Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Grand Cayman
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Scores according to KAYAK customer reviews
Pros: "it was fine, unremarkable in all ways."
Pros: "Crew very understanding, service very efficient."
Cons: "The boarding process stalled."
Pros: "Once boarding began, things were fine"
Cons: "The flight was delayed by more than 4 hours"
Pros: "Delayed over 3 hours because of repeated problems with the plane."
Pros: "Crew was beautiful"
Pros: "Quick dmooth service"
Pros: "Crew was generally nice"
Cons: "Bag was lost by the airline, no in-flight entertainment available and no explanation why, only serviced once in the first 10 minutes of the flight and would have liked to have at least received more water/been able to go to the bathroom but seatbelt sign was on for entire 5-6 hour flight, plus flight attendants were hurrying people back to their seats whenever they got up."
Pros: "EVENTUALLY IT GOT US TO FLORIDA FROM NJ"
Cons: "THE PILOT/ATTENDANT ANNOUCEMENTS DO NOT BROADCAST THRU THE HEAD PHONES IF YOU ARE USING THE "ENTERTAINMENT" SCREEN."
Cons: "Entertainment controller doesn’t work"
Pros: "Landed early"
Pros: "Exoected servuce to be like a discount carrier. Instead it was like an airline from the 1970's. Actually fed you more than 3 peanuts. Loved the legroom. Flight attendants acted like they cared about their passengers."
Cons: "No complaints. Headline says it all. New favorite domestic airline."
Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"
Pros: "No line to check in Free checked bags Upgraded seat upon check in Free snacks during flight"
Cons: "Nothing, everything was great"
Cons: "I am an no carbs diet and I was hoping for low carb snack but nothing was available"
Pros: "The steward had a sense of humor which always helps."
Cons: "There wasn’t anyone at the JetBlue check in area to take bags when I arrived about two hours before the flight."
Pros: "The service was outstanding, great value for the money."
Pros: "Great crew."
Cons: "The usual negatives with discount airlines- pay for seats, food, ear buds etc. free snacks available and excellent."
Pros: "The space in the seats"
Pros: "Good legroom. Big delay so I did not get to sleep at hotel until 2 am. The flight was very bumpy. The delay was not posted in the airport monitors. Only found out when I got to gate. Flight attendants had blankets to sell on a cold plane that warmed up as the flight progresses."
Pros: "Everything about once I got on the plane was great"
Cons: "My flight ended up being delayed 6 hours. Fine that happens, but what was particularly defeating was the fact that the 6+ hour delay was an accumulation of ongoing alerts of further delay. Had I just been told that it was be six hours, fine, I’d plan accordingly and take a nap, but because it was an hour or so increments of delay I was basically frozen by inaction and constantly having to adjust to another delay"
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "I loved the leg room and the crew. They were all so very nice. The snacks were good."
Cons: "My seat was broken and wouldn't recline. There was no free wifi for 90% of the trip."
Pros: "Boarded and left on time."
Cons: "We did not end up in San Jose but San Francisco."
Pros: "First experience with this airline. It was good."
Pros: "The flight crew was very attentive to all of the passengers."
Cons: "There was nothing to dislike"
Pros: "Even though our flight was delayed, they kept us informed and did their best to make us comfortable. Great staff."
Cons: "Our flight to Fort Meyers was delayed 4 hours."
Pros: "Everything was great. Very pleased, couldn’t have been better."
Pros: "Having an A320 on a 2 hour nonstop"
Cons: "Bag fee"
Pros: "Overall this is an excellent flight. JetBlue has more leg room than all the other airlines I've flown. Free snacks and non-alcoholic beverages. A lot of entertainment options and Wi-Fi. Bring your own headphones if you want to save a few bucks. We boarded on time."
Cons: "Even though everyone was on board and ready to go they did not close the door and depart. I have no idea what they were waiting for because no one else boarded the plane. No announcements from pilot."
Cons: "Flight was delayed by over an hour and we never got an explanation as to why. Just an apology from the pilot once we finally took off."
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Pros: "Crew was honest and helpful and doing their best"
Cons: "They weren't thinking about our safety and security in getting us home. We got diverted to Baltimore when we shouldn't have taken off in the first place, the second time. And we were left with no safe options to get home!"
Pros: "My daughter has a very severe peanut allergy. She was treated very well on her flight yesterday. Even though Jet Blue doesn't serve peanuts on their flights, they still gave her a pre-boarding pass so she could wipe down her area just in case someone on an earlier flight had something that could have caused a reaction. They also created a "barrier" around her by specifically talking to people in the seats around her and asking that they not open their own snacks that may contain peanut or peanut products. Thank you, thank you, thank you, Jet Blue!!! We will definitely use you again!!"
Pros: "Departure was almost on time, but they made up for it by arriving early. All in all an excellent flight."
Cons: "Really don't have a complaint, crew was excellent, only thing I could nitpick would be slightly late departure.. But again we more than made up for that in flight"
Pros: "Everything about the flight was great, except..."
Cons: "It was way too cold. Get the heat turned up on that thing!"
Pros: "Love JetBlue!"
Pros: "Smooth event the entire way"
Pros: "The crew was exceptional, going out of their way to find spots for the few people left who still had carry on baggage. They tried very hard to make sure everyone had their luggage with them, which I thought was very nice as I have not seen that in any other airplane. They were also very polite and generous with the snacks and drinks, and came around multiple times with garbage bags."
Cons: "The plane itself was incredibly old and the seats were worn down with marks and smudges. It smelled quite bad but at least the TV's still worked."
Pros: "Seats wete very comfirtable"
Cons: "You had to pay for headphones!"
Pros: "Leg room was good."
Cons: "The flight was delayed twice, then we had to sit on the plane for around 45 minutes before we could take off. I never seem to get in and out of JFK on JetBlue without some type of delay."
Cons: "Rows of seats are too close together and small seats for an international flight and I am a small person!"
Cons: "They don't have free meal services and they ran out of the meals you can purchase, we weren't pleased"
Cons: "This delay made me miss my rental car reservation so I have to find another car for the night. Which cost me 100$ when I already had a car booked. Then since I didn't get there in time they canceled my reservation and find a new rental for the week. First bad experience with jet blue"
Pros: "My experience was definitely improved because I happened to be traveling with my elderly mother, who needed wheelchair assistance. Thanks to her, we boarded early and had aisle seats near the front."
Cons: "My tray table was broken. I'm tired of the same unimaginative snack choices."
Pros: "Very nice and smooth flight"
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Cons: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Cons: "A late flight due to a mechanical problem. Missed connection and Delta was of little help."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Cons: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Pros: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Cons: "The crew was great and the flight came in early. I wish there was a better food selection."
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Pros: "Everyone was very friendly, especially when checking in"
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "On time. Quick and easy flight!"
Cons: "Late with no information"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "On time. Clean."
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."
Pros: "Sky Lounge at SFO and onboard entertainment"
Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Cons: "No check in to Minsk from Paris"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "All went smoothly ."
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Cons: "We we missed our connection they wouldn't help us at all."
Pros: "Individual screens and earbuds for sale."
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "No opportunity for seat selection. Seat didn't recline, no blankets available so whatever part I couldn't cover with my jacket was cold from floor up (so no ability to control source), so no sleep, bordering on hypothermia. Seatmate was huge and continuously overflowing into my space (even though he suffered more than i did). Will endeavor NEVER to fly any flight involving Delta again."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
Cons: "Poor food. Attention expect to be better. Seat reclination was nada."
Pros: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
Cons: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."
Pros: "I like the promptness of the service Delta offers. The planes typically are not delayed due to mechanical difficulties."
Pros: "I loved the award winning video that introduced the flight safety instructions."
Cons: "Nothing, it was great"
Pros: "Crew was very accommodating and friendly."
Pros: "The seats were comfortable, the crew was nice, and good movie selection"
Cons: "Vegetarian option for food"
Pros: "Crew members were okay"
Cons: "Wifi could be better"
Pros: "Very friendly and accommodating."
Cons: "tv screens on the back of seats"
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "Nothing. As sucks."
Cons: "Planes auck. Terminal suxks."
Cons: "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"
Cons: "Get rid of commuter jets."
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Cons: "No boarding by zone."
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Pros: "We got to our destination aver 12 hours late."
Cons: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Boarding and seat selection. Time of departure worked well for us."
Cons: "The entertainment counsels were not performing correctly. Would not respond to commands property. Had to repeat functions."
Pros: "Efficient and on time! Courteous and professional travel assistants. Nice job. Nice new planes too!"
Cons: "Traveling as family of 5 - booked tickets two months ahead and we did not sit together despite me selecting seats when I booked. They were cheap seats so I can’t complain too much but felt that could have been accomplished given the advance booking."
Cons: "Every leg of my journey was frought with issues. From weather delays to maintenance issues. The biggest issue I have is that invariably when I fly American, if I go through Charlotte, is on the whole inconvenient. It takes way to Long to get to a gate when you land. And while everyone is apologetic, I would prefer they didn't have to be."
Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Cons: "Coach seating is too tight"
Pros: "Movies online you had is always awesome"
Cons: "Space on planes are ridiculous"
Pros: "New plane, early departures, nice crew, terrific entertainment system."
Cons: "Waiting for the bathroom I overheard a flight attendant telling the other one that she "wished that when she grew old she wasn't so damn stupid like some of the passengers on this flight". She wasn't even trying to be silent, which I thought was a bit shameless on her part and mostly why I'm writing this review. (Maybe she wasn't smart enough to think some of us understood English?) Very unprofessional."
Cons: "Boarding chaos at Miami airport."
Pros: "On time"
Cons: "Very cold on board"
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Pros: "American airline flight to Paris was great"
Pros: "Swift boarding."
Pros: "Entertainment system"
Cons: "Food was awful"
Cons: "Poor customer service"
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Pros: "no problems."
Cons: "Ran a little late."
Cons: "Prices, of course. No one wants to pay the prices. My company is small and we check pricing all the time."
Cons: "The crew was the worst part in this flight and on any flight i have Ever been to, never had that rude crew on a flight"
Pros: "All flights were on time and the flight each way was very quick."
Pros: "Very kind crew and staff."
Cons: "Newport news has no comfortable seating in the airport...no where to nap until the flight."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"
Cons: "Requested for wheelchair assistance but none provided?!!"
Cons: "No in flight movie"
Pros: "The crew etc were amazing. Rated food and entertainment as 1 star because there was no inapplicable rating. I did not eat any food. There was no entertainment."
Cons: "No entertainment."
Cons: "Refer to above. Both flights were horrible."
Pros: "Entertainment was free."
Cons: "Had to wait for mechanical issues so we were delayed."
Cons: "Everyone excellent"
Pros: "Seats were amazing"
Cons: "Everything was great."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Pros: "We got our money back."
Cons: "The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Pros: "smaller planes means for faster boarding and departure with less opportunity for frustrated people. Crew was prompt and friendly"
Cons: "I don't like the temperature inside the plane. It was very hot and was sweating the whole time."
Cons: "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
Cons: "United is terrible. That's all.9"
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Cons: "Cancellation without compensation or care got customer"
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Cons: "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."
Pros: "Gate agent"
Cons: "Flight was delayed 4 hours. Missed my connector."
Pros: "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
Cons: "Nothing! It was great!"
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Cons: "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."
Pros: "Friendly prompt service"
Cons: "We were bumped and cancelled our reservation"
Pros: "Great experience. No hitches."
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Cons: "Still sitting at the airport. Flight delayed :("
Cons: "Everthing about the trip with united was terrible"
Pros: "The flight was prompt and smooth. Flight crew was nice and welcoming."
Cons: "The seats seemed too tight. Uncomfortable if you're tall."
Pros: "The airline offers a pretty good entertainment selection if you have downloaded the app."
Cons: "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
Pros: "Flight was not very crowded so had room to stretch out"
Cons: "There was no power available"
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Cons: "Flight was delayed"
Pros: "The crew on both planes were nice."
Cons: "People at the check-in did not know the Canadian laws (related to travel) and I almost missed my flights. It took them more than 45 min to figure out that they made a mistake and not me. My flight started to board when I finally got tickets in my hands, and made it to the gate just about 3 minutes before they closed it."
Cons: "Didn't clearly explain my flight so I missed my flight !"
Pros: "Great flight! On time take off, and early landing. Flight attendants were very friendly. I would definitely fly United again!"
Pros: "The attendants were super nice"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "It was good for most"
Cons: "Was good"
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "They were on time every flight and even early to one. It was an overall chill flight to get me where I'm going"
Cons: "It was to damn cold!"
Cons: "Zero leg room. I am 5' 9'' and my knees touched the seat in front of me. The bathroom lines extended half way down the plane for the majority of the flight."
Pros: "Comfortable seats, easy and quick boarding!"
Pros: "The timely manner that they had us on the plane"
Airlines flying from Tennessee to Grand Cayman have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Grand Cayman
Masks required on board, masks provided on flights from Tennessee to Grand Cayman
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Grand Cayman
Testing for antibodies, testing for symptoms for flights from Tennessee to Grand Cayman
Waiving of change fees. Search flexible flights from Tennessee to Grand Cayman