Pros: "Entertainment available."
Cons: "overall good."
Pros: "Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route"
Cons: "In flight entertainment should be upgraded to on demand"
Cons: "Very crowded plane."
Pros: "Crew was efficient and helpful. Captain kept us posted along the way. They also keep air flowing when we were delayed to take off so everyone is comfortable inside the crowded cabin."
Cons: "Crew should try to wake me up for meals. Luckily my fellow passengers did. Otherwise I would have missed all my meals."
Pros: "Emergency exit"
Cons: "Extra blankets as emergency exit is terribly cold Boarding"
Pros: "I have long legs. My seat a window exit seat had enough legroom so that I did not feel cramped"
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Cons: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."
Pros: "Crew was great. Let me sleep and was pleasant and professional."
Pros: "Fast boarding and helpful crew."
Cons: "Food was cold and soggy."
Pros: "The food was very good. The crew was very pleasant and accommodating. A bit late leaving but time was made up in flight. All in all a pleasant trip."
Cons: "Some of the entertainment screens were inoperative. The occupied light for the forward restroom (in business class) was not working so you never knew if it was free or not."
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable"
Pros: "On time departure and arrival and a friendly crew helped keep this flight smooth despite some turbulence. The fact that there have been electrical outlets on this route for so long is a testimony to the Continental heritage."
Cons: "The seats in economy are just so tight that sleep on this short overnight flight was almost impossible. The lack of more recline (as in the recarro sears used on the LH/LX products) and short pitch make it hard to either work or sleep. The small plane size makes this sardine feeling worse and slows service to the rear of be craft."
Pros: "Crew was very nice and helpful"
Cons: "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"
Pros: "Pretty smooth despite high winds and on time."
Pros: "Getting off the plane"
Cons: "Crew disappeared for most of the flight as if it were a red eye and only served everyone one package of pretzels and came by with the drink cart once...this was on a seven hour flight. they did come by two other times wth a Tray of water but overall were not very friendly whatsoever."
Pros: "5hr flight felt like 2! Fast boarding, fast exit. Luggage arrived very quickly!"
Cons: "No tv...I guess because it was an overnight flight. Seats don't have much leg room and my knees really hurt. I'm only 5'6."
Pros: "We got to Lisbon"
Cons: "The entertainment system in 36E didn't work. The sound in 36D what a lot of noise (it made it unusable)."
Pros: "The employees work good."
Cons: "No food for almost 6 hour fly, no tv."
Cons: "More room space between seats"
Cons: "Paying extra for leg room! Cabin freezing- rarely warmed with comp blanket"
Cons: "No USB connection to change phone, it was old aircraft with wall socket underneath of the seat which didn't work."
Pros: "The only positive to this flight was that after sitting on hold with United's customer service, it took less than 10 minutes for them to grant me a refund."
Cons: "I ended up backing out of this flight and booking out of a different airport and with a different airline bc apparently this flight with United has been seriously delayed (4+ hours) multiple times before. We were told that the flight was cancelled for the 2 days prior."
Pros: "The check in with united was rather disappointing. The staff working with united were not clear with instructions and rather rude. Checking in can be a rather stressful process when there are long lines and tons of people.... this person was just short, unclear and rude."
Cons: "Please see above"
Pros: "goos seat"
Cons: "There was no food what so ever while business got full dinner and the entertainment was very poor"
Cons: "No food no entertainment"
Cons: "The personal entertainment was not working."
Cons: "4 hours late, bad food, stressed staff."
Pros: "Stewardess did allow me to check my coat bag"
Cons: "Sat in front of exit row. People in front of me can recline into my personal space I cannot recline pack. Typical united flight arrived slightly late. Then took over an hour to clean and prep plane for our flight. Almost every flight from United is late now. I booked this one 2 hours earlier hoping I could arrive before 10:30. You failed me even when playing it safe."
Pros: "Kevin at Boarding (ATL-T13) was great! Other passengers were also! Had own entertainment did not use however like the app availability"
Cons: "Quiet flight at 6am except for one loud flight attendant (UN-6098) and no beverages :( Take off was slightly delayed causing connecting flight a mere minutes from making, running to gate like a movie."
Pros: "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
Cons: "Didn't like waiting the extra time to manually pul the airplane away from the gate at departure"
Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "The crew was very courteous and kept us up to date."
Cons: "I did not like that both planes they put us on were broken. We were very delayed"
Pros: "The flight itself was okay"
Cons: "We were delayed 5 hours. When we got to Orlando the gate would not work and after another delay we were pushed back from that gate to another gate, almost another hour. No shuttle service in the airport at 1:30am. We had to wait for someone to operate it."
Cons: "Crew members were not helpful."
Cons: "Flight left 13 hours behind schedule. No hotel room provided."
Pros: "I did not like anything .We had four hours of delay. They did not even have the curtesy of giving us something to eat."
Cons: "At Chicago they charged me # 25(dollars) for my bag that weighed Twenty Five pounds. Why? When I left D.C. I had the same bag with me in the plane. When I asked the people at the United Counter no body could give an answer."
Cons: "Cancelled and rebooked on a different airline with a long layover."
Pros: "I'm home safe"
Cons: "The delay"
Cons: "Not enough leg room for tall passengers"
Cons: "considerate steward checked for wheelchair at ORD"
Pros: "Nice plane with leg room"
Cons: "The guy at the boarding counter in Billings was really rude! Maybe he just had a bad day but a zero in customer service, in my opinion."
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "Overall it was a great experience. Will travel on United again in the near future"