Daily cleaning, installation of cabin HEPA filters on flights from Utah to Recife
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Scores according to KAYAK customer reviews
Pros: "Speedy service & easy to navigate."
Cons: "Only COVID being under control!"
Pros: "The seats were comfortable; however, I have always had great luck with the Aeromexico crew."
Cons: "The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning."
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Pros: "Not a lot."
Cons: "Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time."
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Cons: "You guys should be looking into the agencies that book tickets for people. They have a horrible policy in that a mistake can’t be fixed. In today world of customer service this was by far the worst experience I’ve had. I’ll never be booking through kayak again"
Pros: "Not one flaw, it was very great overall."
Pros: "I love flying Aeroméxico. Great airline, great service"
Cons: "My ticket was not honored because they said the name was not complete on the reservation so I had to buy a new one way ticket"
Cons: "No tv"
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Pros: "On time departure and arrival."
Cons: "Meals on business class were terrible and incompatible with this kind of fare and category. Next time I'll fly on ANA."
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Pros: "Arriving at my destination without any problems"
Cons: "Boarding at Lima wasn’t well organized. Delayed arrival at Mexico City due to bad managing. Food wasn’t good, except the desert. Wifi in the plane wasn’t working, neither charging ports. Baggage checked not to my final destination, so had go with all my luggage through customs again."
Pros: "Was on time and very secured"
Cons: "Did not have tv."
Pros: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Cons: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "I loved the food and the movies"
Cons: "The pilot landed really bad i almost return all mu food"
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Pros: "No hassle."
Cons: "Food was awful...did not even eat it."
Pros: "the entertainment system isn't bad and you get a free headset"
Cons: "if you choose a seat in the last row, they will move you so that the crew can take breaks there and relax. I think its totally unprofessional to see crew eating food from first class right next to you, while you didn't even get a meal choice because you were in the last row. Also, some of them heat up their personal food which makes the cabin smell. If you had a mediocre pasta dish because there was no chicken left and then you start smelling chicken after, it's really not nice."
Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"
Pros: "Baby Bell cheese on the flight and good leg room."
Cons: "English announcements were unintelligible."
Pros: "Good flight attendant on airplane"
Cons: "We were told to take our suite case to boarding gate and we wanted to check in our bags since I don't speak Spanish when we went through TSA they went through our large suitcase 4 times and keep all of our liquids which I knew it was not allowed but attendence told us to go any way the TSA search took forever when we got to boarding gate which still have 20 minutes before plane leaves they close The gate and made us pay full airline price all over again and waited 4.5 hours for next flight and I paid $50 on original flight for prefer seating and was not able to used any of my original price paid. Will never fly Aeromexico AGAIN!!! Worse day ever and TSA took my girlfriend iPhone during the 7 times they went through our stuff !!"
Cons: "Old aircraft, uncomfortable seats and not entertainment system"
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Cons: "Service and food were very bad"
Cons: "mexicos airport was very unorganized. specially whdn picking up our luggage"
Cons: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Pros: "Price and effort"
Pros: "Flight stewardship exelent"
Cons: "Tunnel passage was frozen had to wait 20 minutes, luggage carrusel not working from landing to exit the airport took" 2 "hrs ridiculous. .."
Cons: "It was a horrible flight because the plane did not land in Mexico city due to fog. The plane was about 600 feet from the ground and then diverted to Acapulo. We sat on the plane for 3 hours then waited in line for an additional 4 hours to get another flight. Then when we got to Mexico city, our next flight was canceled after boarding the plane. Again their excuse was due to weather. All other airlines were landing and taking off just fine. Aeromexico did not compensate us and we ended up spending the night in the airport. We will never fly Aeromexico again!"
Cons: "The airline"
Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."
Pros: "Every thing"
Pros: "The flight was not crowded so had plenty of room. Entertainment was just ok."
Cons: "The food was not very good. Pasta with nothing on it."
Pros: "Flight was smooth"
Cons: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Pros: "Everyone very nice people"
Cons: "Everything was great"
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Cons: "They cut my luggage bag and stole me. Below a list of my missing items: -A big cut on the back side of my luggage (Brand: Brics) -1 safety lock "Brics" (Italian original, same as my luggage brand) -3 shirts Calvin Klein -1 jeans Calvin Klein - 2 tie pins Montblanc - 1 pair of shoes Calvin Klein unfortunally I did not realize about it until I arrived to my hotel room and unpack my things. I have created a report but they did not even told me if they will pay me back for my things. By the way I use a flight at least 10 times per month ( MX / US / and sometimes Europe)"
Cons: "I had to get my luggage in Mexico City Airport and bring it to the connection flight to Lima by myself. I don't like it. They call it "service"?"
Cons: "They lost my luggage, when I have a very important return to Mexico. This airline is an exact clone of American Airlines, which are known for their horrible and disgusting customer service. They said I should have my luggage by tomorrow, but I don't believe it as this isn't the first time with me flying with them and they loose my luggage (it's take them 3 days to return my luggage and there was never reimbursement for the receipts of clothes and items I had to purchase because they were in my bag they lost!). Your mediocracy isn't going to make you a legacy airline AEROMEXICO, this is an AVgeek who has work for the industry!"
Pros: "Service from the crew was excellent, they were very respectful and happy to help, also entertainment was great!"
Cons: "Food: Serving amount was ok, food was tasty but it's like Aeromexico is missing those little details that make a difference: salt and pepper mini bags, a dressing for the salad, and butter or cream chesse for the bread. Also a small chocolate or candy would be fine just to make the experience even better"
Pros: "the drinks are excellent , variety and quality great crew team work"
Cons: "The food need improvement , lunch and dinner,"
Pros: "We did not encounter any glitches on our flight from Guadalajara to Tijuana. The staff at Aeromexico were fantastic and attentive."
Pros: "The seats were extremely comfortable. They provided free entertainment."
Cons: "The email said that we could check-in online 48 hours ahead of time. This was not available until less than 24 hours ahead of time. Then when I tried to use this feature, it would not work. The webpage was malfunctioning and would not let me check-in. When we checked in at the desk at the airport, it took them a ridiculous amount of time to find us seats. When she did finally find us seats with barely enough time left to get to the gate to board, she had put two of us on stand-by for the connecting flight. There should have been no question about us having seats let alone being put on stand-by. We had booked this flight well in advance and had confirmation from the booking site and AeroMexico. When we got to Mexico City, they had already bumped the two on stand-by off our flight and put them on another flight the would leave 6 hours later that day. Again there was no possible justification for this, especially since the flight they should have been on with us was only 2/3 full. Although this was less of a nightmare that my 1st flight with AeroMexico had been, again the staff was unhelpful and purposely caused us inconvenience and delay for unacceptable reasons. I intend to never fly with AeroMexico and will tell everyone I know not to fly with them either."
Cons: "very poor information for passengers. All passengers on this flight were confused about gate information."
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Pros: "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
Cons: "Gate agent was cold rude and incompetent"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "Flight was 90 mins late departing"
Cons: "The wifi didn't work at all"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Cons: "1. Weather was bad and airlines knew it without sending out caution email or text messages early to passengers like Delta so that passengers can prepare for coming situation, either re routing flight or mental prepare for flight delay 2. Poor coordination - called to change flight and got confirmation via phone only found out in ticket counter that was not valid. 3. Luggage counter was bad, giving wrong picking luggage location caused two hour waiting in airport for nothing."
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Cons: "Seats don't recline."
Pros: "Delta is better"
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Airlines flying from Utah to Recife have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Recife
Masks required on board, masks provided on flights from Utah to Recife
Social distancing seating
Middle seats unavailable to book on flights from Utah to Recife
Testing for antibodies, testing for symptoms for flights from Utah to Recife
Waiving of change fees. Search flexible flights from Utah to Recife