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Top 4 airlines serving Worldwide to Washington
Scores according to KAYAK customer reviews
Cons: "It was really cold"
Cons: "Never fly China Southern again,We missed one day by cancelation flight Los Angeles to Ghuangzhu and Ghoungzhu to Kathmandu,supposed to arrive Kathmandu on July 3rd instead arrive July 4th.waste my Vacation.I don’t recommend to anybody.very disappointed."
Pros: "This is best fast and on time !! Love you !! And would like to watch video tv ... I am deaf and boring smile"
Cons: "No comment"
Pros: "crew was nice Slept easily"
Pros: "on time"
Cons: "I tried and tried to get first class. No way"
Pros: "REALLY enjoyed this flight. The innovative entertainment through your personal devices provided through their own WiFi and app was great, so many choices to choose from. Coffee was delicious, flight attendant even accommodate my coffee to suit my taste. The flight attendant was smiley, nice and funny - had sense of humor and character. The plane itself was AMAZING. The seats were comfy and SO much leg room!!!! And this was economy class! No joke, I love Alaska airlines/Boeing planes!"
Cons: "No complaints. Even boarding was great!!"
Pros: "Good customer service.! And great employees."
Cons: "They're on time and very friendly."
Pros: "Boarding was fine. The price, reasonable."
Cons: "I had to sit sideways up against the window to avoid her elbow. I think i may need a chiropractor after that flight. She was much too large for one seat."
Pros: "We arrived early! Everything else was like usual flights."
Cons: "I wish the seats were more comfortable and jet blue offers free movies, if Alaska did that it would be cool."
Pros: "Alaska has always treated us well. I would recommend them anytime."
Cons: "Poor customer service from airline."
Pros: "Very friendly staff with a very smooth landing and take off"
Pros: "Service and customer service was great. Airplane was neat and clean, crew was awesome."
Cons: "You have a question about entertainment, there's was none. Just the plane magazine."
Pros: "The landing was very smooth. Flight attendants were very nice."
Pros: "Check in baggage service is fast..keep up"
Pros: "Boarding on time."
Cons: "The sits was uncomfortable."
Pros: "I was surprised upon boarding with a first class seat! Best flight ever :)"
Pros: "They made the flight as comfortable as possible."
Pros: "the man who checked in our luggage to the flight attendants"
Pros: "Despite every seat being filled, the flight attendants (especially Michelle) did a wonderful job taking care of everyone. As soon as we took off, I started feeling dizzy. Michelle was quick to bring me a water and ginger ale. She also came back to check on me a few minutes later- thankfully, I ended up feeling better quickly."
Pros: "They were attentive as usual."
Pros: "Everything was great considering the low prices."
Cons: "Strict policy on luggage weight, our luggage was 0.5lbs overweight and we needed to repack."
Pros: "Crew give me feel comfortable!"
Pros: "The airline offered for an earlier flight to be taken for $25, this worked out awesome for me. I landed at the time I would have been leaving."
Cons: "The entertainment / video must be purchased."
Pros: "Smooth flight, good service"
Cons: "We waited on the Tarmac at LAX for 45 minutes for no apparent reason. Weather was fine. Sounds like they just have a busy airport. This happened on the way there too."
Cons: "There was an hot delay which made it bad for me because I had to walk to my hostel in the dark if I arrived on time I would have been safer"
Cons: "no wifi"
Pros: "The Boarding process was very good. The crew were very friendly and attentive. The leg room was good for me. It was a good and a short flight, we were delayed because of instructions from the Air Traffic Control in LAX. Overall the flight was good."
Cons: "The landing was kind of rough; I guess it was because of the winds."
Pros: "Friendly and helpful staff"
Cons: "Nothing to comment on"
Cons: "really good enjoyed the whole experience"
Pros: "Terminal and flight crew were amazing!"
Cons: "No complaints."
Pros: "Ample leg room."
Cons: "Seats need lumbar support."
Pros: "Easy boarding and friendly staff..."
Pros: "Smooth lsndung, great servive"
Pros: "GREAT CUSTOMER CARE."
Cons: "THERE WAS NO BLANKETS, IT WAS COLD AND CHILLY. AM I SUPPOSE TO ASK FOR A BLANKET? I'M SO USED TO THEM ALREADY READY AT THE SEATS THAT I WAS SURPRISE."
Pros: "Excellent flight, great services, reasonable food/beverages prices, very friendly crew, and arrived early!!!"
Cons: "The boarding part was a little bit disorganized :("
Pros: "I was upgraded to an emergency exit seat without charge. My bag was over weight and wasn't told to pay more or move stuff around. She just let it slide and on I went."
Pros: "All workers were very nice, knowledgeable and accommodating."
Pros: "The customer service was good. Food choices could be better. More choices snack choices please."
Pros: "Was ok"
Pros: "Traveling by myself and also handicapped I felt a little nervous to say the least, but my trip went smoothly and without any problems."
Pros: "Everything else"
Cons: "The Wifi was kinda slow."
Cons: "Put wrong name on my 2 baggages but tell me my baggage was delay , I had been waited for two days still don't have my baggages back, fortunately I call the Seattle airport to see if there are any missing baggage and I found it or I have no idea when I can I get them back"
Pros: "We were delayed in LAX about 6hrs. due to a mechanical problem. I know this happens, but when one has a connecting flight to make, it is disconcerting that no one from Alaska addresses that problem. We found out after the fact there were many other flights to Seattle that we could have transferred too and arrived at our final destination somewhat on time..... not at for AM the next morning, 12 hours late!"
Cons: "SORRY, PLEASE SEE "WHAT DID YOU LIKE" Also, luggage was lost in Seattle, bound for Wenatchee, did not have change of clothes for TWO DAYS. Had to purchase extra "stuff". Would have been to have been told about other flights from LAX to SEA-TAC."
Pros: "The flight attendants were very helpful to all the passengers & very friendly."
Pros: "Reserving my flight was smooth & easy Boarding was good Crew was cordial & professional Snack okay"
Cons: "Comfort wasn't the best - it was tight, but okay No entertainment"
Pros: "it was nice"
Cons: "but i don't like delay"
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "On time flight"
Cons: "Connection at Schiphol often tricky;"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "The wrap didn't taste too well."
Cons: "Delayed 3 hours"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Great crew on board!"
Pros: "Nice crew, pretty good timing on flying time."
Cons: "Stayed waiting for airport to clear our gaye for about one hour after we landed."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "on time"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Trying too hard to fit as many as possible"
Cons: "The plane bathroom was old and junky"
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Cons: "horrible boarding management in SJC."
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "Very easy flight & process"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
Cons: "Boarding sequence seems inefficient"
Pros: "the chick who worked the counter for the preboard flight counter was really REALLY nice"
Cons: "everyone on my flight was ugly"
Pros: "- took off and landed :) - negligible turbulence - captain's skill in landing in foggy Seattle weather was impressive. - coffee actually wasn't bad this time."
Cons: "- no individual displays - no individual air vent (this must have been a really old jet) - *very* cramped seats. I'm 6'2" and I barely fit in economy. The second someone reclines I'm in for an uncomfortable flight."
Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."
Pros: "Flight had a 5 hr delay"
Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"
Pros: "staff was friendly"
Pros: "the attendant in first class was fantastic."
Cons: "They didn't land due to fog, making me miss all my other flights. Bags were not put on redirected flight to Beijing. Bags still missing 3 days later. Trip has been put on hold till bags arrive in Jakarta."
Pros: "The staff was very nice, seats were comfortable and entertainment was nice."
Cons: "Plane was delayed, causing us to miss our connection, but our connection was also delayed so it worked out. Wifi is also quite pricey."
Pros: "They provided a lot of entertainment options. They also kept the lights dimmed so it was easier to relax."
Cons: "It was extremely uncomfortable. I couldn't sleep a wink due to how uncomfortable I was. My knees just ached so bad I couldn't sleep without waking up in pain.I wish the seats could lower for shorter people like myself."
Pros: "I loved that there was a screen in front of everyone that had games and I could watch Tv, it made my flight go buy super fast. The thing I love the most was that you could track your flight!!!"
Cons: "I never got there . They changed my flights"
Cons: "Flight delayed and turbulence."
Pros: "I was comfortable. I entered and exited the plane very fast."
Pros: "The crew/pilot was excellent he got us an hour prior to schedule, however, the stewardess did not have good training to lay down rules i.e. going bathroom. They can be stricted but nice."
Cons: "Food not snacks should be an option to purchase."
Pros: "Crew was very nice."
Cons: "Was late"
Cons: "The change of flights. Had to stay in airport overnight!"
Pros: "Cheap tickets"
Cons: "You must experience the rigid, non-reclining seats packed impossibly close together to get the full Frontier experience. Nonetheless they often have the cheapest airfare so what is a budget traveler to do?"
Cons: "Paying $3.00 for a $.50 soda, paying for carry on bag. very uncomfortable seats, no entertainment at all for such a long flight. need I go on?"
Cons: "The captain of the flight was running late. We had already boarded when we found out that the captain wasn't going to make it and that they were on hold with scheduling to try and find a replacement. Half an hour later they had us de-plane. From there we waited around for another 2 hours before a replacement was able to make it. They had us board again, and then we were waiting on ground crew to come push us back from the gate for another 20 minutes. It was a disaster. We got into Seattle almost four hours later than we originally should have. The attendants were short with all of us. Granted there were quite a few people who were being nasty. I understand that it wasn't in their control. But customer service is. They all fell short."
Pros: "Staff was friendly and flight was quiet."
Cons: "I once loved Frontier and used them exclusively. Now, however, their new seats destroy my spine before taxiing from the gate. It is the most uncomfortable airline I have had to use... ever! I feel like their planes are so overpacked that, were there ever an accident, just getting out of my seat would pose a challenge. I willl avoid them at all cost in the future. It is no fun fkying in those seats for 3hrs then trying to enjoy your destination. Never again!!!!!"
Pros: "It gets you from point A to point B."
Cons: "By the time you add a bag, you can fly another airline. And if you're over 6', it's not worth it. I'm 6'4", and my knees touched the seat in front of me for the whole flight. Seats don't recline, so I couldn't adjust at all."
Cons: "Crew not that friendly. When boarding first flight attendant seemed annoyed that I asked her about my seat. ** there is a fee for about everything on frontier. I would rather pay additional for the tickets on other airlines because the process to check in luggage, get to the gate, and have the Benicia of not being charged for every little thing is WORTH IT. You end up paying more to fly frontier by the time you are done paying for the extras. I prefer the one stop shop. Convenient and no drama."
Cons: "We were part of the week when Frontier had a horrendous problem with on-schedule flights. We were two hours late for a 2.5 hour flight. At the gate, attendants were very poor at communicating. Couldn't hear them on the PA. Several people asked me "do you know what zone they are currenly loading?". They board weirdly - instead of back to front. When we got on (seated near the very rear) there were people seated everywhere. Slowed down loading, which slowed down departure. (2.5 hours late) Rows too close together, absolutely no leg room. Seats are the bare minimum - wouldn't recommend a long flight. Not sure I will fly with Frontier again. Will have to pony up the dollars for a better airline."
Pros: "The announcement (although I didn't take them up on it) to offer two domestic round trips if I'd sign up for one of their Mastercards. It's probably not a bad deal for someone who likes to have lots of credit cards and doesn't mind annual fees, I'm just not one of those people."
Cons: "My inability to access their e-mail offers to set things up ahead of time and at lower costs than paying them at the airport check-in, above and beyond the baggage charges themselves (Seventy bucks), especially for my carry on ... COME ON! I've become used to Southwest's far more enlightened policies, which I obviously prefer. Since it also has flights between Seattle and Denver, I'll look much more closely at staying with them the next time I make this trip."
Pros: "Good flight. Accommodating. Will fly again. Cheap flights"
Cons: "I am never flying Frontier Airlines again. Hidden fees everywhere that make the price much, much less of a deal than it looked when I did the price comparisons against some legitimate airlines. Frontier charged for carry-on bags, tried to charge for seat assignments (all of the available seats & not just the desired ones), charged for every beverage including sodas. Frankly I was surprised they didn't charge for water! Seats didn't recline at all & were like sitting on a metal folding chair for 5 hours. Food tray was about 3 inches wide, could barely put a plastic cup on it let alone a laptop or anything like that. Deceptive pricing combined with crappy accommodations - a combination I will avoid next time."
Pros: "Left late but made up some of the time. Staff were nice."
Cons: "Left late, then sat on the tarmac for almost 30 mins to take off. Cramped again and not happy about the extra fees (see above)."
Cons: "Why should anyone want to book a flight only to find out that the ticket price doesnt include a seat................. for a seat there's an additional charge. And then a charge for a carry on bag of $40. Your airline is ridiculous!"
Pros: "I'm 6'3" and simply cannot get comfortable in a plane seat."
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Cons: "Behind, plane troubles, and very uncomfortable seats. Not worth the money"
Pros: "The crew was professional and curtious."
Cons: "If you're going to charge people for things like carry on, and seat assignment there's no chance you'll ever be my go-to airline again. If you are going to charge that much, at least give me a free cookie, include a tv on back of my seat. Most of all, give the the option to recline my seat!"
Pros: "The price was good."
Cons: "But not that good."
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Cons: "First time flying Frontier. Great advertised rate round trip Sea to Denver $140 vs next best AK at $170. Receive email to pick seat, Suprise... They cost $9-36 each way, no mention of free seats if you just show up and go open seating. also Suprise# 2 carrying are $40 each way. I choose $18 seats and had a carry on so total trip ended up being $140 + $126 in a frontier gotcha money an increase in fare of almost double. I did find out about the seat chafe scam before checking in and asked to just go open seat.....uhh no. So how much would the Alaska Air trip have been....$170 plus $0 for assigned seat and $0 for carry on so $170. So fool me once shame on you, fool me twice shame on me.... Their will not be a twice and I suggest Kayak add some notes to fares to avoid future bilking by Frontier."
Pros: "seats were some what comfortable"
Cons: "did not like the fact that I had to pay extra for a seat when I already purchased a ticket"
Pros: "Getting off the plane."
Cons: "Frontier is all around archaic in a modern world."
Pros: "charge for carry on, no let room"
Pros: "There's nothing bad about Frontier's service. Flights were on time, staff was courteous."
Cons: "BUT, they don't honor Global Entry or TSA Pre-Check, which is ridiculous! The ticketing agent told me "it's not in the budget." Had I known this ahead of time I wouldn't have purchased a ticket from Frontier. The security lines were incredibly long in Denver and this added a good 30 minutes to my passage through the airport."
Pros: "I didn't have to pay extra for my seat with extra leg room"
Cons: "There was confusion about my seat"
Pros: "Leg room was great! Comfortable enough to extend your legs and enjoy the ride!"
Cons: "Bought the ticket at a reasonable price, but the add-on costs make the ticket disappointing! Clever marketing! Charging for carry-on just seems inverted to the idea of handling your own bag!? Frontier doesn't pay anyone and uses the passenger to make money! Usery?"
Pros: "I loved the price, service, and overall experience of the flight."
Pros: "Watch these deals on Frontier, they sell the tickets low and charge for everything from seat selection to carry on bags which are $40 at ticket counter!"
Cons: "Crew was not very friendly, seats are not comfortable, and baggage is too expensive."
Cons: "Frontier is the worst airline ever. Make it look like a cheaper fare but charge you for every possible thing they can. Your seat, drinks and even your damn carry on bag. NEVER AGAIN."
Cons: "My mother did not get one of her bag back when we arrived in Seattle"
Cons: "Uncomfortable seating"
Pros: "crew was nice"
Cons: "my bike and my girlfriend's bikes as well as the vast majority of our luggage were lost in transit and we are currently stuck in loreto mexico waiting to locate our things. hopefully this can be resolved quickly as it is becoming very costly and interrupting our travel plans."
Cons: "The seats on their new planes are terribly uncomfortable- they don't recline, the tray tables are tiny, there's no entertainment. We waited on the Denver tarmac for 2 hours. They don't have any free snacks or coffee, and my bag did not make it with me back to Seattle. Because of the additional fees for baggage and seats coupled with discomfort and charge for beverages and snacks, and my delayed back my "great deal" on Frontier wasn't so great."
Pros: "I didn't like anything about this flight. They nickel and dime you at every turn. There was no leg room even though I paid more for my seat."
Cons: "The flight was cancelled and then delayed about 4 times. I didn't receive any notifications about the new updated time until I showed up to the airport."
Cons: "It seemed like a reasonably priced flight, then you charged $40 for a carry-on bag! And you don't even get non alcoholic beverages as part of your price, that's crazy! I will not be traveling on Frontier again!!"
Pros: "Crew was good and friendly and pilots did a good job flying the plane and communicating with the passengers"
Cons: "The seats back of the first three rows were terrible, more like non reclining jump seats with little room and a mini tray table fit for the overpriced but miniature size snacks and beverages served."
Pros: "The man next to me was quiet. The flight was on time and we were on schedule."
Cons: "They charge for carry on?! And they didn't tell me until long after booking my flight, and checking into your seat had a fee as well. And then your seat doesn't recline?! And no tray table? That's a joke. Stewardess weren't overly friendly and then a can of soda costs $2?!?! Soon as I got to my seat it was covered in gross crumbs and I sat in something sticky. The floors were covered in gross things too and there was some type of vomit remenants on the mess back pocket in front of me. Incredibly gross, waste of my money, never using Frontier again."
Pros: "The staff was very nice/pleasant."
Cons: "Crowded seats. Small table. No leg room. Limited refreshments."
Cons: "Everything about this flight was completely awful. The 1st of many horrible things was that they forced me to pay an additional $60 at the gate because my personal item was a couple inches outside of regulations! It fit easily under my seat and it was never a problem with every other flight I have ever flown with. They let many other people by with larger personal items but for some reason singled me out to be charged and they were extremely rude about the fact too almost gloating they were completely awful. Then it just kept going downhill from there. Their seats were so incredibly uncomfortable they are basically a plastic chair with unbelievably thin cushioning. They charge for everything except water, they have no in flight entertainment (no magazines, t.v.s, nothing), and their entire staff was not friendly. They are an awful airline to fly with and that will be the last time I ever fly with frontier. I usually fly with delta and united and they are so much better. I think frontier's business motto is: "Lets trick them into trying us with cheap fares and then slap on hidden charges and provide awful customer service." They were so awful and definitely take advantage of their customers."
Pros: "Customer service during flight check-in was great, quick, friendly and efficient"
Cons: "Overall attitude of main female flight attendant, simply condescending and overall rude."
Pros: "Staff on the ground and in the air was very friendly."
Cons: "I paid $35 per seat for extra legroom but the front row passengers directly ahead of us used the source under their seats preventing stowage of my own bags there. Also, those seats reclined where ours did not virtually eliminating any value of the $70 total I spent for the comfort and convenience of the extra space."
Pros: "Board was slow Crew good Food didn't eat Seats cramped Flight smooth Generally rate 3+"
Cons: "See above"
Cons: "The new baggage and seat assignment rules are confusing and expensive"
Cons: "There's a reason this airline has such cheap tickets, they get you where you least expect it. For example they make you pay for carry on bags, beverages and snacks cost money, the economy seats don't recline, the tables that fold down in front of you are tiny, there's no entertainment whatsoever, and no place to plug in your phone. But if you are just trying to get from one part of the country to another with little baggage it can be the right price."
Pros: "Flight was on time."
Cons: "Very high rate to check in your bag, too much!"
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Pros: "Boarding was easy and left on time"
Cons: "Charging for water"
Pros: "Better Boarding gate area in ATL compared to ORD. Quicker ground crew support at O'Hare on arrival. Gate agents announcements were timely"
Cons: "On my trip to Atlanta, I paid 52.00 for my luggage to ride because I was told i needed a ticket after telling the representative my luggage fit inside the sample boxes. After paying I get to the flight gate and i see people with luggage bigger than mine. I asked how much did it cost to bring it on and they told me it is free for one piece of luggage. So on my way back to Tampa I didn't mention anything about a bag and it was free. I feel the representative should have told me it was free to take it on."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Pros: "Flight was smooth, crew was great, boarding was easy, excellent trip."
Pros: "Crew and plane were OK."
Cons: "Seats were terrible. I did not get any sleep on either cross country leg. I can usually sleep fine on planes, but the seats were plastic and had no head stabilizer, and did not recline. It was impossible to sleep. I had a "donut" pillow for my neck, but the seats really made it impossible. I won't fly Spirit again until I hear they have better seats."
Cons: "I was told that I could bring my carry-on on the plane for no extra fee and when I arrived at the airport I was told that my bag would have to be an extra $69. If Spirit has a different policy for carry-on than other airlines they should let that be known in advance. I even reached out and called the airline in advance because this was my first time flying Spirit and I wanted to make sure everything would be set."
Pros: "Funny flight attendant on the way to Houston. Loved his sense of humor. Good price for ticket"
Cons: "Very cold in the plane Boarding crew at the gate - looked and sounded like they just got out of college. They need a better script/training for making announcements. No option to check-in online without signing up for Free Spirit. Guess bare minimum means many things..."
Cons: "Going to Fort Lauderdale: the flight attendant was very rude towards another passenger because the seat was double booked. Overall chaos and unprofessional"
Pros: "Seats were pretty roomy and comfortable. Airfare was inexpensive."
Pros: "the plane was on time and big"
Pros: "Crew was friendly. The flight left on time. The plane was clean."
Cons: "Seats don't recline (that's really both good and bad). Spirit's a no frills carrier, so anything extra costs more."
Cons: "very uncomfortable cramped seating"
Pros: "FLIGHT DETAILS : Mr INAM Rabbani. FLIGHT NO NK541 CONFIRMSTION CODE : PHFHKE DATED : 25 FEB, 2017 Please refund my US DOLLAR 55, charged for my bag through my Citibank card. Cards code : 715. Please also give me compensation for giving me mental agony."
Cons: "I was travelling from Atlanta to Tampa on 25thfebrury 2017. The birding cards were issued. First it was announced several times the flight was delayed. Finally the flight was cancelled. I paid US 55 for the My only bag. The amount has so far not refunded in my account. My fight number was NK541. Confirmation code is PHFHKE. My name is Inam Rabbani. Please refund my money into my account."
Pros: "On time. Planes in good condition. Nice people."
Pros: "The crew was very friendly and helpful"
Cons: "Horrible customer service"
Cons: "Hughes charges not made aware at booking. Cost nearly $200 more just for carry- on luggage! Price better overall with other airlines not booking through kayak. Tight seats. Wouldn't print out my checking in ticket without charging me. So many hidden extras, not worth the $30 initial saving. Very upset."
Pros: "I haven't enjoyed flying Spirit in the past but this time was much better. Flights were on time, staff was courteous, and didn't have any unexpected issues with baggage."
Pros: "We got to our destination safely"
Pros: "Friendly staff."
Cons: "Food options were terrible. The only hot food was a horrible, extremely processed, "Instant Noodle Soup""
Cons: "I was suppose to get a refund because I cancelled within 24 hours of making the trip and I was told I was going to receive one but I never did."
Cons: "The dont have it anywere during booking process that not a single bag will be allowed onboard. (i mean even a hand baggage). After that they say that they have it mentioned on the boarding pass. I dont think anyone reads that in particular. More over when i checked the lady did not have a problem. The lady a the boarding brigde wanted a 100 dollars just becuase we had 1 hand bag. Pure cheating."
Cons: "I did not appreciate any of the tactics used to increase the amount to pay for carry-on baggage I have always brought a carry-on for a dozen other airlines and never got stuck paying the exorbitant rates that I was hit with from Spirit Oh sure, you have the measuring display there but hidden from view and not told to put your suitcase in it. Ours were off by a few inches too big. I didnt know until I was boarding that my bag was too big along with my wife and had to pay an extra $200 to have the bags checked. $200!!!!!!!!!! They said they made an announcement but between phone calls and bathroom i missed it. Who would have thought that our bags would not fit. On the return flight I went on-line to pay for the same baggage and it cost me $50 each or another $100$300 total which was more that the flight cost was. A complete rip-off. Your staff should warn at the ticket desk about the baggage rather than have that obscure baggage measuring rack. Please call me at 218-966-8787 Jeff Maki"
Cons: "It was a surprise to find out that for carry-on I would be charged $50. That was revealed at the time of check-in!! Flight was delayed by 30 minutes. Reason given was one of the seats needed cleaning as someone had threw-up!"
Cons: "I was flying with Spirit Airways from Boston to Atlanta on the 5th of August 2016. Unfortunately, I missed the flight due to my flight with Delta Airways being delayed in Amsterdam. I had booked a return flight with Spirit Airways for the 25th August 2016. I understood, of course, that this was not the fault of Spiirt Airways that I missed the outbound flight. I went to the check in desk, explained that I had been delayed in Amsterdam and could they possibly get me on the next outbound flight. As it turned out there was not another flight available for two days. So I explained to the staff in Boston, that I would try and get a flight to Atlanta with another Airline. Which I was able to do for the same evening. However, I made sure to tell the Spirit Staff that I would be traveling on the return flight, and the lady confirmed that this was fine. My express words were, I know that I have missed the flight, and thats OK but I am checking in now and want it confirmed the my return flight is still booked and i am checked in for it. The lady said Yes , that will be no problem! She also gave me the contact number for customer service, so that I could phone them and see if there way anything I could do.I was informed this was a free number and when I phoned it, I spoke to somebody in India, whom I could not understand, a few minutes later my twenty credit was gone, so obviously NOT a free number! I found another Airline to take me to Atlanta. So I was happy in the knowledge that my return flight with Spirit was fine and I was checked in for it. However this turned out not to be true! I received an email from Kayak a couple of days later, to say that , as had not checked in, both flights had been cancelled. Of course, I was furious, I telephoned Kayak to see if there was anything I could do but they told me I must get in contact directly with Spirit, which I did. It was, once again, the customer service number, in India! They told me I would have to go to the counter in Boston and ask why my return flight was cancelled. At this time I am in Atlanta and asked them, did they realize how far Atlanta was from Boston!! I also asked to speak to a Superviser, at which point I was cut off! I then telephoned again and asked was it the normal procedure to cancel both the outbound and return flight, if the outbound flight was missed. I did not get an answer to this question except to say they did not know, again I asked to speak to a Superviser to be told no. I had checked in, as far as I knew, the return flight had been paid for, so I do not understand or accept that they had any right to cancel my return flight. I also had no choice but to rebook my flight with Spirit because I had to get my connecting flight from Boston on the same day. This cost me $211 plus $50 for my check in bag. Given that I had already confirmed with Spirit, this is a total disgrace and I have been treated very badly by them. I fly regularly and have never encountered anything like this"
Cons: "price didnt include normal sized carry on"
Cons: "$52 to check bags, and bags can not weight over 40 punds. no assign seating unless you pay and additional fee. Over all the initial low cost of the boarding pass is vastly off set by the additional cost in service sfees like baggage check."
Cons: "My return flight from Detroit to Tampa had a transfer in Atlanta. Spirit made me pay twice for my bag. I actually had to pay for each leg of my trip. Ridiculous!"
Pros: "Nothing sat on plane 3hr cancelled flight. Stood a line 3hrs to get next flight only to find 3days until I could fly out with them cancell will never fly with them"
Pros: "It was on time"
Cons: "Uncomfortable planes, and nickle and diming just leaves you uncomfortable."
Pros: "I think Spirit is trying to give its clients a good fare when flying. The problem is they nickel and dime you to death for everything. What does a can of soda cost? Maybe 15 or 25 cents when you buy it in bulk. But they charge $3.50 or so for a can of soda and to top it off its not even that cold. There planes are very uncomfortable, you can't recline back an inch, they're fixed in one position. Also there flights are always delayed, so if you have to be somewhere in a hurry, forget it your not going to make it. However that being said I do have to say that there crew was very polite and attentive, even humorous. If they could find a way to include certain things in the booking price I believe they would be more successful. I personally will not fly with them again. I prefer to pay a little extra and get more for my money in the long run. That's just my two cents!"
Pros: "People. Where nice."
Cons: "Under carage noisy."
Cons: "They will charge you to breath on the flight. Don't get tricked by the low air fair, the extras will equal to more than any other flight you would've taken. $34 for checking in a bag, $32 for carry on. $5 for a soft drink on the plane. The customer service is also horrible all employees are extremely rude and don't care about you. I will never fly with them again and I suggest you shouldn't either."
Pros: "The price seen on Kayak does not reflect the reality of the charges form the airline. Additional costs for luggage are excessive compared to other airlines and you feel treated like a second class citizen."
Pros: "The food options."
Cons: "That the seats don't recline, that the attendants are rude,"
Cons: "Boarding times kept changing. First being delayed and then changed back to on time. I almost missed my flight."
Pros: "I liked the spaciousness of the seats, and in general the cabin felt a little less cramped than some planes. Great ticket price. I liked the crew a lot, friendly, quiet."
Cons: "Boarding was confusing, there were too many people whose zone wasn't called waiting around the entry way. This crowd appeared to be the line but in fact wasn't. No Spirit employee was around to help avoid it. This wasn't a real big deal but some airlines avoid it with a simple announcement, asking those who haven't been called to remain seated. I would suggest Spirit does something similar. I don't like all the extra charges, for example for a second carry-on, but I get it, it's your way of offering cheap flights. I gave the food and entertainment only 3 stars just because of the charge, I didn't actually purchase anything."
Pros: "It was a smooth flight."
Cons: "Spirit charges extra for almost everything; picking a larger seat, $3 for a soda, up to $100 for a carry on bag. There were some people that didn't know they could only have 1 free personal item, like a purse, and an actual carry on bag had a cost."
Cons: "Delay delay delay delay cancel. Called customer service and they said they couldn't help me. Waited on phone for an hour to finally get somebody to help me reschedule the flight for 6 hours later."
Cons: "We were delayed for an hour and it took 45 min for someone to tell us the problem. Already a late flight was made even later."
Pros: "They charge for everything. Even your carry-on."
Cons: "Like nothing about this airline. I will only fly with Spirit of they are absolute only option"
Cons: "Love it but little delay"
Pros: "I almost swore off Spirit a few years ago, after terrible customer service and unclean planes etc. This trip has made me reconsider. The crew was the best asset. They were entertaining, so pleasant, joking and engaging with customers all while being professional and efficient. Better service than the "premier" airlines that I have recently flown. We were more inclined to order drinks and food onboard because we were in good spirits and felt that we didn't need to wait until touchdown to allow vacation to begin. Thank you for a great experience (it was the same crew for both legs)"
Cons: "Bummer that the seats don't recline (but for short flights, not terribly bad) We had a layover on both legs of the trip, however were unaware that we would not be switching planes. We had to choose to run off the aircraft to grab a sandwich etc vs waiting 3 more hours to eat. When we decided there was enough time, we made no stops, walked off the plane and to the first food booth we saw, and we walked back to the gate and sat to eat our food. Only after watching someone else run onto the jet bridge, did I ask the gate attendant (who was 5 steps away from me) if we needed to board. She casually said "oh yea, we're going to close the gate in 2 minutes" !!! there was no overhead page/announcement/ or her asking if we were on that flight (when she had seen us de-plane and ask her directions, and could tell on her flight logs that some people were still to board). We were super lucky not to miss that flight and I wish we felt that she was working in our best interest. --This was the only lacking part of our flight. --maybe on boarding tickets, you could ** and state that both legs are on the same aircraft? So we could plan ahead? -- perhaps train gate attendants to page prior to gates closing if not all passengers are on board (like all other airlines do) Thank you for considering changes and feedback"
Pros: "Was a smooth, quick flight."
Cons: "Delayed a little over a half an hour."
Pros: "Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price."
Cons: "No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline."