The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!
When we arrived at the airport with our checked luggage, we were told that we didn't "previously arrange to have checked bags". The jetstar woman told us that we did not buy a checked bag allowance before arriving at the airport, therefore we had to pay $250 AUD to take 2 bags...this is less than our flight!!!! Absolutely awful airline. We complained and said this was not clear when we bought our tickets on kayak, we were told "too bad" by jetstar, they would not make any exceptions. We did not budget for this type of charge, absolutely ludacris. I won't even go into the fact that the service was terrible on the plane. NEVER USE JETSTAR!!!!
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