Find Cheap Flights from Toronto Pearson Intl to Cancun (YYZ - CUN)

Arrived earlier than expected. Were seated in the emergency row, great legroom. Leather seat, comfortable.

Boarding was late. Had to wait.

The airline personnel couldn't have been more kind, courteous and professional. The airplane itself was in excellent condition, and the entertainment had the potential of being very good,

There were seemingly nonstop commercials that were running on the screen, and being broadcast throughout the entire cabin. Bring your earplugs if you don't want to be bombarded by commercials for two thirds of the flight.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.

Crew

Delays

Staff was pleasant and helpful

We did not know about having to download the App for the entertainment option. This would have been good to know before hand

The flight left on time. The crew were polite and professional. The pilot didn't hit any bumps in the air.

I don't like flying in general. It is one long hassle from what you can carry in your luggage to the cramped quarters. It is still faster than driving.

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Very friendly, helpful and attentive crew.

Narrow aisles and seats. Snacks for kids should be distributed first, ie we had the 'option plus' package and received our snacks well, well before the kids got them. By the time their snacks arrived, they ate already ours... Priority luggage did not work at Cancun airport- snacks shoud be coming with a sandwich at least. Boarding time should start as indicated on the ticket not 30 minutes later.

Direct flight, lines moved relatively fast,the free entertainment on the computer screens

The advertisements on the screens Everytime you changed between catagories

Small Seating. Unable to pre-check in.

At least my travel companions were lovely.

Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless

The flight was on delay from Aguascalientes to Mexico city and from Mexico city to tijuana

I liked that I got to my destination without anything missing.

There was a two hour delay which was horrendous

Good customer service from the crew.

The flight was delayed.

The flight itself was good snacks were good

Delays and two of my laggage did not arrive on my flight .To make things worse when I recieved my laggage the next day, there was four brand new pants missing.I will not consider this airline for future flights.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Consistent service

In cabin was too hot... and I left behind a favorite scarf....

I was told to keep my feet on the carpet while awaiting the washroom - didn't release that while standing I shouldn't go too far back to avoid the opening door. Know I know !

I love the easy flow boarding system.

Our departure was on time

N/a

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

I tried to call your airlines to reserve a spot for humanitarian supplies. I run a rescue for dogs in Cancun. I could never get through to anyone and there is no info on your tickets about the cost of a third bag. I was charged an extra $500.00 for two extra bags that were carrying donated supplies to help the animals. But your airline made it a useless endeavor because they ended up costing more than they were worth. The people at the gate were unbending and I'm so disappointed that it is more important to you to make money than help non-profit organizations. I have run Isla Animals for 15 years and have had much help from kind airlines, I won't be flying yours or recommending yours to any dog lovers.

The food

The crew was absolutely terrible and very rude