I love to be able to connect my own devices to the entertainment system. It works great!
Multiple delays. Could have been more honest on delay, so could have rebooked elsewhere. Multiple cancelled connecting flights. No compensation. Could not fix myself online. Had to wait on call back.
Changed gates 3 times and terminal once. Just before original boarding.
Overall a pleasant flight
Excelente todo buenos equipos
Cons: "Flight was so delayed that we missed our connection"
Cons: "seating, food, entertainment, boarding"
Pros: "The seat although with limited leg room, was comfortable."
Cons: "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
Cons: "Spent more than 500$ in an emergency flight that was delayed ten times"
Pros: "Flight was mostly empty and it’s a short trip."
Pros: "Crew was amazing, very helpful and nice!"
Cons: "The touch screen for the entertainment didn't work so I wasn't able to watch or so anything"
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Cons: "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."
Cons: "Entertainment—screen was not visible from seat and sound did not work for first hour of flight"
Cons: "Unable to play entertainment on my compatible device."
Pros: "Crew on the plant was friendly."
Cons: "I think at least some small food should be offer even tho it wasn’t dinner time."
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Cons: "Better customer service, no delays, respect for customers"
Pros: "Plane was comfortable"
Cons: "I was in row 11 had to put my bag at row 28"
Cons: "Overheads slammed full."
Cons: "Overbooking and worrying I would miss my trip"
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Pros: "The crew was outstanding ."
Cons: "Boarding began exceptionally early and too many people were gathered near the gate before their group was called ."
Cons: "Past was dry... It was the first time but changed my experience"
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Cons: "I was stranded at the airport for hours until getting a last minute flight to Palm Springs which was 2 hours further from where I was originally headed and had to have my ride drive all the way down there to pick me up, not happy!"
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Cons: "Need to serve more water"
Pros: "The 777-300 is a beauty. So spacious! Traveling in the main cabin of this plane feels like you're in first class compared to other planes. Great in-flight entertainment. Clear communication from captain and crew. Overall, the best plane ride I've had in the last 5 years."
Cons: "The boarding process seemed a little unorganized but not a huge deal."
Pros: "Very smooth fast check in"
Cons: "The food"
Cons: "Food was not good at all."
Pros: "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Pros: "Great crew."
Cons: "1 hour delay turned into a 3 hour delay. We waited at the airport for more than 4 hours and could've used that time to explore Chicago instead of rushing to the airport only to board, de-plane, and then board again. No vegetarian options were given for food."
Cons: "Flight was delayed because of weather. No fault of carrier."
Pros: "The American Airlines plane was very clean and spacious. The staff were very friendly and attentive at all times. I enjoyed the food served and the selection of movies offered inflight was excellent. I would definitely travel with American again."
Cons: "I wish the vegetarian meal was a little better thought out! It tasted a bit like hospital food."
Cons: "Flight left 4 hours late"
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "When the arrival time of the connecting flight was changed, we chose another set of flights."
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Cons: "Headphones should be provided in flights"
Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Pros: "the plane took off an hour late and they didn't explain what was going on until like, 40 min after we should have taken off. also, the plane was really loud and felt like it was going to fall apart. the reason we were delayed was because they needed to fix the door latch. i dont' think that's all that needed fixing."