Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Cons: "Again all was perfect"
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "The snacks and water were great. Smooth flight."
Pros: "Funny. Kind. attentive."
Pros: "Entertainment selection was nice."
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "Great entertainment features and free drinks."
Cons: "Ran out of certain types of food"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Cons: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Pros: "All aspects"
Cons: "No in flight entertainment behind the seat"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Cons: "No usb or electric socket to charge mobile phones Landing was very rough"
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "727 modern plane free movie free Wi-Fi"
Cons: "The airport crew at the check-in desk was rude"
Cons: "It was late arriving to greensboro"
Pros: "shorter flight"
Cons: "Entertainment system is not working."
Cons: "Not being delayed and staying 3 days in Panama"
Pros: "Cabin was clean, captain was communicative, disembarking and boarding were efficient"
Cons: "The flight attendants were not friendly to us, though they were competent at their jobs. More varied entertainment choices would have been nice, too."
Cons: "There was not much entertainment. And just like the food, no choices of programs."
Pros: "they were super friendly and helpful"
Cons: "my luggage could have arrived with me"
Pros: "Crew was nice , Food wasn’t bad"
Cons: "The check in process in Costa Rica was very bad. I wasn’t allowed to check in online, so then I get to the airport and there are seven windows open, six windows for people that are already checked in, and just one window for people that weren’t able to check in. very long wait for no reason"
Pros: "Crew was nice, seat was comfortable, food was good"
Cons: "Going through security again at the gate was tedious and I couldn't bring my water on the plane"
Pros: "Yes the crew was very nice and the seat was ok..."
Cons: "Good and drink could be better but it was not bad at all.."
Pros: "The flight was comfortable and routine - no problems"
Cons: "Really didn’t have any concerns."
Cons: "No earphones for hearing the movies"
Pros: "Like the service of food"
Pros: "I am a premier member of other airline and they treated me bad (gate counter). On the way to Ecuador, they have placed me in a group 2 however on the way back home is different. I asked for the change the group number since I am a premier member of the Star Alliance. People at the gate counter weren't kind at all, especially in Panama City International Airport."
Pros: "Plenty of seating in waiting area. Good seat good flight"
Pros: "Friendly staff always had a smile on. Good food and amazing service."
Pros: "Service on the plane very noce"
Cons: "Planes need uodating"
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Pros: "I've never had a flight that was late with Copa."
Pros: "I understand that international flights to the USA have extra security, but this was a joke. Anyone with a little motivation could defeat this “security.” I had an Emergency Exit seat. Nobody told me they didn’t recline. I’d rather have a normal row and be able to recline."
Pros: "Plane boarded well."
Cons: "Cabin lights were on all night, seats were more uncomfortable than usual."
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Cons: "The food choices are limited foe vegans."
Cons: "Flight was a couple hours delayed"
Pros: "Good service and attention"
Pros: "Servicio del copa club es excelente"
Cons: "Poco espacio en maletero."
Pros: "Slept most of the way"
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Pros: "I like all, everything was super, I'm so glad Thanks God no problems"
Cons: "All was nice"
Cons: "Boarding gate/room was extremely small for the number of passengers taking flight 302 from PTY to LAX. The room is encased by glass walls, once you enter this room you are not able to leave and return to the room due to security. The only choice left was to stay in an air conditioning deprived room (88 degree aoutside) without chairs or a spot on the floor to sit, all the chairs and the floor were taken. It was very hard to patiently wait for the boarding call while standing up and drenching."
Pros: "Smooth Flight great drinks and food"
Pros: "The flight was comfortable and food was good."
Cons: "Someone stole my hat from the airline counter and no one could help track down who. I kept getting the run around. Flights were delayed and there was a lot of chaos albeit it might not have been the fault of the airline."
Pros: "Nothing in special"
Cons: "Even though I checked in online, had to go through a very bureaucratic process to check in the bags, reallybad process, lack of design thinking!"
Cons: "There should be more entertainment"
Pros: "Friendly helpful staff"
Cons: "One of my bags (which had gone missing for 24 hrs on a previous COPA flight from Chicago to Panama) had items missing when it finally arrived in Belize. This WAS NOT theft but rather some rough handling causing items to fall out. This I understand will be down to the baggage crews and not the airline itself."
Pros: "The flight was extremely affordable. Round trip to Ecuador was less than $400 which allowed my friends and I to travel for the 11 days for under $1000."
Cons: "The food is not great, but for a flight from Boston to Ecuador hat costs less than a flight from Boston to Seattle it is worth it."
Pros: "Entertainment options were good and system worked well Flight left and arrived on time"
Cons: "Food could have been better--pasta entrée dry and tasteless, chicken sandwich awful. (Empanada on other flight much better) Seems to take a long time, 10-15 minutes, to get door open once arrive at the gate."
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "Very nice crew The variety of beverages served easy boarding process"
Cons: "The vegetarian option for the meal is not the best No in flight entertainment offered If you do not pre check in the lines are extremely long"
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Pros: "I made it to Belize City on time to catch my connecting flight to Corozal"
Cons: "Didn't like Tocumen. Have eyesight issues and there was no wheelchair. Had to stand for an hour. They motioned to a place where I was to go to get ticketed, but A BLINDPERSON TRYING TO FIND A LOCATION? READ A SIGN? IN SPANISH? Once a wheelchair was found,things got a little better. All went much better when flights left directly from David. David is manageable. Tocumen IS NOT. The flight crew to Belize City was ok. Trip to Panama. I messed my connecting flight because, once again, THE WHEELCHAIR was missing. A stewardess led me to the location, but by the time we got there, the flight had left."
Cons: "And then the next available flight was 1600$ with no insurance coverage. I had to be late to travel with an acceptable flight price. I expect some sort of compensation for this lack of awareness. No one called my name or the flight number before the flight had left whixh is weird to me."
Pros: "Nothing. I was at the airport for 5 hours, they overbooked the flight by 20 pleople. I had to get a cap voucher and call COPA for 4 hours the next day to try and get another flight. They eventually put me on an American flight."
Cons: "Everything. Poor customer service, unprofessional, and I did not get on the flight, and it took hours to rebook with them. I will never fly this airline again."
Pros: "Nothing at all."
Cons: "I arrived at the gate 1.5 hours in advance to get my seat assigned. They had already determined that I was not going to board the plane because of overweight. Obviously, instead of taking less cargo they decided to leave 15 passengers behind. My flight was supposed to leave at 9am and it wasn't until 12pm that I got my new flight. This one was out of Panama at 18h so I ended up arriving at my final destination, PDX ,about 14 hours late. Besides waiting on the new schedule I had to argue with them for another couple of hours to get a hotel room. I made it to PDX one day later but my luggage did not make it. Of course, I couldn't make it to my office that day. To make things worse it took two hours on the phone to get to a person on Copa's the customer service only to tell me that they couldn't do anything on the phone I had to go to their office. The only inconvenience is that their closest office is in San Francisco."
Pros: "The boarding was good ,the aircraft welcome was a little okay. All my flight information was on time and excellent through the web site."
Cons: "They didn't have any meal for vegetarian person."
Cons: "Transfer time un Panamá was Too short"
Pros: "Every thing was excellent, no complaints"
Flight attendants were super profesional and friendly. Very welcoming environment.
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
There was no food to review unless you consider pretzels as a food. No movies because there were no movie screens. Stewards were nice and attentive.
Pros: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Cons: "Waiting for luggage"
Pros: "All good."
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "Comfortable seating"
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "very organized boarding process"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Cons: "No seat power, poor connection for movies and they kept freezing"
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Cons: "The WiFi to work."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Pros: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Cons: "would be nice to have individual entertainment screen - instead it was above every few seats"
Pros: "Great flight experience!"
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Pros: "It was a great flight"
Pros: "Short flight"
Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "Very friendly gate agents & Flight staff"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Friendly crew. efficient."
Pros: "Everything lined up perfectly"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Pros: "Staff was excellent"
Cons: "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
Cons: "Okay, but flight was delayed."
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
I wasn’t able to make my flight because my first flight from Nashville (BNA) was delayed for mechanical error (someone’s chair wasn’t able to stay in the upright position), so when I arrived to New York/Newark (EWR) the connecting flight was gone. Since it was the last flight heading to Norfolk (ORF) that night, I had to be rerouted to Richmond (RIC), which is a 90 minute drive to my home. I will admit the lady working the counter was helpful in getting me that replacement flight ticket and put me in first class. Although I think there needs to be someway of halting a connecting flight if the previous leg is delayed. Yet I can see that would probably start a chain reaction of missing times, which helps no one. I just wish it were avoidable, but thankfully I arrived safe after all the headaches. The replacement flight got delayed too, but that’s because it was arriving late and held the crew for the flight I was getting on, but that’s a story for another time…
Shortage of labor resulted in a one hour delay in take off waiting for baggage to be loaded. With a one hour layover in Denver we nearly missed our flight home - very stressful!
Everything was good. Snacks were a disappointment.
Pros: "Seats were amazing"
Cons: "Everything was great."
Pros: "No problems"
Cons: "More comfortable seats"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Cons: "Very crowded and had to take the rear seats but otherwise OK."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Cons: "The flight crew’s non challent attitude"
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Cons: "In flight entertainment system not working."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "The flight was on time, the boarding was smooth."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Cons: "Missed connecting flight"
Cons: "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Pros: "Gate agent"
Cons: "Flight was delayed 4 hours. Missed my connector."
Pros: "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
Cons: "Nothing! It was great!"
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Cons: "We were bumped and cancelled our reservation"
Pros: "Great experience. No hitches."
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Cons: "Still sitting at the airport. Flight delayed :("
Pros: "On time"
Cons: "They changed my seats."
Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Staff was pleasent"
Cons: "Had a delay made me 2 hours late"
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Cons: "Didn't clearly explain my flight so I missed my flight !"
Pros: "The courtesy of the attendants was good"
Cons: "snacks could be doubled"
Pros: "The attendants were super nice"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "It was good for most"
Cons: "Was good"
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"