Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Birmingham
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Scores according to KAYAK customer reviews
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "Crew was very attentive...food selection was excellent"
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Pros: "Amazing and helpful crew. Great seat."
Pros: "The boarding was fast."
Cons: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "Getting home 5 hrs later than planned"
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Cons: "food was meh at best, seats in economy are tight and there is no legroom"
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Cons: "No flight"
Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Cons: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Cons: "They switched my gate 5 times and lost my baggage."
Cons: "Flight was cancelled ."
Pros: "good plane and timing"
Cons: "meal was not served according to the request and no sound support from the staff"
Pros: "I like flying Virgin whether Australia or Atlantic!"
Cons: "Just a little bit more leg room."
Pros: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Cons: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."
Cons: "Food was terrible"
Pros: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Cons: "Very small leg room"
Pros: "Did not take the flight in the end"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "I thought the food was mediocre for business class"
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "courteous attendants"
Cons: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Pros: "Getting to Barbados from Manchester airport is convenient"
Cons: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
Pros: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Cons: "Some meal choices were a bit sparse. That's my only complaint!"
Pros: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Cons: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Cons: "cabin was nice but cold"
Cons: "Why are there no plug-ins?! That was very disappointing..."
Pros: "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Cons: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Cons: "Too tight seatings"
Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"
Pros: "It was calm"
Cons: "Maybe in first class"
Pros: "They were more or less running on time and the crew were polite and helpful."
Cons: "Change up the menu every year."
Cons: "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."
Pros: "The cabin crews on Turkish work very hard. The food is well prepared ,"
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Crew was great!"
Cons: "food and boarding"
Cons: "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
Cons: "Every flight is late boarding and taking off, connections are too close together and the set up of Istanbul's airport is nonsense. If you don't miss your connection it's because you ran and the flight took off late. Boarding is rushed because they started late"
Pros: "The in-flight entertainment was great."
Cons: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Cons: "I did not enjoy sitting right at the back (back seat). It was very cramped and noisy as people were constantly using the toilets. But not only that, there was a passenger seated in the middle seat who was not well and she kept feeling nausea and wanting help but the crew did not know what else to do having asked if there was a doctor on board. But they were not very gentle with her in their responses. I am not sure if this had anything to do with the fact that she was a muslim dressed in traditional gear."
Pros: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Cons: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Pros: "Very nice. Food was decent, the airline attendants pleasant. Overall, I would fly with them again."
Pros: "Everything was good"
Cons: "All good"
Pros: "Nice business lounge with healthy food Rich entertainment despite of old fashion personal screen"
Cons: "Overcrowded boarding place No special car for business class passengers Bags not delivered at arrival for me as a business class passenger and absolutely no information provided by Turkish. This is just to show that the marketing approach for flights decided to Africans is not a priority"
Pros: "I already posted my remarks above"
Cons: "Same wrote above"
Pros: "Great food, good selection of movies."
Pros: "The entertainment selection was good and the convenience kits were nice to have as well."
Cons: "The flight attendants took a very long time to hand out drinks and meals. The worst part of the flight though, was how long it took them to pick up the trays once people finished their meals. Numerous people had to bring their own trays up so that they could leave their seats and use the bathroom. There were also no drinks distributed between meals. The seats were extremely close together and leaned back very far so that space was extremely limited. It was extremely uncomfortable, unlike other Turkish Airlines flights I've taken."
Pros: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Cons: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
Pros: "Some of the movies, part of the food"
Cons: "Part of the food"
Pros: "Service, food and programming"
Pros: "The attentiveness of staff."
Cons: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "The food was great and the entertainment system kept everyone occupied during the flight."
Pros: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
Pros: "The food was amazing."
Pros: "I love how Turkish Airlines is such a pleasant flying experience and how everything is included in the price. Delicious meals that are better than going to a restaurant, the head rests that bend in so you can sleep with or without a neck pillow (I had absent-mindedly packed my pillow in my baggage and was delighted to discover these), the little pouch of goodies (socks, slippers, toothbrush and toothpaste, eyemask, lip balm, ear plugs), and the pleasantness of the crew are all highlights for me. And I was delighted by the magical flight safety video! Thank you also for passing out little sweets on New Year's - that was such a lovely touch and appreciated. Everyone who has flown Turkish agrees it's the best!"
Cons: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Pros: "see above"
Cons: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Cons: "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
Pros: "Leg rooms are much smaller compare to other airlines."
Pros: "Travels was safe and everyone offered you support to anything you needed"
Cons: "From economy to business class and even first class travel...everyone looks to make your travel experience safe and fun"
Cons: "The airline has lost my luggage which has costs several hundred dollars worth of replacements and they have not been in contact."
Pros: "Boarding was well-organised in Ankara despite the incidents and the closure of the airport the previous day."
Cons: "All was well."
Pros: "Plane was clean. Crew was nice. Good breakfast."
Cons: "No entertainment."
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "The service was great non stop and the goodies for the kids was amazing."
Cons: "All was good"
Cons: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("
Pros: "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Cons: "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."
Pros: "excellent meal friendly crew"
Cons: "late departure no entertainment"
Cons: "Didn't have a dinner option available.......ran out of chicken for dinner"
Pros: "food&turkish lounge"
Cons: "old aircrafts but good seating late flight"
Pros: "As usual, crew and food were superb! I was rather comfortable."
Cons: "The plane was old so we didn't have individual screens."
Pros: "The food is excellent"
Cons: "Space between seats"
"Well I guess more flexibility from terminal to terminal and close to the gates. Thanks"
"The remote on the entertainment system was defective and the seat mechanism was also not working properly, and this in business class….! Unacceptable!"
Pros: "on time; boarding was smooth; leg space was good"
Cons: "wifi was not working; food was below average; movie selection options poor"
Pros: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Pros: "The crew"
Cons: "More support"
Cons: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Cons: "1. NON-Organization lines for boarding passengers 2. Very rude and disrespectful communication skills of male flight attendant This flight left me with very unpleasant experience."
Pros: "They give you food in this airlines. Crew was nice always serving drinks."
Cons: "Boarding by rows would avoid people rushing to line up ahead of time."
Pros: "snacks and entertainment"
Pros: "Comfort and space"
Pros: "Service and hospitality. On dot service with no major delays."
Pros: "Can not fault anything"
Pros: "Amazing crew"
Pros: "Very nice crew"
Pros: "The crew was very accommodating, Frequently offered water also."
Cons: "Can t think of anything."
Cons: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Cons: "The whole experience"
Pros: "Crews are very friendly & nice service. Good and comfortable seat."
Cons: "It was freezing cold inside all the way to Atlanta."
Pros: "Flight crew was great and entertainment system was good but needed reset a few times . Seating not so much."
Cons: "Sitting at the entrance of the bathrooms and was forced to move seats because traffic standing in front of me and tripping over me became ridiculous."
Pros: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Cons: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."
Pros: "Friendly service, good food."
Cons: "A bit too cold."
Cons: "The first flight for this trio was cancelled .. stop with automated cron jobs"
Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."
Pros: "The flight itself was on time, the food was basic, just like drink."
Cons: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Cons: "Rubbish boarding staff"
Pros: "Great service. everything was on time, or early. overall pleasant experience."
Pros: "The food was good."
Cons: "The seats were not too comfortable and the video screen was small."
Pros: "Efficient, on time and many updates to our email address. Fabulous customer service."
Pros: "So much more comfortable to sit and sleep on such a long flight. Worth every penny!"
Pros: "Crew were efficient and pleasant"
Cons: "Uncomfortable seats and could not recline seats"
Cons: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pros: "Everything went according as planned. No problem at all."
Cons: "There is nothing I didn’t like."
Pros: "The crew were excellent and plane was comfortable"
Cons: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."
Pros: "The Staff"
Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Pros: "The polite stewards The food and drinks given for free."
Pros: "Roomy seats, excellent service!"
Cons: "Nothing I didn't like!"
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Even though we were a little late boarding and taking off, we still arrived 15 minutes early. The on board snack was pretty good (cheese sandwich) and the coffee was lovely - good quality and just what I needed."
Pros: "E-mail notification on change of gate"
Cons: "The kids were allocated away from their mothrr"
Pros: "The flight was on time, smooth connection"
Pros: "phenomenal transfer from one flight to the next, thank you lufthansa"
Cons: "See above"
Pros: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."
Pros: "The lady on the counter was very friendly & helped me to rebook another flight to Frankfurt early next morning."
Cons: "Flighing from Nashville to Washington for 30 minutes & than have to turn around due to weather."
Pros: "Our flight attendant in business class, Tobias (Tobi), was fantastic. He was very pleasant, attentive and professional. The food was delicious and served so promptly."
Cons: "delay on boarding time-problems with the aircraft"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "Everything was good"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Cons: "Late departure. Rush to connect."
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Cons: "There was no wifi on flight"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Everything OK"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Good flight, very attentive crew."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "Good service onboard, good food. On time."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Very friendly crew"
Cons: "Tiny old cramped plane."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Comfort economy well worth the extra."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Same as above"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
"They lost my checked in bag."
Cons: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."
Pros: "Left and arrived on time. Crew very efficient. Smooth flight."
Cons: "Everything was great!"
Pros: "Crew was amazing. Seat was better then usual."
Cons: "Don’t make us pay for our drinks."
Cons: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Cons: "Seat was super narrow."
Pros: "Yes, crew was excellent"
Cons: "I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur"
Cons: "On time"
Pros: "The crew was truly kind and accommodating."
Cons: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Pros: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Cons: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"
Cons: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Pros: "Very accommodating crew"
Pros: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Cons: "a few little things, nothing worth mentioning..."
Pros: "I slept the whole way through"
Cons: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Pros: "Easy boarding. Friendly staff"
Pros: "On time, clean aircraft not too full!"
Cons: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Pros: "The entire experience was great. Smooth flight, good food and friendly crew."
Pros: "Easy boarding"
Cons: "Seat width"
Cons: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Cons: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"
Cons: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Pros: "Cheap, more than basic, and comfortable. No major complains."
Cons: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Cons: "No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment."
Cons: "The flight was cancelled causing a domino effect of plans. I spent the evening and morning canceling and trying to reschedule plans. Your airline rebooked me for a flight the next day that ended up having air filter problems. I lost 3 days of vacation from the 10 total I get a year and from the 8 I had taken for my vacation."
Pros: "Crew was fine"
Cons: "Never been on an international flight where I had to pay for my own wine. Plus the entertainment was broken and the food was terrible."
Cons: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Pros: "The crew was incredibly friendly"
Cons: "I would have appreciated a vegetarian option for the meal."
Pros: "I was able to sleep most of the flight."
Cons: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Cons: "Long connection"
Pros: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Cons: "My first flight was canceled. I'm still in Barcelona."
Pros: "Crew taking care of us was excellent."
Cons: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Cons: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Pros: "The cleanliness"
Cons: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Pros: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Pros: "Good entertainment, well organized, reasonably comfortable seats"
Cons: "Food wasn't very good, especially the snack"
Pros: "Short flight, friendly crew."
Pros: "Flight was short."
Pros: "great plane and food and crew"
Cons: "cant pre book luggage way too expensive for bags"
Pros: "It was quick. Can't rate food or entertainment as I didn't use"
Cons: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Cons: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Pros: "Flight was perfect, but..."
Cons: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."
Cons: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Pros: "Food, WiFi and cheap business upgrades"
Cons: "Delay and lost baggage both ways."
Pros: "Bergen to Stockholm was an easy flight. No problems..all on time"
Cons: "Food wasn't good , change for drinks"
Cons: "Didn't like the economy class seats paying for business.A real rip off."
Cons: "The fight was cancelled due to the on-going Swedish pilot strike."
Pros: "The crew was nice and helpful. They spoke really good English. The food was good for airplane food and the movie selection was really good."
Cons: "The seats were too close together and were uncomfortable."
Airlines flying from Tennessee to Birmingham have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Birmingham
Masks required on board, masks provided on flights from Tennessee to Birmingham
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Birmingham
Testing for antibodies, testing for symptoms for flights from Tennessee to Birmingham
Waiving of change fees. Search flexible flights from Tennessee to Birmingham