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Top airline flying from Texas to Europe
Scores according to KAYAK customer reviews
Pros: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Cons: "Train the staff to be nice and pleasant"
Pros: "We upgraded to first class and everything was perfect!!"
Cons: "Nothing, it was better than most other airlines"
Pros: "Flight left on time."
Cons: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."
Pros: "Really great"
Cons: "Need entertainment"
Pros: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Cons: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."
Pros: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Cons: "Company plays games with attractive low fares but extra charges for seating and luggage"
Pros: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Pros: "Movies and friendly crew"
Cons: "Food was not good Too much meat"
Cons: "Everything was good"
Pros: "Planes clean and in good condition."
Cons: "Crowded and late departure."
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Pros: "We got our luggage at destination"
Cons: "Luggage fees were excessively higher. Paid €40 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Pros: "Liked connections and price. Nice crew."
Cons: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."
Pros: "All except for service to handicapped."
Cons: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."
Pros: "The staff"
Cons: "Late takeoff. Late arrival. Had to run thru the terminal to catch the next leg. Lost luggage."
Cons: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."
Pros: "food and comfort was okay.."
Cons: "Outbound flight - Miami check -in personal was extremely unfriendly for no reason - got charged $160 - although have not received an upgrade - the connection flight had 3h delay- resulted and 8h waiting time at the Lisbon airport after an already 10h flight"
Cons: "TAP charge us for baggage extra $189 they said was not include in price.a lot of people was upset include us .we never will fly this line again.I will report for local News in Miami that airline is scam."
Cons: "The worst airline"
Cons: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Pros: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Pros: "The Magnum ice cream was a great touch."
Cons: "We thought that $35 per bag is a bit too much when other airlines are $25."
Pros: "Hot food and real utensils Good entertaining selection Very nice staff"
Cons: "Everything went well."
Pros: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Cons: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"
Cons: "Some delays at the airport but service is excellent."
Pros: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Cons: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"
Pros: "Plane was delayed. Crew made no effort to keep us informed. Had to stand in the hot sun for almost an hour."
Pros: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."
Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Pros: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Pros: "Very comfortable flight."
Cons: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"
Pros: "the crew were amazingly warm, professional and attentive."
Cons: "no food option without a dead animal in it"
Pros: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Cons: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."
Pros: "More legroom than a standard US commuter flight, and food also was better."
Cons: "Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage..."
Cons: "Not much leg room."
Cons: "It wasn't at all the airline's fault, but this flight saw random searches at the gate of carry-on luggage + patdowns of selected passengers. I understand fully the imperatives for security, However it would be nice if there were some way to signal passengers that they might want to get to the gate early...... Fortunately I'd experienced it before (same flight out of Lisbon) and knew there was a good chance of a repeat...."
Pros: "No delays, quick boarding and deboarding, friendly staff."
Cons: "Very limited legroom, no free checked bag without MileagePlus status."
Pros: "Great planes. Very professional and helpful staff. Lots of leg room"
Pros: "Staff and fact that flight was 45mins shorter"
Cons: "CHeck in at Lisbon was messy as they made us get back into a passport control line at the gate even though Everton was already seated. Suggest you do this before we get to the gate. Food was mediocre."
Cons: "Sandwich served was a bit bleak but it was served with a glass of wine!"
Pros: "Everything was perfect. More than I expected and would certainly fly with them again."
Pros: "Servicio al cliente en el aeropuerto d Lisboa muy regular casi malo las señoritas d mal genio"
Pros: "Timely check-in, on-time arrival, prompt disembarkation using 2nd stairway at back, courteous service."