Pros: Good service, comfortable seats; of course, the overhead space is limited, since it's a small prop plane.
Cons: Connecting flight an hour and a half late; the airport in Toronto is a tad small for the traffic/
Nov 25, 2015
Pros: The Porter crew is helpful and nice.
Cons: No TV or plug to charge devices.
I'm sold on Porter
Posted by: Anonymous,
Mar 04, 2016
Pros: Only 20 +/- passengers. Cute plane. Nice attendants. Adorable Toronto airport.
Cons: Easy flight except last 20 minutes. Horrible ear pressure. I don't think that can be helped.
Mar 05, 2016
Pros: Always enjoy flying Porter. Very pleasant staff. Flight attendants were friendly.
Zero customer service
Oct 21, 2015
Pros: As long as you don't need to change your flight or contact a service agent with a question its convenient out of downtown.
Cons: I was traveling with my Dad and he was hospitalized so unable to make his flight. I spent hours on the phone waiting to get an agent. I was on hold for more than 40 mintutes twice with out getting an agent. Gave up with trying to get help on the phone and went to the airport. Agent there won't do refunds. Waited 30 minutes on the phone at the check in desk. No sympathy for the circum stances that my Mom and Dad were being flown back to Canada on an air ambulance. Porter did not refund my parents tickets and charged me $125 for there 2 extra bags I was taking even though my parents tickets included each bag. Horrible service! Phone wait times are reidulous!
Porter is an amazing airline. I flew out of Toront
Oct 07, 2015
Pros: The free shuttle from downtown to airport
The complimentary coffee, tea and snacks at the terminal served in real cups. It's just nice
The comfort of the terminal including nice bathrooms
The pleasant staff in the terminal and on the plane
That drinks on the plane are served in glass with a generous array of snacks to choose from.
Posted by: Anonymous,
Oct 12, 2015
Pros: I liked the nuts and the free wine and the wings and the sky.
Cons: I didn't like the poop room.
Oct 28, 2015
Cons: O takeoff and landing - the nosiest part of the journey - why do you need to have earplugs, which are very helpful particularly on prop aircraft, taken out? From my experience you are the only airline in the world that makes passengers do this (earphones I understand -- i'm talking about earplugs that do not close off sound but attenuate it).
Oct 30, 2015
Pros: The crew was on the flight were such great people i wish i had the names of the flight attendants they were such nice people. Made me feel very comfortable and were walking around back to back to make sure everybody had their belts buckled and were safe.
Cons: The only thing i disliked was the fact that the delay was only supposed to be 25 minutes it turned into an hour besides that it was great!
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