Pros: "Crew was very friendly and took good care of the passengers"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Better food offerings"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Nothing"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Pros: "Nice new seats"
Cons: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Pros: "Yes"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "Transfer f from first flight leg"
Cons: "Food and the 757 lay out"
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Friendly staff"
Cons: "Napkins stuffed in the overhead to fix presumably the rattles."
Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Everything went smoothly - very happy"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "Crew were very friendly specially with my 6yrs old daughter"
Cons: "late leaving, arriving and taxing."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "What an easy flight. Run very well!"
Cons: "The crew seemed a bit tired, but it’s the season"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "The temp"
Cons: "It was too hot."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "Crew great."
Cons: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Pros: "The crew were professional and courteous"
Cons: "Nothing, as it’s a short flight!"
Pros: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Cons: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."
Pros: "Flight was good with no turbulence. Crew was professional and courteous."
Cons: "Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too."
Cons: "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"
Pros: "Staff was very friendly, food was ok"
Cons: "Flight was delayed multiple times"
Cons: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Pros: "The meal that they served was great."
Cons: "The leg room for someone that is 6ft 4in is not the best."
Pros: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Pros: "excellent service, loads of attention, good gluten free food choices with a finnish twist"
Cons: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Pros: "Plenty of leg room, and I got an empty seat next to me! Food was served on time (an hour into the flight, and about two hours from the destination). The options were decent particularly the caserole in terms of portions. Plenty of overheard compartment space, even with a nearly full flight."
Cons: "The arm rest between seats doesn't raise to the full upright position, only one-half way. The TV needed to be reset by the purser due to it being stuck on kiddie mode. If you're a snacker, bring food."
Pros: "Movies."
Cons: "No leg room."
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Pros: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Pros: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Cons: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."
Pros: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Cons: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Pros: "Entertainment, quick de boarding, food tastes good, free drinks"
Cons: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."
Cons: "i get sit 57 E both way forvard and come back. My travel was very long - 4 flyds. One of them t his is 11 hours. I am very very tired."
Pros: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."
Pros: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Cons: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Pros: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Cons: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Pros: "All standard service, nothing extremely good or bad."
Pros: "Everything was great. They made a nine hour flight actually enjoyable."
Pros: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Cons: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Cons: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Pros: "Great flight and nice people"
Cons: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Cons: "American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks..."
Pros: "The crew members were pleasant"
Cons: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Cons: "Had to rush to my next flight and the gates were far apart."
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Pros: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."
Cons: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Pros: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Cons: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
Pros: "9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?"
Cons: "Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal."
Pros: "Once we got on the flight it was all good!"
Cons: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Pros: "Friendly crew"
Cons: "Miserable, ancient entertainment system that had to be restarted 3 times"
Pros: "Good leg room."
Cons: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Pros: "Decent food."
Cons: "$100 for your second checked bag and then another $100 if it's overweight. I think this was criminal for an international flight, and I will not fly Finn Air again because of this. Also you have to pay 25 Euro for your seat after already booking the flight. Additionally the leg room is average at best."
Pros: "Seats were comfortable with plenty of room."
Cons: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Pros: "The crew was amazing. It was a long flight and they kept bringing us drinks and snacks for 10+ hours."
Cons: "Was not able to check in online on either leg."
Pros: "The lie flat bed was nice. Lots of good, new movies"
Cons: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"
Pros: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Cons: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."
Pros: "Food, drink, and movies were great! Gotta love the A380 and British Air"
Cons: "Only item that could be better is quality of onboard entertainment."
Pros: "I liked the pretzel snacks and the entertainment options."
Cons: "I had a flight from London to SFO with a connection in Dublin. However, since I was traveling to the US I had to go through customs in Dublin. There was an hr an a half layover and yet I was running to the gate to make my connection. This seemed to be due to an inefficient system."
Cons: "Flight delayed over an hour even though the aircraft was there. Also my luggage did not arrive aty destination"
Pros: "The crew was friendly and attentive"
Cons: "Paying more for closer to the door is like cheese on a burger. Not my favorite move by airlines."
Pros: "the food"
Cons: "the service was disgraceful"
Pros: "Crew was very nice and helpful. Boarding process could have been better it was slow."
Cons: "It would be nice to offer more than just coffee, tea or water for free and come around more often."
Cons: "The crew did not come around with water as often as I would have liked."
Pros: "Better food than on British Airways flight from San Francisco to London. More comfortable on Are Lingus than on British Airways flight from San Francisco to London."
Pros: "The staff was very friendly this time, though thats not always the case. The entertainment is very good."
Cons: "The plane was really old with no space to move in the seat. Once the person in front reclines, you pretty much can’t even get out to go to the bathroom."
Cons: "Plugins for headphones too old: no stereo sound. Paid for WiFi but it didn’t work."
Pros: "The crew was cheerful and the food was decent. It's a nice option for going from Europe to the US. Going through US customs in Dublin is much more convenient than waiting in line for 2+ hours in America after a 10+ hour flight."
Cons: "Boarding seemed a bit chaotic. Everyone had already lined up before they even started boarding business class. The seats and the on-demand IFE are a bit dated."
Cons: "Their food is grotesque."
Pros: "Great service. Food was alright. Quick boarding"
Cons: "Luggage took forever to arrive."
Pros: "The staff was generally pleasant (except for one attend on the SFO-Dublin flight. The lunch and dinner were very good (desserts as well were better than on other airlines I have flown). There was a good selection of movies."
Cons: "The seats on the trip Dublin to SFO were a bit cramped. I wasn’t able to lean my seat back as the passenger behind me asked me not to because his knees were already touching the back of my seat. The web check in was prone to error. For both legs I had to start the web Checkin at least twice. I also got an error page when I tried to print my boarding pass. I do’s not find a way to add my boarding pass to my iphone’s wallet."
Pros: "Flights were on time. Planes were clean and comfortable. The food was ok - the ice cream was great as was the extra water."
Cons: "Some better food quality would be great."
Pros: "Not much. I'm always grateful for safe travels."
Cons: "Their cc machines couldn't process America credit and debit cards (I was one of 5 ppl in my row that had the same problem). When I paid w euros they didn't have change, said they would bring if before I landed and never did. This happened both to and from EU. Additionally the internet didn't work AT ALL and none of the attendants had a Clyde as to how to set it up. Finally, the attitude at large was dismissive, the idea of customer service is clearly not one Aer Lingus has embraced."
Cons: "We reserved specific seats by calling Aer Lingus directly 4 months prior to our trip. When we arrived in Dublin from Paris, we were told by a very uncaring Aer Lingus representative that those seats were not available and were assigned seats that split up our family. He acted as if he could care less. The food was average. I have never flown internationally and had to pay for alcohol. Seat space is never great in economy, but this was one of the worst. Luggage for our entire family was lost for 36 hours."
Pros: "I thought the Airbus 330 was new, well maintained and clean, but the plastic fittings and layout were cheap. The crew was friendly and conversational."
Cons: "The food, which was small and unappetising was served 1 hour into an 11 hour flight, and aside from a burrito near the end, nothing was served. They said that the drink cart would not be coming around but the one time 1hour into the flight before dinner, and wouldn't be coming round again, so We'd best order our drinks ahead of time if we wanted any wine etc to have with dinner. Very inconvenient. Leg room ridiculously small ."
Pros: "Clean plane, great service, delicious food with a menu card to boot - nice touch - good entertainment: I highly recommend Aer Lingus!"
Cons: "The American pre-clearance in Dublin did not mind running me a half an hour late to be the last to board the plane with everyone waiting and ready to go, very stressful!"
Cons: "It was delayed, stewardess not friendly"
Pros: "Friendly flight attendants!"
Cons: "Inflight entertainment needs upgrades: better options and better performing screens."
Pros: "Crew members were impressive. Upon questions and requests, they respond in friendly and elegant manner."
Pros: "Seats are fairly comfortable in coach and the blanket and pillow help."
Cons: "Aer Lingus is definitely a budget carrier and alcoholic beverages are not complementary in coach. Not a big problem, but it is a downside to the overall experience. Definitely not the level of service I expect on BA and not as good as on the AA flight to Glasgow."
Pros: "Crew members are very pleasant. Entertainment was good."
Cons: "Very small snack provided at second mealtime was inadequate for body clock time wanting dinner."
Pros: "The entertainment package was varied, enjoyable and needed for an eleven hour flight. The service was average as was the food."
Cons: "As usual the seats are to small and too close together, front to back. What offends me is that the airline offers a minimal meal and or treats with an occasional offering of water and then turns around and offers to sell you extra food or drinks. Sadly though I believe most airlines operate this way now. I suppose it is what you pay for now. It sure isn't the way it was even a decade ago."
Pros: "the crew was wonderful and so very friendly"
Pros: "Crew was friendly and helpful. I require gluten free meals and was accommodated with meals and snacks."
Cons: "Sound on entertainment was terrible. I couldn't understand dialogue and background noises was too loud. Gave up after 10 minutes and read the books I had brought on board. I understand having to pay for alcohol but it would have been nice to get a wine with dinner for no charge."
Pros: "bia preorder meal was fantastic. Problem is that on 11 hour flight, you need at least 2 meals"
Pros: "The crew was very helpful and after becoming ill after eating the meal, one of the flight attendants was extremely nice and checked in on me from time to time to give me water."
Cons: "The special meal I received actually made me quite ill. I highly recommend bringing your own food on board or purchasing the snacks on the flight instead."
Cons: "We were not seated together. Unable to choose seats in advance or contact them in advance by phone as closed for holiday."
Pros: "we arrived an hr ahead of time. the staff was mostly pretty pleasant."
Cons: "Food is just downright terrible. really slow service. forgot about my section of the plan. past us to refill and never came back. Seats are uncomfortable despite the decent leg room. Just not a great experience."
Pros: "Friendly service"
Cons: "No wifi on the plane...it did not work on both of my flights."
Pros: "I've traveled Aer Lingua several times and been pleased enough to keep choosing AL for my transatlantic trips, however this, the on February 4th 2017 was my last favorite because this time i felt the low-budgetness of travel. there was less leg room, the food was edible, the in-flight A/V was not worth the effort of trying to watch our listen and the crew in my section not very attentive. Having said that, this was a one time mediocre experience that I'm reviewing and hasn't put me off AL at all - it's a good airline and I will continue flying with them."
Pros: "None"
Cons: "I was unable to change the flight in any way shape or form (even though I requested that weeks in advance). The only alternative was paying $+1000 more to change. While I still had tons of questions of my options (and was calm and polite!), they hung up on me. I ended up not even going on my flight and note being able to cancel my flight. Ridiculous, rude, and plain unpleasant. I will never take this airline again."
Pros: "Crew was good. They were a bit slow with the drinks and food though."
Cons: "The seat in front of me was broken so every time the passenger in front of me reclined, she was basically in my lap."
Pros: "Nice crew, fairly comfortable seats. Lots of tv and movie choices."
Cons: "Food was not as good as flight in other direction. Limp and close to expiration. Boarding on this airline is always a rush. Flight is announced and advertised as wifi enabled but impossible to connect, despite multiple tries throughout the twelve hour flight."
Pros: "I loved that there was a personal entertainment system for each passenger to listen to music, watch movies, etc."
Cons: "The system itself is extremely hard to navigate. The buttons won't respond to touch well so it takes you 10 minutes to set up a movie. Mine also kept rebooting itself so I couldn't watch a full movie the whole way through."
Pros: "Food was good"
Cons: "Alcohol was not free"
Cons: "My checked golf bag was not at baggage claim on arrival. Not delivered for 2 days causing havoc and extra expense for my golf vacation."
Pros: "Food Crew People all were great flight smooth just like above."
Cons: "I was very cramped in my seat. You can't stand up to get out of the center if everyone is reclined. Couldn't stretch legs or lean forward. Forget about any sleep, I need to understand how to get an isle seat."
Cons: "i checked my luggage on tuesday 09 13 2016 and didn't get it back until monday 09 19 2016...very very very inconvenient since i was flying back on wednesday 09 21 2016 very early in the morning..."
Pros: "I was nervous about an unknown, no-frills airline. The food was nothing special, but everything else was great. I would use them again."
Pros: "Air crew are very friendly and welcoming. Plenty of space available"
Cons: "No water is brought around after the first hour until the plane lands so you could go 8 hours without a drink. Drinks are available in the galley but it's difficult to reach through all the people"
Pros: "The crew were lovely from beginning to end. The direct flight to SFO was stellar after traveling for three weeks. The pilots' directions, decisions and effort were very professional. The selection of movies and entertainment were great. The meal and snack were good."
Cons: "All seats should now have a USB port, not just a power outlet. The sound system for the entertainment is terrible. The connection should allow for personal headphones, earbuds to be used. Watching a great movie on a terrible sound system is quite frustrating. Also, the crew needed to include another full pass through of sodas/juices and a few more trips to collect waste. There was way too much of a dry spell for a 10+ hour daytime flight."
Pros: "Friendly staff, on time."
Cons: "For an 11 hour international flight the included meal service was pretty weak."
Pros: "See comments about the special meal. I did like it that the crew communicated better regarding water and beverages on the flight from Dublin, than on the flight to Dublin."
Pros: "The per-seat entertainment selection was wonderful! It kept my family fully occupied during the long flight."
Cons: "My seat button was broken and did not recline, plus the seat in front of me seemed to recline even further than normal."
Pros: "flight was on time. staff friendly & helpful"
Cons: "absolutely no leg room-my knees were injured when person in front reclined their seat. No food choice-also too hot-potatoes mushy. entertainment- need more episodes of shows for a 10+ hr. flight"
Pros: "Near empty flight, excellent entertainment selection, good food when served, low fare"
Cons: "Infrequent food (last meal was served very late and everyone was hungry), you have to pay for alcohol and extra food, touch screens are low quality, entertainment audio quality is poor with old headphone jacks, generally older plane"
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "Nothing"
Cons: "Everything"
Cons: "Entertainment worked sporadically"
Pros: "Great crews, excellent customer service"
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pros: "Not being charged for my first bag of luggage"
Cons: "Nothing"
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "My seat"
Cons: "Crew"
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Cons: "Nothing."
Pros: "Staff"
Cons: "We were 2h late"
Cons: "Security services at Manchester airport...too long and not friendly at all"
Pros: "Nothing"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Cons: "Screen broke half way through flight. Food was poor"
Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Cons: "I was asked to change my seat repeatedly"
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "Nothing"
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pros: "food was good, leg room was decent for economy"
Cons: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "Very clean plane, comfortable seating, crew great, food actually delicious!"
Cons: "My bags were delayed, and ten days later, I still don't have them."
Cons: "Free snack and tea and coffee"
Cons: "Wifi was down all the way."
Pros: "Flight attendants were excellent and very pleasant."
Cons: "2nd serving of food was not good."
Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."
Pros: "The air hostesses were first class. Pleasant, efficient and professional."
Cons: "The tv selections. Could have had more variety"
Pros: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Cons: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."
Cons: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Pros: "Friendly staff."
Cons: "Plane was late leaving London. Meal choice was again chicken or vegetarian. Not really a choice. Stingy with the wine at dinner."
Pros: "The flight crew was amazing. The entertainment system was great"
Cons: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Pros: "Lots of video entertainment options and economy plus was very comfortable."
Cons: "A380 takes a long time to load everyone onto plane and get everyone off the plane as well."
Pros: "The trip was o k and the crew performed well"
Cons: "The connecting time in London was too much"
Cons: "FLIGHT WAS CANCELLED IN THE LAST MINUTE, I WAS STRANDED IN LONDON AND HAD NO COMPENSATION"
Pros: "My luggage made it to LA"
Cons: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Pros: "Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew."
Cons: "I was seated between 2 people, and it felt like very little space."
Pros: "There was one female stewardess who was extremely kind and helpful"
Cons: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Pros: "A wide range of entertainment in flight Good customer service from the crew Speedy Boarding process"
Cons: "Lack of taste in food Not much space to move around e.g. legs and arms while seated"
Pros: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Cons: "Flight was delayed. Not many entertainment selections."
Pros: "All of the flight attendants were extremely sweet!"
Pros: "The crew was great"
Cons: "Didn't like the 2 hour delay. Had to wait on the runway because of lack of organization at the london airport."
Pros: "Great crew!"
Cons: "Late catering delayed flight. Fix ground services."
Pros: "The staff are good and attentive"
Cons: "Just the delay and long flight but that's something that BA has no control"
Pros: "smooth flight"
Cons: "no dairy free food options"
Pros: "The crew was great! Very friendly and helpful."
Pros: "Flight on time"
Cons: "Food"
Pros: "Excellent service and the crew was very friendly"
Cons: "Seat is not so confortable crew member is not enough always forget to skip my raw and there is no more food I want ! Airplane is too big all full too many people and the gate is too far to walk to"
Pros: "In flight entertainment, food and everyone was great!"
Cons: "No issues"
Cons: "Please fix the boarding process."
Pros: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Cons: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Pros: "The food was good and the flight attendants were attentive, especially considering the number of passengers. Overall, British Airways does a much better job than most American airlines."
Cons: "As with most airlines, the seats were cramped, especially when the person in front of me reclined their seat."
Pros: "Crew"
Cons: "Legroom could be better"
Pros: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Cons: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Pros: "Great equipment, fantastic service and punctual."
Pros: "flight was on time. Checking in was easy, and well directed. As for entertainment, plenty of new release movies to view."
Cons: "The seats are uncomfortable, due to a metal box under the seats . You have to sit with legs in an angle, instead of straight; After 9 hours, it's very uncomfortable."
Pros: "Great staff and actually comfortable :)"
Cons: "Everything was great"
Cons: "video unavailable for half for the flight"
Pros: "Entertainment selection."
Cons: "The air was stale. No circulation. It made me sick."
Pros: "Food was great. Service was great"
Cons: "There were these metal boxes in floor and there was no leg room"
Pros: "ON. INITIAL RELEASE ROUTED FLIGHT PUT US ON.AMERICAN AIRLINES...LIKE A CATTLE CAR.."
Cons: "OVERALL EXPERIENCE WITH BRITISH AIRLINES...WILL FLY WITH DIFFERENT CARRIER NEXT TIME..."
Pros: "Flight was great service good. Food was good as well."
Cons: "Nothing"
Pros: "Flight crew were very nice. The entertainment was nice. The inflight meal was good."
Cons: "British airways told us we can't take our standard size carry on in the flight and have to check it in. They damaged our luggage. The personnel at their LAX kiosk were very rude when we wanted to report the damaged bag and turned a nice experience into a bad one."
Pros: "Boarding went smoothly."
Cons: "the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!"
Cons: "The seats and the conglomeration at boarding time."
Pros: "I liked the extra compartment and arm rest by the window seat."
Cons: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."
Pros: "The food was good and the leg room was very good. The flight was on time."
Cons: "On both flight s going to LAX to London and London to LAX we were sitting in the back of the plan with all the families with noisy kids. on the flight to London I had two twins in one seat it was difficult for the mother and the children were all over the place. with a tantrum at the end of the flight because of having to have the seat belt on. On the flight home we were in the last row and all kinds of crying kids. If I ever fly again on British Air I want a seat further forward but if is hard to pre book your seat. We are in our 70's and would like a quieter area."
Pros: "On time and nice."