Pros: Newer planes, alittle more leg room and great crews
Cons: Food was hit and miss
Oct 18, 2016
Norwegian is a hidden gem
Pros: Couldn't complain at all
Oct 17, 2016
First time with Norwegian Air
Pros: Nice new plane
Cons: Couldn't check in online in advance of arriving to airport.
Couldn't reserve seat online.
Oct 17, 2016
Cons: The seat cushion was completely loose. Not a huge problem but it was the same problem last week! And the staff knew!
Same seat in the same airplane! What about the rest?
Oct 15, 2016
Timely departure. Good service. Seats not great.
Pros: 1. Good online "chat" feature to get information, confirm itinerary. Always a bit of a wait, but very friendly and helpful. And chat conversation was confirmed in emailed transcript.
2. Generous luggage allowance: two 22kg. checked bags; one 10kg. carry-on.
3. Easy check-in at airports (LAX and Paris-CDG).
4. Departures left on time; landings were on-time or early.
5. Service on airplane was good.
6. Meals & snacks were tasty and warm.
7. New longhaul plane had more bathrooms than most airplanes, so there was never a waiting line despite the plane being entirely filled with passengers.
8. New planes also had plenty of overhead storage bin space - enough for all passengers on the completely full flight.
9. Good selection of free movies, TV shows on seatback touchscreens during flights.
Cons: 1. Seats are immobile. (Supposedly the seats will recline by approx. 5°.) My suggestion: get an aisle seat, if you can.
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