Daily cleaning, installation of cabin HEPA filters on flights from Southeast Europe to Flint
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Scores according to KAYAK customer reviews
Pros: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Cons: "Cleaning of bathrooms"
Cons: "Good flight"
Pros: "Crew was very attentive & met all my expectations."
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Cons: "Lights did not work, so diner was guessing whats was in the tray"
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "crew amazing,"
Pros: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Pros: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Cons: "Cancellation of the flight could have done before boarding."
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Cons: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."
Pros: "Good service"
Pros: "Behavior of the crews"
Cons: "Not enough leg room"
Pros: "Good movie selection, very friendly crew"
Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Cons: "too hot called groups too fast for boarding"
Cons: "Unfortunately WiFi services was off"
Pros: "It was on time."
Cons: "The food sucked."
Pros: "I really liked the service. Most of the flight attendants were very friendly."
Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Pros: "This has been one the good experience I had in so many years of travel"
Cons: "I requested a special meal but was not given what I wanted. But overall decent food"
Pros: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Cons: "We have no complaints."
Pros: "I like everything about the flight"
Cons: "Flight was very long"
Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "The service and the food were amazing!"
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."
Cons: "It was all good"
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing.every thing is fine"
Cons: "asian vegetable meal was uninspired"
Pros: "I was able to sit with my family - Our original seats were not together"
Cons: "Food choice"
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Cons: "Steep decline in food quality"
Pros: "The Capain kept us well nformed"
Cons: "4 hours trip, international, and only food to purchase."
Cons: "Business class on the 3.5 hour flight was just blocking the middle seat in the front of the plane. No leg room, narrow seats. My husband is 6’4”” with wide shoulders. His legs do not fit and therefore extend into the aisle. Flight attendants were constantly bumping into his shoulders. Very cramped We were not aware of this configuration."
Pros: "the crew was attentive."
Cons: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Cons: "I am disappointed that BA has moved over to a few for service refreshments policy. It appeared that nothing was being offered for free- not even tea or coffee which in my opinion is below par for an airline like BA."
Pros: "Clean plan that was only slightly delayed"
Cons: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Pros: "Good food."
Cons: "They are very slow in checking people in"
Cons: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Pros: "This was a long flight for us but the entertainment and food options were great and kept us comfortable the whole time."
Cons: "Nothing really. It was a great flight."
Pros: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Cons: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Pros: "BA always has a wonderful crew and I really enjoy flying with them!"
Cons: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Pros: "Flight was smooth"
Cons: "I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men."
Pros: "Spacious seats"
Cons: "Very hot airplane before take off"
Cons: "One should not have to pay for a drink on that flight. it is too long. If it were less than an hour, I would understand."
Pros: "We got to London safely"
Cons: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Cons: "This is a 3.5 hour flight, early in the morning (meaning people are up hours in advance). No snacks and no water are a terrible idea. It seems that this is something like a strategy for trips to/from Athens. It is not a small/fast flight by any means and water should be offered and not charged at ridiculously high prices. Not enough space for a slightly taller people. Emergency exit seats which have more legroom were priced extra and way expensive. PS: it was too cold in that plane."
Pros: "Pilot kept us informed of delay status - gross delay b/c of French air traffic strike."
Cons: "Ran out of food, slowest beverage serve ever experienced. NO staff greeting passengers who were very late and missing connections (about 3/4 of passengers) insane and grossly inefficient boarding system was mass chaos - boarded passenger in buses by priority leaving some buses 90% empty with large crowds waiting to board."
Pros: "All BA personnel from check-in to landing were outstanding, professional."
Cons: "I had requested and been assured there would be a wheelchair waiting at Heathrow to transport me to my connecting flight in terminal 3. I never got one. We kept being told to walk to another place and there would be one. This went on all the way to the plane which was already boarding."
Pros: "on time, safe, not crowded,"
Cons: "no water or anything without paying extra. blase crew."
Pros: "Good schedules and reliable flights."
Cons: "Is there anything that America does poorly that the UK will not follow with? Does BA really wish to compete with Easyjet? No meals on a 3.5 hour flight? Extra payments for everything? Sorry, I will not fly Delta or United transatalantic because I have a choice. I guess I should switch back to Lufthansa or Swiss."
Pros: "The inflight crew was great. The film sound failed part of the way into the flight."
Cons: "The boarding was chaotic and confused. Many passengers complained. But the MUCH bigger issue was we weren't told until we got to the airport that NO bags were included as part of the fare. We had three (we are traveling around the world). Yes, when I looked back at the bottom of the reservation there was a note that said bags not included, but as this is such a significant thing, I think it should be made much clearer. I direct feature films and travel a great, great deal. I rarely make my own reservations, to be fair, but I still think this is worth noting. In the end I just bumped my wife and I up to Business class, but for others who can't afford it, I think you should make this clearer. I will write to your facebook page etc later in the hope you will get the message. That said, again, your flight crew was great."
Cons: "Flight was no better than a low cost airline. Almost 4h flight with no food/snack and NO DRINKS."
Pros: "Not much."
Cons: "Pay for food on BA? They didn't even offer free water."
Cons: "Not even a glass of water?"
Pros: "Good food"
Cons: "My bag was not delivered. What bothered me the most was that the representative told me the bag would be delivered to my house the next day. Then they say they want to know what is in the luggage. Why? Does it matter? The two reps were clueless."
Pros: "Flight was on time and there was in flight entertainment."
Cons: "Boarding was very disorganized."
Cons: "No meal included on my second leg of my trip..had to pay for it...but my booking confirmation clearly indicated meal included. Misleading and will never travel with BA again."
Cons: "Not even a cup of coffee! WOW. they charge and nickle and dime you to death. I had to buy a seat to be guaranteed to sit next to my wife. the base price for the flight was reasonable but then they added extra charges that were almost 1/2 more. the baggage charge was high. If I have my choice would not fly BA again."
Cons: "Paid extra for mediocre seats"
Cons: "Didn't even offer you a bag of peanuts!!! Weak!!"
Pros: "The food was good and enjoyed the entertainment."
Cons: "We had to buy coffee, water, or anything other non-alcohol beverage we wanted to drink. Not sure why on one flight we didn't get free beverage service when all of the other BA flights provided it. When we got to London, we purchased drinks at the airport because we wanted to be prepared for our next flight and then we didn't need it because we had free beverage service."
Cons: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Pros: "Short flight. It was Ok."
Cons: "Nothing to dislike."
Pros: "The crew was very nice and welcoming."
Cons: "The seats are not comfortable at all. Spaces are too tight."
Cons: "Flight was delayed in the middle of boarding with no AC when board. Luggage was broken. Missed connection to California due to delay."
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Cons: "Seats are not that comfortable and food is terrible."
Pros: "The trans-atlantic segment was OK"
Cons: "Between Britain and Europe there is no food, not even water, unless you pay extra: 1.80£, or about $2.40 for a SMALL bottle of water. Flight to Athens is four hours, no free water! Airlines like Ryan or Jetblue do this but charge A LOT LESS than British Air. Shame."
Cons: "Boarding process was confusing because it started so early 50+ minutes prior, but our boarding passes said otherwise, 30 minutes prior."
Pros: "Great staff"
Cons: "Would have like wifi so I could plan my trip and do some business."
Cons: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Pros: "Flight there was ok."
Cons: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Pros: "Comfortable seats"
Cons: "Have to pay for even bottled water or coffee."
Pros: "Great crew, loaded early, smooth flight, landed early"
Cons: "Felt abused with petty charges. Charged for WATER- even those peanut packs were not free. Checked luggage fees were up to 100 British pounds per bag. Legroom was barely OK. Entertainment was a decade old system. Not a good value."
Pros: "Punctuality, courtesy, professionalism."
Cons: "No food not even snacks were served"
Cons: "Once arriving in London our airplane didn't have a place to park so that we could be relieved from our flight. We waited, seated in the plane for over 45 minutes and we almost missed our connecting flight. We had to run to the next gate and getting through security checks was a nightmare. The London airport crew seemed to have terrible communication and terrible customer service skills."
Pros: "Very clean craft, Nice staff and smooth flight."
Cons: "Never again will I fly with this airline! Had a horrible flight , food, service going from Chicago to Athens with portion of the plain empty and same thing again back."
Pros: "I loved everything about the trip. From the aircraft to the crew. Jaime (flight attendant) became like a friend on that trip. I will use British Airways for every flight to Europe going forward."
Pros: "Athens to London no complementary drinks or snacks on a FOUR hour flight."
Pros: "The was helpful and friendly and was able to take care of problems."
Cons: "Notifying me when a flight was being canceled before getting to the airport not where. You are supposed to be boarding the plane."
Pros: "the crew"
Cons: "Boarding took forever. Leaving the gate took forever. Dude next to me was crazy rude to me and the flight attendant."
Cons: "Bad airline delays change gates horrible not recommended"
Cons: "The worst flight. Got delayed and didn’t even end up on this flight. Got stuck in Houston for 20 hours. United is a horrible airlines"
Cons: "Never made it. Stuck in Denver."
Cons: "The fight to flint was canceled last night beacuse they had no captian. What the heck!!! My mom is a senior citizen and the last thing she needed to be doing was schlepping all of her things to and from the airport in fridged temps. She’s battling a major cough and is now so exhausted!! This is totally unacceptable...not to have a captian?!???! Please respond as to how I will be reimbursed or what I can do to feel satisfied."
Pros: "The quick flight."
Cons: "The crew. It was obvious she does not like her job. She seemed as if the people are an inconvenience and everything was so repetishous."
Pros: "This United flight left on time and arrived to my destination early, which was nice, unlike my last flight."
Cons: "Wi-Fi and “private screen” entertainment through my own devices did not work. Second time it has not worked at all on a United flight. Food was average (meaning bare-bones for complimentary)."
Cons: "It was boiling hot on this flight."
Pros: "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
Cons: "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."
Pros: "Plane was clean"
Cons: "No wifi"
Cons: "Poor communication and terrible management of bad situations."
Cons: "Basic Economy fare will flag at the kiosk for check-in. I'd rather have a warning to indicate no Carry On bag allowed, and flag at the gate for them to check. Both legs of the trip caused an extra 5-10 minutes to wait for help to proceed"
Cons: "1 hour delay at the gate in the plane before we left Chicago, then when we arrived in San Francisco 1 hour on the tarmac waiting for our gate to open.."
Pros: "Flight was smooth and on time"
Cons: "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."
Cons: "Was ok"
Pros: "Not sure why was contacted"
Cons: "I was forced to buy another ticket from another airline because it was cheaper, rather than change flights because of military orders. I also have to to another airport. zero customer service"
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "They were able to get me on a direct flight home instead of a circuitous route with two layovers. Staff were friendly and helpful, and I feel that Dario the boarding agent in Houston went out of his way to assist me."
Pros: "They put me and my son in the very last row of the airplane. I realize this is probably the only way I could afford to fly so I will put up with it, but it isn't very comfortable for 73 year old woman."
Cons: "We were not told about the 20 min delay over the speaker from Newark to Flint Flight attendant basically ignored us for drinks and picking up garbage Newark to Flint"
Pros: "Staff was still rude, no this isn't a like. I know"
Cons: "Rude staff, didn't have experience handling the disabled, had no sympathy for the delayed flight. "It's things that happen from time to time sir""
Cons: "Delay after delay after delay"
Pros: "Crew was very friendly and helpful. Provided connection and gate info several times and went out of their way to make everyone comfortable."
Cons: "The snacks were very bare bones. Just pretzels and soda."
Pros: "Ease in check in and boarding."
Cons: "Plane size was small until I mentally adjusted."
Cons: "6'2" broad shoulders and uncomfortable. Sitting by the window meant my leg had to be 5 inches over due to the curvature of the plane. Both of my knees were on the back of the seat and I was at an angle. The lady next to me looked like she did't like me being turned toward her. Many extra seats including the emergency exit row (that has more room) was available when we took off but I was told we couldn't sit there without paying extra. Cheap 1 hour flight. Won't tolerate it for anything else."
Pros: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"
Pros: "Crew was nice"
Cons: "United is always late it seems"
Cons: "The TV control was on the left side covered by the middle person arm during the complete flight"
Pros: "Do delays everything when smoothly"
Cons: "Took a little long for baggage to be released"
Pros: "Nothing good at all"
Pros: "On time!!!!"
Cons: "Only water served"
Cons: "Seats need screens & outlet for charging."
Cons: "everything on United's part was fine"
Cons: "Same as above"
Pros: "Plane was amazing. Crew great."
Cons: "Portion of food was extremely small.music selection could be more up to date."
Pros: "The time it took to get there and the jet."
Cons: "After I reserved my seat I was moved to a different seat. On the return flight the flight was delayed for an hour."
Pros: "Curbside checkin and luggage check"
Cons: "very late."
Cons: "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers."
Pros: "Getting home"
Cons: "Delays delays delays"
Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."
Pros: "I liked having my own seat in the isle on the side."
Cons: "There was a strange sound from the back of the plane that was really loud. I couldn't tell what it us. Sounded mechanical. It was there the entire flight. I've flown a lot. So it was worrying. The crew seemed to rush the boarding groups. The stewardess was hard to hear and understand."
Pros: "1st class seat and service"
Cons: "They actually boarded us onto the wrong plane, and service within terminal prior to boarding was horrible"
Pros: "It was a short flight."
Cons: "It was such a small plane, but otherwise it was ok."
Pros: "Everything went smoothly"
Pros: "The planning of the crew at the airport was poor. They waited until everyone got on the plane and we sat for almost 45 minutes on the plane waiting to get the plane de-iced."
Airlines flying from Southeast Europe to Flint have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Europe to Flint
Masks required on board, masks provided on flights from Southeast Europe to Flint
Social distancing seating
Middle seats unavailable to book on flights from Southeast Europe to Flint
Testing for antibodies, testing for symptoms for flights from Southeast Europe to Flint
Waiving of change fees. Search flexible flights from Southeast Europe to Flint