Pros: The crew on the plane did their best (and a good job). Although somehow you still can't listen to music when landing in Nyc from Stockholm?
Cons: This was the worst trip of my life. Norwegian sent me a message that the flight was going to take off a half hour early. Never seen that before. So I have to rearrange my schedule to get to the airport early. Then there are technical difficulties with the plane so every half hour they would update us on the fact that there was no update. Four hours later (apparently
That is the cutoff) Norwegian finally says ok, go to the ticket desk you will get a hotel voucher. We have been rebooked for a 5:30 am flight so I have to be at the airport at 4 am. It is now 10 pm.
So I then wait in line for roughly an hour while there is no order at the ticket counter because some people are taking a number and some people are not. I was in the middle of the line and somehow was one of the last people to leave. I wasn't allowed to get my luggage, so I couldn't get my medicine UNLESS I wanted to wait an hour for the luggage. ridiculous. I am told to go buy a toothbrush and toothpaste and deodorant and Norwegian will reimburse me. Hasn't happened.
I then wait in line for the bus for twenty minutes, only to get off at the Hotel and wait in another line for thirty minutes. By the time I was able to get to my hotel room it was 11:30 pm, and I hadn't even unwinded. I then slept three hours only to go back to the airport at 4 am. Awesome.
When we get to gate and finally board we discover that the new Norwegian plane we were to fly had no entertainment on board. And then they sit me right next to the toilet!!! I couldn't help but laugh at how poorly I had been treated.
Honestly, I have never felt so jerked around and so poorly treated. From start to finish Norwegian screwed me and every other passenger on that plane. I will never fly these guys again unless they seriously compensate me for this trip from hell. Worst flight experience I have ever had. Hands down.