Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "In flight entertainment was broken"
Cons: "Flight was so delayed that we missed our connection"
Cons: "Decaf tea"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Cons: "Food tray was broken."
Pros: "Smooth flight"
Cons: "The crew was not too upbeat or inspiring. The movie selection was bland. Live TV was not working. Too much passive aggressive bitchiness from the lead flight attendant on the PA system."
Pros: "Crew was amazing, very helpful and nice!"
Cons: "The touch screen for the entertainment didn't work so I wasn't able to watch or so anything"
Pros: "Crew was as helpful as possible in explaining the 3 hour delay, but they didn't seem to get much information either."
Cons: "The weather. I have repeatedly experienced delays in connecting through Dallas/Ft. Worth. I will avoid it whenever possible in the future."
Pros: "The Cabin Crew were very kind and always cared about your comfort."
Pros: "Comfortable plane."
Cons: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Cons: "All of my flights were delayed"
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Pros: "The seat was comfy, even though the flight was delayed in takeoff by 45 min. It was nice to hear from the captain. It makes you feel more like you're having a good experience."
Cons: "Delays happen. But snacks offered during a delay known to be longer than 30 min would've made many passengers happier. It's hard to stay happy when other people around you are complaining."
Pros: "The plane was nice and clean...had just been renovated"
Cons: "I can’t believe therebwere no flights from MIA to RDU from 11:30 to 4:30 :(. (Original flight was a 3.5 hour layover and that was bad emough)...and then it was changed to this flight:("
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "Very pleasant and on time"
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Cons: "Airline change time, airport, and seat asigment of our reservation. It was only thru several calls to their reservation and talked to a supervisor was I able to straight out the big mess. This has happened before with this airline when are reservation are done months in advance. I doubt we will fly American Airlines Again."
Pros: "Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch"
Cons: "I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers"
Pros: "The crew"
Cons: "The food"
Pros: "Good leg room!"
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Courteous, friendly staff"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "Quick, efficient"
Cons: "No food."
Pros: "Flight was fast and comfortable."
Cons: "Tiny plane. No leg room. No TV’s. Staff took three full rows to themselves for sleeping."
Pros: "AA flight crew were wonderful. Very helpful and polite."
Cons: "The overhead compartments filling up. Had to check in my bag. Just glad they offered complitary checkin bags."
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Pros: "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
Pros: "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."
Pros: "The crew was terriffic"
Cons: "seats are tiny, but that's what I paid for."
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Cons: "I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston."
Cons: "This experience has taught me to stick with Delta."
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "Everything about the flight itself was excellent"
Cons: "Could mother on an online boarding pass from BA (ticked on) or AA ( flight operator)"
Cons: "No entertainment, no food"
Pros: "The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL."
Cons: "I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids."
Pros: "Friendly and willing cabin crew, on time, clear skies and no turbulence, relatively quiet, good leg room"
Cons: "Food not tasty, meat tough and dry..no one around us ate it. Dessert was o.k."
Pros: "Good service from the flight attendants."
Cons: "BA and AA don't have their computers coordinated so if you book on BA, but the flight is on AA, your booking reference number for check in, etc., does not work. You have to call customer care for AA to get their booking reference number."
Cons: "Flight was oversold, was bumped to the next flight."
Pros: "Crew was super nice"
Cons: "Flight was hour late leaving. Seats too close together. Guy next to me dipped himself in cologne before boarding."
Cons: "Flight was very late. Boarding was not good!"
Pros: "Nice staff"
Cons: "I have no complaints"
Cons: "Not on time, no entertainment system, little space"
Pros: "Constantly good AA service"
Cons: "The chairs have to be better for a 7h flight"
Cons: "More tv selection"
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Pros: "On time!"
Cons: "Leg space and seat"
Pros: "The crew was very nice & coopertive ."
Cons: "I usually fly jet blue & the seats are sooo much comfortable & spacious. I able to obtain a good price for my tickets from Fll to Newark & also purchased tickets for same destinations in April. For some reason I wasn’t TSA approved which is never the case with jet blue ."
Cons: "One and a half hour delay to get in the plane then we were told to sit on the tarmac for another hour. Pilots had no sense of urgency tying to make up any of the time. Flight attendant was extremely rude and condescending."
Cons: "Had to wait on wheel chair upon arrival"
Cons: "Flight delayed in Chicago with no one at gate ro provide any information on when flight would actually leave. Plane was scheduled to leave at 8:40pm and finally left at 12:43 am. Will never fly United through Chicago again."
Pros: "Pleasant flight w pleasant attendant."
Cons: "Tight tight seating! Yuck."
Cons: "We were supposed to leave but had to wait on the runway. And I was a little cold , and the air was stale. Other than that it was great."
Pros: "Flight was on time, staff was attentive and kind. The fight was flawless, and I'm not a good flyer. Every flight should go so well!!"
Cons: "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
Pros: "Helpful finding next flight worried can my son it UN traveled and is in a standby I pray he gets on this flight I am really worried. If he does he will arrive at 11:45 pm if not .... I have no clue he is so young and scARED TRACING ACROSS THE Whole country. For mistakes beyond his control saying prayers."
Cons: "I was tied to go tailgate 10 like my paper said they switched flights to gate 15 missed flight had to wait 7 extra hours flying Into Chicago and have a priority stand by pass from Chicago to Knoxville. I need to be on this flight so bad. If I dont make it i have no clue what i will Do. I need to keep my stress down and just prY i get on this flight which would have me i. Knox about 11:30 pm if not i have no clue what to do.the United Team we have talked to have been nice they just can't confirm my Chigaco flight to Knoxvile and i have 31 min. Once plane lands to get to other boarder term and Al."
Pros: "Crew was friendly"
Cons: "Food limited . Wifi not free , seat was uncomfortable"
Pros: "Good service"
Pros: "was upgraded"
Pros: "There is little to like about air travel on a packed 737"
Cons: "No immigration forms available"
Pros: "smooth flight"
Cons: "seat didn't recline"
Pros: "Funny flight attendant, easy boarding"
Cons: "No snack or real food on a 5.5 hour flight? Not cool! I get cutbacks but that's a long flight over mealtime. My headphone jack didn't work well so I had to hold it in place the entire time so it wouldn't be fuzzy noise."
Pros: "The flight attendant was nice."
Cons: "The boarding process was a nightmare there were 4 flights boarding at the same time from gate 57-61. People were coming in line from every direction and it took forever to walk a few feet to get my boarding pass scanned. Then about 1hr into flight it's was freezing in the front of the plane, I was in row 5 and the only solution given to several of those who inquired about it was to "take a walk to the back, it's warmer back there". We were dressed for the winter up front and people in the back were comfortable. It was ridiculous. Mind you this was a tiny plane 1 seat on the right and 2 on the left so not a lot of room to stand and move around."
Cons: "No food no entertainment"
Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging."
Cons: "The personal entertainment was not working."
Cons: "The HI Ag questionnaire: why? what value?"
Pros: "Seat had room"
Cons: "Could not lay back"
Pros: "It was a good flight, short but good."
Cons: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "Updated plane, free movies"
Cons: "Only 1 little snack for 8-10 hour flight"
Pros: "Lovely, comfortable"
Pros: "The boarding process was overall easy"
Cons: "Flight attendants need some lessons in customer service. My job is also in customer service, so when something irks me, I feel like it is legitimate. Had a cup of ice water that I was sipping during the last half of the flight and ate one of my own granola bars. Was planning to give all my trash to her as soon as I was finished with everything, I didn't feel like this was unreasonable. Attendant stopped at our row with her usual "Trash? Trash?" I did not motion that I had trash, but I guess she thought I should be finished, because she made it a point to call me out and say "Excuse me, you don't have any trash?" I replied that yes, I have a granola bar wrapper but was planning to give all of that all together but she was welcome to take it now, and I handed it to her. She then said "And what about your cup?" I stated I wasn't finished with it, and motioned that it still had ice and water left inside. She then proceeded to roll her eyes at me, and without response moved to the next row with her "Trash? Trash?" The next time she came back down the rows, she actually had the audacity to skip my side of the row - did not even look my way - and I had to get her attention and hand her my trash over the back of my chair. Again, no response, and more rolled eyes. Don't be a flight attendant if you don't want to deal with people and the possibility that people aren't going to act exactly the way you want them to act. Be respectful."
Cons: "aborted takeoff due to mechanical problem, a bit scary but crew opted for safety and we changed to another plane;thus, long delay but unavoidable."
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Cons: "Flight delayed for almost 3 hrs for "plane maintenance". Shouldn't they have done that beforehand??"
Cons: "This flight was delayed for 1.5 hours which was not nice and it was a six hour flight and only could receive pretzels without paying for food."
Cons: "Flight was delayed for 2.5 hours, so I cancel my flight with United and went with another airline that was ontime."
Cons: "My flight was delayed for 2 plus hours....."
Pros: "I'm home safe"
Cons: "The delay"
Cons: "considerate steward checked for wheelchair at ORD"
Pros: "That the plane arrived on time, which is a miracle in itself."
Cons: "No offer by the Flight Attendant to any passenger if they wanted extra snacks or if they desired to have the entire can of soft drink they requested. Only one A/C was operational, so thank God we cruising at altitude cooled the cabin down."
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "The flight was on time and a good pilot."
Cons: "Until bathrooms and crew area. One of the flight attendants was not friendly at all and my sit did not lay back."
Pros: "Though a little expensive the snack boxes had a good selection of items."
Cons: "There were no complementary movies or tv shows or even music."
Cons: "The only complaint is to have to pay for the TV. I feel it should be part of the service. On the way going to Punta Cana the flight attendant gave it to us for free and that was very nice as it made the trip seem to go by faster. Other then that everything was wonderful."
Pros: "Once we got on board the flight attendant was very nice and accommodating. The flight itself was fine."
Cons: "We had to wait 4 hours to board our flight. The plane was late, then they had to replace the whole navigation system. Then at the last minute told us to go to another gate and when we got there we were told to go back to the original gate. Getting another plane from the get go would have eliminated a lot of the hassle we all experienced."
Pros: "Trip was on time and a good experience overall."
Cons: "No Coffee"
Pros: "The flight was almost empty. Had 3 seats to lay down"
Pros: "We waited 1 hour in the plane waiting for fuel and I am still yet to receive my bag"
Airlines flying from Springfield Capital have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights