Daily cleaning, installation of cabin HEPA filters on flights from Vail to West Virginia
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Scores according to KAYAK customer reviews
Pros: "Flight was great"
Cons: "The AA crew at DFW are always rude"
Cons: "Nothing. Great flight"
Cons: "Departure time kept changing."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Excellent service, friendly crew."
Cons: "Seats could be more comfortable."
Cons: "Leg room"
Pros: "Great crew and seat"
Pros: "Great service and entertainment options"
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Cons: "I'm 6ft2in not enough leg room"
Pros: "Friendly and attentive crew. On time."
Pros: "The cookies. Quiet plane."
Cons: "Took longer to take off than the flight to Buffalo."
Pros: "Comfort, promptness, and food."
Cons: "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
Pros: "AA had fantastic service, no complaints"
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Pros: "The crew was very friendly and helpful"
Cons: "The delay"
Cons: "The in flight wi if didn’t work part of the flight."
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Comfortable and on time"
Pros: "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
Cons: "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."
Pros: "Good Hospitality"
Cons: "Insuffecient supply of juices etc"
Pros: "Great people"
Pros: "Not over crowded"
Cons: "crew coming in from another flight was late. Then, according to announcement our plane had been sitting 2 hours and they would have to call for power. It was already a late night flight, now delayed 1 1/2 hours leaving. The plane interior was hot, that helped with our displeasure."
Pros: "Terrific meals, active flight crew and very attentive."
Cons: "Blankets seemed dirty and seats were cramped. Gate was changed but that was not communicated well, so we almost missed the flight."
Pros: "Nothing special, but no problems. I did pay for the fruit and cheese plate, which I think is a good deal for the price. Brie is better than you'd expect on a plane! Totally recommend it."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Cons: "3 hour delay waiting for pilots"
Pros: "The crew was great"
Cons: "American airline serviced the flight with an extremely undersized plane that was only suitable in seat size for children. Our family of 5, including 2 children were placed each in a different location. The 2 men, average size, 5'9" were placed in window seats that required your head to be bent to the side because the wall curves over and the seat was so narrow. Everyone was hanging over each other's seat. There was no leg room. Everyone on the plane was upset and in disbelief that for 7 hours we would have to fly like that. Spending thousands of dollars, I did not expect this extremely closterphobic conditions. I would have paid extra for better seats. Not a happy customer."
Cons: "Boarded small plane too early Air conditioning did not work...sweated whole flight No beverage service seats too small for an adult, and I am only 5'-5""
Pros: "Food was tasty. The attendants left me sleeping but were helpful with bringing me food and drinks after I woke up Great aircraft B777"
Pros: "no fresh food"
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Cons: "Your subject headline in your email read: How was your Alaska Airlines flight to Washington? All correspondence referenced Alaska Airlines, however my flight was and American Airlines flight and in a terminal on the complete other side of the airport. I suggest you clarify on line."
Pros: "Leg room is extremely limited and they made me Check my bag even though it was not at all over size and fit easily into the overhead on my previous flight. Gate crew was impolite but crew on plane was friendly."
Cons: "Smaller seats with very limited leg room (I'm only 100 pounds and 5'4" and felt crowded!) Forced to check bag"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Pros: "The service was ok"
Cons: "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."
Cons: "No entertainment on the flight at all."
Pros: "Although we had to sit on tarmac, we still made our transfer on time."
Cons: "Seats very uncomfortable."
Pros: "The crew was great."
Cons: "There were no phone chargers, and there were no snacks."
Pros: "Well, I received an upgrade because of overcrowding, so I was thrilled! The seats were extremely comfortable."
Cons: "Border process was quite hectic. The line up area was too far from the gate agent and there were lots of people in-between."
Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"
Pros: "Very courteous crew!"
Pros: "The crew was rude. Also made me check my carryon when there was plenty of overhead room."
Cons: "We waited a long time for Get checked bags to be brought out for pick up"
Pros: "Free upgrade to business class"
Pros: "Crew was amazing. Movies were cool. Easy flight for a first time flyer."
Cons: "Nothing. It was great."
Cons: "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
Cons: "Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all."
Pros: "Nothing I like about it ."
Cons: "Food suck . Seat not Comfortable . Entertainment Not much options. Lightning to bright . This flight nothing compares qutar airlines!"
Pros: "Overall I had a great flight."
Cons: "No complaints."
Pros: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."
Pros: "Free Movies."
Cons: "Got delayed 3+ hours. No food on flight. No leg room."
Pros: "Jet Plane"
Cons: "No entertainment. No charging point for personal device in today's age. Seats that can't get any smaller, yet, still does. Seats that barely recline and yet have to be brought upright during take-off and landing. Maybe common theme between airlines, but, it stands out. Salty pretzels probably the poorest choice for free handout snacks. No choice of course."
Cons: "Flight was uncomfortable. Airline lost my luggage and were very rude when i only asked questions as to what could have happened! Never flying with United again. I still don't have my luggage."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "Everything was good."
Pros: "On time and efficient boarding"
Cons: "Really old plane, was freezing during the whole flight."
Cons: "Very uncomfortable seats"
Pros: "Flight was quick once we got on to it."
Cons: "It took a while to get word that the flight was delayed. In the mean time I was running back and forth between the gate that my plane should have been at and the terminal board."
Cons: "Plane hot and crowded"
Pros: "Fine short flight."
Cons: "LAX makes you think you are in a 3rd world country. Its dirty - poorly laid out and no amenities. I had to walk 2 miles and go through 2 TSA points to transfer from the international arrival terminal to terminal 8 for my final connection. Comparing LAX to the Frankurt Germany airport is like night and day. Finally get to my gate - and I have to watch a pop up ad to get 45 min of complimentary wifi."
Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"
Cons: "Bad boarding procedure in FRA, garbage not picked up by crew, entertainment not accessible due to Wifi bandwidth issues, planes from 1980... its United - fly the cheapest skies..."
Pros: "the price of the flight."
Cons: "have to pay for entertainment, no good food selections, seats don't recline much,"
Pros: "Clean and in order."
Pros: "Good crew and service"
Cons: "Why do the exit rows get filled with pilots and flight attendants. If you are looking at a brand experience for your paying customers, we should be bumped up to at least better leg room in the exit row while your crew takes the cramped seats we were sitting in. Just a thought"
Pros: "Nice food, good crew"
Pros: "Our learned expectations are so low it's hard to be disappointed"
Cons: "General indifference"
Pros: "Much better flight from HOU-PTY. Crew was more friendly. Option to qatch free movies on my personal device is great."
Cons: "4 hour flight and only a small pouch of savory snacks and some mints! Leg room is very limited."
Cons: "It was delayed a day"
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Cons: "Lost baggage"
Pros: "we had to wait a long time before boarding, and no informaton, as to why."
Cons: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."
Pros: "Everyone was helpful. And professional"
Pros: "The plane was late and when it came to boarding it seemed to take much longer than normal, they never announced boarding sections, so everyone was confused"
Pros: "Took United Airlines to Phoenix for a family wedding. Flight went well. Slight delay, but pilot made up the time. On return trip, arrived 30 minutes ahead of schedule. Staff on all flights were friendly and accommodating. Snacks were the usual, nothing to write home about. Entertainment access was provided through your device. Would recommend United."
Pros: "Plane was on time"
Cons: "I am 5'4" and had no leg room. My knees touched the seat in front of me the whole time. The in seat entertainment was broken on the entire plane for the flight. Simply won't ever fly in a plane so cramped ever again."
Pros: "It was ok."
Cons: "They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!"
Cons: "first Flight too late Misses connection flight. Was at gate 10 min. before departure, but they did not open the door again lost my luggage"
Pros: "There was an issue with the entertainment unit and several cree members went out of their way to try and successfully fixed it"
Pros: "See statement above."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "The movie selection was great"
Cons: "Although my wife and I booked our tickets together, United refused to put our seats together. Instead, we had to bargain with other passengers in order to get seats together. This has been a consistent problem when flying United"
Cons: "It is June, not December. No idea why the delays. Got put on multiple different flights due to delays, missed connection and meeting. Turned around to go home at 3 am. It was hell. United is so disappointing, not the first time. Will avoid at all cost in the future."
Pros: "Everyone was very accommodating! Thank You."
Pros: "All good."
Cons: "Instead of a full can of soda with glass of ice, just recieve a glass with v ice and a bit of soda from the can."
Pros: "That I finally got there a day later. I only had carry on bags, so they weren't lost."
Cons: "At OHare the gate agent sent me to the wrong gate and plane for my flight. I did not arrive Thursday at 8:30 pm as scheduled. Customer service put me on "red eye" to Dulles for the next flight to Charleston, without motel or meal vouchers. I couldnt sleep on the benches there due to asthma and diabetic issues. I arrived Friday 2:30 pm 17 hours late. Dulles overnight cleaning staff helped more than agents at OHare."
Pros: "Flight left OT."
Cons: "Uncomfortable slimline seats."
Airlines flying from Vail to West Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Vail to West Virginia
Masks required on board, masks provided on flights from Vail to West Virginia
Social distancing seating
Middle seats unavailable to book on flights from Vail to West Virginia
Testing for antibodies, testing for symptoms for flights from Vail to West Virginia
Waiving of change fees. Search flexible flights from Vail to West Virginia