Pros: "Literally nothing."
Cons: "It could have happened."
Cons: "Bathroom faucet awful. Seats in premium economy not comfortable."
Pros: "Wasn’t a crowded flight so had room to spread iut"
Cons: "The food choices"
Cons: "Three hour delay!"
Pros: "Crew very polite"
Cons: "In B222, Headphones didn't fit well in the audio plugs on the sides of the seats thus making very poor quality sounds while listening to music or videos. That wasn't an issue in B149. Just to let you be aware. Thanks."
Pros: "The crew was good, very helpful."
Cons: "The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane"
Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"
Pros: "Onboard staff were very friendly."
Cons: "Allow more room for taller passenger without extra cost"
Cons: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"
Pros: "Crew was ok, comfort was ok."
Cons: "Flight was delayed 1 h and 10 mins. Missed the connection flight because of it. No explanation was given. Food was awful."
Cons: "I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats."
Pros: "Friendly crew and a good value for money flight"
Cons: "Very bumpy ride but this wasn’t anyone’s fault"
Pros: "Great crew!"
Cons: "No complimentary water! The first flight I ever had like that. Very disappointing!"
Pros: "The service and the entire crew were outstanding"
Pros: "I was flying Business and I couldn’t tell any difference between Business and Economy except the covers on the headrest"
Cons: "No difference between Business and Economy"
Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Pros: "Pleasant staff, service excellent and smooth flight."
Cons: "Seats in front tilting back."
Pros: "Crew were delightful! Amenities perfect."
Cons: "Very little space between seats."
Pros: "Entertainment system was ok but selection limited compared to other airlines. Crew was friendly and unobtrusive, nice for a red eye flight."
Cons: "Hate the fact that you have to pay at least $41 to reserve any seat before 24 hours before flight time, even the worst seat on the plane. Seats in coach are very narrow and poor padding makes for an uncomfortable ride or over 7 hours."
Pros: "Everything ran quite smoothly."
Cons: "Not much to dislike. The flight was short. Perhaps that the seats need to be a bit more comfortable."
Cons: "Entertainment and food were terrible. Plane was filthy and ancient. Crew was inattentive and we were treated poorly for bringing a child’s seat on the plane. It was hot the entire 9 hour flight. I will pay extra not to fly BA again."
Pros: "Only direct flight from Nashville to Europe"
Cons: "Ground staff is clumsy, boarding is messy and unorganized. They need to go fly somewhere and see how a plane should be boarded. Seats are cramped, comfort level only so-so Not a bad flight but below average"
Pros: "The attendats are very helpful."
Pros: "Good schedules and reliable flights."
Cons: "Is there anything that America does poorly that the UK will not follow with? Does BA really wish to compete with Easyjet? No meals on a 3.5 hour flight? Extra payments for everything? Sorry, I will not fly Delta or United transatalantic because I have a choice. I guess I should switch back to Lufthansa or Swiss."
Pros: "I am very glad BA have bought their food service back from the brink. A big improvement."
Pros: "The flight went really easy and smooth. The cabin crew was very efficient doesn't disturb you during the fligh with sales therefore you can focus on your things."
Pros: "The flight left early and arrived early."
Cons: "The lack of check-in information when we arrived at Malta airport. The check-in only opens two hours before the flight but there were no signs or information advising of this."
Cons: "the plane had been puked in on the previous flight and was not cleaned well so our flight had a hint of puke smell"
Cons: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins email@example.com 646-594-3593"
Pros: "The flight crew including the flight attendants."
Cons: "Although the seats had some leg room more than many airlines, the leg room is tight for a ten hour flight. Again I paid money thinking I was purchasing more leg room. I’m not sure what the charge was for???"
Pros: "Customer service was excellent"
Pros: "Flight was good. Crew kept us updated and tried to keep everyone happy."
Cons: "Catering truck hit landing lights so we had a 2 hour delay to get that fixed before we could take off."
Pros: "This was just a short trip, but just as enjoyable as our cross-Atlantic trip. Crew was excellant, plane was clean, ride was smooth."
Cons: "Paying 45 pounds for my relatively small suitcase."
Cons: "It was late We were left on tarmac for 1 hour Service bad Oh yes and it was not even a BA airplane.....it was Qatar Airways .... something I would not travel on out of choice. BA stand for Beyond Awful It is now a budget airline that makes Ryanair look great! Not even an in flight magazine it is simply a skeleton of its former self, the Spaniard has destroyed it Would never travel British Airways again"
Cons: "My baggage was lost. This is ridiculous."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."
Cons: "Was pulled for a security screening. Stood around forever waiting. Seemed like people didn't know what they were doing."
Cons: "No complimentary drink or snack, how come?"
Pros: "Entertainment was good"
Cons: "Delayed by more than half an hour boarding and left nearly an hour late."
Pros: "Efficient and on time"
Cons: "Movie started too late so there wasn't time to finish"
Pros: "The crew was outstanding and really tried to make the fight bearsble"
Cons: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Cons: "I am emerald on one world. In the departure flight I was not able ot reserve an aisle seat during online checkin ( need to get up on flights quite a bit for health reasons). I had been assigned a window although aisles, my preference, were available. I sought to change seats from window to aisle and would have been charged USD $18 (on a flight within europe - why dollars?). The BA staff said the website would be fine on the return journey - but it was not. I arrnved at teh airport (not having checked in as I didn't want a window) and the BA staff person in 46 at 6:45pm simply said that's impossible to change anything - no apology; she seemed rather irritated to be asked. I then went to security and the machine for priority queue did not permit me to enter - it said 'invalid ticket'. Then the flight was significantly delayed. So all in all not a great day."
Cons: "Really nothing"
Pros: "Seattle to London was wonderful in all aspects great service comfort and amenities."
Pros: "good connection, regardless a small delay I made my connection"
Cons: "Online check-in was not possible, neither on ba.com nor on aer lingus (flight was operated by aer lingus). I had not possibility to choose a seat. I called are lingus consumers services who said this was due to the fact, that I had a BA booking. At the airport I was told most seat were pre-reservered. There was no indication during the booking process that this might be the case. The plane was rather small, with litte space. I am rather small person and had difficulties."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Boarding was efficient and on time."
Cons: "The temperature was so hot at one point I was getting sick to my stomach. Twenty minutes later I was putting on a jacket."
Cons: "Waiting for luggage"
Pros: "All good."
Pros: "Great crew"
Cons: "Not much other than lower fare"
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "Comfortable seating"
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "very organized boarding process"
Cons: "The landing was very rough from Nashville to Dallas"
Pros: "I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough."
Cons: "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Cons: "No seat power, poor connection for movies and they kept freezing"
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Pros: "Great flight experience!"
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Cons: "Very small plane, economy seats only."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "The seats were comfortable and the entertainment console was awesome!"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "It was a great flight"
Pros: "Short flight"
Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
Pros: "The service from the flight attendants on the flight was absolutely amazing"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "Need to change up the videos accessable by WiFi."
Cons: "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
Cons: "No audio in business. No working electric outlet."
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "Very friendly gate agents & Flight staff"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Friendly crew. efficient."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "Everything lined up perfectly"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Not enough staff at the airport to check in all passengers for early departures"
Pros: "All of the flight attendants were amazing and went above and beyond."
Cons: "Okay, but flight was delayed."
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Cons: "Took off 30 mins late because of work form not being signed off???"
I did not use this return flight as I was going to Europe for work. The flight coming to Montreal 7 days prior was flawless. There was a 50 min delay that was not unexpected. Nothing wrong on Kayak or Air Canada about this flight.
Cons: "Laptop charger (115v) would be appreciated"
Pros: "Fair space"
Cons: "Head steward with an attitude"
Pros: "Great crew"
Cons: "How late the flight was but they gave us a coupon to make up for it"
Pros: "Quick and organized airport and boarding"
Cons: "Old plane uncomfortable seats"
Pros: "The crew wasn't as nice as they usually are"
Cons: "There was no space to put any of your bags and I was only travell8ing with a backpack. The airplane was so tiny"
Pros: "Liked legroom in the emergency row and the quality of the new entertainment system."
Cons: "Mostly everything"
Cons: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
Pros: "Good flight, great crew members. Seats were comfortable and there were good entertainment options."
Cons: "I decided to pay a little extra for preferred seating (exit row). However, I was stuck in the baby row. I would have been better off not paying extra and staying in my original seat. I have nothing against babies (the baby in my row was quiet), don't get me wrong! It's just that this should be pointed out at the time of selecting a seat and it was not clear on the AC website. The crew moved my carry on several rows back without telling me (I put my bag in first into the overhead bin and then had to chase it down when I needed something). Not acceptable!"
Cons: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Cons: "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."
Pros: "Fast and strait forward boarding procedure. It was short but international flight, easy check in. Good impression from TSA work - flight departure was not from international terminal maybe that’s why?"
Cons: "Additional charges for check in bags, snacks during the flight, no headphones offered on board for entertainment units."
Pros: "Cadence of service. Amazing plane."
Cons: "No free drinks"
Cons: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Pros: "Quick boarding, staff friendly and helpful. Flight attendants ensured those with connecting flights deplaned quickly when we arrived at the gate in Montreal."
Cons: "I was simply trying to relieve myself using the restroom in the back. I had held it in the entire time during take off but I desperately needed to go. The seatbelt sign stayed on for an eternity so I decided to get up to go when I felt it might be ok. Another gentleman also did so, he didn't get yelled at but I got an earful from the flight attendant and she assumed I didn't speak English because I couldn't respond while trying to hold my nladder."
Cons: "third time flying with air Canada rouge to vegas and its the same story every time. They never check and everyone brings in 3,4 carry on so they don't have to pay the 25 dollar fee. Then there's no room and flight is delayed because of that."
Cons: "One of the crew members seemed a bit out of sorts, didn't smile much and was curt with another passenger when she was asked to take his garbage."
Pros: "If you want to here the story please call my Spiros At work Monday 613-226-6573"
Pros: "There's more leg space and better programming on Air Canada flights"
Cons: "Staff were rude, my headphone jack was broken on our way home, we boarded very late both directions."
Pros: "I was pleasantly surprised by the professionalism and friendliness of the AC information staff inside the gate area,especially when I was offered an earlier flight by almost two hours. The boarding process went smoothly. The flight crew was friendly, accommodating and efficient."
Pros: "The staff were very friendly."
Cons: "Some of the equipment on the airplane didn't work. TV monitors."
Pros: "Boarding was quick, service was quick."
Cons: "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
Cons: "Was delayed 2 hours on the way there (MTL to NYC). On the way back my flight was cancelled and was booked on the next flight. I had my gfs bday and couldn't miss it. What a bad experience."
Pros: "Are you joking I waiting my plane since almost 4 hours"
Pros: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Cons: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Pros: "Was able to get on an earlier flight which was really nice. was pretty packed but all in fairly comfortable. Food and entertainment options could improve."
Pros: "Honestly, can't expect to be ridiculously comfortable being a 6'2 female on an airplane. The staff was friendly, running about doing their jobs. The plane was clean, temperature was a bit chilly but hey, it's all good. Overall, it got me from point a to point b. And that's really all you can ask for. Thanks everyone!"
Cons: "Air was chilly. Leg room obviously because I'm so tall. Other than those two things, it was as enjoyable as it could have possibly been."
Cons: "The boarding lady on lines 3-5 was rude with several people."
Pros: "Not much"
Cons: "Being held up for more than an hour while they tried to figure out if certain passengers were going to board or not; when they decided not to let them on board, then their luggage had to be removed from the flight. LONG DELAY and I missed my connection in Montreal, had to spend the night and had to argue with them to get them o pay for hotel. Ground staff in Montreal were wonderful, especially Antonella, but the whole experience was VERY stressful."
Pros: "On time"
Cons: "Uncomfortable seats"
Cons: "No earphones supplied at all, for such a long flight, and as I did not have a pair of my own, I was unable to access the inflight entertainment. They ran out of one of their two entrees. I got the last of the chicken while my seatmates had to settle for the pasta. I felt guilty about this, and I was only sitting midway on the plane."
Pros: "Flight was on time and crew was friendly"
Cons: "Old airplanes, not very clean"
Cons: "Audio jack for entertainment weren't working."
Pros: "No real positives"
Cons: "Bag check a mess, late departure, so, so food and service."
Pros: "Crews were very nice. I also liked biscuits."
Cons: "Ground staff was not as nice as the crews."
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."
Pros: "Extra care for passengers"
Pros: "There seems to be more space at my seat in this plan and I received my luggage at the front of the line in LGA"
Cons: "LGA airport is a mess, they closed garage B at your terminal and I have to walk at least 1/2 mile to pick up me car."
Cons: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Cons: "Plane is dirty and dated. No entertainment"
Cons: "Food was very poor compared to other international flights I've been on. The staff was not very friendly I'm sorry to say!"
Pros: "On time arrival."
Cons: "The crew left the lights on the entire flight and it was a red-eye flight. Boarding was disorganized and made us late. Service on the flight was very poor and slow. Took them all flight just to pass out drinks."
Pros: "Originally this flight was scheduled to be an 1hr and 17minute flight. It only took 55 minutes from gate to gate. Flight attendant was really friendly, overall a very great experience."
Cons: "The aircraft that was servicing this route was tiny and at times I found it difficult to stand up properly without hitting my head. There was a little chop upon takeoff but besides that everything went smoothly."