Porter Airlines (PD) - Read Reviews & Book Flights

IATA Code	PD
Routes	94
Top Route	Ottawa to Toronto Island
Airports Served	22
Top Airport	Toronto Island

Recent Reviews

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customer service

flight attendants

free drinks

flights delayed

later flight

great service

flight was cancelled

connecting flight

great flight

crew was great

flight was on time

8.5

Cons: Heads up to US citizens coming in from Canada: customs took 45 minutes, on a week day morning when there were very few of us.

Reviewed Mar 2019

review from
7.2

Pros: Flight was comfortable and boarding was efficient. Great value for the cost of the ticket.

Cons: The crew was very attentive to the passenger beside me who was demanding. Unfortunately, their attention meant they overlooked my requests and forgot to provide me with a drink. Also, for a 10am flight, other passengers should know not to arrive before 8am. The counter at doesn't open before then.

Reviewed Mar 2019

review from
10.0

Pros: Very polite

Cons: Nothing. This’s my first trip with Porter. Excellent in everything.

Reviewed Mar 2019

review from
8.0

Pros: Good airline for going. Out of the country and direct flight from Boston

Cons: Inflight entertainment

Reviewed Mar 2019

review from
4.4

Pros: Crew was nice, free drinks of all sorts.

Cons: Plane was 3 hours late leaving and we were given five different reasons for it. There were no weather problems. Overheads won't hold what most airlines will, and Porter's low fares lose value due to extra charges like seat reservation and luggage.

Reviewed Mar 2019

review from
8.0

Pros: The beverages that was served

Reviewed Mar 2019

review from
8.0

Pros: Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible.

Cons: A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet.

Reviewed Mar 2019

review from
8.6

Pros: The snacks were great and crew was friendly!

Cons: My seat was covered in crumbs, cleanliness overall could have been better.

Reviewed Mar 2019

review from
8.4

Pros: Service, beverages, rapidity of service

Reviewed Mar 2019

review from
8.4

Pros: Beverages and variety of snacks on such a short flight - impressive

Reviewed Mar 2019

review from
7.2

Pros: Fly was good.

Cons: My luggage was broken and I had to search for an agent and had them called overhead by the information to declare it. Inconvenient +++

Reviewed Mar 2019

review from
7.0

Pros: On registration, the agent request as to pay for a handbag! It’s only on Porter that I have to pay for it.

Reviewed Mar 2019

review from
2.0

Pros: Nothing about Porter

Cons: You should let people to cancel a trip even if they buy a basic tariff ticket. It’s just fair. It happens to me. That was my first experience with Porter.

Reviewed Mar 2019

review from
2.0

Pros: Crew was nice

Cons: Flight was cancelled and rescheduled 2 days later!

Reviewed Feb 2019

review from
8.0

Pros: Same

Cons: Same

Reviewed Feb 2019

review from
8.0

Pros: On time, loved the Porter Lounge at Billy Bishop. Crew was friendly and helpful.

Cons: Didn’t realize that my fare didn’t include carryon, so had to pay extra to bring my briefcase.

Reviewed Feb 2019

review from
8.6

Cons: No WiFi!

Reviewed Feb 2019

review from
9.3

Cons: Boarding was confusing

Reviewed Feb 2019

review from
10.0

Pros: Crew very nice

Reviewed Feb 2019

review from
9.0

Pros: I was surprised by the quality of the snacks and service.

Cons: When sitting next to the window, your leg is usually forced up against the lower part of the concave wall within the plane.

Reviewed Feb 2019

review from
10.0

Pros: Flight was late but importamt is, it was safe take off and landing. Very nice service, good welcome staff and there was free snaks and drinks. Wonderfull overall

Cons: May be proper update online or more announcements. But because of weather it is understable.

Reviewed Feb 2019

review from
4.6

Cons: Buyer beware! When you buy this basic package, they charge $37 for your first bag and another $50 for your carry-on. I just paid $97 for one piece of luggage and a carry-on! This practically doubles the cost of the ticket. Not only false advertising, but highway robbery!

Reviewed Feb 2019

review from
10.0

Pros: Yes

Reviewed Feb 2019

review from
7.6

Pros: Terminal waiting area was excellent!

Cons: Plane was not particularly clean

Reviewed Feb 2019

review from
10.0

Pros: Easy in and out. On time.

Reviewed Feb 2019

review from
10.0

Pros: Thank you for offering almonds as a healthy snack.

Reviewed Feb 2019

review from
8.0

Pros: Price was reasonable but the new luggage rates make Porter a less attractive option because as soon as you add up what you're paying just to carry on, it's the same price as one of the larger airlines.

Cons: The flight was delayed about an hour and there was no notification from anyone in the airport, crew, etc. I found out because I use a separate app to track planes and get updates on flights. Knowing about the delay while in the airport would have been appreciated.

Reviewed Feb 2019

review from
7.6

Pros: Crew really nice

Cons: Those seats à te a bit tight even in the front end

Reviewed Feb 2019

review from
10.0

Pros: Great crew

Cons: Nothing was bad

Reviewed Feb 2019

review from
3.6

Cons: Treated rudely and arbitrarily at check-in; charged extra baggage fees not previewed in reservation receipt and not charged in intial leg; flight itself left and arrived more than 2 hours late. This whole experience sucked.

Reviewed Jan 2019

review from
7.2

Pros: Crew was lovely.

Cons: New no carry on bags rule was not clear at purchase. Was very frustrating.

Reviewed Jan 2019

review from
4.8

Cons: Flight was very delayed. We got turned around in flight and then ultimately made it. No apologies from crew or porter.

Reviewed Jan 2019

review from
6.0

Not their fault

Cons: Plane had to return due to bad weather at destination. 90 minute delay.

Reviewed Jan 2019

review from
6.6

Cons: Scary take-off and landing. That's what you get when flying in the worst storm of the winter though.

Reviewed Jan 2019

review from
8.0

Pros: Only 15 minutes late and nice new clean plane

Cons: No entertainment No lounge No food

Reviewed Jan 2019

review from
2.0

I will never fly Porter airlines again

Pros: Nothing

Cons: Due to unforeseen circumstances, we arrived at 9:00 for a 10:10 flight, and so were not allowed to try to go through customs to make the flight. When we asked if they could put us on the next flight and we'd pay the $100 plus dollars each to do so, as we realized that we were at fault for arriving late, we were told that they wouldn't do this for us because we had booked through Kayak and not through Porter directly. We were then told that we would have to pay full price for new tickets, over $800. I can't afford to pay another $800 and told them so. I realized we were late, but to be told that they could do nothing for us was horrible. They finally said they'd do it after we told them about our horrendous experience with them on our flight to New York, but then wouldn't let us take our carry on luggage on the flight and charged us a further $60 to put it in the hold. We were then told that they could only get us as far as Toronto, (AFTER we'd paid the extra money) and we'd have to find another way home from there. We live in Ottawa, that's a 6 hour drive, and neither I nor my son drive. It was an absolute nightmare getting back from Toronto, and we didn't get home until 1:00 a.m. Shame on you Kayak and Porter airlines. Our flight to New York was a nightmare (see my other email) and so was our flight home. I know you won't do anything about this and don't care about your customers, but I can assure you that I will be posting as many negative things that I can on social media, and will tell everyone I know never to fly with Porter airlines. Shame on you.

Reviewed Jan 2019

review from
2.0

Pros: n/A

Cons: Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above.

Reviewed Jan 2019

review from
2.0

Pros: N/A

Cons: Same as previous answer, but due to cancellation of earlier flight and our connection being delayed, ended up not landing in Newark until about 10pm when we originally should've landed in around 3. This caused us to miss a Broadway show we had bought tickets for ($150/ticket) as well as lost out on dinner reservations we had made. We then had to take an Uber as our friends could not pick us up at that time (a further $80). My son had taken off three days from work and we lost most of the first one due to Porter's incompetence. Their only comment was that they weren't obliged to do anything for us because we had booked through an agent and not directly with Porter.

Reviewed Jan 2019

review from
2.0

Will never fly with Porter again. Disgraceful experience.

Pros: Nothing whatsoever!

Cons: Received e-mail about flight being cancelled on way to airport and could not get us on another flight for 4 hours. The cancellation was incredibly last minute and caused us to be stuck waiting in the airport almost 6 hours as the flight we got rebooked on was also delayed about an hour. The incredibly rude, unsympathetic and condescending associates that we experienced did not offer any solutions or show any compassion for the situation we, and others, were being put through. I will never fly Porter again and have told everyone I meet (and in my profession, that is a lot of people) never to fly Porter airlines. I was disgusted by the whole experienced. Shame on you!

Reviewed Jan 2019

review from
8.5

Pros: walker cookies

Cons: small plane, late

Reviewed Jan 2019

review from
5.5

Pros: walker cookies

Cons: late!!!!!!!!!!!!!!!!!

Reviewed Jan 2019

review from
8.0

Pros: Hassle free

Cons: Since it's a small bombardier the leg space is pretty restricted.. only adjustable for short flights

Reviewed Jan 2019

review from
2.0

Cons: Plane too small and noisy

Reviewed Jan 2019

review from
2.0

Cons: Flight delayed

Reviewed Jan 2019

review from
10.0

Pros: Good timing. No delays

Reviewed Jan 2019

review from
10.0

Pros: All ok. Pilots did a great job landing in heavy winds and low temps. Bravo

Cons: Left late. Are later. No big problem

Reviewed Jan 2019

review from
7.6

Porter's great but

Cons: Couldn't figure out my frequent flier number and the call-in centre wanted me to wait for some crazy amount of time to figure it out. Kind of insulting.

Reviewed Dec 2018

review from
10.0

Cons: Was.not pleased I had to pay $44 to check my carry on!

Reviewed Dec 2018

review from
10.0

Porter is a great connecting airline

Pros: Flight attendants are among the most professional and refined I’ve come across traveling anywhere in North America. It’s a pleasure flying with them.

Reviewed Dec 2018

review from
10.0

I’ll fly anytime with Porter

Pros: Solid and professional connecting flight.

Reviewed Dec 2018

review from
7.3

Cons: Noisy aircrafts

Reviewed Dec 2018

review from
2.0

Cons: The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed

Reviewed Dec 2018

review from
3.6

Cons: No pude tomar mi vuelo, lo perdí por que nunca me llegó el código de confirmación de ETA de Canadá, ¿puedo reagendar mi vuelo para una próxima fecha?

Reviewed Dec 2018

review from
2.0

Cons: Paid $95 in baggage fees Too many hidden fees They made me pay for carry on Will never travel with Porter Airlines again

Reviewed Dec 2018

review from
10.0

Pros: Zillion flights on time ,regardless of impending weather. Great!

Reviewed Dec 2018

review from
10.0

Pros: All ok

Cons: Not a thing

Reviewed Dec 2018

review from
6.0

Luggage rates spoil the deal

Pros: Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ.

Cons: New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky.

Reviewed Dec 2018

review from
10.0

Turbulent Airways Were Calmed By The Amenities

Pros: When flying Porter, not only do you receive leather seating

Cons: The passenger beside me was flatulating during the entire flight. It smelled of old meats and gruyère cheese

Reviewed Dec 2018

review from
7.0

Pros: we finally got there

Cons: first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all.

Reviewed Dec 2018

review from
6.8

Pros: snacks

Cons: the flight was late!!!!!!!!!! without explanation

Reviewed Dec 2018

review from

8.5

Cons: Heads up to US citizens coming in from Canada: customs took 45 minutes, on a week day morning when there were very few of us.

Reviewed Mar 2019

review from
10.0

Pros: Very polite

Cons: Nothing. This’s my first trip with Porter. Excellent in everything.

Reviewed Mar 2019

review from
8.6

Pros: The snacks were great and crew was friendly!

Cons: My seat was covered in crumbs, cleanliness overall could have been better.

Reviewed Mar 2019

review from
8.6

Cons: No WiFi!

Reviewed Feb 2019

review from
9.3

Cons: Boarding was confusing

Reviewed Feb 2019

review from
10.0

Pros: Crew very nice

Reviewed Feb 2019

review from
9.0

Pros: I was surprised by the quality of the snacks and service.

Cons: When sitting next to the window, your leg is usually forced up against the lower part of the concave wall within the plane.

Reviewed Feb 2019

review from
10.0

Pros: Flight was late but importamt is, it was safe take off and landing. Very nice service, good welcome staff and there was free snaks and drinks. Wonderfull overall

Cons: May be proper update online or more announcements. But because of weather it is understable.

Reviewed Feb 2019

review from
10.0

Pros: Yes

Reviewed Feb 2019

review from
10.0

Pros: Easy in and out. On time.

Reviewed Feb 2019

review from
10.0

Pros: Thank you for offering almonds as a healthy snack.

Reviewed Feb 2019

review from
10.0

Pros: Great crew

Cons: Nothing was bad

Reviewed Feb 2019

review from
8.5

Pros: walker cookies

Cons: small plane, late

Reviewed Jan 2019

review from
10.0

Pros: Good timing. No delays

Reviewed Jan 2019

review from
10.0

Pros: All ok. Pilots did a great job landing in heavy winds and low temps. Bravo

Cons: Left late. Are later. No big problem

Reviewed Jan 2019

review from
10.0

Cons: Was.not pleased I had to pay $44 to check my carry on!

Reviewed Dec 2018

review from
10.0

Porter is a great connecting airline

Pros: Flight attendants are among the most professional and refined I’ve come across traveling anywhere in North America. It’s a pleasure flying with them.

Reviewed Dec 2018

review from
10.0

I’ll fly anytime with Porter

Pros: Solid and professional connecting flight.

Reviewed Dec 2018

review from
10.0

Pros: Zillion flights on time ,regardless of impending weather. Great!

Reviewed Dec 2018

review from
10.0

Pros: All ok

Cons: Not a thing

Reviewed Dec 2018

review from
10.0

Turbulent Airways Were Calmed By The Amenities

Pros: When flying Porter, not only do you receive leather seating

Cons: The passenger beside me was flatulating during the entire flight. It smelled of old meats and gruyère cheese

Reviewed Dec 2018

review from

7.2

Pros: Flight was comfortable and boarding was efficient. Great value for the cost of the ticket.

Cons: The crew was very attentive to the passenger beside me who was demanding. Unfortunately, their attention meant they overlooked my requests and forgot to provide me with a drink. Also, for a 10am flight, other passengers should know not to arrive before 8am. The counter at doesn't open before then.

Reviewed Mar 2019

review from
8.0

Pros: Good airline for going. Out of the country and direct flight from Boston

Cons: Inflight entertainment

Reviewed Mar 2019

review from
8.0

Pros: The beverages that was served

Reviewed Mar 2019

review from
8.0

Pros: Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible.

Cons: A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet.

Reviewed Mar 2019

review from
8.4

Pros: Service, beverages, rapidity of service

Reviewed Mar 2019

review from
8.4

Pros: Beverages and variety of snacks on such a short flight - impressive

Reviewed Mar 2019

review from
7.2

Pros: Fly was good.

Cons: My luggage was broken and I had to search for an agent and had them called overhead by the information to declare it. Inconvenient +++

Reviewed Mar 2019

review from
7.0

Pros: On registration, the agent request as to pay for a handbag! It’s only on Porter that I have to pay for it.

Reviewed Mar 2019

review from
8.0

Pros: Same

Cons: Same

Reviewed Feb 2019

review from
8.0

Pros: On time, loved the Porter Lounge at Billy Bishop. Crew was friendly and helpful.

Cons: Didn’t realize that my fare didn’t include carryon, so had to pay extra to bring my briefcase.

Reviewed Feb 2019

review from
7.6

Pros: Terminal waiting area was excellent!

Cons: Plane was not particularly clean

Reviewed Feb 2019

review from
8.0

Pros: Price was reasonable but the new luggage rates make Porter a less attractive option because as soon as you add up what you're paying just to carry on, it's the same price as one of the larger airlines.

Cons: The flight was delayed about an hour and there was no notification from anyone in the airport, crew, etc. I found out because I use a separate app to track planes and get updates on flights. Knowing about the delay while in the airport would have been appreciated.

Reviewed Feb 2019

review from
7.6

Pros: Crew really nice

Cons: Those seats à te a bit tight even in the front end

Reviewed Feb 2019

review from
7.2

Pros: Crew was lovely.

Cons: New no carry on bags rule was not clear at purchase. Was very frustrating.

Reviewed Jan 2019

review from
6.6

Cons: Scary take-off and landing. That's what you get when flying in the worst storm of the winter though.

Reviewed Jan 2019

review from
8.0

Pros: Only 15 minutes late and nice new clean plane

Cons: No entertainment No lounge No food

Reviewed Jan 2019

review from
8.0

Pros: Hassle free

Cons: Since it's a small bombardier the leg space is pretty restricted.. only adjustable for short flights

Reviewed Jan 2019

review from
7.6

Porter's great but

Cons: Couldn't figure out my frequent flier number and the call-in centre wanted me to wait for some crazy amount of time to figure it out. Kind of insulting.

Reviewed Dec 2018

review from
7.3

Cons: Noisy aircrafts

Reviewed Dec 2018

review from
7.0

Pros: we finally got there

Cons: first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all.

Reviewed Dec 2018

review from
6.8

Pros: snacks

Cons: the flight was late!!!!!!!!!! without explanation

Reviewed Dec 2018

review from

4.4

Pros: Crew was nice, free drinks of all sorts.

Cons: Plane was 3 hours late leaving and we were given five different reasons for it. There were no weather problems. Overheads won't hold what most airlines will, and Porter's low fares lose value due to extra charges like seat reservation and luggage.

Reviewed Mar 2019

review from
2.0

Pros: Nothing about Porter

Cons: You should let people to cancel a trip even if they buy a basic tariff ticket. It’s just fair. It happens to me. That was my first experience with Porter.

Reviewed Mar 2019

review from
2.0

Pros: Crew was nice

Cons: Flight was cancelled and rescheduled 2 days later!

Reviewed Feb 2019

review from
4.6

Cons: Buyer beware! When you buy this basic package, they charge $37 for your first bag and another $50 for your carry-on. I just paid $97 for one piece of luggage and a carry-on! This practically doubles the cost of the ticket. Not only false advertising, but highway robbery!

Reviewed Feb 2019

review from
3.6

Cons: Treated rudely and arbitrarily at check-in; charged extra baggage fees not previewed in reservation receipt and not charged in intial leg; flight itself left and arrived more than 2 hours late. This whole experience sucked.

Reviewed Jan 2019

review from
4.8

Cons: Flight was very delayed. We got turned around in flight and then ultimately made it. No apologies from crew or porter.

Reviewed Jan 2019

review from
6.0

Not their fault

Cons: Plane had to return due to bad weather at destination. 90 minute delay.

Reviewed Jan 2019

review from
2.0

I will never fly Porter airlines again

Pros: Nothing

Cons: Due to unforeseen circumstances, we arrived at 9:00 for a 10:10 flight, and so were not allowed to try to go through customs to make the flight. When we asked if they could put us on the next flight and we'd pay the $100 plus dollars each to do so, as we realized that we were at fault for arriving late, we were told that they wouldn't do this for us because we had booked through Kayak and not through Porter directly. We were then told that we would have to pay full price for new tickets, over $800. I can't afford to pay another $800 and told them so. I realized we were late, but to be told that they could do nothing for us was horrible. They finally said they'd do it after we told them about our horrendous experience with them on our flight to New York, but then wouldn't let us take our carry on luggage on the flight and charged us a further $60 to put it in the hold. We were then told that they could only get us as far as Toronto, (AFTER we'd paid the extra money) and we'd have to find another way home from there. We live in Ottawa, that's a 6 hour drive, and neither I nor my son drive. It was an absolute nightmare getting back from Toronto, and we didn't get home until 1:00 a.m. Shame on you Kayak and Porter airlines. Our flight to New York was a nightmare (see my other email) and so was our flight home. I know you won't do anything about this and don't care about your customers, but I can assure you that I will be posting as many negative things that I can on social media, and will tell everyone I know never to fly with Porter airlines. Shame on you.

Reviewed Jan 2019

review from
2.0

Pros: n/A

Cons: Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above.

Reviewed Jan 2019

review from
2.0

Pros: N/A

Cons: Same as previous answer, but due to cancellation of earlier flight and our connection being delayed, ended up not landing in Newark until about 10pm when we originally should've landed in around 3. This caused us to miss a Broadway show we had bought tickets for ($150/ticket) as well as lost out on dinner reservations we had made. We then had to take an Uber as our friends could not pick us up at that time (a further $80). My son had taken off three days from work and we lost most of the first one due to Porter's incompetence. Their only comment was that they weren't obliged to do anything for us because we had booked through an agent and not directly with Porter.

Reviewed Jan 2019

review from
2.0

Will never fly with Porter again. Disgraceful experience.

Pros: Nothing whatsoever!

Cons: Received e-mail about flight being cancelled on way to airport and could not get us on another flight for 4 hours. The cancellation was incredibly last minute and caused us to be stuck waiting in the airport almost 6 hours as the flight we got rebooked on was also delayed about an hour. The incredibly rude, unsympathetic and condescending associates that we experienced did not offer any solutions or show any compassion for the situation we, and others, were being put through. I will never fly Porter again and have told everyone I meet (and in my profession, that is a lot of people) never to fly Porter airlines. I was disgusted by the whole experienced. Shame on you!

Reviewed Jan 2019

review from
5.5

Pros: walker cookies

Cons: late!!!!!!!!!!!!!!!!!

Reviewed Jan 2019

review from
2.0

Cons: Plane too small and noisy

Reviewed Jan 2019

review from
2.0

Cons: Flight delayed

Reviewed Jan 2019

review from
2.0

Cons: The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed

Reviewed Dec 2018

review from
3.6

Cons: No pude tomar mi vuelo, lo perdí por que nunca me llegó el código de confirmación de ETA de Canadá, ¿puedo reagendar mi vuelo para una próxima fecha?

Reviewed Dec 2018

review from
2.0

Cons: Paid $95 in baggage fees Too many hidden fees They made me pay for carry on Will never travel with Porter Airlines again

Reviewed Dec 2018

review from
6.0

Luggage rates spoil the deal

Pros: Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ.

Cons: New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky.

Reviewed Dec 2018

review from

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