The Flight was on time and the service was excellent.
Pros: "the crew took very good care of us"
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Saftey measures great"
Cons: "Serve alcohol :)"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Cons: "The flight was delayed because one or more of the crew were late. I would suggest that when you board a large flight, start from the rear of the plane, not the front. Having to go past everyone to get to your seat is time consuming and somewhat stressful. The food was super gross. The so called beef bulgogi was not appetizing at all. For breakfast, the food was disgusting."
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Pros: "Flight was short and pilot got me there safely. Kept passengers informed about delays."
Cons: "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Cons: "Delayed departure"
Cons: "Always seem to be delayed"
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Crew was great"
Cons: "All was great"
Pros: "The check in process was smooth and the flight crew were pleasant"
Cons: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
Cons: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Cons: "Reclining seats"
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Pros: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Cons: "Nothing. Delta did very well with this one."
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Cons: "Flight was delayed and we missed our connection in Atlanta. We’re put on standby on the 2 later flights with no guarantee of seats. Flights out the next morning we’re booked as well. Would’ve had to wait until 2pm for a flight home. Decided to switch destinations and rent a car to get home. Luggage also wasn’t on plane to Columbia, SC either even though they said they would be!!"
Cons: "The flight crew were great"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Pros: "Smooth. Fast boarding"
Pros: "Flight was on time with enough connection time to board with zero issues"
Cons: "No problems on this trip"
Pros: "And arrived early, too.☺"
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "The crew on board were helpful"
Cons: "Delta staff at airport were unprofessional. They had us spend over an hour traveling to a different TSA line because they closed the line we were in. The other line was a 10 minute drive away. Also our bags did not reach philadelphia when we landed at 3 am."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."
Pros: "The flight trip coming to an end."
Cons: "Boarding is inefficient. Attendants were friendly but not attentive. The entertainment system was malfunctioning. This was not a pleasant experience."
Pros: "Ease of flight"
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "Boarding was quick and efficient. Landed early!"
Cons: "Food was Meh but fine"
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Cons: "Delayed flight, mechanical"
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Pros: "Plane should have been inspected before scheduled departure at 5:30 AM!"
Cons: "Narrowest bathroom I have ever entered! I weigh 120 lbs!"
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Pros: "Check-in was timely, and because my husband's arm was in a sling, we were allowed to board early. The plane was spacious, the crew friendly and helpful, and the pilot was terrific."
Cons: "There was no entertainment; however, the flight was quick and the plane was comfy."
Pros: "The crew was excellent."
Cons: "No leg room on aircraft"
Pros: "Crew was not helpful. Our flight was diverted to Memphis to refuel due to bad weather in Atlanta. The crew would not contact the Atlanta base about connections. Although I ended up making my connecting flight (as it was delayed 2 hours) my baggage has yet to arrive."
Pros: "I got to where I was going on time."
Cons: "I didnt have a seat until the entire plane was boarded. The only food was a tiny bag of pretzels,and a cup of soda not even a full can like other airlines. There was no entertainment. Plane was packed full."
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
They canceled our flights that went on anyway.
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "No delay and nice staff"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Cons: "You are almost always late!"
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The entertainment options were good."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Cons: "Boarding was confusing and disorganized"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Good multi media access and content"
Pros: "The included snacks and the seats."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Crew service"
Cons: "Flight delayed."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Cons: "Seats are narrow and no leg room"
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Pros: "Worst flight crew in business class ....super lazy"
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Crew was polite, Captain was helpful."
Cons: "Flight was delayed due to mechanical issues."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Pros: "We arrived 40min earlier than expected"
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Cons: "Flight was delayed"
Cons: "Seats are cramped"
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "Great flight overall"
Cons: "No one to check in our bags"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Boarding and flight was on time."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Flight was delayed. No food offered."
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "the clerk at the boarding desk was kind"
Pros: "Great flight. Nice airplanes and friendly hostesses."
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Pros: "Staff and customer service were great"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "I was allocated a seat on the plane, and we even made it from point A to point B"
Cons: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."
Pros: "Comfortable seats. Flight left on time"
I liked that the plane wasn't full so I could stretch out. I didn't like that there wasn't much of a choice of cuisines.
Excellent meal and great flat bed seat. Expensive wifi.
Pros: "Lounges are good"
Cons: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Pros: "Attentive crew, plenty to drink"
Cons: "Not crazy about the seat arrangement on this plane"
Cons: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Cons: "The meals could have been better"
Pros: "Customer service of the in flight crew is absent."
Pros: "I had a window seat, the tv screen worked and I was able to watch a few good movies"
Cons: "The food quality has significantly dropped."
Pros: "On time."
Cons: "Was an older plan but ok. No plugs at seats."
Pros: "More leg room"
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "No free drinks no entertainment"
Pros: "It was on American ticked through BA"
Pros: "The food, comfort and entertainment"
Pros: "Staff was very courteous"
Cons: "Cramped seats"
Pros: "I found everything to be acceptable for me."
Cons: "I was in seat 43A and the light from the galley was a mite bright from my seat, but I simply covered my head with the provided blanket and napped at will."
Cons: "The seats were too close. The food could have been better."
Cons: "Got stranded in Heathrow"
Pros: "The attendants were professional and polite."
Cons: "Food needs work."
Pros: "On-time with excellent entertainment system."
Cons: "No wi-fi."
Pros: "It was quite the opposite of departing flight. Everything was here perfect. Large entertainment choice. Food was good. Crew was this time way better."
Cons: "Nothing negative this time"
Pros: "It was great. Staff was very nice."
Pros: "No crying babies on the plane."
Cons: "Uncomfortable seating. Business class was taken much better care of than economy was. Crew tried to be cheerful, but I was supposed to start the second leg at 6:30 pm (approximately), and i had to change flights, got on that plane at about 12:30 am and got into Heathrow late, missed my next connection to Prague, causing more problems when I got to Prague. Not even an "I'm sorry for the delay" from crew or ground staff. Everyone seemed overworked."
Pros: "Super helpful Dallas staff"
Pros: "Service was excellent and food options were above expectations"
Cons: "Boarding seemed a bit unstructured"
Pros: "The crew was great!"
Cons: "There was no entertainment and that is a must on any transatlantic flight"
Pros: "Speedy, timely, very professional crew"
Cons: "A leg room is too small."
Pros: "I did pay the extra for the upgrade and I loved the extra leg room (never mind being next to an empty seat) and the food was awesome. Which is saying something. And when offered wine with my meal she made sure to let me know that they has sparkling wine! Crew was great."
Cons: "We could have seen the crew more. They were great when we saw them and it was an overnight flight so they were trying (I'm assuming) not to wake people. But it was a but sad for those of us who didn't sleep. Would have been nice to been offered an extra snack."
Cons: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"
Cons: "Flight delayed three times."
Cons: "1 hr waiting on the tarmak watching planes after planes taking off ahead of us without any reasons"
Pros: "Food options"
Cons: "Sold as British Airways, but actually an American Airlines flight No staff at BA counter for check-in. Had to go to American to check-in (worked this out myself) When printing tickets for check-in, was not supplied with bag tags. Had to approach counter for staff to print bag tags. Seat monitor was small and poor quality Limited movie selection"
Pros: "Same as above"
Cons: "PS I don't think this review will even post, as this is the 3rd time I am writing it, mysteriously every time I hit "Submit" I get a error response and my review blank."
Pros: "American Airline agent in Madrid was very helpful during check-in by finding us comfortable seats together."
Cons: "We could not do check-in on-line. Same as on the way from SFO to London and then Madrid. This is absolutely unacceptable. We plan neither use British Airways ourselves nor recommend it to any of our friends or family members in the foreseen future."
Pros: "Crew was nice and comforting."
Cons: "Well, if I needed to send a fax, there was a line provided even with a mobile airplane phone that didn't work. The LCD screen didn't work on most seats, no USB charging, no adjustable headrests, blowers were barely functioning. The jet needs to be replaced especially for being an overseas flight."
Pros: "Arrived at my destination"
Cons: "Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas."
Pros: "Efficient gate crew at DFW"
Cons: "Airbus planes are designed for efficiency--not human passengers. As a thin person, I'm okay, but the individual space is ridiculous. Eye strain from having a screen 6 inches from your face, or less. Seats should not be able to recline in such a design. Can't get to carry on bag. Trash pickup was mediocre. Horrid space. "Entertainment" choices paltry."
Cons: "Did not follow up on things they said they would come back for. For multiple requests. Also, didn't respond to the call light and had to turn it off and on a few times to have someone respond."
Cons: "Food, choice of entertainment"
Pros: "Direct airline"
Cons: "Delay, as usual on this rout because the airplane is too old and always have michanical problems From the inside it looks too old"
Cons: "Our upgraded seats were not available, will seek refund. My luggage was list and I had to buy new clothes."
Cons: "My seat had a broken entertainment screen. They were restarted a few times, but no one offered me to change seats to a functional one. There were seats in business and first class that were not taken as well as a few economy. It was a 10 hour flight!"
Pros: "Comfortable, food was good. The crew was nice."
Cons: "Delayed 2 hours, in-flight entertainment and wi-fi did not function which is tough for a 9 hour flight."
Pros: "Flight was delayed 4 times, but communication about this was good so no one was kept wondering. Overall, the crew were attentive with smiles...sometimes that makes all the difference in the world. Movie selection was good for a long flight."
Pros: "Quick boarding"
Cons: "Unable to upgrade seats easily, upgraded seats given freely to passengers who did not pay for upgrade. Passengers who paid for upgrade were not given a choice of the available seats. Other passengers just moved to which ever seats they wanted. Like my upgrade money back!! Other than that, pretty good."
Cons: "No roomin seats and too close to seats in font of you. I was very uncomfortable through flight"
Cons: "Old 747-400. The seats needed replacing. My seat had a hole in the padding and a wire bar to sit on for many hours."
Cons: "These long haul flights are getting more and more cramped."
Pros: "Very cramped and terrible food. Entertainment was very limited much better on other airlines."
Because our first plane from Seville to Madrid was delayed, we missed our connecting flight from Madrid to to Barcelona. We were directed to Iberia air customer service to take the next flight. We waited at the service counter 45 min because there weren’t enough agents available to handle the long line of people. As a result, we missed the our scheduled airport transfer to the hotel as well as our scheduled Barcelona city tour. We had to pay for a taxi (33 Euros) and reschedule the city tour (6 Euros lost).
Boarding in Barcelona was awful. The rest of the flights were great!
The flight was standard. However, my checked baggage was lost in transit. I was notified that the baggage made it on the next flight that evening, but no updates regarding the status of the baggage was provided after the subsequent flight landed. It’s the next morning, and I still haven’t heard about the status of my baggage.
At check in, an aisle seat was offered to me, which I really appreciated because I need more leg room and was traveling alone. The food was good. I also liked how there were separate lines for boarding groups in Madrid, which helped avoid confusion. Overall, I had a very good experience.
Vueling charged us for bags even though we paid prior to flight. Avoid them if booking Iberia and they are operating flight.
English language entertainment options.
The agent in Berlin Acted like an Air Berlin( the airline that went out of business) agent! I said hello and she turned around and walked away…..that little lady then came back And said loud and gruff “ boarding starts in 20 minutes!” Iberia express needs test riders to Get rid of the nasty ones so they can stay at home… and not say hello back to her Pax
Very unhelpful in locating me as a passenger
Nothing. It is as expected
I think it was silly that we needed to get a new boarding pass after we showed proof of a negative covid test. I think this proof could have been done online when booking the flight. It seemed very inefficient to do at the gate for everyone.
Cons: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Pros: "crew and flight excellent"
Cons: "too close the seats"
Pros: "On time!!!"
Cons: "Long walk to our gate."
Cons: "The aircraft was not full. Passengers were staggered, but not staggered enough. People were assigned aisle seats (normally a good thing), but the person in front of me kept her seat fully reclined, squashing me in and making the 10 hr flight most uncomfortable. No soap in one of the lavs"
Pros: "Not much it’s a very regular flight"
Cons: "Delayed almost 1 hour. No entertainment on board and nothing offered except for purchase"
Pros: "They made up time on the flight"
Cons: "This was already a makeup flight and it wasn’t efficient enough to help me"
Pros: "Fast boarding, good entertainment and arrived early"
Cons: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Pros: "Liked that each seat had its own screen for viewing and the selection of movies."
Cons: "We specifically paid and picked seats in advance towards the front of the plane and when we checked in at the counter the day of they reassigned us to different seats that they choose at the back of the plane without giving us any type of explanation for doing so. What was the point then in charging us extra to pick our seats?! Also when the person in front of you reclines their seat back you are left with very little room."
Cons: "No free food or drink was offered."
Cons: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Pros: "Other than that I landed safely. Nothing"
Cons: "From the staff to the food but mostly the staff. I have never experienced worse customer care then this. Pretty bold statement since I’m a New Yorker. Flight was delayed and it wasn’t weather related. Too much to complain about . Never again will I travel with them."
Cons: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Cons: "Maybe include vegan options for food?"
Cons: "Few movies. Not good food options"
Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Pros: "Crew was very helpful and caring"
Cons: "Boarding and how our hand lugagge was handled"
Pros: "clean, good entertainment services, and service from crew"
Cons: "delayed start, very cold temp. during flight"
Cons: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Cons: "didnt get support for connecting flight. Flight was delayed in run way making us miss the connecting flight."
Cons: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Pros: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."
Pros: "Food, entertainment (great monitors), new cabins."
Pros: "Smoothest flight ever"
Cons: "No beverage of any sort offered"
Pros: "A321 feels outdated but the seats were not bad for sleeping. It was a basic 3-hour flight."
Cons: "Stuff was busy SELLING drinks and food. When I asked for a glass of water the stewardess said she would come back after this round... no she didn't. Although it didn't matter that much for such a short trip."
Pros: "Only nonstop flight from Madrid to LA"
Cons: "Iberia, please renew your crew or give them some hospitality training"
Pros: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Cons: "Not a British airways flight, but Iberia. No TP in the head"
Pros: "Again, the crew was very friendly."
Cons: "This time, we didn't start boarding until *after* the scheduled departure time."
Pros: "I was pleasantly surprised by the amount of legroom. Service was pleasant."
Pros: "Food was good"
Cons: "I could not cross my legs and my purse would not fit under the seat. Very uncomfortable flight. Fortunately they had a good selection of movies and TV shows to watch"
Cons: "No help from kayak vayama to get additional baggage, seats"
Pros: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Pros: "service on the flight was excellent pilot helpful and informative about weather and delays"
Cons: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Pros: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Cons: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Pros: "Good to eat on flight"
Cons: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."
Pros: "Good seat , short flt. Too short for food."
Cons: "Did not know I would have to pay extra for luggage. I may have overlooked something when I booked."
Cons: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."