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Pros: Friendly crew. Spoke some English for the most part.

Cons: Only food for purchase

Pros: My seat 28H didn't recline

Pros: Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!

Cons: I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!

Pros: Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges.

Cons: Check in using the online system was impossible, even with helpdesk staff assistance.

Pros: Quick flight

Cons: The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized

Cons: Punctuality

Cons: Este vôo tem atrasado sempre.

Pros: Kewl

Cons: Thanks

Pros: Great crew. Airplane dated but comfortable.

Cons: LATAM check in at GRU was a nightmare. I was traveling business class. Another flight guy was delayed, and the check in procedure came to a complete halt until they re booked effected passengers. Was in line for 45 minutes. Lots of angry people.

Pros: In time departure and arrival

Cons: Had to pay for food, even a coffee.

Pros: LATAM overbooked my flight and I had to take a flight 13 hours later and wasted an entire day in the air port

Pros: It was an ok flight. Nothing really to brag, or boast about. We got on the plane quickly. There were many options when it came to entertainment, and food.

Cons: I think that parents travelling with crying children should have to compensate the other passengers some how. There was a crying child the entire way. It's not the airlines fault, but it still makes a 12 hour flight feel like an eternity. Also, on a 12+ hour flight, they only served beverages twice (when they served the meals). I think water should have been offered every 90 minutes, or so.

Pros: The trip is very fast

Cons: I sleep in few time

Cons: Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!

Pros: Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase.

Cons: Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it.

Pros: On time

Cons: Food

Pros: Crew was amazing

Cons: Better food

Pros: The crew was excellent, and the entertainment was good.

Cons: The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side.

Pros: Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!

Cons: I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!

Pros: CLEAN EFFICIENT

Cons: BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!

Cons: Delta One screens are a bit small.

Pros: Amazing crew and seating. Worth the upgrade to premium.

Pros: Don’t wait to much

Cons: It was just the weather. I don't handle turbulence well. Delta crew was amazing as always.

Pros: The pilot landed the plane perfectly.

Cons: Aircraft too noisy.

Pros: Flight was pretty fast and smooth.

Pros: New plane

Cons: Wheelchair was requested 2 days in advance. Arriving at the airport, no wheelchair was available. After an hour long check in process, I still had to go to another guichet and wait extra 30 minutes to get a wheelchair. The guy pushing the chair was more worried about it being stolen than with the wellbeing of my daughter with a broken leg. He rushed to deliver us at the gate and disappeared. I had to carry my daughter on my arms again during the boarding process, including 10 minutes locked inside a special truck for handicapped with no air-conditioning on the 86F Brazilian summer. Never more! Crew was concerned about my daughter and moved other passengers to give her more space. Food was subpar.

Pros: Comfort and space

Pros: The entire process was a breeze

Pros: Ronald fight attendant made our first time to Europe trip very pleasing. He was amazing.

Cons: nothing everything was perfect.

Pros: It’s ok. The airplane is not comfortable. It’s old and small

Cons: N/a

Cons: More recent movies on board

Pros: Azul service was good as usual. Plane was on time arrival. No complaints

Cons: Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction.

Pros: Quality of the flight was similar to the first one, very good. Consistency. Good!

Pros: Flight was pretty fast and smooth.

Pros: Amazing craw Ok Seat, not to better.

Pros: Flight was cancelled in Ezeiza airport due to aircraft malfunction. Latam did book me on another flight via Aerolíneas Argentinas, non stop to Miami which was ok. They were very diligent in getting me the substitute booking.

Cons: Rebooking process was ok under the circumstances. Flight to Miami via Aerolíneas was smooth, pleasant crew, food was so so....

Cons: The enterior is dated and my business class seat was falling apart. The seats are not true lie flat seats. They need to update to stay competitive. Otherwise good flight

Pros: Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers.

Cons: Check in was confusing.

Pros: Quick flight

Cons: The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized

Cons: Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!

Pros: Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência).

Cons: Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto.

Cons: Staff was rude, bad customer service

Pros: on time departure, amicable crew.

Cons: terrible food, entertainment needs to be looked at.

Cons: I called in advance and asked for a vegetarian meal. Then during the flight they said they were not told about it. Also, they was only one movie as entertainment. That should not be allowed on an international flight >5 hours long. Very disappointed.

Cons: I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours.

Pros: Poco

Cons: Me dieron la última fila, los asientos no se reclinaban y al lado una mujer con niños que gritaron todo el viaje, los auxiliares de vuelo no hicieron nada.

Pros: Toasted seeds snacks were great.

Cons: Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed.

Pros: Their boarding is more orderly than many Brazilian airlines.

Cons: check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay.

Pros: Food was good

Cons: Este vôo tem constantes atrasos na saída do vôo.

Pros: Crew was friendly, food was good and seats were comfortable

Cons: Delivery of baggage at SFO terminal

Pros: The crew was amazing and all super confortable

Cons: All is good

Pros: Service.

Cons: Schedules for departure and arrival other than midnight

Pros: they were super friendly and helpful

Cons: my luggage could have arrived with me

Cons: The trip was awesome, Rio is a wonderful city, extremely hot but a beautiful city

Cons: Food! Being a International flight they could serve better food.. they served a cold cheese/ham sandwich..

Cons: The flight delayed A LOT.

Cons: Punctuality