Daily cleaning, installation of cabin HEPA filters on flights from Toulouse to Illinois
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 04m
The cheapest ticket to Illinois from Toulouse found in the last 72 hours was $3,117 one-way, and $573 round-trip. The most popular route is from Toulouse to Chicago, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $374.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Great service"
Pros: "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
Cons: "Prices have gone up"
Pros: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Cons: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
Cons: "Change the mousse flavor, please. The hummus was terrible."
Cons: "Turkish Airline lost one of my checked in bag! Never found it!"
Pros: "Organized overall"
Cons: "Cabin way too cold"
Cons: "i liked everything"
Cons: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Pros: "Pilot was operating nicely, temperature was acceptable,"
Cons: "Cabin crews should pay more attention to elder people,"
Cons: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
Cons: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
Pros: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Cons: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
Pros: "Everything was great."
Pros: "Good service, friendly and hard working flight attendants Nice gift bag with toiletries"
Cons: "Head pads of a seat don't go low enough for my low height. Provided pillows helped though"
Cons: "Terrible in-flight service; flight attendants not corteous; limited seat space; bags delayed on final destination. Horrible!!!"
Pros: "Food, no delays, entertainment, price"
Cons: "No leg room on the plain, the crew is ok, but not very friendly. Not flexible with kids menu (requested kids menu, but crew was not notified and was not able to provide any), not very clean inside the plane (tables were dirty and there was hair in the window)"
Pros: "Great entertainment, crew, food, and organization. This was my first flight on Turkish Airlines and I would definitely fly this airline again."
Cons: "Clearing security was a nightmare. So many layers and lines to stay in, and the area wasn't air conditioned. Unfortunately, a handful of the passengers got "ripe" before the 10 hour flight to Chicago. Ugh."
Pros: "bad !!!"
Cons: "All !!"
Pros: "crew, fod, entertainment was great"
Pros: "The up to date and *free movie options"
Pros: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Cons: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
Cons: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."
Pros: "Employees were very helpful. Service was great."
Cons: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
Pros: "I would love to fly with them again"
Pros: "am very satisfaction with my flight, Food was excellent .also the service to.I am so happy I chose kayak"
Cons: "I could not figure out how to get a vegetarian meal."
Pros: "as above"
Cons: "as above"
Cons: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."
Pros: "I didnt receive my baggage."
Pros: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Cons: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Cons: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
Pros: "Good food and plenty of entertainment options."
Cons: "Seats were a bit cramped."
Pros: "The crew in Nigeria were very helpful. Hated the food but hey plane food is always bad in economy. Loved the inflight movies"
Pros: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Pros: "Lending was excellent"
Pros: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Cons: "Nothing! Everything was perfect!"
Cons: "2 hour departure delay."
Cons: "Boarding and airplane age."
Cons: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"
Cons: "Crew seemed harried, and even ignored me at times."
Pros: "The flights attending."
Cons: "The waiting time for next flight."
Cons: "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
Pros: "Everything operated fairly smoothly on the flight. Service was very good."
Cons: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
Pros: "Best long distance airline I have flown to date."
Pros: "Clean, efficient."
Cons: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
Pros: "Very friendly crew"
Cons: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."
Pros: "I was moved up to comfort instead of main cabin."
Cons: "The wifi didn’t seem to be working on the flight even tho it said it was equipped."
Pros: "Same crew and great experiments again"
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat."
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Cons: "No sandwiches for sale just snack boxes"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "It was ok"
Cons: "Seat the family together"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Cons: "Smooth on time flight"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "Amazing crew and clean cabin."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "On time/ early arrival!"
Cons: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "On time"
Cons: "Small aircraft"
Pros: "Staff, service, options"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Cons: "Break downs again... At least this time they found another plane."
Pros: "Flight attendants were pleasant."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Cons: "The delta studio didn't work with Android 8"
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Cons: "Very uncomfortable, seats did not recline and seats way too close together."
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Cons: "Unable to travel due to Corona restrictions, company would not refund ticket."
Cons: "Excellent! Got us home on time and with great service! Thank you"
Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Cons: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Pros: "Amazing crew!"
Cons: "The onboard entertainment were quite outdated selections. The seats are very small for such a long flight."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Everything was amazing. I didn’t like the part where my luggage was lost and I still have no idea when or if it will ever be found."
Cons: "Having my luggage arrive at my destination with me."
Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Pros: "Nice crew comfortable seats selection of drinks were good"
Cons: "Better blankets too cold on the plane"
Pros: "Worst ever"
Cons: "Poor service"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Cons: "small plane"
Pros: "Great service and timeliness."
Cons: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Pros: "The flight was OK and I had a good seat. The service was fine."
Cons: "Connecting time were bad, airports horrible, no information, customs bad with no respect for travelers. I had to run to catch all my flights! Bad experience."
Cons: "The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again."
Pros: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Cons: "I didn’t like selection on movies"
Pros: "Very friendly crew"
Pros: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Cons: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."
Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Pros: "flight was on time"
Cons: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Cons: "LH had to switch planes at MUC due to mechanical problems on the 1st plane => flight left 3hrs late, causing me to miss connecting flight at IAD => had to switch airport to DCA and use DL to get to BNA via ATL on the next day. had to wait in line for several hrs to get rebooked - overall dismal performance by LH, my image of them is shattered"
Pros: "The only good part of this flight was that even after the two hours delay of my first flight I managed to catch the second flight since it was delayed too."
Cons: "Make sure you put all the liquids like (small perfumes, mouth wash and medicine bottles) in a plastic bag before you go in for your security check at Frankfurt airport. Frankfurt airport is confusing Flight crew was super rude and disgusted Food is bad"
Pros: "Crew was personable and friendly"
Cons: "Missed flight due to customs they gave vouture then took it back because i booked threw kayak it made it more difficult to change i even obtaijned insurance"
Pros: "Always professional in every detail Great food Great customer service"
Cons: "The variety of drinks"
Pros: "The crew were excellent and plane was comfortable"
Cons: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."
Pros: "Flight attendants are great"
Cons: "I don't like the Star Alliance. Due to where I live and where I go, I have to use the United/Lufthansa combination. If I book with United, I can't select my Lufthansa seats until 24 hours before my flight. That means I end up in the back of the plane in the least desirable seats. If I book with Lufthansa, then I can't book my United seats. I have booked with United and paid for economy plus, then find as I board, the Lufthansa flight doesn't have economy plus."
Cons: "Boarding was an unorganized free-for-all"
Pros: "The honesty of the staff and the constant updates"
Cons: "Flight was delayed and overall the flight wasn't comfortable."
Pros: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Cons: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Pros: "Only slight turbulence. Flight was only 10 minutes late."
Cons: "The choice of games and movies. Space too cramped, and I am only 5' tall!!!"
Pros: "Once I got on the plane, everything was fine and easy. The airport drove me crazy and the lack of confirmation on my ticket was more than annoying."
Cons: "The late notification of a change in gate number and the lack of confirmation that I had a reserved seat on the flight. I was kept in suspense right up to the minute I boarded the aircraft. Very nerve wracking."
Pros: "Pretty much a standard commuter flight."
Pros: "Lufthansa certainly stands out above ALL American carriers"
Pros: "Very comfortable"
Pros: "The crew was very nice and the plane was somewhat new."
Cons: "Boarding is always a cluster (it is a mad dash for the gate no matter what section is called) Absolutely no entertainment was offered. Passengers' seats in front of you can almost be reclined into your lap, forcing you to recline your sit into someone else's lap to have some room."
Pros: "Service and crew excellent"
Cons: "Boarding took too long as automated boarding was defective."
Pros: "Comfortable, new aircraft. Good on-board service."
Cons: "Lufthansa should allow seat selection in advance. Other competing carriers do, without a fee (including Brussels Air), and it detracts from the experience to have this uncertainty."
Cons: "So you book in advance, used the tarif that allows you to book your seats (row 9), check in and.... When you board you get new tickets with seat row 36 and family not together. Lufthansa has done this twice to us. My kids 8,10, 12 year old girls are well behaved and used to flying, so don't disturb anyone."
Pros: "Airline people all very professional, welcoming, courteous."
Cons: "Almost missed flight from heathrow to Newark. Previous flight was delayed. No airline personnel at arrival gate in heathrow. Finally had to run from the after the multiple security and passport checks, for about 15 minutes and we were the last to board, before they took off. Huge risk of missing the flight altogether."
Cons: "Behind my seat there was a couple with a young kid kicking our seat all the time for 8 hours...the crew would walk by saw it and didnt say anything. The kid is young, not his fault. Kids are kids. But when i told his parents that we were being bothered they just ignored us. I believe the crew has to keep an eye on behavior like that and put a stop to it. I guess those are the perks of flying economy class. Cheap and nobody cares..."
Pros: "Excellent service, great airplane, and a high level of professionalism on the part of all Lufthansa crew members. I felt pampered."
Cons: "I was in the next to last row in economy class. The person ahead of me put his seat back as far as it would go. that is his right. Behind me were two friends traveling with me. I doubt if their seats reclined (the last row) so I did not attempt to recline my seat. As a result I was a true "sardine". There was so little space between my face and the seat back ahead of me I could not look at the video screen, which was positioned at an angle when the seat was back. I just closed my eyes and let it pass. Economy plus next time? I have long legs."
Pros: "Entertainment, comfort"
Cons: "Food was not good. Too salty."
Pros: "Everything was ok"
Cons: "Food was very bad"
Pros: "The TV system"
Cons: "Can't check in on your website"
Pros: "The flight attendant who brought the vegetarian meal that I had cancelled was quite solicitous and apologetic. I was impressed with her."
Cons: "I had ordered a vegetarian meal on the flight from Chicago to Munich. It was largely carbohydrate, not much if any protein, white rice and vegetables (vegetables were good). For the return flight I had cancelled the vegetarian meal, but then on the flight they brought it to me. I indicated that I had cancelled the vegetarian meal about a week earlier, but they did not have enough meals to give me something different. This was a disappointment. This meal too was largely carbohydrate of a refined nature."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Pros: "Muslim food"
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Cons: "Need more leg room!!! Larger meals needed."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "My suitcase didn't come with the airline."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "They have mabaged to lost my luggage"
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Helpful and smiling cabin crew."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "In flight food was enjoyable"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Good efficient flight crew friendly and helpful"
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "On time."
Cons: "No negative"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."
Cons: "They don’t hold bassinet seats for families traveling with infants! They sell them as extended leg room seats now. Disappointing."
Pros: "Fast moving to baggage claim area."
Pros: "No problems"
Cons: "My luggage was lost and is still lost"
Pros: "Excellent service, staff and airplane was clean and comfortable."
Pros: "Flight was excellent as well as the,crew."
Cons: "Plenty of food snack etc. Entree taste mediocre at best"
Cons: "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."
Pros: "Friendly staff, came around with water and ice cream. Decent lunch. Good entertainment."
Cons: "Seat was very narrow."
Pros: "All went well, but even for my petite physic the seats were smal. I pitied those passengers over 5ft,7 in"
Cons: "Tight plane. Curry? Really? Couldn't get boarding pass for partner airline until I got to the airport. Never again! Amateurish airline. Directions from staff made us go through security again."
Pros: "Crew was friendly. Not over the top friendly, but sufficiently doing their job to make the flight safe and pleasant."
Cons: "The reclining function on several seats were broken. There were no ports to charge electronics while onboard. Very skimpy on giving out water. Had to ask several time for water as they would only give one itty bitty glass of water at a time. For an international flight this is unacceptable."
Cons: "Plane was an hour late leaving."
Cons: "delay before take off was one hour"
Cons: "Delayed over 3 hours due to a mechanical problem"
Cons: "Aer Lingus imposes a maximum limit of 10 kg on carry on bags. For checked bags, there is a minimum charge of 35 euros which seems very high for a suitcase of 15 kg or less. The charge increases by 5 euros for each additional five kilos. We had to pay an additional 70 euros over our air fares. In order not to have to pay any more, we spent a good amount of time shifting items from one suitcase to another to avoid exceeding any of these weight limitations. One more hassle which takes away from the pleasure of traveling!"
Pros: "Good space between seats. Comfortable seating arrangement. Attentive and pleasant staff Smooth fly Good communication with passengers as required"
Cons: "Food was averge in taste. Wine was not included with the meal as does Iberia in trips to Rome Boarding took place on an overcrowded room with passangers of two flights standing all over the room due to lack of seating. Plane left late The entertainment system malfunction and had to be rebooted"
Cons: "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."
Pros: "Enjoyed Empty seat next to me. Food was good. Good attention for snacks and drinks from flight attendants. Boarding process was orderly and efficient in Dublin."
Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."
Pros: "Crew handled a disgruntled passenger well."
Cons: "Boarding order seemed disjointed. No air controls in economy. No entertainment at many seats in economy (broken equipment)."
Pros: "SItting on the aisle near the toilets"
Cons: "Seat curved up on the sides which strained my back & thigh muscles."
Cons: "No USB ports"
Pros: "Most attendants were good, good choices on entertainment"
Cons: "Our attendant was less that helpfully, refused to provide a blanket suggesting that my wife get her own. Locked the lavatorys and had we to ask the good attendant to open for line of folks next to our seats. Never smiled once, maybe her new braces hurt but no excuse. Sorry sound guaility on movies was also poor"
Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"
Cons: "Alcohol was not even included during meals"
Pros: "Great entertainment and food."
Pros: "All flight attendants were cheery & kind throughout the 8-hour flight."
Cons: "Only downsides were with Dublin airport/U.S. security, so not Aer Lingus's fault."
Pros: "No complaints."
Cons: "Internet was pricey."
Cons: "Paying for the cup of teA seems a bit mean"
Pros: "Great flight on this flight. Reagular earbuds work with entertainment system, seats were very comfortable with a bit of more leg room, again, the food was great."
Cons: "The call for boarding was hard to hear and disorganized. A very long line had formed and then a group of other people started another line near the beginning of the first line and were just jumping in. No staff members took charge and corrected the second line."
Pros: "Overall a good experience"
Cons: "Head phones, Real hard to hear sound, very poor quality"
Pros: "Good food and service. In-flight entertainment was decent, and pillows and blankets were provided."
Cons: "Vegetarian meal had to be ordered ahead of time."
Pros: "Did not get the correct meal on the connection flight Entertainment system and selection outdated"
Pros: "The crew was phenomenal. They were able to handle the plane issues and boarding problems with a smile and did their best to accommodate and make things right but unfortunately had limited resources available to them."
Cons: "Did not like the 2.5 hour delay and plane de-boarding/change - this is something that should have been checked before 200 people were allowed to get on the plane and get situated. Also did not like the fact that I called ahead of time (5 weeks) to request a gluten free meal (which was on my flight to Dublin I will add) and it was not on my return flight to the USA. I was starving and was not able to eat that day because the cafes were closed in Dublin (Christmas eve), no food on plane, and because of a missed layover due to flight delay was scrambling to make the new connection and could not get food. Also, rescheduling for missed connection was a nightmare. Not enough personnel to assist in process and took over an hour just to get re-assignment information. Was sent to wrong gate and almost missed new connection. Then on top of that my luggage was lost and the american airlines operating staff sent me to the wrong terminal to make a claim and it ended up taking 1.5 hours longer than it should have just to submit my claim. This is on Christmas Eve mind you, after everything else that is happened that day on this nightmare of a flight. I realize American Airlines is just a partner airline, but you choose to partner with a company that provides sub-par service and an inability to resolve issues so I suggest finding a new partner if you want your customers to have better overall experiences."
Pros: "Ticketed straight through."
Cons: "Everything ok"
Pros: "See above"
Cons: "See above"
Cons: "Everything was perfect"
Pros: "The crew was friendly. They were efficient and easy to understand."
Cons: "Nothing wrong here."
Pros: "We had a very pleasant experience with Aer Lingus and will not fly to/from Ireland on any other airline from now on!"
Pros: "staff on board aircraft were all very friendly"
Cons: "More check in staff. electronic check in quiosk. more organized way for check in bags. DON'T LOOSE LUGGAGE! Shorter wait times."
Pros: "Free movies and tv"
Cons: "Had to go through security twice"
Cons: "Read above"
Pros: "Good ride good people!"
Cons: "I would have liked more food pass throughs"
Pros: "variety of movies available especially Irish movies and shorts"
Cons: "Seating space too cramped"
Pros: "Great friendly staff, safe flight. Thanks."
Airlines flying from Toulouse to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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