Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Pros: "Comfortable seats, good entertainment and nice crew. The flight was good so I could sleep from time to time."
Cons: "The flight was supposed to have one stop in Dubai. But the return route was changed so we had 2 stops, one in Dubai and another one in New York with long hours until the next connection. I arrived in Seattle a day later which made me lose a working day."
Pros: "The crew was friendly but not always available for requests. I suppose I could have used the "attendant call button" but it would have been nicer if they were more observant when I was looking at them with a look of "I need something" as they walked by"
Cons: "Boarding process seems standard - always takes a long time to board and disembark. Older planes have screens with poor touchscreen responsiveness and poor resolution. I was surprised to see that the short-haul flights had better screens than the long-haul flights. I was on a 3 1/2 hour flight each way from Dubai/Delhi with beautiful screens but the long-haul each way from Dubai/Seattle had the crappy screens."
Pros: "Business Class comfort"
Cons: "My seat would not go back. The person in front put his seat back and therefore I couldn’t watch my TV. No choice for food."
Cons: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pros: "Wonderful airline, great movie collection, ended up leaving one of my bags behind in Dubai but they were delivered to my home in one pice"
Cons: "The time between flights was so little and with a big airport, literally had to run from one end to the other"
Pros: "The crew & the ground personnel! Very polite, helpful & efficient!"
Cons: "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"
Pros: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Cons: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Cons: "My one problem, which is not Emirates' problem, is the lady that sat behind me on my way to Dubai in October was unhappy if I reclined my seat at all. I didn't want to cause a problem, so I left it upright - later on, when I walked to the back, I saw her sleeping w/her seat reclined! That really was my only complaint, and like I say, that really has nothing to do w/Emirates."
Pros: "Hard working, friendly, and effective team. Your customer care is matchless!"
Cons: "I only have one objection. The crew lost control of restroom cleanliness toward the end of the flight. I know this is a challenge on a long flight, but your crews normally do better."
Pros: "The whole experience from boarding at DXB to landing at SEA was excellent. Crew was very friendly and patient and food was great."
Pros: "Great hospitality from the crew and quality plane facilities."
Pros: "Emirates makes it a bit more comfortable than other carriers while there is nothing we can do about the long flight and being in a crowded space."
Cons: "Prepare for more and more security measures."
Cons: "missed the flight to seattle due to emirates delays, total travel time was 50 hours instead of 20, what a nightmare"
Cons: "the vegeterian option was missing in lbreakfast and lunch"
Pros: "Best long haul flight I have ever been on in economy. The flight was great, the only draw back was our seats were in the middle of the middle but for a last minute reservation we were happy to be sitting together. The leg room was good. The crew was phenomenal. The food delicious!! The toilets were clean throughout 14+hour flight."
Pros: "On time. As comfortable as coach can be. Crew was friendly and helpful. The bag checkthrough/transfer from flydubai to emirates worked fine."
Cons: "Cabin temperature could have been warmer. The seat backtouch screens are aging a bit. They don't track well on the edges of the screen."
Pros: "We asked for an imodium and were deplaned and forced to pay $500 as a fine for being ill."
Pros: "Kids meals, activity packs, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old)."
Cons: "This particular 6hr flight had an entertainment system that was a little bit older, but still good."
Pros: "The crew were courteous on the return flight, accommodating . They took too long to retrieve trash after food and drink services. The chairs recline too far back limiting the leg room, moreso knee room of the parties sitting behind the reclined chairs"
Cons: "See above"
Pros: "In-flight entertainment was good."
Cons: "Was sitting in 41D. By the team they came to my seat, they ran out of the standard vegetarian meal. I was told I 'had to pre-order' the veg meal, although it had never happened in the 10+ long haul 14-hr flights I've taken with Emirates in the past. I was under the impression you only had to pre-order special meals like religious (Jain, Hindu) meals and not the std veg meal. Emirates should advise so while booking a ticket. Secondly the flight attendant who was telling me this was INCREDIBLY rude. This was extremely uncharacteristic from Emirates crew as I had always come across very pleasant flight attendants. This particular attendant constantly, and very indifferently, asked me if I wanted chicken or lamb, despite me repeatedly saying I am a vegetarian. This continued for a couple of minutes, and then she got flustered, rudely asked again if I want to eat or not. I said I am not going to eat a non-veg meal, and then she dragged the tray away. Without offering me any kind of veg alternative (Emirates carries pizzas as well in this long haul flights). I ended up not eating anything for that meal. Extremely unpleasant experience which was not expected from Emirates."
Cons: "When I was boarding on my 14 hour flight from Dubai to the US, I was briefly informed by the Emirates boarding staff that my seat had been changed. I had specifically chosen my aisle seat because I like to stand often on long flights, so I was concerned that it had been changed. When I tried to get more information from the staff member, he dismissively said "Ma'am, this is a good seat" and handed me my ticket without even making eye contact. There was no apology or courtesy of any kind. I ended up with a window seat and I had to crawl over two other people throughout the 14 hour flight to use the restroom or stretch my legs. I expected more courtesy from the staff for this kind of inconvenience and will rethink my flight plans in the future to avoid Dubai."
Pros: "I love Emirates, it's so clean, delicious food"
Cons: "I love every bit of it"
Cons: "Customer service at cairo airport is soooooo bad. They don't care at all about customers."
Pros: "Should sttart a flight from Edmonton to Dubai or Calgary to dubai"
Pros: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Cons: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
Pros: "The flight was amazing. The crew was nice and professional. They constantly checked up on us, as well. The food was good for food during a flight and there was nothing lacking in the entertainment department either. There is really not much Emerates could do to make the flight more pleasant."
Cons: "The check in experience is the worst I have ever had. One bag was a little heavy so I had to pay the fee which I was happy to do. But, they took me out of line and up to the office, I then had to wait 30 minutes to be helped only to then learn that the credit card machine was not working. So, I had to get cash from an ATM, which charged a fee, and there was no change available so I ended up paying more than the fee actually was. Then, I had to go back through security and stand in line again just to get my boarding pass. I was at the airport 3 hours early and this disorganized system almost caused me to miss my flight. It was just unprofessional all around."
Pros: "Emirates has the best crew. Very professional, providing excellent service."
Cons: "I liked everything. This is a great airline!"
Cons: "The service that Emirates provided."
Cons: "Tough to get a drink"
Cons: "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."
Pros: "Timings were perfect for flight landing and departure. Cleanliness was there."
Cons: "Service was very poor. Asked for warm water 3-4 times - no response.. Asked for green tea - no response."
Pros: "I liked that I got the vegan meal I ordered, the seats were big and there was plenty of leg room. Lots of movie choices, smooth take off and landing"
Cons: "Entebbe airport was in chaos with renovations making check in confusing and slow"
Cons: "I arrived only 10 minutes late to the initial check-in (even though many other carriers do not close the flight as early at Entebbe) after not being told the close time. I was then charged $600 to reschedule for the next day. I was very displeased with these policies especially after I checked in online and arrived with plenty of time to board the flight (one hour ahead of time)."
Cons: "Crew members are very arrogant at passengers they will not respond quickly .Food is not at all good"
Pros: "Spacious sits and good food"
Pros: "Entertainment, Hospitality"
Cons: "Seats were not much comfortable. Washrooms should have been cleaned frequently. Free Internet quota should be increased from 100 MB to 500 MB"
Pros: "Food was good in quality an quantity. Drink selection was also good, especially alcoholic drinks. Moves were okay, television selection was okay. I was a bit underwhelmed with the new movie selection."
Cons: "sometimes the cabin crews didn't show up at all when I needed water or a drink, had to get out of my seat and get it. Seats were not comfortable for a 14 hour flight and think food quality could be improved a little"
Cons: "Flight stranded on the runway for 3 hours due to technical issues"
Pros: "Free food and entertainment, hot moist towels for pre-meal washing, complementary travel pack with toothbrush and towel."
Cons: "Sitting for 14 hours, but that could not be helped."
Pros: "The gluten free meals and snacks were very delicious and nicely prepared"
Pros: "Everything was done by staff to ensure comfort for such a long flight. I was very pleased!"
Cons: "nothing in particular."
Pros: "Great service and friendly staff"
Cons: "Flight change charges were too high."
Pros: "The flight attendants were very polite and attentive. The flight was clean and smooth. I appreciated that the flight attendants had everyone keep their windows closed."
Cons: "I ordered a special meal on my return flight and though it was good it did not have the full options of the regular meal and was much less food. Because of his I was hungry much of the flight. My first flight, that I booked through Emirates, was Fly Dubai and was over four hours and they did not offer any food or drinks, not even water. My departing flights to India both offered food and drinks and there was more food in the meals. This inconsistency was very disturbing. Also the video touch screens did not work properly on any of the flight which was ver frustrating. We had several small children and parents let them wander. This was very hard to tolerate and I think the flight attendants should have asked the parents to manage their kids better."
Cons: "Restrooms trash bins were full midway through the flight and never cleaned. The restroom floors were full of used diapers causing the restroom and area around them to stink."
Pros: "Ten hours into my flight from Dubai to Seattle on February 24, 2016, I became very ill, from food I had eaten the day before. I went to the back of the plane in search of a place to lie down. The crew was very attentive, making a bed for me, getting my feet elevated, checking in with doctors, and providing me with appropriate fluids and medication. I was eventually moved to first class for the remainder of the flight where I was able to get some much needed rest. A lead crew member named Marco was the most involved with my care and was genuinely concerned with my well-being. I was very grateful for everyone that helped out, but most especially I was grateful for Marco. The crew waiting for me when we landed was so amazing and attentive, I felt that I was in very good hands. Overall I was very impressed Emirates. This was my first experience with the airline but will certainly not be my last."
Cons: "My only complaint is the distribution of water on all my Emirates flights. Whenever I requested water I received a very small serving, leaving me to ration my water intake. And the opportunities to receive water were limited."
Pros: "spacious seats"
Cons: "layover time to the next connecting flight."
Cons: "Free wifi"
Pros: "Very nice airplane and pleasant crew"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "General flight journey"
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "There was no wifi on flight"
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "not really"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "The crew!!"
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Easy to board and easy flight."
Cons: "Boarding was confusing and disorganized"
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "old plane, tight and uncomfortable"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "great choice of entertainment content, friendly crew"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "We love the flight all the way"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Cons: "The request for Wheel Chair at London was never registered...Had to run around with impaired leg on a short connection (1.5 hours). The service for Wheelchair request not being honored saying that there was no such request."
Pros: "Boarding was relatively efficient, the food was decent although breakfast was a modest chicken sandwich, and the staff was friendly."
Cons: "Breakfast, a chicken salad sandwich in plastic and a cookie, was not my favorite thing to face in the morning after a long transatlantic flight."
Pros: "There was a good selection of very different movies to watch. I found four that I wanted to see."
Cons: "There were not enough chairs in the waiting area. There was a long wait, first, just to get on the plane, then, instead of letting us stay in the waiting area, we were all seated, and left waiting for at least an hour, most of that time without explanation, sitting in a stifling plane at the gate, without being allowed to get up and move around. Also, the ratio of carbohydrates to protein in the main meal was way out of kilter. I don't want rice + potatoes + bread + crackers all in one meal, with zero vegetables. The tiny piece of cheese helped."
Pros: "made it safe to Seattle"
Cons: "Bad attitude of an attendant at the airport when inquiring about seat change for medical reasons. Complete ignorance during flight, no water or snack offered to me during 6 hour flight while a flight attendant paid a lot of attention to two ladies sitting close by."
Cons: "Our baggage was delayed coming off the plane in Seattle and getting to the carousel. When we were finally able to claim our baggage in customs, the gate said it was too late to re-check them through to Seattle, so they had to re-book us for a later flight. So after 13 hours of travel (with a toddler, which makes everything harder), we had to wait an unexpected 3 hours at Seatac to board a plane home. It was terrible. The BA representative at the baggage claim was incredibly dismissive and rude to everyone. It really was miserable."
Cons: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Pros: "Food and entertainment"
Cons: "The seats in flight are very small and not comfortable.Food quality also poor as they don't even provide fruits in flight.The food is junk."
Pros: "The cabin crew were excellent. The food service was very good. Entertainment choices were abundant and generally good."
Cons: "Reaching our connecting flight. The Bataan death march comes to mind—concourse 3 to 5, oh my! Having got through all the hurdles including incomprehensible up, down, up again down again escalator rides and security pat down for my wife we got to Concourse 5 where we learned our plane was leaving from C gates, but not which C gate. So we looked for directions to C gates. The only signage was for C gates 52 to 57. Common sense would lead one to believe that C gates 1 to 51 existed somewhere in the terminal; but no they do not and not many people are aware that they don’t. There has to be a better way. Perhaps before Brexit becomes a reality you could lean on Germany’s vaunted efficiency to help clean up this nightmare scenario."
Pros: "Food was OK"
Cons: "Ridiculous last-minute gate change with no notice in Frankfurt forced us to go through security twice and throw away our refreshment purchases. US Customs and Passport Control at Seatac was disorganized and downright surly. My spouse and I were separated on the flight and there is no room for adult bodies to sit with so many seats across without being pressed uncomfortably into strangers for nine hours. It is nearly impossible to sleep under such inhuman conditions. Shame on British Airways for putting profit over service and comfort."
Pros: "Flight crew was top notch with few exceptions. Safe journey. Great price tag with what should have been limited connections."
Cons: "BA used to be one of my three favorite airlines, especially the international. Sat on tarmac for over 2 hours because no one thought to load luggage of a couple hundred people or de-ice the wings for the sprinkle of snowflakes that terrified London. Cancelled our first flight to London a few hours before we were to leave home and after two hours on the phone, we were instructed to cancel our remaining flights and purchase a connecting flight to our destination ON OUR OWN DIME with the hope BA May reimburse. Had to fly into another COUNTRY, pay for our own hotel room and transfers and got to our final destination a day later, with only crossed fingers BA will take care of some of those expenses or at very least reimburse for the cancelled flight. They Lost our luggage on the way home because of a 2-hour delay (tarmac story above^), because they involved 3 airlines in their efforts to help us connect back home. Staff and crew we saw face to face were great to help...though not all customers shared that experience as we witnessed. Administratively, based on our 2 weeks of multi-country travel with them, BA seems to have lost the ability to manage themselves. 2.5 hour flight from Rome to London has terrible service and we had to ask for water to drink. Everything else was paid...I’m accustomed to that on regionals Euro commuter flights but very surprising on a full-fledged BA plane covering that distance. So many extra inches given to the thirty folks in first and business that commoners get sardine seats across the pond to America. That being said, the seats themselves are plenty comfortable withthe exception of arm rests that do not fully position upright. BA used to make you feel incredibly fortunate to fly with them. Now, I appreciate the crew who worked very hard to make-up for such an ugly delay on the ground and in baggage and flightbmanagement. The rest left me with a migraine."
Pros: "comfortable seats, pleasant atmosphere, nice landing"
Cons: "lousy sound quality with the ear phones"
Pros: "This was actually a very pleasant trip. Left a few minutes late (minor mechanical issue) but arrived right on time. Crew was courteous and efficient. The food was the best I have had on any airline in years. Entertainment included a good selection of recent movies."
Cons: "I'm 6'2" and slender - those seats are tight in both leg room and shoulder width, hence the "OK" rating for comfort. I was fortunate that my seat mates were also slender so none of us overlapped the armrests, and that the person ahead of me never reclined their seat because I have no idea of where my legs would have fitted had they done so. The only other gripe is that the volume of the entertainment system seems disconnected from the announcement system. The announcement system is WAY louder than the entertainment system - painfully so. I noticed many others around me also ripping off their headphones when a crew announcement commenced."
Pros: "The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive."
Cons: "Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-("
Pros: "Serve was normal and so was the food."
Cons: "Left the terminal building by bus to the aircraft. Had to exit the bus, WALK ACROSS the tarmac and up a set of stairs to the plane. REALLY, British Air couldn't find a proper gate at the terminal? What if it had been raining or my elderly mother that needs a wheel chair? BA needs to solve these problems fast if they want my service in the future."
Pros: "Liked the food and drink service, as well as the on flight entertainment, movies, games, language game."
Cons: "This was in coach class, so I understand the cramped quarters, but even on a long haul flight (BA 49, LHR-SEA), how could they justify the seating in the planes? Perhaps BA executives should fly coach class on one of these planes to understand what they are putting their customers up to. Here are 2 additional items that should be a no-brainer to fix: a) They ran out of fresh bottled water. For the last one hour, all they could offer was sparkling water b) Somehow BA seem to be saving on food portions (or their caterer needs to be changed) - lunch/dinner portions are way too small."
Pros: "British Airways provides complimentary amenities in coach not found on US carriers: A hot meal, snacks, beverages other than water or coffee/tea. Their media selection is superb. They seem to work hard to make a nine-hour flight over The Pond as tolerable as possible."
Cons: "My comfort was better on the return leg because I had the extra leg room that comes with being seated on the emergency exit row. However, regular coach seating is at best tolerable. You are packed like sardines and the seats are firm, to put it mildly."
Cons: "the plane had been puked in on the previous flight and was not cleaned well so our flight had a hint of puke smell"
Pros: "It was all good."
Cons: "No complaints"
Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."
Pros: "In flight entertainment and meals were great. Flight was on time."
Cons: "Very crowded and difficult to move. Also, would have liked more water service - had to go ask for water a few times since service was not offered regularly."
Cons: "For long trips I do not think I could do the standard class again. There was not enough room for me at 2 meters tall and I was rather uncomfortable in the middle seat"
Pros: "entertainment and crew on the plane were great!"
Cons: "I was moved to standby coming from London back to Seattle. The check in attendant notified me that b/c I hadn't check in 24hrs in a advance, I was bumped. I never received any notifications via Kayak or BA to check in...I almost didn't make it home."
Pros: "customers were rude and service was average"
Pros: "I love to fly on BA. Along with KAL, it is my favorite."
Cons: "Only problem this time was that the video monitors in the Economy class on the entire right side (Seats I-J-K) went out early in the flight and could not be repaired."
Pros: "The crew was efficient"
Cons: "Food was really bad. I would like much more entertainment in such a long flight."
Cons: "Headphone jack was faulty"
Cons: "We werent able to change our seats online and nor at the airport counter. So my husband and I had to sit separately on this long flight"
Pros: "We had a very helpful terminal emplyee help us get from our arrival gate to our departure gate. I know he doesn't work for you but he was great. The arrival gate personnel (including pilots) were very sympathetic to our frustration (not having our wheelchair) and worked hard to get us to the departure gate. Good work!!"
Cons: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."
Pros: "Service, food, entertainment, seats Even the toilets were decent - stocked with hygienic wipes"
Cons: "Wish I could afford the nice 1st class seats :)"
Pros: "entertainment and business class bed pods!"
Cons: "There is no business class lounge in the international terminal. Had to pay extra to reserve seats in advance of 24 hours. Really, I'm paying $10K for 2 business seats and I can't reserve when I book.???"
Pros: "As a first time flight using BA, I was very impressed, and felt I received good value for money."
Cons: "I did not like the policy of paying to assign yourself a seat ($51 per seat) unless you do it online 24 hours prior to your flight - which I chose to do. I understand in the current business climate of paying for better seats, but nickle and diming plain Jane economy seats is unacceptable."
Pros: "Food had improved."
Cons: "Rather cramped."
Pros: "Short flight"
Cons: "Very hard landing and no entertainment"
Pros: "All British airways plane wa great- suppy of food and drinks was nonstop - thank you for that! Entertainment from heathrow to seattle was great. Cheers mate for a job well done"
Pros: "Customer Concern."
Cons: "Food Quality needs improvement w.r.t the Indian Food."
Pros: "Free movies and food."
Cons: "Your call center, some reps were not helpful. You charge outrageous sums for people to sit together. Only one coke on a 9 hour flight?"
Cons: "for my flight from London to Seattle I tried to check in the day before online and it said online check in was unavailable. Then when i got to the airport in London i tried checking in at the kiosk and it said it could not confirm my booking. i was brought to a help desk where they said they had to release a seat for me because the flight was so full. It was very stressful and the employees didn't seem too concerned. I understand they may deal with this on a daily basis but to me it was scary to think i may not get on a plane home when i paid over $1000.00 and it wouldn't let me check in early. I would have appreciated a little empathy."
Pros: "BA has the best airline food. Our flight was 9 hours, and they served a full meal with wine early on, and a snack box toward the end. The flight crew is outstanding. The in-flight movies were good, with a decent choice of recent movies."
Cons: "These were the smallest airplane seats I've ever encountered. On the leg from Seattle to London, I was in a window seat and my 6'2" husband was wedged in a middle seat. We were both cramping up halfway through the flight. When the person in front of me reclined his seat, my meal ended up in my lap. On the London-to-Seattle return trip, for some reason, the airline changed our seats so we weren't sitting together, and changed us both to middle seats. The agent at the gate said the plane was full, but managed to get us both aisle seats. I would highly recommend an aisle seat since it's easier to get in and out to stretch the legs."
Pros: "The staff was very friendly."
Cons: "I would have preferred something more to eat, and to have my own entertainment unit."
Cons: "Seats seemed hard and less leg room than some other flights"
Pros: "Efficient gate crew at DFW"
Cons: "Airbus planes are designed for efficiency--not human passengers. As a thin person, I'm okay, but the individual space is ridiculous. Eye strain from having a screen 6 inches from your face, or less. Seats should not be able to recline in such a design. Can't get to carry on bag. Trash pickup was mediocre. Horrid space. "Entertainment" choices paltry."
Pros: "Boarding was efficient and the plane was comfortable. Food service was very good: entree + large snack for 9hr flight. Blanket, headsets, pillow and toothbrush/paste was supplied."
Cons: "Different than my previous flights on BA, the flight attendants in Economy were a bit dower and spoke with a rather clipped attitude. I had asked for tea when they came through with beverage choices in the beginning and they said I had to wait until after dinner. They did not return. I thought that was a bit odd since it is a British Airways flight and I had never had issued obtaining tea before. I saw them be pretty abrupt with other guests as well."
Pros: "For basic coach seating room was OK. Left and arrived on time."
Pros: "Nice crew"
Cons: "No leg room, no food except for purchase, no entertainment"
Pros: "Wow! The padding in the seats was gone, the headrests didn't work (supposed to go up and down and side wings, to assist sleeping in place, did not work.) The upholstery was all frayed and there were no headsets to listen to the video/audio unless you brought your own. This on a 4+ hour flight!?! It's a new, spartan world out there. The most difficult part was to see one flight attendant working hard while another sat in her jump seat and read her Bible (commendable, but still....) Overall, I'd say it was a bare-bones flight. The cheese and crackers available for purchase for $8.49 was modest but good; it's hard to screw up cheese and crackers. I won't choose American again to make this particular leg of travel (again, I bought the return from an agency that said it was a British Airways flight, but ended up being operated by American Airlines.)"
Cons: "Zero entertainment for 5hr long flight! Airport connection at Philadelphia is terrible! We were just off an aircraft and didn't leave the security zone. Why do we have to pass safety check again? If we had problems, how could we get on,board the previous flight! Nonsense! The connection,time is short but there is not any express line nor any American Airline employees to help, especially when previous AA flight was late by 1hr, cutting the connection time extremely short. Very poor ground service at the airport!"
Pros: "I was moved to a One World seat because my headphone jack was broken. It was nice surprise to lie down while watching movies."
Cons: "Staff always seems curt, bitter, hassled on BA flights LHR to SEA. This is the 2nd x I've experienced this on an LHR to SEA flight. We were herded on like cattle, except for 1st & business class, it was a free for all, not by rows. Crew didn't seem to want to help anyone. I don't know if they're overworked by the time they head to SEA, but they need to get their attitudes in check. I'm tired too when returning home, I expect the staff to be as pleasant on my inbound as my outbound."
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Cons: "Way too crowded on the plane"
Pros: "Crew was good but being 6’4 and 300 lbs set was very small"
Cons: "Leg room and seat room"
Cons: "1 hour delay due to maintenance but the ground crew and pilot kept us informed."
Pros: "Flights were delayed due to hydraulics issues, they got it fixed, turned it around quickly in Denver, made up time in the air, and got us in 20m early."
Cons: "Not sure why they add basic economy passengers to middle seats between others when there are open rows in the back. Would seem like they could set up the system to assign people to seats in the aisle/window first and then start putting them in the middle. We all moved before takeoff, but it would make things quicker and easier if they assigned seats in a more logical way."
Pros: "This was a full-size jet, and the seats were more comfortable than those on the regional jet."
Cons: "Overall a good flight LAX- IAD"
Pros: "Fatal crew attitude and discomfort seats, really reduced seat space."
Cons: "Absolutely everything"
Pros: "The crew was nice."
Cons: "My luggage got soaked in the rain. No gluten free snack options."
Pros: "Boarding was slow because the flight was sold out."
Cons: "Slow service. Poor loading and unloading."
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Cons: "Great flight"
Pros: "I had three seats to myself so I could lay down and sleep"
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Pros: "We seemed to fly faster to make up time"
Cons: "The seats are jokingly small and very uncomfortable. The boarding space was also small so the lines became very unorganized"
Pros: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
Pros: "made it home safe"
Cons: "Boarding protocol. we were traveling together and were placed on opposite ends of the aircraft. very cramped seats. would prefer not to fly them again."
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "No problems and the crew was friendly and helpful."
Pros: "For a little over $2000 you get an economy seat non-stop from DC to Tokyo and back. Meals were good. As economy seats go, it's comfortable. Midweek the flight is about half to two thirds full. So you might be able to stretch out even!"
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Nice flight attendants, clean cabin"
Cons: "Flight delayed 2 1/2 hours. Arrived late to destination"
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Pros: "The female crew was polite and courteous."
Cons: "The male crew acted like they were above the customers."
Pros: "Flight was on time. Everything went smooth for being in coach."
Cons: "I was very cold!"
Pros: "Apologies and attitude of crew They got me on another carrier so I could get to my destination"
Cons: "Not enough people on hand to reroute customers. Some picky customers took too much time. After an hour they handed out phone number to call and make our own arrangements"
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."
Cons: "Plane seating was tight"
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Pros: "Delays seem to be frequent with united and the staff is always in a bad mood. Will not fly again with them, I flew one leg on a different airline so I wouldn't miss my international connection as they wanted to delay 6 hours!!!"
Cons: "Didn't happen"
Pros: "the pilot gave regular updates due to the delay. he was audible just as frustrated as passengers. but it was out of his control and his updates were appreciated. they let us off the plan instead of forcing to stay on for over 2 hours. offered free in flight entertainment for the inconvenience of the delay. it was a nice gesture."
Cons: "the choice of snacks. the delay the flight was over booked."
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Cons: "I had to go in and out of security 3 times to try to make alternate flight arrangements. The United staff was slow, unsympathetic and made several errors. I spent 7 hours in the airport due to errors."
Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "Crew was awesome."
Cons: "NO entertainment whatsoever unless you purchased it, $5 is expensive"
Pros: "Late boarding, other then that ok."
Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."
Cons: "Flight was delayed over 3 hours, was suppose to depart at 10:50pm, did not take off until around 2am. Constantly changing gates. Tiring experience."
Airlines flying from Uganda to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights