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Read more about Qatar Airways
Cons: Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed
Pros: Yeah everything was good flight timing was very accurate I loved their service
Cons: Hotel or a waiting area should be arranged in case of flight delay
Cons: Everything and being on time and not loosing all my luggage
Pros: best airline
Cons: when its best there is no comment
Pros: I love your hostesses
Pros: Crew were amazing, superb.
Cons: Food verity, seat comfort ability, wider range of entertainment.
Cons: Check-in for ticket took 2 hours!
Pros: crew was nice and helpful
Cons: food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre.
Pros: The airplane trip was ok
Cons: I had 14h of layover in Doha and I did not have a hotel to sleep that night.
Pros: The crew was amazing and welcoming and warm.
Cons: The toilets was not clean and the boarding delayed without any explanation
Pros: crew is good and helpful.
Cons: The food was terrible. Needs to improve the quality of the food.
Pros: No delays
Cons: Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in .
Pros: All good
Pros: The crew were very friendly
Cons: The boarding was delayed
Pros: Food and entertainment was fine.
Cons: Crew was not very organized or helpful. Need more training/experience.
Pros: The other two seats in my row were not occupied
Cons: The excessive and second security checking at Doha
Pros: Customer service and food.
Pros: all nice
Cons: nothing but avoid bread
Cons: My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in.
Pros: Spacious for economy, pleasant flight attendants
Pros: Hotel to freshen up was great idea
Cons: Visa took forever. Ended having only 2 hours at the hotel
Pros: Great services
Cons: Boarding slow
Cons: My personal stuff been stolen in airports
Pros: Small airport
Cons: Transfer is inconvenient.
Cons: My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours...
Pros: I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!
Pros: Gate crew was great
Cons: Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down.
Pros: Dallas to Doha wheel chair service and boarding was good.
Cons: My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey.
Pros: Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good.
Pros: Selection of alcohol.
Cons: The selection of food.
Pros: We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us.
Cons: Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers.
Pros: This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers.
Cons: Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline.
Pros: This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines.
Cons: Small seats (I'm fat, so this is my problem really).
Cons: The legroom is ok but the space between two seats is very tight and felt very cramped throughout.
Cons: The legroom is ok but the space between two seats is very tight and felt very cramped throughout.
Cons: not friendly staff delayed and no help. cost me so much did not get anything
Pros: The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus.
Cons: I didn't have any issues on this flight. Everything was great for me.
Pros: Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights.
Cons: I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs.
Pros: The staff were friendly
Cons: Food The seat were terrible The next flight rebooked because the first fight were delayed
Pros: Flight was very good
Pros: Great crew members.. Very helpful
Cons: Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi
Pros: Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght.
Cons: Food menu wasnt good.
Cons: No legrooms
Pros: The food and a good response from the air hostess
Cons: Food could have been better, I mean the quantity could have been more. The attendants were not so nice. Breakfast was only a half slice of bread. Please increase the quantity of food.
Pros: Plenty of entertainment variety.
Cons: Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable.
Pros: Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey.
Cons: The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad
Cons: Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right.
Pros: Crew was great
Cons: The seats were pretty stiff compared to the A380 business class seats on my preceding flight.
Cons: Very nice
Pros: Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate.
Cons: Qatar airways allowed us to take both separately and we could take up exit row if available without payment
Cons: A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound.
Cons: No it was good
Pros: Thank you
Cons: - We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening.
Pros: The leg space and the entertainment. The crew were very nice.
Cons: The bathroom must be kept cleaner.
Cons: Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food
Pros: Hospitality, service, crew and everything was well
Cons: Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines
Pros: Great service and smooth flight!
Pros: Crew is great and on their game
Cons: Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/
Pros: Everything other than food
Cons: While they gave good AVML food on DXB-HYD flight, not sure what stops them from repeating it on SFO-DXB flight., It was worst to the end.
Cons: Emirates charging for duty free merchandise bought in Dubai. It is ridiculous that they add the weight of the duty free merchandise to your carry on luggage and charge at the gate. If I have known that I could have shopped in Dubai duty free. The customer service person was very rude too.
Pros: I like everything, every boby
Pros: On time.
Cons: they have changed how they serve drinks and food. they used to do that separately. now they club it together.
Pros: Nothing really. Packed like sardines in seats which are too narrow.
Cons: 2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!
Pros: The flight was on time
Cons: I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage.
Cons: seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs
Pros: Nothing much.
Cons: There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that.
Pros: I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces.
Cons: The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling.
Pros: Service was some what better than in the business class.
Cons: I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????
Pros: Nice travel from Dallas to Dubai and I am happy.
Pros: I am pleased to travel and thanks to Emirates.
Pros: Food was good and seating was comfortable.
Cons: That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration.
Cons: My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft.
Cons: Seats are cramped and uncomfortable
Pros: All other service was ok except not giving hotel room for staying for the purpose of connection...
Cons: Stay over night for connection and emirate dine giving hotel
Pros: All are good.
Cons: Served vegetarian, I am very happy.
Pros: Food and entertainment. Didn't crash.
Cons: There is no leg room, and the seats are so small that everyone ends up leaning on each other. Better pray that you neighbor doesn't show up. Ever tried to eat while in such close proximity to another human? Totally not recommended, yet it's a requirement on these flights. I was not able to eat at the same time as my neighbors. I let them eat first, then ate my food.
Cons: Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates.
Pros: food and timing services staff behavior and treats excellent
Cons: pls replace drinking water bottles (small) in the place of cups
Pros: Excellent service in flight and nice food
Pros: Great hospitality from the crew and quality plane facilities.
Cons: I wish they had consistent cabin bag policy through out the journey.
Pros: The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home.
Cons: Vegetarian food would be good if it was less spicy.
Cons: I pre-selected the Asian Veg Meal but they were out and I didn't get any meal because of that.
Pros: Everything rom booking to boarding to reaching the destination.
Cons: Quality of mattress is way inferior to the one given in the Boston to Dubai leg.
Cons: Food came before alcohol :)
Pros: Not much I liked at all for the rave I’ve been hearing.
Cons: Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening.
Pros: Great service! Very safe flight!
Cons: Warmer food, maybe... but safety was great.
Pros: Outstanding and conscientious crew.
Cons: Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking.
Pros: We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding.
Cons: Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers.
Pros: Food and entertainment was great.
Pros: My seat was very comfortable. The inflight entertainment was great. I always love the food on Turkish Airline flights. Check in was easy.
Cons: The flight was 2 hours late. The attendants were a bit cranky....usually they are great on this flight.
Pros: The crew was very attentive, and the food was outstanding.
Cons: The wine list was a bit limited.
Cons: Better seat.
Cons: Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future.
Cons: I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month.
Pros: Turkish continues to go above-and-beyond to provide all of its passengers with a quality experience. Meals were actually good (I opt for the Vegetarian offering) and Economy seats are perfectly fine.
Cons: Both ground staff and inflight crews border on rude, but I choose to believe it's a cultural thing and not a corporate or personal failing. Really, it's a coldness more than anything. No warmth or empathy. Planes are showing their age, particularly in the seat monitors. Screens have dead zones with inoperative icons. Also, quite a few seats were literally falling apart. But, when you fly to more countries than any other airline, some wear-and-tear is to be expected.
Pros: The flight was excellent. Thank you.
Cons: I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip
Pros: Service, professionalism
Cons: Food is good but very bland.
Pros: The friendly people and the ease of flying alone so far away.
Pros: Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again
Cons: Everything. Customer service is horrible
Cons: My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets.
Pros: The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable.
Cons: The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR.
Cons: Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions
Pros: Polite crew, comfortable enough
Cons: Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals.
Pros: The route
Cons: No one gave me water even if I asked, nobody came to me to ask my problem
Pros: Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth.
Cons: The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat.
Pros: Food was good on both flights.
Cons: Seating was terrible. We were in the 2nd row of the normal seats on the right side of the plane. The space between the rows of seats was much to tight, so I had to turn my legs to the side to fit into the space. I am 6'. However, I noticed that the row across from me had about 4" inches of additional space so I am thinking that the row I was on was set in error. This needs to be fixed. Also, they were much to late in turning on the air conditioning as we loaded and waited for takeoff.
Pros: The flight crew was great. The ride was smooth
Cons: The food was ok....Not an option for vegetarian
Pros: The food and boarding went fine.
Cons: There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience.
Pros: I was very impressed that I am already looking to travel again with the airline on my next travel!
Pros: Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good.
Cons: Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane.
Cons: The country
Pros: The food, when you get what you ask for, isn't bad
Cons: Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices.
Pros: As usually, the crew, good, entertainment, and comfort were all marvelous.
Cons: The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff.
Pros: The seats were comfortable, food was ok . Staff were friendly
Cons: The service was a bit relaxed, with kids I had a little hard time getting attention promptly
Pros: That I heard great things about Turkish Airlines
Cons: Staff at the gate and on the plane were rude. At the gate, I asked if there was an isle seat or an emergency row seat available (because I have long legs and long feet) and he said he would check and see. Well, he failed to inform me if any of the seats were available, so I sat in a window seat to Istanbul and a middle seat to Venice. I had to pay $160 for an extra bag to Venice. I asked if the airline allowed military members to check a third bag for free, I was laughed at, and told that US military members get charged more because we're not in the Turkish military. So as you can see, this trip started off horribly. My flight attendant seemed like she was having a horrible day because her attitude and customer service was bad.
Pros: The food on board was better than average.
Cons: The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time.
Pros: In-flight service (food and entertainment) and crew are excellent.
Cons: I think boarding process in Houston was a hectic and slightly disorganized.
Pros: In flight entertainment was great. The crew were very courteous.
Cons: It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped.
Pros: The crew was very nice. The entertainment quite rich.
Cons: Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase.
Pros: It is very hard to separate the hassle of air travel from the airlines so the size of your seat and the many security checks that infuence our opinion are beyond their power. The food, service, little overnight packet and staff were excellent.
Cons: The general hassle of air travel. Small seats, little space and the herding thru security and long lines. You really have to be slim and trim to fit in the seats and walk the long distances from one gate to another. Great motivation for getting in shape and loosing weight.
Pros: Food was good. Entertainment was great.
Cons: Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients.
Pros: Good chow, decent beer, and stewardesses that can walk straight down the aisle!
Pros: From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens.
Cons: Nothing at all
Cons: Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat
Pros: Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!
Cons: Nothing that I didn't really like, the price was good and the service excellent.
Pros: Very comfortable. The best flight i ever had.
Cons: There was a problem with conecting the headphones. The chicken dish wasnt good.
Pros: The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food.
Cons: The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed.
Cons: Flight from Istanbul to Amman boarding was a mess
Pros: Food and in flight service
Cons: Flight boarded late, boarding process was chaos, and we took off two hours late. This in turn made us miss our connecting flight. We had to spend the night in Istanbul, forfeiting our luxury hotel in Venice. They wouldn't let us get our bags in Istanbul so we were unable to get toiletries or change of clothes. I will be seeking reimbursement for Venice hotel, Istanbul recruited visas, and travel inconvenience.
Pros: Good tasting food
Cons: Slow crew with no flexibility at all. They did not respond to any "custom" request.(e.g. milch for the kids.)
Cons: The crew wasn’t super friendly but they were nice.
Pros: Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost.
Pros: Seats, service, and peaceful.
Pros: Social distance and crew was very nice.
Pros: Precautions taken appropriate
Cons: Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats.
Pros: The crew was very kind.
Cons: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.
Pros: The plane needed more leg room.
Pros: When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late.
Cons: It was great fir a short flight. And they got me there early.
Cons: My screen wasn’t working. It would have been great if it was.
Pros: Flight attendants
Cons: Left approximately 40 minutes late. Leave on time
Cons: More seat space
Pros: The crew was great and the service was quick and very nice.
Cons: It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight.
Cons: We were already very delayed, the flight crew was not nice
Cons: original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover.
Pros: The staff was very nice and helpful.
Cons: My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems.
Pros: Nice plane and super nice crew.
Pros: The flight crew were really polite and helpful.
Pros: Very good crew
Pros: The comfort the professionalism of the staff everywhere I went
Cons: Little pricey on rental and hotel.
Pros: More room and comfort than American Airlines.
Cons: The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service.
Pros: I was surprised by the amount of snacks and drinks on such a short flight.
Pros: Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent
Cons: Nothing, the flight was a rare perfect 10/10
Pros: The flight left on time and landed 15 mins early. Staff was nice and attentive.
Cons: The organization for boarding in zones.
Pros: The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200.
Cons: Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area.
Pros: Nice plane, comfortable accommodations, great crew.
Cons: There was nothing I didn’t like.
Cons: I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest
Pros: It was a very easy boarding process and everybody I can across seemed to be enjoying themselves.
Cons: Seats were a bit uncomfortable and the entertainment was not readily accessible.
Pros: Mobile entertainment was great and the crew was lovely.
Cons: Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable.
Pros: Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system.
Cons: No complaints
Pros: Great airline stewards
Cons: Suggestion- Overhead bin should be assigned to the seat the person is seated in.
Cons: Pretzel mix was lacking in quantity and taste.
Cons: SofinwS turned off for most of trip
Cons: We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!
Cons: Bullshit seating...will happily put frequent flyers next to the freaking toilets.
Pros: Good service, more leg room than American Airlines.
Cons: Everything was good.
Pros: A simple and pleasant experience!
Cons: Everyone was professional and polite.
Pros: The almonds and Fresca
Pros: All went smoothly .
Pros: We flew first class for the first time. Now I don't think I'll fly any other way!
Pros: Small plane. Not a lot of room for carry-ons.
Cons: Short-ish flight
Pros: Just over 2hrs only. Crew was very friendly.
Cons: A bit of turbulence due to weather (no fault of the airlines).
Cons: Delta should change their name to always delayed
Pros: Nonstop quick flight
Pros: Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day.
Cons: All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer.
Cons: Told to drop down a class on arrival at gate.
Cons: Airline food could always be better. It wasn’t bad though.
Pros: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!
Cons: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.
Pros: Crew members went out of their way to ensure the passengers’ comfort.
Cons: Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag.
Cons: Better organized boarding
Cons: The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down.
Pros: Crew was amazing
Pros: Nice comfortable flight
Cons: Crew was not necessarily warm or curteous
Pros: We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant.
Pros: Crew, food and comfort was good
Cons: Seats way too small and tight. Flight delayed over and over.
Pros: Crew was helpful
Cons: The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview.
Pros: The airbus looked nice, crew was friendly.
Cons: Boarding was chaotic, the seats were ok. The USB port did not work and the touch screen was unresponsive, hard to use. Four bathrooms in the middle of the plane did not seem sufficient, toilet paper running out, long wait.
Pros: On time, pleasant, comfortable.
Cons: Honestly all good!
Pros: I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!
Pros: Well in time
Cons: We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad.
Cons: During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat.
Cons: Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers.
Cons: Unprofessional behavior of the checkin counter agent at IAH was disappointing. The registration of food choice online didn’t get through hence had to deal with pasta Airbus 380 seats selected by us on the upper deck seemed to lack cushion and hence very uncomfortable
Cons: Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again.
Cons: More food favorites
Pros: excellent service and crew
Pros: Good crew, liked the food and service. Better aircraft interior.
Cons: Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets.
Cons: Disaster customer service .. cancelled and mtssed flights
Cons: Nothing that i can think of.
Pros: Overall decent experience. The crew was attentive, captain informative.
Cons: Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt.
Cons: The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay
Pros: They did it again, lost my bag for the emth time. But this time its seems to be more complicated than previous times this has happened. Just hope i’ll get my bag back eventually.
Cons: Cabin Crew does not pay much attention to customer need even in business class. They need to learn lot from KLM.
Cons: Fraud United and Lufthansa
Pros: Staff was friendly and attentive
Cons: First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class.
Cons: Boarding was a mess and food was not up to the mark
Cons: Also, just one meal and no snacks served on a 7 hour plus flight
Pros: Fast check in and boarding. Courteous service.
Cons: I did not get te entree of my choice on one of the flights.
Pros: The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!
Pros: Flight crew was decent.
Cons: The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated.
Pros: Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!
Cons: The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!
Pros: I'm even still here i miss it my flight i have told they are going put me to another flight but I have not received any call yet from
Cons: I'm still waiting
Pros: Lots of entertainment. Everything fine.
Cons: Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience.
Pros: Movie selection was great, food was ok as was the service.
Cons: Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would.
Cons: A disaster but was able to arrive 5 hours later to my destination. Better than a day late.
Pros: The service and flight was smooth.
Cons: Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal.
Pros: The very best experience. The decor calming, great seats. "On board Chef " , great food. Staff very attentive, polite and always smiling. They exuded a joyful atmosphere and seemed like never sat down! This was the third leg of our long trip and they made it so enjoyable.. That is a lot as a passenger is quite tired and possibly irritable by this time. This was an Austrian Airline flight and we were really blown away.. I also give kudos to management for having staff that is so efficient, hardworking and yet so joyful!
Cons: Can't think of anything.
Pros: Everything on this flight was great. the seats were comfortable, crew was great, good was great and the movie touch screen worked.
Pros: I was alarmed to see so few people on the flight but it made it nice to be able to stretch out with my economy ticket. Price of the ticket made it possible for me to join my son for a few days in London on the spur of the moment. Plane was clean in good repair and crew friendly.
Cons: Food was not acceptable, while I never eat much on flights this selection was the least appealing I have ever experienced. Raspberry sherbet was great. More foods which can be easily stored and served-Roma noodles I've had on Asian flights are great alternatives to "meals". I know it's hard to please everyone but eating on flights is more to help time pass and not arrive starving. Go with great self contained "snacks". Forget the "meals".
Pros: Being periodical flyer, this was the best entertainment system so far, making a 9+ hour flight enjoyable(!) Also best dinner meal and sufficient lavatories for constant availability.
Cons: The breakfast prior to landing was a bit sparse, a simple crouton with jam, no butter, contrasting the best dinner meal I ever had.
Airlines flying from Texas to India have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to India
Masks required on board, masks provided on flights from Texas to India
Social distancing seating
Middle seats unavailable to book on flights from Texas to India
Testing for antibodies, testing for symptoms for flights from Texas to India
Waiving of change fees. Search flexible flights from Texas to India