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— Borneo
Jan 4 — Jan 111
Round-trip
1 adult
Economy
0 bags
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Wed 1/4
Wed 1/11

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Top airline flying from Utah to Borneo

Scores according to KAYAK customer reviews
8.6
Japan AirlinesOverall score based on 4944 reviews
8.8Boarding
8.5Comfort
9.0Crew
8.4Entertainment
8.3Food
Airline reviews

Great service.

Read more about Japan Airlines

Great service.

flight never left origins of travel

The crew are friendly and accommodating. I have no complaints.

Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification

My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money

The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight

Clean, friendly staff, and delicious food

Great overall

I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.

Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.

Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.

The crew at the check-in counter was super-helpful and exceptionally kind.

Pros: "Nice staff"
Cons: "More Movies and TV shows"
Pros: "Crew took great care of us."
Cons: "No complaints."
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."
Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Cons: "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
Cons: "Missed flight due to medical emergency"
Cons: "Nothing"
Pros: "Flight attendants provided high standard of service and courteous."
Pros: "Lots of room, generous checked luggage policy, great airline."
Cons: "Nothing"
Pros: "Service was exquisite."
Cons: "No complaints."
Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Pros: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Cons: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Pros: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Pros: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Cons: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"
Pros: "Very good"
Pros: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Cons: "Headset was too big for me and kept skipping back."
Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Pros: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Cons: "seats need a bit more padding"
Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Pros: "Amazing customer service, flight attendants could not be more welcoming."
Pros: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Cons: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Pros: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Customer service is great."
Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."
Pros: "The crew were the only enjoyable part of this flight. They were helpful and nice."
Cons: "the food. they tasted like left over of left over."
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"

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Recent round-trip flight deals

3/1Wed
3 stopsMultiple Airlines
29h 38mSLC-BKI
3/29Wed
3 stopsMultiple Airlines
42h 45mBKI-SLC
$1,621
2/28Tue
2 stopsJapan Airlines
42h 00mSLC-BKI
3/29Wed
2 stopsJapan Airlines
32h 06mBKI-SLC
$1,770
3/1Wed
2 stopsMultiple Airlines
25h 30mSLC-BKI
3/29Wed
3 stopsMultiple Airlines
32h 42mBKI-SLC
$2,947

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