Very nice staff, airplanes, and an excellent value in premium economy.
Food quality is poor. Flight attendants are very friendly and professional.
I flew on Zip Air on the way to Asia so I can compare. The two airlines are night and day. Air Premia was so amazing compared to Zip Air. I have flown Korean Air in the past and I honestly don’t know the difference between Air Premia and the “non-budget” airlines. My Air Premia flight provided me two bags whereas I had to pay for Zip Air. On my under 11 hour flight, we were provided two full meals! The flight attendants were so kind and polite.
For the price, the overall experience was what I expected. The prices were fair and competitive, the staff friendly and more responsive than other airlines, and seating spacious. The downside was food portion size, but I'll gladly pay a few dollars more for the hot noodles or other supplemental snacks, given the more affordable ticket prices. I don't mind the absence of Hollywood movie programming if that leads to inflated ticket prices. Wi-Fi worked well. In addition to spacious seating for the Wide Premiium, I'd suggest foot rests to complement the calf rests. There're problems with booking Air Premia tickets at the home website. The underlying app engine won't process non-Korean credit cards, which is a major oversight, probably hurting the company's bottom line. I can go to Kayak or a third-party website to book Air Premia tickets, but it's an awkward work-around when other airlines don't have to resort to this tactic.
As it's a budget airline it's pretty basic. But the quality of crew and plane is excellent.
First time flying with them and was pleasantly surprised. I had a premium economy seat which is very similar to some other airlines regional business class product. Seat was large, pillow was provided, huge amount of leg room, entertainment was available (only Korean shows), and lunch meal was served between Narita and Seoul. Really enjoyable and affordable
Maybe the reimbursement voucher should have been larger than a 10k won. That voucher is only for refreshments. The flight was delayed or pushed to more than 5 hours. It should be more than just 10k won and it was already past midnight. Some people or passengers like who was already there 5 hours prior to the original flight departure. 4pm** That was the only unfortunate thing about it . Other than that it was good .
5 hour delay, therefore, middle of the night arrival doesn’t help.
The staff were very friendly, and the flight was comfortable. That said, there was no option to specify dietary restrictions before the flight, so you may need to bring your own food. Also, there was no wifi available for the flight, though there is an in-flight entertainment console with many Korean-language shows and movies.
The legroom was great for a 5’11” person. The 11 hour direct flight had two meal services included in the ticket price which was less than other airline’s cost without food service (Canada air)from sfo to incheon. The airline is focused towards Korean nationals with the onboard entertainment selection of Korean movies but English subtitles were available. Overall premia air is a great option to fly from the US to Korea.
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Need to improve on punctuality. My flight was delayed by 1 hour.
Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.
Except that our flight was cancelled, by mail, and later moved to 12 hours prior, then the experience was good. In Bangkok we were offered a hotel, it was fine, but would have been nice to know in advance😉
The flight was mostly fine, but I really wished that seats had an outlet to charge devices considering the length of the flight (15 hours there and 14 hours back).
Although booked meal of fruit only The crew had not received this special meal The same happened on my flight Bangkok / CAN The films are so old that best is to use own computer to watch downloads . Serve nuts but they do not warm up . Service is attentive , WC clean
Terrible. It’s like they are stuck in the dark ages. I brought a standard carry on suitcase and a back pack - I was told I could only carry on 7kg per bag - in business class, I was forced to remove articles from the suitcase and put them into my backpack! That’s the most ridiculous thing I’ve ever encountered in all my years of flying. The two bags weighed the same amount but one could not be more than 7kg. Holy cow.
Amazing experience, tonnes of leg room, great crew and smooth flight. Especially for this price for business class.
Great Value with Tway Airlines I highly recommend flying with Tway Airlines—especially if you're looking for a budget-friendly option. While the lowest fare comes with limited luggage allowance, it suited me perfectly since I was traveling light. Check-in and boarding were impressively fast and hassle-free. The ground staff and cabin crew were exceptionally polite and courteous throughout the journey. Although the aircraft was an older model and lacked inflight entertainment, this was a minor trade-off considering the ticket cost was nearly 70% lower than typical fares on the ICN–FRA route. If you're focused on value and efficiency over luxury, Tway delivers a smooth and pleasant experience.
I liked cleanliness, comfort, kind staff. I thought communication about meals could be better. We did not know how we were supposed to ensure we had food and drinks in our booking
ok flight, but charged for everything. water, food, baggage. no free water available, I had to plead to give me water to take medicine.
Need to consider about zero entertainment services and lack of flight information!
I can't board the 2nd flight due to the last 1st flight. In the 1st flight check-in, I can't board due to the stupid problem of K-ETA visa. The booking system and the flight company should inform the customer a few days earlier. This is the worse experience in my life. I won't use KAYAK and the airline anymore. My friends were also surprised about this stupid situation. I won't use KAYAK and T'way anymore.
I can't board the flight due to the K-ETA problem. You should inform the customer clearly a few days before the flight. I can't cancel/change the flight now. This is the worst experience in my life. I also never hear about this kind of bad experience. I won't use the booking system and the flight company anymore.
A truly unpleasant experience with Vietjet. The check-in especially was unacceptable. Our purchased ticket stipulated that our paid-for baggage included one checked bag (20kg), a carry-on (7kg), and a personal item that must fit under the seat. The check-in team insisted that the 7kg limit also included the personal item, which was not mentioned on our ticket. They would not listen to any reason, including that we had planned our trip around these weight limits. We were forced to purchase expensive overage baggage as a result. Throughout, the staff at Denpasar Airport was extremely rude and threatening in their behavior. When we boarded the plane, Vietjet's service did not improve. The lavatory didn't have soap at the very beginning of the flight and this wasn't fixed. We were also made to board a full hour before take-off, only to sit for no reason on the tarmac before a long flight. I wouldn't fly with Vietjet again.
well it was a short flight so there was no food but couldnt answer that question with a N/A There was no entertainment so N/A but the flight was great and staff was number #1
Never on time when I fly and Thai Vietjet App is too complicated. I had booked und paid for seat number 15A but when checked in, I got another seat number and row. I paid extra 50 bath for what??? They couldn’t change and I got no refund. No time to discuss with the ground crew to change it. I would never pay for seat anymore.
Excellent experience nothing could be improved with staff. Was hoping someday the airline will use tape recorded lfor languages that are not common to staff. Probably with AI it might be a good addition
Need more where chair assistant helper I request, but no one help me.
We were packed in like sardines. They did not even serve water on the flight!
Everything was good just the part on the need to transfer via bus to plane
Around Asia, Vietjet is always my favorite airline. Great service and beautiful stewardesses :)
I get tired of Viet Jet's regular delays. I tell myself every time that I need tp switch to Air Asia, which I have, but AA doesn't always have flights when I need them. Oh well...
Worst experience, hands down. With a movable departure time it's impossible to know at what time to go to the airport. On the day of my return flight I received a kayak email informing me that my flight was bent rescheduled for an hour earlier. I literally had to run to the airport to learn it wasn't true. Never again
The flight on the 8.10was canceld so i had to by tickt on anather airline As the low say i will need a full refand of the mony i paid you for this flight! Thenk you Dan richental
No snacks meal or drinks for 9hr flight, no entertainment options. Crew appeared tired, irritable. It's apparently a budget airline, they make sure it feels that way.
Un peu déçu par le vol, c’est la première fois que je prend un vol de 6h ou les boissons et la nourriture sont payantes et pas inclus dans le vol. Peut être que c’est propre à la compagnie mais ça m’a surprise. Le fait qu’il n’y est pas d’écran pour pouvoir passer le temps était aussi un point négatif. Cependant le personnel était très agréable.
First time of flying with Air Asia and great choice
Don't even offer water on a 5 and half hours flight. Its laughable one have to rent a blanket.
No free water. Water cost money in a currency that I didn’t have.
Pay for food on an almost 6 hour flight. Very tight space, I had to show my boarding pass for the food I paid and the blanket set. I had an online boarding pass, that didn’t work, I had to take out the printed boarding pass out of the overhead locker whilst my neighbour was eating, as I was sitting in a Center seat. The staff was very friendly and got my bag out but it didn’t make sense. As the online boarding pass was enough for the blanket set. But not for the food. Just to make a check on the piece of paper. I had a warm free meal on an one hour flight from BKK to Samui with Bangkok airways. So airasia just tries to save money where they can.
