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Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: Crew did their job that’s all. Not very friendly.

Cons: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.

Pros: Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi

Cons: Get your crew arrive on time to their flights. Kobi

Pros: seat was not comfortable as it was economy. staff was decent.

Cons: friendlier staff, better food options

Pros: Good service

Cons: Old plane, no power chargers, cold during the flight

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Pros: Clean plan that was only slightly delayed

Cons: I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again

Cons: Food

Pros: Food fine. Entertainment choices fine. More leg room than American.

Cons: Departed over an hour late. Preferential treatment given to a family member of flight crew. Also, kind of stingy with water.

Pros: Very nice crew

Cons: The food

Pros: The crew was fantastic

Cons: It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner.

Pros: Crew was very friendly

Cons: It was 45 min late so that needs fixing

Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.

Cons: Before pulling from the gate all passengers should be seated.

Pros: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.

Cons: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.

Pros: Crew was the friendliest I have met in a long time.

Cons: Connecting in London too stressful and difficult. I came from Catania enroute to JFK and practically killed myself in Gatwick getting from one flight to another. 2 hours not enough to go through this airport, with its stairs, the "mall," lack of info about what to do, passport & sec check again.

Cons: Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea.