Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Montana
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Scores according to KAYAK customer reviews
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Cons: "Flight was so delayed that we missed our connection"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Pros: "Yes, crew were great"
Cons: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Cons: "The big problem was a 2+ hour delay departing from Ohare. No plane. Came later."
Pros: "Great service"
Cons: "All good, maybe keep the lights off more often"
Pros: "Service was wonderful and flight pretty much smooth for the 6;5 hour ride back to Seattle. I do enjoy taking American Airlines."
Cons: "Had a 350 pound gentleman in the seat in front of me and had he had no idea of how stressed I was when he would try to adjust his to go back further."
Pros: "Flight Attendants professionalism"
Cons: "Due to AA delaying my flight I missed my connection; I'm a AA frequent flyer and I could say that have missed my connections about 50% of the time during my trips with the company during the last year. We were stuck next to the jet bridge for about 20 minutes because there was no one to operate it; as a result, I arrived late to get on my next flight. They close the flight even though there were about six passengers having connection delays because of American, the company refused to let us in the airplane even though the flight was in the ramp for about one more hour for unknown reasons."
Pros: "The food was pretty good and they served lots of wine."
Cons: "No in-flight entertainment on a 9 hour international flight (only live news), so we had to use whatever entertainment we brought ourselves. Also, there was no place to charge our phones. I guess next time I should prepare better for something like this."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "American did the right thing and turned around our flight when a passenger became ill. Despite leaving very late, the pilot was able to make up time to Philadelphia so we were able to make our connection."
Cons: "Recovery of this unplanned event was poor at best. Had to leave for the airport at 6 am only to then wait for 6 hours before we could board. to make matters worse, American then scheduled wake up time for all of the passengers for 4:40 am. I don't take that long to get ready. They did not do a very good job communicating to us on how they were going to recover from this unplanned event."
Cons: "People were so rude"
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "The entertaining, the aircraft"
Cons: "The food"
Pros: "Nice crew, plane clean."
Cons: "Nothing was wrong."
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Pros: "Friendly crew, flight not full so able to switch seat to bulk head seat for more leg room."
Pros: "I was pleasantly surprised that I was able to text via free WiFi in the sky. Oddly, this same service is unable to be acquired, once you’re in the United States. Leave it to Mexico, a beautiful country that’s struggling with so much poverty, to offer up free internet service instead of some silly $20 per flight deal which occurs once you cross into (at least on the surface) the wealthy, not so poverty stricken, USA! AMERICA! America, the same America that the side of the plane you’re flying in, is so proudly representing. Rich, powerful, fair America needs the extra $20!"
Cons: "I loved all of it. I have nothing to complain about. Thanks for a great experience!! Except, if there’s any way that I can extend a complaint about the Cozumel airport... I was SO disappointed that they no longer carry those delicious Doritos, that can only be found in Mexico. Their stores stopped carrying them and I nearly died of sadness! Just kidding guys. I had a great experience and I love Cozumel airport. It’s one of my favorites, honestly."
Pros: "The meal was passable but the space to eat it made it very difficult."
Cons: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Pros: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Pros: "Easy and smooth flight."
Pros: "The un seat entertainment"
Pros: "Arrived safely and on time."
Cons: "No power outlets at seats."
Pros: "Half the crew was decent making up for the other half. The Asian and Hispanic woman did a great job."
Cons: "No ability to do online checkin both websites were not working. Keep the kiosks but have those helpers be able to jump behind counter to help with checkin."
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Pros: "The flight was on time."
Cons: "The seats are hard and uncomfortable"
Pros: "The crew was very nice and warm. The seats were comfortable"
Cons: "I have no complaints"
Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pros: "Left on time, arrived early, God food, pleasant flight."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "Arrived early"
Cons: "Overweight flight attendant bumped into me everytime they went down the aisle making sleep very difficult."
Pros: "Friendly crew (not specting it from AA, confortable seat and excelent entertaiment."
Cons: "Ticket was sold like BA and nwver told is operated by AA and vueling, not friendly staff at check in, They didnt wabt to check my luggage all the way to AMS because of the short conection (why you sell a ticket like ke this if is bot possible) didnt get the second boarding pass."
Pros: "Flight went well despite some bad weather"
Cons: "Seating was uncomfortable and narrow. We had seats at exit door in an effort to allow for more leg room but even that did not make for a completely comfortable ride. Even on a bus you have enough room to sit without elbowing your neighbor. Cannot say the same for planes these days."
Cons: "Super old planes, couldn't control a/c or had a tv."
Pros: "They were able to arrange for a seat for my daughter who was technically a lap child. The crew were courteous and helpful. The flight arrived early."
Pros: "The plane was really nice."
Cons: "The food was not good."
Pros: "I love that there is a direct flight with no connection to get to Key West. The flight leaves at a reasonable hour, and gets to KW in time to still enjoy the day."
Cons: "They still haven't learned to load from the back forward. I do not like to have to pay extra for certain seats."
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Cons: "The obese person was NOT supposed to sit next to me (in my row) he had the seat in front of me. He saw that there were 2 men in his row, he switched to sit in the middle seat 1 row behind. However, i paid extra to move up and i ended up being squashed, sitting very uncomfortably. The man took up half my seat. The flight attendants knew of the messed up seating but did not correct it. Overall disappointed, they should make sure everyone sat in the right place."
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Pros: "Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather."
Cons: "The seat was the usual uncomfortable coach seat."
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Pros: "Not too much. Very poor compared with Asian airlines"
Cons: "Seat comfort in economy plus, food was terrible and cabin attendants provided poor service"
Pros: "I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company"
Pros: "Choice of films good."
Cons: "Food very poor quality. Very limited leg room. Uncomfortable seats. Chaotic check-in/bag-drop I process."
Cons: "too long time before I was transportet with a wheelchair out to the flight. no food even not a biscuit."
Cons: "Cabin temp was extremely warm. I sweated thru my T-shirt like I was at the gym."
Pros: "Nice size plane for this run"
Cons: "Loud high pitched tone in cabin while taxiing"
Pros: "Window seat"
Cons: "4 hour delay and checked bags on different flight"
Cons: "Got a first class ticket which was swaggy!!!"
Pros: "No delays for flight, despite weather."
Cons: "Lack of legroom or recline in seats. I know it’s economy, but come on. We’re not sardines."
Pros: "It was incredible to get my flight moved up so my layover was much shorter."
Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"
Pros: "Not many people on board. Had the 2 seat row to myself."
Cons: "Bathroom was disgusting"
Cons: "United's flight was delayed five hours going to Nashville and on the return flight was delayed over an hour. I have yet to be on a flight with United that was on time. I've learned my lesson and will NOT fly United again."
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Pros: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Cons: "United Airlines needs to upgrade its planes."
Cons: "We were supposed to leave but had to wait on the runway. And I was a little cold , and the air was stale. Other than that it was great."
Pros: "Boarding was fast when delayed plane arrived."
Cons: "My seat was dirty with used napkins and crumbs."
Cons: "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
Pros: "There was nothing to like...received several emails about airtraffic control problems and rescheduled flights."
Cons: "No accommodation! Nothing! It was a connecting flight and no consideration was given to that effect...just rescheduled for Friday. Some people received taxi and hotel vouchers while I received a, " all the flights are full there's nothing we can do.""
Cons: "No entertainment at all."
Cons: "2-1/2 hour delay due to poor maintenance"
Pros: "The flight was very nice the Captain did an awesome job flying and the flight was awesome seeing the fireworks from the sky."
Cons: "I had to run to customs to pass by then I had to run to luggage check in run to the shuttle to catch to terminal hurry through security and then my luggage is still not found or waiting to land in Dallas from Chicago."
Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
Cons: "No food no entertainment"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Cons: "The personal entertainment was not working."
Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
Cons: "I wish the entertainment was complimentary."
Cons: "The planes seem to need a little bit of refurbishing"
Pros: "Unavoidable weather delays, but overall welcoming crew and nice easy flight."
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "Everything went perfectly. Thank you."
Pros: "The TV and very good selection of new movies"
Cons: "The snacks were too little!!"
Pros: "Length of flight."
Cons: "We were kept in the airport for hours on end without being informed our flight was cancelled. Something was wrong with the plane and then by the time it was fixed the crew had times out. We were given no information, the delays just kept increasing and increasing. We had to fly out the following morning which made things very inconvenient for getting rides from the airport and getting to work on time."
Pros: "Good price. Good service."
Pros: "Comfortable flight"
Pros: "I'm home safe"
Cons: "The delay"
Pros: "Boarding was on time and flight departed in time"
Cons: "Seats uncomfortable, no snack variety, no entertainment"
Cons: "No food, was very warm, no movies unless you use your credit card."
Cons: "considerate steward checked for wheelchair at ORD"
Pros: "My flight were on time and early. The flight was great, i had no issues"
Cons: "The Line to go through TSA was sooo long. Was not nice to disability passagers. Was very upset"
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "First leg of the flight I flew first class and it was first class service. Attendant service was perfect. Flew economy on second leg. Service was great also."
Cons: "Second leg of flight flew economy. Room is too small for my 6'2" frame."
Cons: "The personnel in Tampico was very rude to me twice. Sadly i didnt get his name but i didnt like how we treated me. You should find staff that enjoys their job and are morning persons"
Pros: "United offers so many free movies and shows it makes the flight fly by."
Pros: "Everything was great"
Cons: "This is not just in United but other air lines as well, when we are enjoying a movie or trying to sleep The volume on the intercome is very loud n there's way too many words that we don't need to hear so it will make a shorter making less talk time on the intercome."
Pros: "On time flights and smooth security lines and boarding both ways"
Cons: "The emergency landing. The horrible customer service."
Airlines flying from Springfield to Montana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Montana
Masks required on board, masks provided on flights from Springfield to Montana
Social distancing seating
Middle seats unavailable to book on flights from Springfield to Montana
Testing for antibodies, testing for symptoms for flights from Springfield to Montana
Waiving of change fees. Search flexible flights from Springfield to Montana