Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Santa Fe
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Scores according to KAYAK customer reviews
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "Comfortable cabin atmosphere"
Cons: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Cons: "Need improvements"
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pros: "crew was so kind and lovely with our daughter"
Cons: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Pros: "As always the crew was so nice...really catered to our needs on the long flight."
Pros: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Pros: "In-flight entertainment choices."
Cons: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "Quality aircrafts and entertainment."
Cons: "Service and helpfulness of attendants."
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Pros: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Cons: "All was well, thanks"
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "The trip was very comfortable and food suited me"
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Cons: "Snacks and drinks could be betteri"
Pros: "Good service."
Cons: "Poor choice of entertainment."
Pros: "On business class, so service was extraordinary"
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "It was on time."
Cons: "The food sucked."
Pros: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Food was great Seats were comfortable Everyone was super nice"
Pros: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Cons: "A chorus of crying infants..."
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"
Pros: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Cons: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pros: "It has good sized toilets"
Cons: "Snacks and candy served we're of low quality. No prayer facilities inside the plane. They didn't allow me to pray though I got some empty spot to do so. They brought the issue of safety. While fasten seat belt sign was on I found people standing, walking, using toilet etc but air Crew did never brought up the issue of safety."
Cons: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Pros: "The in flight service was great.. Crew was excellent."
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "Excellent Service"
Pros: "All Qatar employees were friendly and helpful. A great flight!"
Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "The crew was very nice"
Cons: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Cons: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Cons: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Pros: "Crew was nice"
Cons: "Could not connect to wifi."
Pros: "The flight was great. Smooth ride with little turbulence. Great FREE entertainment options on screen. Boarding was quick and orderly for a full flight. Ability to charge my phone."
Cons: "Cramped seats. Limited snack option."
Cons: "American Airlines lost our luggage and both flights were late, wife her cell phone and credit cards due to running in airport to catch our flight to Lisbon. Not impressed."
Pros: "It was on time!"
Pros: "Short connection times"
Cons: "Being on time because of short connection time"
Cons: "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
Cons: "WiFi entertainment not working"
Cons: "boarding time, delayed for 3 hours"
Cons: "Crew should be trained again in basic stuffs."
Pros: "Crew was great, on time, boarding smooth"
Cons: "Wifi did not work"
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Pros: "Flight attendants were great."
Cons: "horrible food and poor service and attitude of cabin crew"
Cons: "We arrived 2 hours late."
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Pros: "Crew was polite, accommodating and pleasant"
Cons: "Seats too close together, too narrow, and without individual screens. Seats did not recline enough"
Cons: "see above."
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Pros: "Everything went smoothly"
Cons: "All the ridiculous announcements by the crew with nonvalue added information."
Pros: "Efficient and on time! Courteous and professional travel assistants. Nice job. Nice new planes too!"
Cons: "Traveling as family of 5 - booked tickets two months ahead and we did not sit together despite me selecting seats when I booked. They were cheap seats so I can’t complain too much but felt that could have been accomplished given the advance booking."
Pros: "Crew was good, seats comfortable"
Cons: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Pros: "Direct flight Chicago to Paris."
Cons: "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
Pros: "Largely unremarkable flight out of LIM."
Cons: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Pros: "pleasant crew"
Cons: "CRJ900 is a small plane. no WiFi"
Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"
Pros: "Everything went exactly as scheduled."
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "Entertainment, food and smooth flight."
Cons: "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
Pros: "On time flights, friendly crew"
Pros: "Not over crowded"
Cons: "I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom"
Pros: "Comfort, snacks, boarding process"
Pros: "Full can of tomato juice, head rests on the seat, relatively roomy seats and happy attendants."
Pros: "Returning flight had much more entertainment options. I didn't sleep at all during the flight, which was perfectly fine by me because I didn't want to. The crew did a nice job. Complimentary wine was nice."
Cons: "Hated having to pay extra in order to sit next to my wife on the plane for our honeymoon. It was not clear from the beginning about needing to reserve any kind of seat before most were taken."
Pros: "It was quiet and comfortable"
Cons: "On a 5 1/2 hour flight in first class it would have been nice to be offered something other than water to drink. the entertainment system didn't work at all in my seat. Also, after e a very trying day, I was anxious to get home, and the luggage didn't arrive until 90 minutes after touchdown. I guess that's what they mean by priority service- first on the plane and last off."
Pros: "This was British Airways operated by American Airlines. I'm usually not a fan of American Airlines but this was a pleasant surprise. Plane was on time and pleasant. Seating was not roomy but what we expected. We were served dinner with option for and simple breakfast. Entertainment system was up to date with personal screens and choice of movies and games."
Cons: "There were six of us flying and we choice this flight because it was the lowest cost we could get per seat. When we try to check in for seating, we ended up having to pay significant fees to get seats together. I feel like this wasn't upfront and we may have used other Airlines/ flying times if we realized this wasn't the cheapest way to go. (I'll have to read the fine print better next time)"
Pros: "Great having plugs, nice seats"
Cons: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Cons: "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
Pros: "Right on time."
Cons: "The aircondition was extremely cold. I was freezing"
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "Always delaysd"
Pros: "Price was right. Crew very nice, bi-lingual and helpful. Cabin clean. Magazine very informative and good quality. Would choose Avianca again."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "Old aircraft with horrible seats with absolutely no comfort. Love seeing duck tape on a plane when flying."
Cons: "No individual video monitors. Poor choice of audio channels."
Airlines flying from Southeast Asia to Santa Fe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Santa Fe
Masks required on board, masks provided on flights from Southeast Asia to Santa Fe
Social distancing seating
Middle seats unavailable to book on flights from Southeast Asia to Santa Fe
Testing for antibodies, testing for symptoms for flights from Southeast Asia to Santa Fe
Waiving of change fees. Search flexible flights from Southeast Asia to Santa Fe