Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Utah
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 31m
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Cons: "Proper communication"
Cons: "Better choice of snacks"
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Cons: "No food on board and we were hungry"
Cons: "No charging outlet."
Cons: "Boarding took a long time"
Cons: "Everything was excellent."
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "Plane very late. Boarding was chaos"
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "More room and comfort than American Airlines."
Cons: "To many screaming kids"
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Everything was perfect."
Pros: "really nice cervices"
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "Delta is great"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "It was good"
Cons: "Wifi didn't work (network wouldn't show up)."
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Cons: "Super small plane"
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Nice chairs with built in pillows. J"
Pros: "stewardess was exceptionally pleasant."
Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"
Pros: "On time schedule"
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "Mostly everything was ok"
Cons: "Delay in taking off was probably the only issue."
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Cons: "Seating is too crowded"
Cons: "Waiting in plane for two hour, it got hot and stuff cuz they had to turn of air to defrost plane and was thirsty."
Cons: "Not enough space."
Cons: "lost mom's glasses"
Pros: "We arrived safely"
Cons: "See above... comments are primarily for Atlanta to Salt Lake portion of trip. I'll try to avoid a 757-200 in the future, since (as you know) there is absolutely minimum legroom."
Cons: "Give us some room"
Pros: "Love the free booze. Staff was great. Lots of movie options."
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Cons: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Space was limited"
Pros: "Nice touches like pillow and blanket, lots of movies and hot meals."
Cons: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Cons: "Be on time"
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Cons: "food screens"
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."
Pros: "Plane and service was excellent"
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Cons: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Pros: "All good"
Pros: "Air Canada is a great airline too"
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Pros: "Crew was extremely warm and friendly."
Cons: "Movie/TV selection could be wider/better"
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"
Pros: "Easy flight and on time"
Pros: "Lufthansa flights are by far the best way to fly transatlantic!!"
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Cons: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Cons: "Uncomfortable seats, cramped legroom, and a screaming toddler for several hours nearby."
Cons: "Did not take this flight due to delay missed my connection by 15 mins... Rescheduling was easy but flight was not convenant"
Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"
Cons: "2 hours late"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Pros: "Disappointed overall. United Airlines took over here and you could immediately tell the difference."
Cons: "Seats were uncomfortable, no food only snack which is typically crushed pretzels. I typically never fly United because of their service, food etc very poor"
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pros: "Great crew members, service, and flight."
Cons: "Seat (43A) in economy class in Airbus 330 is not great for oversea flight unlike I flew in LH 747-400 in the past, it does not fit 6+ ft tall people. I could not stretch my legs at all. My knee keep hitting next seat at front of me. Hello Lufthansa, are you listening?"
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pros: "I appreciated the opportunity to purchase extra legroom in premium economy. It made the 10 flight more tolerable."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
Pros: "Seats were great! No snackage... #covid19"
Pros: "excellent service very happy with the crew"
Cons: "Better food"
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Cons: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
Cons: "Food quality"
Pros: "Absolutely nothing!"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Cons: "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."
Pros: "Wonderful and on-time!"
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Pros: "Comfortable seating and attentive service"
Cons: "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."
Pros: "Everything was on time"
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Cons: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
Cons: "Un necessary delays from start to baggage pickup"
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Pros: "Nothing spectacular when sitting in economy."
Cons: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Cons: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Cons: "No food service other than snack/ junk food."
Cons: "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Pros: "The airplale MD 80 are old"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
Cons: "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "Upgraded to business class"
Cons: "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Was up to standard for everything. nothinf lacking, not exceptional"
Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Pros: "Our seats were much better on this flight than our longer leg. I was much more comfortable. The entertainment was just as good as our international flight."
Cons: "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."
Cons: "The movie selection was limited. The stewardess were not very friendly and were hard to hear,"
Cons: "Twice now Air Canada has changed flight itineraries into SLC, this time by one day, making a 26 hour layover in Toronto and another time a 48 hour layover by changing the flight by two days."
Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"
Pros: "Everything on time"
Cons: "After crossing in a 787 from Zurich this small older jet to Austin looked and felt like 15 years ago. Bathroom was bad for a 6'2" guy."
Pros: "It got to Vegas on time and my luggage was there, too."
Cons: "Rouge has less space per person than Spirit. I never thought that could be possible."
Pros: "always has extra seats available."
Cons: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."
Pros: "Not really stands out as a positive."
Cons: "Overall came across as not up to the standards of other carriers."
Cons: "They didn't even let me check in. Spent 12 extra hours at the airports to get home."
Pros: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Cons: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Cons: "delay after delay after delay. And the boarding location is shameful."
Pros: "The person next to me was moved...so I had the whole row to myself. It was comfortable!"
Cons: "No food was served other than snacks for purchase."
Pros: "We loved watching the movie "Keanu" together on the rented iPad. The soundtrack was hard to hear on the earbuds though."
Pros: "It was short."
Cons: "The gate area was horribly crowded, extremely chaotic and hot."
Pros: "On time and short! Everything was good"
Pros: "Direct flight and good schedule"
Cons: "The price was higher than Delta direct flight but I chose AC because of my top tier status on AC. That got me a complimentary upgrade but the entertainment system did not work"
Cons: "it was delayed for 1 hour"
Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Cons: "Delays,multiple gate changes, poor waiting areas for express flights!!!"
Cons: "1h15 late"
Cons: "My boyfriend and I were flying from Toronto to Salt Lake City, we didn't pay for assigned seating (because who really wants to dish out extra money for something as silly as that?) and thought that it just meant that we still had seats on the plane and they just might not be next to each other which was fine. We did online check in and having our tickets sent to our phones (his worked fine and mine never came through, yes, we triple checked to make sure my phone number and everything was correct). Both of our tickets ended up saying the seat was GTE so when we got to the terminal (two hours early) the moment an employee was behind the counter we went up to talk to them and they said that we would get a seat on the flight and that it wouldn't be a problem at all for us to sit together. Right before they start boarding an announcement is made that the flight was overbooked (by 8 people!) and they were asking if anyone would be willing to give up their seat and receive compensation (no one would). So, all 8 of us had to go up to the same snarky man who had told us that we WOULD be getting seats and have him explain to us that the next flight isn't until tomorrow and we had to go to the Air Canada customer service desk to get the flight plan figured out. We had to wait 2 hours in line just to talk to someone who tried to make Air Canada out to be the victims (how dare we not want to pay $40 for a seat and because of our frugality poor Air Canada now has to compensate us for the inconvenience AND get us new plane tickets, we should feel so bad for them because they are now losing money). We had to wait for about 40 minutes with this lady because she was either new or not competent enough to figure out how to get us new tickets with Delta (guess why Delta? because Air Canada had already overbooked the flight out for the next day too! Looks like they'll be losing some more money). Oh yeah, she also scolded my boyfriend for having his plane ticket on his phone, because it inconvienenced her. That lady finally left and we finally got help from someone who actually knows what decent customer service is (shout out to Michelle Khan at Air Canada). She was really nice and understanding and was actually able to go through the process of getting us tickets and in a timely manner. She explained that while it is a complete joke, by law flights are allowed to overbook their flights by up to 10% of seats available on the flight. We could understand overbooking by a couple, but really, 8? Never fly with Air Canada."
Cons: "Being stranded in Toronto for 24 hours with Air Canada unwilling to rebook us on other carriers to get us home sooner. Given our prediction of the missed connection and request for rebooking before our first leg of travel, it was particularly irritating that they would not help us get home the most efficient way."
Cons: "Put on stand-by because flight oversold. No notice. Finally got on at the last moment. Our bags did not arrive."
Pros: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Cons: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."
Pros: "May eventually get home."
Cons: "Damn Turkey political instability!"
Pros: "It left ontime and got me to where I needed to be."
Cons: "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."
Cons: "Same as above. everything was bad. from service and communication."
Cons: "Very bad cabin pressure -- lots of ear pain."
Cons: "The movies selection is not good"
Pros: "The trip from Toronto to San Francisco was better than the San Francisco trip because the return trip was on a Boeing 747 and a much more comfortable than the Airbus."
Cons: "The Airbus red eye going to Toronto was too cramped so it was not very relaxing. The planes are not clean. I'm glad I have wipes to clean the table tray because it was messy."
Pros: "Nothing to expect more"
Cons: "The amount of snacks served should be increased"
Pros: "Amazing legroom!"
Cons: "Poor selections of snacks and drinks"
Cons: "Food was very poor compared to other international flights I've been on. The staff was not very friendly I'm sorry to say!"
Cons: "The rest room did not work"
Pros: "Efficient. tv on back of screen didn't work"
Cons: "It was very cold!"
Cons: "Uncomfortable airplane. Old."
Cons: "This plane was very late! I understand this happens a lot."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "The sits were comfortable. More space between sits."
Pros: "Terrible, only one spot open, long lines. We missed boarding and were forced to wait 4 hours after already 10 hours travel. No help and no mercy at the custom area."
Cons: "Use all airport customs agent's desks after a large plane arrivals."
Cons: "Overall good"
Cons: "No complimentary small snack at all, must pay for everything"
Cons: "Stewredess who did it did not apologise Had smelly shirt and wet jesns for 3 hours"
Cons: "Media player change wasn't advertised"
Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Pros: "efficient, punctual"
Cons: "Gate not ready on arrival."
Pros: "Nice crew"
Cons: "Not let babies on planes"
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Cons: "Crowded planes."
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Pros: "The ease of boarding."
Cons: "The air conditioner went out and it was quite warm."
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Cons: "I never got there."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Pros: "The small plane, all seats were good seats"
Cons: "The guy that was farting on the plane"
Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Pros: "check in agent"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"
Cons: "The plane was very small and crammed"
Pros: "comfortable and on time"
Pros: "Fantastic service. Much obliged for everything"
Cons: "Horribly rude. She even cursed at another passenger."
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Service was outstanding"
Cons: "Delays. Miscommunication."
Cons: "I never made it to Newark"
Cons: "Cant take carry on AND personal bag if im not premium member."
Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."
Pros: "united over book. i got boarding pass but no seat number. United charge me $400. I want me money back."
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"
Cons: "Seat room was terrible, ridiculous."
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "The crews are nice"
Cons: "The plane was shaking that made me sick"
Pros: "Plane was on time"
Cons: "No food"
Pros: "See above"
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."
Pros: "Very good"
Pros: "Always the service is above and beyond"
Cons: "No complaints"
Pros: "To be not treated like CATTLE!!!!"
Cons: "I HAVENT EVEN GOTTEN THERE YET!"
Airlines flying from Toronto Pearson Airport to Utah have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Utah
Masks required on board, masks provided on flights from Toronto Pearson Airport to Utah
Social distancing seating
Middle seats unavailable to book on flights from Toronto Pearson Airport to Utah
Testing for antibodies, testing for symptoms for flights from Toronto Pearson Airport to Utah
Waiving of change fees. Search flexible flights from Toronto Pearson Airport to Utah