The boarding system was all bogus - employees at the boarding gate were not sound like proffesional or may be possibly rational
Flight ride was good, crew members were great however they need to hire some better food caterer.
The only thing that the airport can improve which will help Lufthansa from delay flights is to warn the passengers that are flying to the USA to be earlier to the gate due to the documents check that in our case delayed the flight
My flight from Krakow was delayed over 2hrs. Since i had connecting flight i was worrying that I will not be able to catch flight from Frankfurt to New York. NO information NO help, no one was able to help and let us know if passengers will be able to catch the next flight. Had to run through entire airport and (2) passports control hoping that maybe still be able to board the plane. When i got to the gate i was informed that plane was waiting for passengers that came from delayed planes. Flight departure an hr late. So i run throu airport almost having a heart attach just to fin out that they knew and they were waiting for us. I was just 5 minutes later after "official" boarding ended and they were still letting passengers in, and flight departure an hr. later.
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
Rushed due to connecting Lufthansa flight delay Seating very tight and uncomfortable with poor leg room Long lines for rest room
The plane was clean and the staff professional and courteous, as usual. The seat back was very hard and uncomfortable.
I understand that German food tends to bland & tasteless, but please try to incorporate some flavor in your food. Also, always have chicken as one of the options.
Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.
Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.
