Pros: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Cons: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Pros: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pros: "One crew member in the OTP-VIE flight that was great in service ."
Cons: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pros: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Pros: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Cons: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Cons: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Cons: "Boarding crew was nasty will never fly with you guys again"
Pros: "It was all fine, a bit cramped, but otherwise fine"
Cons: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Pros: "Crew was great. Flight was clean."
Cons: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Cons: "Meal choices - only serving beef in economy was not great."
Pros: "- Great timing for the flight, had a connection and it was stress-free to get through - Nintendo-type controller to play like, two games they had to choose from (clearly an old plane) - Meals were decent"
Cons: "- The plane was older - it had the ash-trays in the armrests full of dust and god knows what else, gross. - No wifi, I was planning to get some work done because it was an international flight so that was a bust - Limited entertainment selection. Some of the newer ones have more movie/TV selections"
Cons: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Pros: "service was great flight was on time luggage came on time"
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Pros: "The water bottles, pillow, and earbuds were on the seats."
Cons: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Cons: "Only one free soda. Beer and wine for a fee."
Cons: "And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :("
Cons: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Pros: "Boarding was good and food too."
Cons: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Pros: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Pros: "Economical premium class with some nice benefits (airport lounge access, larger seats, etc."
Cons: "Disorganized check in and boarding process. Two gate changes occurred which meant lots of people trudging around the airport."
Pros: "The aircraft was brand new and clean."
Cons: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Pros: "When it was over"
Cons: "Ridiculous lack of service, supwr low cost low quality airline. Never again."
Pros: "I am a over weigth and is ok for slim people"
Cons: "Few space for wide"
Cons: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
Pros: "The only male flight attendant was very helpful and polite."
Cons: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Pros: "The middle seat was empty- much more comfortable flight!!!"
Cons: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Pros: "Quick boarding and arrived early."
Cons: "The seat was very very small for an average size human and the seat belt was on max.. No social distancing between seats"
Cons: "Una linea area dedicada a transoprtar mercancia humana. No se porque no le cobran por respirar en el avion. No es para las peronas que esperan atencion."
Cons: "The seats could have been more comfortable. Lots of people were separated from their party because they refused to pay to book their seats. One man had two small children and his wife was seated in the rear section. Some common sense when organising seat allocation please!!"
Pros: "It was Ryanair, didn't expect much and they delivered on that expectation."
Cons: "The delay was longer than the flight itself"
Pros: "Best flight for what I needed, the time was perfect, cost was good. It was on time and everything went smooth."
Cons: "Well, small plane, cheap flight. Seats small and crowded. There was not even a place to put my water bottle. But for a short flight at the right time, it's fine. Crew made all kinds of announcements and sales pitches, bit annoying when you are trying to sleep."
Pros: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
Cons: "First they called us to gate 102, then just before boarding they announced we had to go to gate 110. The plane had a ‘technical’ problem and we had to change planes with a large delay."
Cons: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Cons: "Worst airlines... a lot of hidden fees, they dont care about a passenger, thry care only about their bussines... I will never ever take these airlines!!!"
Pros: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."