Daily cleaning, installation of cabin HEPA filters on flights from Utah to Dickinson
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Scores according to KAYAK customer reviews
Pros: "It was okay. I slept mostly. The crew was professional and friendly."
Cons: "Even thought I got off a plane and direct to another I had to to go through security again. This meant I had no time to get any food or drink. I got to the new gate after boarding had started. Again, the flights were to close together."
Cons: "The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate."
Pros: "The flight was smooth."
Cons: "Free snacks and tv and charging sockets"
Cons: "More food for the second meal. Some deserts would be nice."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Cons: "4 hour delay"
Pros: "United crew were incredibly kind and accommodating. We had 2 lap babies and a 3 year old. They took our carry-on suitcases and checked them through to our destination without charge -- freeing up valuable hands in the process. They also arranged seats to make sure there were enough air masks for us and our 2 lap children. Our 3 year old had his own seat. In doing so, they moved me and 2 others so that my wife and I were in adjacent rows and there was an empty seat next to each of us (where our babies ended up sleeping). They were very kind and helped us in every way. Overall this was the best experience I've ever had on a flight, period."
Cons: "25 people aprox loose the connecting flight"
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"
Pros: "Staff was friendly and helpful."
Cons: "Can’t charge devices. Have to pay for watching movies. Pay for suitcase!"
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Cons: "the person helping me couldn't understand her and she was aggressive and charged me too much and wouldn't make adjustments about it."
Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."
Pros: "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "The chicken was great....."
Cons: "We were given an option between fish and beef!!! LOL"
Cons: "The plane was cold in the front. Thank goodness it was only a little over an hour flight."
Pros: "Flight landed forty minutes early."
Cons: "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
Pros: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Cons: "The tightness of the seats."
Pros: "Flight staff was fantastic!"
Cons: "Coffee pot didn't work"
Cons: "Headphone jack was also broken on this flight , and my seat also did not go back"
Cons: "I was in a window seat with my leg next to a vent that was pumping out extremely hot air the entire trip. I was told nothing could be done. They give $1k vouchers to passengers that move to later flights bc of oversold flights. What should I get?!"
Pros: "On time Friendly staffs"
Pros: "Everything went smoothly and was on time."
Cons: "The personnel at the STA check were not very friendly."
Pros: "One of the friendliest flight attendants. I did not get her name but she was wonderful. The pilots took extra care and caution due to turbulence."
Pros: "Flight was early and smooth"
Cons: "Stewardess acted like she hated her job."
Cons: "The crew we had was not real accommodating IMO. They passed by me for dinner and breakfast and I had to get up and go ask for my meals. Not very service oriented. The crew from Chicago to Hong Kong on Jan 16 was fantastic in contrast."
Cons: "i booked my flight on Kayak and immediately been cancelled dunno why"
Pros: "Nothing it didn't happen."
Cons: "The flight was cancelled and I was not helped with a hotel or car so now I am stuck for two more days until I can get home"
Cons: "Ron working the check in desk at United gate B67 to B79 was extremely rude, condescending and combative. I was appealed & offended by him and the way he spoke to me. I also observed his poor treatment of other passengers I will not longer use United Airlines for my flight needs"
Pros: "I didn't die."
Cons: "UA1742 plane (777) is a poorly designed piece of junk. The call button for the flight attendants sits right where everyone's elbow rests, and as a result the flight was 4 hours of constant dinging despite 3-4 announcements of the problem. it is unbelievable that this seat was designed in this matter. Incredibly poor engineering."
Cons: "The seats on the 737 are uncomfortable."
Pros: "The flight crew was friendly and professional. The new plane had power outlets which were convienent."
Cons: "Again I had to work with the gate agent to get priority boarding because our reservation didn't show us using our united card. The gate had a great que system in place but the personnel didn't use it and this cause some confusion."
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "It was on time"
Pros: "The flight was on time"
Cons: "The drink service was late and the seats were small"
Pros: "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy"
Pros: "Boarding was fast, staff were friendly, even though it costs the direct tv is nice."
Cons: "Wifi was in and out and I paid for it, no free food, no free entertainment options"
Pros: "Iam 53 not i to electronics much and to have no movue or music on the second longer flight is assinine most of the people o.n brd didnt have anything to do for the price i might as well just flown spirt and saved money"
Cons: "By removi g all inflyte movie and no hot food and no music your getting like Spirit. But cost alot more maby i need to go to them and just bring some food iam not electronics guy and most around me werent but a AM flight over 2 hrs should serve bot foid as well as a movie or at least have music to listen to"
Cons: "The flight from SFO to BOS was delayed two hrs. No big deal inbound aircraft delay. However, they boarded everyone knowing the plane which was missing seat cushions wasn't ready for take off so we sat at the gate for an hour before a six hour flight that was sold out. It was extremely uncomfortable!"
Pros: "Airline staff was very friendly."
Cons: "The temperature in the cabin was almost unbearably hot throughout the entire flight. And to give some perspective: I'm someone who is usually always cold on airplanes and typically not a fan of a/c. And I wore shorts & a t-shirt on the plane which I was nervous about doing because like I said, I'm always cold, but thank goodness I did for that flight."
Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."
Pros: "For all everything was OK"
Pros: "Attentive crew, on time departure and arrival. I came on crutches due to recent surgery. Flight attendant assisted with putting them in the overhead bin and assisted my getting off the plane also."
Cons: "I paid extra to upgrade to a seat behind the bulkhead which eould give me more legroom. The bulkhead was way too close for that. So I felt this money was not well spent."
Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."
Pros: "So glad the flight left on time and we actually arrived early!!"
Cons: "'Snacks' were spicy and they should be aware not everyone likes spicy food"
Airlines flying from Utah to Dickinson have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Dickinson
Masks required on board, masks provided on flights from Utah to Dickinson
Social distancing seating
Middle seats unavailable to book on flights from Utah to Dickinson
Testing for antibodies, testing for symptoms for flights from Utah to Dickinson
Waiving of change fees. Search flexible flights from Utah to Dickinson