On time Arrival and Departure despite budget airline. In side the aircraft, seats and floor carpet is very clean and neat
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Cons: "The plane was not cleaned appropriately. The staff did not arrive to open the plane when we arrived in Mumbai"
Pros: "Onboard crew is willing to help."
Cons: "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Cons: "there were multiple delays and extremely poor communication to the passengers about the status. The announcements were hard to hear and on top of that the crew did not speak English very well. I, along with a few others, missed our connecting flight due to the delays on this flight. The crew also mentioned they would hold the flight for us...which they didn’t. The flight itself felt unclean and the entertainment was lacking. Overall a horrifying experience and will avoid flying Air India ever again."
Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Pros: "The staff smiled."
Cons: "Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best."
Pros: "Food was okay"
Cons: "The flight was delayed which made me miss my connection to Kochi. There are no announcements or communication from Air India. It's not worth flying Air India for cheaper tickets even if it's a last minute trip. I would recommend Emirates or Qatar Airways, if traveling from NY to COK"