not even get a chance to GET ON THE PLANE because I was 2 minutes too late to the kiosk and it would not let me print my ticket. I was notified that I would have to be there NO later than 45 min to get my boarding pass, but I had no previous knowledge of this spirit rule. I did NOT receive an email telling me to check in within 24 hours to 1 hour before my flight. I did attempt to check-in prior to getting to the airport and could not because the website is so poorly designed. If you try and look online for this information it is nowhere to be found. I only had a backpack therefore knew that in a smaller airport I would very easily get through security and allocated that time to get to my plane. Although I was not even allowed to print my ticket. I will NEVER fly spirit airlines because their customer service is awful and they are liars to all flyers."

Cons: "From Kansas City to los Angeles I have a delayed if 20 hrs"

Pros: "Great flight, on time, and fairly comfortable. The seats compare to other airlines space and room. Staff was very Helpful."

Pros: "Flights on time or early. Well organized boarding. Clean & new planes, & seemed roomier than the "big guy" airlines."
Cons: "Seats don't recline. Everything costs from water to seats to carry-on bags to checked bags. By time you pay to get a seat and to either check or carry on a bag both ways, add $70 per person to fare. Helps if you bring your own snacks."

Pros: "Outstanding service"
Cons: "No complaints"

Pros: "I appreciated the updates for flight and schedule changes. Unfortunately, my overall experience was not impressive."
Cons: "I ended up paying the exact for what I would have paid with another airline. I especially disliked the fact that a complimentary glass of water and snacks weren't provided. I also feel that you shouldn't have to compromise service for flying "cheap". Even though "cheap" overall wasn't any different from any of the other airlines I've flown. I like the concept and idea of Spirit but I feel that there is still a great deal of fine tuning."

Pros: "The crew was nice."
Cons: "The plan departure time changed three times...3 hour delay. Was at the aiport for 5 hours"

Pros: "Crew was energetic and helpful and efficient. I appreciate that Spirit airlines only makes you pay for what you want."
Cons: "We were delayed an hour, but no biggie. I've been happy with Spirit airlines for short trips >3 hrs. I don't need to be pampered on an airplane; that's what the vacation destination is for."

Pros: "Nothing!"
Cons: "Horrible customer service,"

Pros: "The plane landed safely…"
Cons: "$55 for a carry-on bag… Come on!"

Pros: "Everything went smoothly and on time. Surprisingly great experience!"

Cons: "In flight crew was fussy, nagging. Lots of you can't do... Didn't like everything having a price, even water and a snack."

Pros: "Wide seats were definitely a plus."
Cons: "Noise was excessive in cabin. Not sure for the reason but engines I thought were noisy. Your low fare does have it's hidden costs. Will do more checking before next flight!"

Pros: "Did not like the time wasting"
Cons: "Spirit Airline is the worst airline to be on. I won't board this plane ever again. My first experience today is the worst . We were suppose to board at 1:20pm , we waited till 2:45pm to be on the plane . It's a 2 and half hr flight . We arrived at 7:51pm , we waited more than an hr to get out of the plane . They said a plane was un boarding so we had to wait till they were done. Very cheap plane don't try it. My first experience is the worst."

Pros: "Reasonablypriced"
Cons: "The true price of the flight was hidden in baggage"

Cons: "The seats are so uncomfortable."

Pros: "Cheap rates compared to other airlines except frontier (which has better service)"
Cons: "Just about everything else. The fact you charge your customers for water when flying thousands of feet above the ground is absolutely rediculous"

Cons: "Surprise fee for *carry-on* bags? Extra fee for checking in with an agent? What's next, a corkage fee for bringing your own water onto the plane? I spent the three hours we were delayed wishing I had paid more up front for an airline that doesn't treat its customers like marks at a carnival. With the baggage fee on my return trip, the difference in price is not worth it."

Pros: "The help that I received as a handicapped passenger was outstanding . I understand that this is a Airbus plane I feel that the agent booking my ticket should have offered me the larger seat before I got on the flight at least giving me the information about the seat"
Cons: "The pilot had a smooth landing and I told him that I have to give him a 10 on the landing ! LOL"

Cons: "my flight was good but I'm very disappointed because they did not give me the $50 baggage discount that they promised to all the passengers on flight 620 that got delayed on the way to Los Angeles on December 12, 2015."

Pros: "flight attendants were nice."
Cons: "Flight talking off was late so arrival was late. Watch out for all the costs of all the extras. By the time you pay for bags, seats, and boarding the cost of the ticket is as much as an airlines that doesn't "nickle & dime" you to death!"

Pros: "Decent price on flights. Check in and boarding went very smooth. Don't get caught up in buying extras like seat assignments and take advantage of the personal bag item. The flight attendants were friendly and the crew did their best to get us to our destination timely."
Cons: "This flight was delayed by two hours. We landed thirty minutes earlier than our two hour delay but we couldn't get to our gate because it was occupied."

Pros: "The staff was very, very friendly and made the flight more pleasant."
Cons: "The delay may not have been the airline's fault, but it was made worse by a 40 minute excruciating gate wait."

Pros: "Flight itself was good."
Cons: "Two hour delay with no real explanation. Airport ground crew were nowhere to be found."

Pros: "Flight from MCI to LAX had no issues"
Cons: "Flight going home, LAX to MCI was delayed and then cancelled for maintenance. Earliest possible reschedule flight was 3 days later!! No accommodations for being stuck at the airport. Airline did offer refund however to attempt to book a new airline was more than double the price for a last minute ticket. I would never use Spirit airline again"

Cons: "Problems with the seats. Cushion had been removed from the arm rest and rivets stuck up and were uncomfortable. Seats not reclining was news to me."

Pros: "everything but the delay"
Cons: "The delay"