I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
Cons: "As usual best of the best"
Pros: "Emirates Airlines will remain the best of the best"
Cons: "Emirates Airlines will remain the best of the best"
Pros: "very good service"
Pros: "Flight duration, lay over and timings were convenient for us."
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Pros: "Yes, crews and comfort were amazing."
Pros: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
Cons: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
Pros: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
Pros: "The crew were nice and boarding was smooth"
Cons: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Cons: "Excellent as usual"
Pros: "Best of the nest"
Pros: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Cons: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Pros: "All the teem all the services"
Cons: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Cons: "Older plane less entertainment options"
Pros: "The legroom"
Cons: "The food was fine but was too late so my son felt as sleep before that."
Pros: "Good service"
Cons: "Old plane"
Cons: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Pros: "Crew was excellent but seemed stretched ."
Cons: "Overall ICE was great but didn't seem to have many new films"
Cons: "I like everything"
Pros: "I got upgraded to business class"
Pros: "Internet check in, saves time and paper!"
Pros: "Friendly crew.. good flight"
Cons: "Screen was not working properly"
Pros: "service cleanliness of washrooms Food seating availability"
Pros: "No wonder Emirates is one of the best airlines in the world!"
Pros: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Cons: "The planes were older and for both flight my seats had problems reclining."
Pros: "The Airbus was quiet and comfortable."
Cons: "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
Cons: "Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent"
Pros: "Crew is friendly and good service"
Cons: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Pros: "Friendly staff, great selection of entertainment!"
Cons: "There was nothing to not like"
Pros: "Highly recommend Emirates"
Cons: "Entertainment program could be more structured; remote control did not work as it should;"
Cons: "not informed flight delay in advance"
Pros: "So nice to still fly on a comfortable seat and with great and friendly service."
Pros: "I liked watching movies and drinking wine and the food was decent."
Cons: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."
Pros: "In my way to Dubai, I asked the gentleman not to put me in the middle, when I get in found myself in a middle row middle seat. Food choices chicken, steak, and stuffed zucchini all are nasty. Also, I was told that business class luggage comes out first that wasn't true on both leg of the trip. Also, I wasn't told that I have a lounge to hang out until the boarding time. In my way back it was same exact food menu service is mediocre at best very demanding flight attendants. Also the luggage came out towards the end . I told my friend I travelled with that this would be my last time to use Emirates airline"
Cons: "The flight being on time"
Cons: "The lack of attention by the crew was unexpected,"
Pros: "The food on Emirates is excellent, the cabin is classy and comfortable, and the plane is equipped with modern amenities such as WIFI and charging portals. The cabin crew were polished and professional and friendly."
Cons: "There were maybe too many announcements made throughout the flight."
Cons: "The in-flight crew was rude and aggressive. Also there was no communication or announcement regarding the delayed flight. Food was substandard. We've had much better experience with emirates in the past. Next time perhaps we will opt for another airline ."
Pros: "The crew was super attentive."
Cons: "The food choices were not good. The tray included more carbs than any thing else...a roll, crackers and breadsticks. A lighter choice of a sandwich or a cheese tray would have been nice. Rather than small cups of water on a 14 hour flight, it would have been nice to have bottles of water."
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Right now everything good
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
They did not let my uncle fly
Cons: "Qatar airways changed the flight time which made the layover 8 hours instead of 3 hours. For the inconvenient it was caused Qatar airways made no effort to compensate."
Cons: "No toilet available at gate due to enhanced security measures when flying to the USA."
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pros: "Crew was great. TV Entertainment system was excellent."
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Cons: "Food was terrible. It’s worse among the airlines."
Pros: "Departed on time. Courteous staff."
Cons: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Cons: "Entertainment for a 4 hr flight was terrible"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Cons: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Cons: "I missed my flight from Nairobi to kisumu"
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Pros: "For the most part the crew were very helpful."
Cons: "Food quality and quantity."
Pros: "Movies collections, friendly staffs"
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pros: "Short flight, seat pitch OK and food adequate. Good crew."
Cons: "Bus boarding always chaotic"
Pros: "Crew was good, they were trying hard to keep customers happy."
Cons: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Pros: "Selection of alcohol."
Cons: "The selection of food."
Cons: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Pros: "I had aisle chair on a Moscow to Doha leg"
Cons: "I asked for aisle seat on all flights. They gave me window seats except Moscow to Doha leg"
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Pros: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Cons: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Excellent Service"
Cons: "Crew members were not concerned. Service was not proper and on time."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Pros: "The boarding process was simple, food was ok."
Cons: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Cons: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
everything was perfect except they did not have enought people working the checkin line, took too much time,
Flight delayed 2.5 hours. Connecting flight in ATL left early or we would have made our connection barely. Delta ran out of hotel rooms so we had to buy our own with a promise of being reimbursed in the future (jumping through a series of hoops no doubt). No food vouchers. Luggage is in limbo. Hoping to be rebooked on another flight in the morning but many of those are already being canceled. Connecting flights should have been notified if the late departure and should absolutely not left early.
Boarding too slow. Crew could be more helpful. Flight was good, on time.
Always friendly and nice. Airplanes in great shape
I completely missedy flight to South America because of a maintenance issue.
As always, Delta never fails to deliver! Let’s keep climbing!
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Crew was super friendly and cool!"
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Pros: "Food was great. Especially the ice cream."
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Cons: "Our brand new stroller was damaged on our flight."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "Excellent support from all the Delta associaties"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "An updated 717. A bit better"
Pros: "On time"
Cons: "No food, comfort, space, entertainment"
Pros: "Nice ride, entertainment available and arriving a little early was a plus."
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Timeliness, easy trip"
Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."
Pros: "Fairbanks airport small and cozy, very easy to hear boarding announcements. There were two seats in our row and behind us that had been assigned to more than one person. The flight attendants were very quick and resourceful in solving the issue to everyone’s satisfaction."
Cons: "I srill dislike the idea of purchasing food and paying baggage fees separately from the tickets. Creates inconvenience as well as at least three separate transactions, increasing your exposure to possible credit card data theft."
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "Cannot. Figure out how to use the wifi."
Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Very friendly and professional gate agent and flight attendant"
Pros: "WiFi and free tv shows"
Cons: "My seat wouldn’t recline"
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "Courtesy, on time and good communication."
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "Super smooth takeoff and landing. Great plane, more legroom than other airlines."
Cons: "No air conditioner it's too hot inside"
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Pros: "No problems curling up against the bulkhead and going to sleep. Crew was very considerate about not broadcasting messages to awaken travelers during this overnight flight."
Cons: "Was a bit warm but in a full plane what can you expect?"
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
flight delay and close connection was stressful-luggage did not arrive with me-hopefully will be delivered today
Gate agents were horrible, the entire onboarding process was chaotic and it lacked coordinatio. They showed attitude towards anyone who had questions or frustrations. This has happened in the past with Lufthansa. We won’t be flying this airline again.
This airline is so disorganized. Flight was delayed. Customer service nonexistence, and online check in dysfunctional.
Food options were poor. Pasta they seems to serve on all international flights in economy was tasteless.
There were no choices for the food. Only a vegetarian meal. The flight crew were very friendly and helpful but the food choices need to be improved.
Pros: "The particular flight attendant serving our area seemed rude."
Cons: "Everything went well"
Cons: "Very little legroom."
Pros: "Crew was amazing people"
Pros: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Cons: "She could have informed me they where no longer available."
Pros: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"
Pros: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Cons: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Pros: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Pros: "Very fast and cheap flight."
Cons: "Seats were extremely uncomfortable. Boarding was very chaotic."
Cons: "Boarding by rows would avoid people rushing to line up ahead of time."
Cons: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"
Cons: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"
Pros: "The crew was polite and did their best"
Cons: "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines."
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was courteous and effective once aboard the airplane."
Cons: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."
Cons: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Cons: "The gate was changed a few times.. very hard if you have connecting flights"
Pros: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Pros: "The flight was very good"
Pros: "Service, food, on time, everything that counts was in place."
Pros: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Cons: "Lufthansa is a big name must do something for that"
Pros: "Food from SFO was ok"
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Pros: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Cons: "Nothing to dislike"
Pros: "Crew was very friendly"
Cons: "The food was not that great"
Cons: "food seats were not equipped with personal TV screens"
Pros: "The crew was great, the food wasn't bad and the seat was comfortable and I am very tall"
Pros: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Cons: "Selecting the seats 23 hrs before departure."
Cons: "The flight was late."
Cons: "The food was pretty dull."
Pros: "Crew was friendly both in flight and check in area."
Cons: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Pros: "Overall, was good!"
Pros: "It was my daughter's 16th birthday and one of the spunky crew members helped us to create a little celebration. That was very memorable! Otherwise the flight was late (which was OK, the captain kindly kept us informed), but the plane was clean and quiet. The bathrooms on the lower level provided a space to stretch, but as always, they get pretty dirty on a long-haul flight. Price was quite good. I always feel the flights originating from Europe are nicer than those originating in the US."
Cons: "The food was stuck in the past, roll, white cheese, white cake with sugary fruit, somewhat wilted small salad and a pretty greasy chicken dish with polenta and by that point, stewed veggies. I am not accustomed to eating like that and was disappointed (though hungry!). Not a whole lot of room in my seat, I'm 5'6" and slim, but at least the seats recline and glide forward a bit and the head rest bends to catch your head IF you can nod off. I appreciate the civility that still exists under stressful circumstances."
Pros: "Food wine and professional courteous staff. So much nicer than American airlines"
Cons: "Not so friendly crew"
Pros: "non stop to Frankfurt very timely scheduleing was able to find reasonably priced flight to meet my travel needs."
Cons: "I felt the food was worse not good or tasteless. choices were as bad as previous flight in the fall. I have to bring snacks to make it bearable."
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Cons: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Pros: "This is how to run an airline. Ausgezeichnet!"
Pros: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Cons: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
I made it to gate right before they closed the gates and still got put on the next available flight BUT let two other people go in who were behind me on the line. So disappointed.
Everything was on time and no problems
We get late flying from JFJ and we missed the conection in London.
Pros: "Nothing, was scheduled to depart at 10AM, is 3 PM and no info whatsoever."
Cons: "Taking ownership of the issue by the staff at the counter."
Pros: "Comfort and organized"
Cons: "Entertainment, there was no tv"
Cons: "My bags were missing"
Pros: "They waited for us to make the connection to Portland. Generally helpful with trying to get people to their connecting flights"
Cons: "Humm...Lady at gate in Yuma was hard to understand over the load speaker"
Cons: "They already know they will have a delay but they don’t act before happen"
Pros: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Cons: "Not much at all. Everyone took very good care of me."
Pros: "Crew was thoughtful."
Cons: "Flight departure delayed due to something about waiting for a travel log."
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Pros: "Good food. Friendly crew. On time, etc."
Cons: "Recycling/reduce waste. Gluten-free choices."
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Cons: "The personal device entertainment wasn't working, which made for a long, dull flight."
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Cons: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Cons: "To hot in the back of the plane"
Pros: "Wonderful and on-time!"
Cons: "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Cons: "No internet on plane"
Cons: "Lost our luggage on a direct flight"
Cons: "Flights had to be changed due to a delay on first flight that would make it impossible to take the connecting flight. My route and airlines were completely changed, which caused a big delay in original arrival time. In addition to that, my luggage did not make it and I'm still waiting to find out where my suitcases are. Very disappointed."
Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
Pros: "Flight was on time, crew were great."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Cons: "Three hours late. Had to take the train All flights cancelled for the first leg of this trip as well. Hopelesss"
Pros: "Crew was nice."
Cons: "Turbulent flight, little leg room, old plane, delayed, no entertainment."
Pros: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Cons: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Terrible airline. Will not fly them again."
Pros: "Smooth - trouble free - calm process"
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Cons: "No food, no good entertainment"
Cons: "Iwould like my money back notting i bever made it home"
Cons: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Cons: "The flight left late but the delay was made up for in the air."