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The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks

On time and flight crew are always so happy to help and always smiling unlike other airlines.

Not accommodating ground staff On board slow service Crew members not very friendly

My flight was diverted to Atlanta and I was not given enough time. I paid my travel on April 23, 2023. It was originally Delta from Norfolk to NY, then Korean Air from NY all the way Philippines which is my final stop. Instead from Atlanta to Korea I flew Delta which is okay. Then Korea to Philippines, I flew Asiana Airlines. What I did not like, Ieagle did not sent me an email that my flight was change and so when I went to check in Wednesday the 10th, at 4:30 a.m they told me my flight was delayed at 6;00 p.m and diverted in Atlanta and I am flying Asiana from Korea to Philippines. I do not appreciate that Kayak or Ieagle chenge our flights 5 times and then last minute change again during my day of flight. I hope that you will not make any changes of my flight o Feb 15th because it has to be the same flight with my husband. That is the reason why we made the arrangements early on.

Flight arrived early, fantastic, since it is short flight, no food being served

Food was good, but it can be better if it add a little bit of oriental flavour, service is great too.

Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic! The waiting area though was a bit confusing about where to sit for my gate.

Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic!

Customer service is not a top priority from boarding to while on flight, was belittled on boarding Some staff speak english at almost a 0% fluency

2 hour connection time in Seoul to make plane to Bangkok. Giant security lineup. Lots of worry over making flight reduced joy of flying via KE/Incheon. This was a repeat of my flight in Nov 2022, so apparently is the new normal for KE. Flight was boarding after I was forced to jog what seemed to be 2 miles from security to my departure gate. Please fix this. I still cannot understand that if you have already been screened in Canada for dangerous items, and there is no opportunity to obtain any between one plane and the next, why you should be screened AGAIN.

The flight was ok. The person who brings tea and coffee totally forgot about us or just walked past at both meals. And special attention is given if you are Taiwanese

The quality of the food is pretty good. Thank you, EVA Air.

Fast and efficient boarding. Flight was on time. Service was very good for our long flight. First time flying with this airline and I would highly recommend.

Great food in business class. Great service by staff. They were all so very nice

Poor food on board, but seats are too small and uncomfortable

They didn’t have ice for the drinks and only gave you half a cup of your beverage. Did not have enough water. I got dehydrated

Seats could have been more comfortable, but it was a pretty good experience all things considered

Staff’s were polite & helpful. Love to fly with Eva Air!❤️

Overall the flight was what might be expected for a long haul flight to Asia in economy class. The cabin crew was attentive and the food was good. Boarding was fairly fast and easy. The one thing I found frustrating was the EVA app. It is terrible. Trying to do anything on it was almost impossible.

Poor services. Not meet 5-star airline standard. Disappointed with the poor food and drink selections. Cabin crew is not attentive at all. They even skipped me during meal service (not sure if it is intentionally).