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Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Never made it to Chicago, rerouted through Washington DC.

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

It was great, but returning home was bad

Never made it to Chicago, rerouted through Washington DC.

I like that I made it home alive.

Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use.

Rude and disrespectful

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

I like that I made it home alive.

Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use.

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

Rude and disrespectful

I like that I made it home alive.

Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use.

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

Never made it to Chicago, rerouted through Washington DC.

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

Never made it to Chicago, rerouted through Washington DC.

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

Never made it to Chicago, rerouted through Washington DC.

I like that I made it home alive.

Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

It was great, but returning home was bad

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

Rude and disrespectful

It was great, but returning home was bad

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

I like that I made it home alive.

Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use.

Never made it to Chicago, rerouted through Washington DC.

Rude and disrespectful

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

Never made it to Chicago, rerouted through Washington DC.

Rude and disrespectful

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Rude and disrespectful

Never made it to Chicago, rerouted through Washington DC.

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.