Daily cleaning, installation of cabin HEPA filters on flights from Verona to Texas
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,106 active cases of COVID-19 diagnosed in US and 0 deaths as of Mar 3 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Texas.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Texas is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Texas with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Texas up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Customer service"
Cons: "If was cheaper to Checked baggage"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Good snack selection. Crew was personable."
Cons: "Wifi was not working"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "Inflight crew"
Cons: "The crew member that handled my stroller roughly and tore a hole in the canvas. The canvas was also black with grime from the bottom of the plane it appears. The stroller canvas was expensive and brand new."
Pros: "No issues"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Good Flight"
Cons: "Sat in a seat backing onto an exit seat do didn’t recline - my fault should have checked"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Cons: "Terrible staff"
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Could not use the bathroom"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "Got on earlier flight as standby."
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "Very professional and caring."
Cons: "Everything was great"
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "On time"
Cons: "Unexpected $100 baggage fee for second checked baggage"
Cons: "I was between two large men and couldn’t sit all the back in my seat. Eating was a real trick!"
Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"
Pros: "Super comfortable"
Cons: "Every think was very better"
Pros: "Leg room"
Pros: "Nice to have more legroom, crew was egficient and accomodating, they treated a sick passanger in the row in front of me with great empathy and professionalism."
Pros: "I like how the crew was friendly"
Cons: "too many unruly kids"
Pros: "Everything, comfort, quietness,"
Cons: "Boarding, de-icing made us wait long on plane n it got stuffy"
Pros: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Pros: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Cons: "So bad"
Pros: "Business class"
Cons: "Nothing not to like"
Pros: "Movie selection. Flight attendants very polite and friendly and helpful. Roomy upstairs with room to stretch and stand."
Cons: "Poor wine selection (one red one white) Flight attendants overserved alcohol to passenger in my area to point of slurring and not walking off plane. Food..bread hard and poor."
Cons: "No volume on entertainment system for our row. But the crew were excellent - very professional, courteous and apologetic."
Pros: "Crew nice. Plenty of food"
Cons: "Boarding was very chaotic. Very long lines and not managed well"
Pros: "Getting off the plane in the snow is ridiculous. Lufthansa needs to use the jetways."
Cons: "Can’t tell you anything- missed connection"
Pros: "crew hospitality. timely take off"
Cons: "Prolonged stop over in Frankfurt"
Pros: "Telling you you're stupid"
Cons: "getting too many emails about a flight that I've never took"
Cons: "Same reason as above."
Pros: "Nice crew, The flight was on time."
Cons: "Food was sub-standard with very limited drink varieties."
Pros: "food was excellent"
Cons: "no 'breakfast' specifically, other snack items were available"
Pros: "The crew was friendly and the flight was comfortable. And the food was very good."
Cons: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."
Cons: "Never made it and they knew several people were still in customs"
Pros: "Crew, condition of planes, food all excellent"
Cons: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Pros: "Same as a above"
Pros: "Sweet crew with a lot of patience."
Cons: "The plane was full of immigrants and they left a HUGE MESS everywhere. Half eaten chocolates, wrappers, cups and you name it strewn all over the floor and aisles. It was disgusting to sit through 10.5 hours of. Somehow though, they knew how to watch Baywatch."
Pros: "Selection of meals (veg / non veg), nice and polite crew, selection of entertainment options, availability of drinks and snacks on the plane in between meal service. Seats are decent in size and comfortable in the economy class, the aircraft feels like new, clean and fresh."
Cons: "The movie selection button on the screen is a bit hard to use and slow scrolling thru the titles. Nonetheless, enjoyed watching movies. Good variety of movie genres."
Pros: "You can't beat the German's at efficiency. Awesome!"
Cons: "Houston isn't their hub and I have to put up with United."
Pros: "Food and service"
Pros: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Cons: "I do not like the big metal boxes that take away your leg room."
Pros: "I have always wanted to travel with Lufthansa and will do so in future too. For my wife it was her first and she loved it."
Pros: "Without a doubt, the flight crew on this flight was amazing. They went out of their way to assist everyone and make sure that people had whatever they needed."
Cons: "The chairs were small, even though we upgraded to economy plus, and the outlets and my tv screen did not work. On a 10 hour flight, that's a big deal! It seems like I paid extra to get less. Terrible!"
Pros: "nice personality"
Pros: "Excellent all around.!"
Cons: "Only complaint is the comfort of the seats on Airbus 380-800. Not as comfortable as on other airlnes/planes, especially given 10+ hours flight."
Pros: "La tripulación muy amable y la comida muy buena ."
Pros: "Great A380 aircraft"
Pros: "Most all was good."
Cons: "The kids screaming!"
Cons: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Cons: "It was not Lufthansa but United Irlines. I wish it was Lufthansa."
Pros: "It was all together a pleasant trip."
Pros: "The on-board crew could not have been better......their professionalism, service, attentiveness was the best that I have experience in Economy class travel. The plane was clean, the toilets were nice throughout the flight. The seats were comfortable and noticeably wider than some other carriers offer. The food was MUCH better on Lufthansa flights that originate in Europe than flights that originate in the US. I will definitely fly again."
Cons: "Boarding was chaos, I have never, even in India, experienced less organization of a boarding process. Actually, there were no lines, just a crowd of passengers pushing and shoving towards two gates. This was made worse by the occasional golf cart trying to move thru this throng of passengers. Most dangerous was that the flow of passengers down the escalators was not regulated, when I reached the bottom of the escalator there was no place to go, I was pushed awkwardly to the side by passengers piling up behind me. I am 67 years old, and found this very unsafe to my self and others. I hope that no injuries occurred."
Cons: "I will never gonna buy a ticket here again because didn't even take me i lost all my money"
Cons: "The controls on movie screen did not respond to touch very well."
Pros: "the ease of booking the trip"
Cons: "The fact that my mother suffered a major medical episode which lead to her being hospitalized for six days in Germany has left me very bitter regarding our flight. I have flown Lufthansa before in the past and AWAYS had a wonderful experience. However, I have NOTHING good to say regarding Lufthansa/KAYAK/Vaymara regarding your missed flight/re-booking policy, nor working with anyone who speaks anything other than broken English at best. If it had been possible my mother and I would have completed the flight from Frankfurt to Houston on 5/15/16; however, my mother's medical condition precluded that from happening. I submitted hospital admission paperwork which I was told that the airline was requesting that I needed to get the forms in English. REALLY???? We were in Germany; the hospital admission and discharge paperwork are in German. Lufthansa is a German - based airline. Nobody speaks or can read German? The hospital did not offer an option of English paperwork and I could pay for translating the paperwork for a price and it would take a couple of weeks.. I had to re-book through another carrier after receiving clearance and a certificate that my mother was medically cleared to fly. The price was ridiculously high but I had no other option since your representative told me it would take 4-6 weeks to reach a decision. Thank you so VERY much for inquiring in to my satisfaction on flight from Frankfurt to Houston Intercontinental on Lufthansa. As you can tell....it was quite the experience."
Cons: "It would be nice to have a little more room on airplanes anymore..."
Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"
Cons: "Delayed 2 hours"
Cons: "The upgrade standby list was never cleared. My production assistant was number 1 in line for an upgrade and didn’t get it because someone at DEN forgot to do their job."
Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
Cons: "Delayed 1.5 hrs because of broken bathroom in orginal plane"
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Pros: "My trip overall was great . I like the many stops for us to walk around and not be stuck in the plane for 11 plus hours . Our planes all the way to Zurich and back had no delays at all . Awesome"
Cons: "The only proble we experience was in the way back our booking didn’t show in the system only partial."
Pros: "Hours and convenience of airport destination."
Cons: "Seats are horrible. No space no kind of adjustment to the seating positions. Extra for a check in bag? Ridiculous! Are you supposed to fly with just your wallets."
Cons: "My suitcase handle was broken"
Pros: "Food, Snacks"
Cons: "Leg Space"
Cons: "Seats were small with not much leg room"
Cons: "Staff was very unprofessional looking. Hair hanging in faces, not dressed alike, and over weight to the point of touching both sides of the aisle."
Pros: "Refer Austin to San Francisco"
Cons: "Refer Austin to San Francisco. I do not like being the one that is negative in a rating but our experience with simply untenable. I observe the most of the passengers were also unhappy and openly complaint."
Cons: "United has new seats that have absolutely no leg room and are very uncomfortable. I will make sure never to fly United again. This was 3 hours of agony."
Pros: "The direct TV was free on this leg of my trip"
Pros: "Groups should board front to back so people aren't squeezing by each other to get to their seats."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Sadly, I am unable to find anything positive to say, aside from one customer service agent at LAX of the 7 I dealt with"
Cons: "The lack of accountability. Rude staff. The TSA was even more welcoming. Any time I had a question, I was pawned off to another agent, who would ignore me. I had to walk back and forth from gate to gate and was charged $310 for luggage."
Cons: "These "free" snacks are S-T-A-L-E."
Cons: "Only water"
Pros: "Can not think of anything"
Cons: "Coffee pot didn't work"
Cons: "Pretzels were the only food option"
Pros: "this was my first time flying alone and everything went smoothly"
Pros: "Polite crew"
Cons: "Departed over 3 hours late"
Pros: "The staff was nice and we arrived 40 mins early!!! That never happens!!"
Pros: "Both flights were on time. The planes were new and clean."
Cons: "I didt like the sits. I dont nike the snack. There is no tv."
Pros: "quick and efficient way to get to O'Hare."
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Cons: "It was a good trip. I liked it a lot"
Pros: "Seats were spacious, food and service were great."
Cons: "Seats didn't lift my legs when reclining."
Pros: "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."
Cons: "See above"
Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"
Pros: "Everything was fine"
Cons: "Wifi did not work. Limited food & beverage choices."
Pros: "Fast boarding"
Pros: "Easy enough"
Cons: "should have happened yesterday."
Pros: "Very comfortable plane. 2 seats on a side, 5 thumbs up."
Pros: "I have time to get a shoe sine and do some shopping a the airport. Check out 2 bars."
Cons: "I gat home at 12 20. I was hoping to get home at 7 :30. And I spend 200 but I was happy to get home safe. Thank you all"
Cons: "Terrible delays during boarding with no seating in boarding area after boarding is called to begin."
Cons: "See previous comment"
Cons: "Small commuter jet with small poorly padded seats"
Pros: "I slept the whole way and wasn't disturbed"
Pros: "Bigger planes"
Cons: "The food, the entertainment"
Pros: "I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member."
Cons: "Applying the rules and respect my skyteam elite plus membership."
Cons: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"
Cons: "Strike delay. Very poor food. Cramped chairs. I flight entertainment"
Cons: "More variety of movies"
Cons: "Delayed takeoff. That happens but very poor communication about the delay."
Cons: "OK flight, evening Business class"
Cons: "The seats aren’t comfortable, the entertainment system is finicky, not much leg room."
Pros: "Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda"
Cons: "Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible."
Pros: "Easy check in and easy baggage claim"
Cons: "They can easily work on the food"
Pros: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Cons: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."
Pros: "Good flight. Crew was nice."
Cons: "Better entertainment"
Cons: "Better pillows...as simple as that"
Pros: "Seamless boarding, departed and arrived on time."
Cons: "Very surly and unhappy looking crew"
Pros: "On time and complimentary drink"
Pros: "All was well but missed my bag and one opened"
Cons: "Missed my baggage and one was opened and wrapping removed"
Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."
Pros: "good onboard service"
Cons: "the business class wasnt really so good to my expectation."
Pros: "The flight itself was pleasant."
Cons: "The trip was apparently booked as a flight to Madrid with a one-night stopover in Milan and yet the ticketing staff told me that I would not be able to check my bag to Milan since it would go directly to Madrid. I found this to be very odd since I booked a multi-city flight through Kayak. I was also unable to use TSA pre-check with Alitalia, which was inconvenient."
Pros: "Pleasant normal flight."
Cons: "In-flight announcement was very very quick and hard to understand."
Cons: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"
Pros: "The flight itself from NYC was great, the connection flight was great."
Cons: "The worst boarding process I ever seen! The airport people and crew didn’t tell people what’s going on, there was a uhh delay. Big lines of people just standing and waiting. The flight took off 45 min late!!"
Cons: "Seats were packed with no room for feet"
Pros: "Snacks, drinks, puke bags in seat back pockets, easy to check in online."
Pros: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Cons: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."
Cons: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"
Cons: "Seats too cramped and close to facing seats."
Cons: "Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer."
Cons: "Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again."
Pros: "Boarding was on time for all my flights."
Cons: "KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account."
Pros: "The helpful crew on the ground in athens"
Cons: "Delay, change of gate, crew on ground helpful but crew on board was not polite at all."
Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"
Cons: "The plane was boarded early and then the flight ended up being delayed an hour. The seats were extremely uncomfortable and the leg room almost nonexistent. It was difficult to move at all for this 12 hour flight. I am not very tall at only 5'7" and I am slim. Also, the lunch was worse than any I've ever had."
Cons: "Food quality was awful, no entertainment whatsoever and the smallest seats I have sat on. Legroom is extremely tight"
Cons: "The flight was operated by Alitalia, so my bad review is about it: 1- they made us pay 75 euro for 4 extra kg on the luggage; 2- once on board we had to wait 45 minutes before leaving the airport; 3- there was no entertainment on the plane which looked like a very old plane; 4- they served us a tasteless sandwich and muffin(MEA flight serves a full meal) 5- the choice of drinks was poor: water, Coca cola, tea or coffee, no juices or alcohol; 6- we asked for water 3 times and the flight attendant never came back; Being an expensive flight I was expecting something more than a low coast flight company. VERY DISAPPOINTED."
Pros: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
Cons: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."
Cons: "You lost my luggage!!!!!! Now I'm standing in a long line with other lost luggage people. Düsseldorf is not a large airport and there was ample connection time. Not the way I wanted to start my vacation. Instead of driving south now I'll be waiting at the airport all day On the flight the seat in front of me folded back all the way to my head! How does that happen?"
Cons: "Really old plane, nasty food and rude flight attendants."
Pros: "Crew was nice and seat comfy"
Cons: "They should upgrade their intartainment system"
Pros: "The food was great and they provide plenty and the entertainment was awesome"
Cons: "The comfort of the flight for 10 hours in economy was horrible: it's just to cramped. I would only fly first class in the future for long flights. For a better idea: I'm only 5'2 and 160lbs."
Pros: "Check in easy."
Cons: "Two hour weather delay Impossible European connection (which I somehow made) No luggage (it didn't make connection)"
Cons: "90 minute delay on a 110 minute flight!"
Cons: "No room and very uncomfortable"
Cons: "The plane never arrive on time, Talked with customer service and was told that I can carry 60 pound of luggage and when I arrived with 59 pound luggage to check in I had to pay overweight. The flight was late again so I missed the connection flight."
Pros: "Did not misplace my suitcase as they did on my October 28,2016 going to Rome. That was very stressful!"
Cons: "Alitalia customer service not answering and updating information on misplaced luggage. They acknowledged the mail...that's about it!"
Cons: "We were not able to print our boarding passes for our connecting flight in Berlin and thus were forced to check in again for our flight to Rome. The system did not have the update and we were forced to wait over an hour with the agent. We nearly missed our flight."
Cons: "The boarding was chaos in both Munich and Rome. Apparently Al Italia had instituted a new computer system and the workers did not know how to use it. I spent hours on line getting a boarding pass in Munich, and then again another in Rome (in Munich no one was given boarding passes for connecting flights). I spend hours again in lines to get a boarding pass for a flight to Palermo, missing my connection and only getting a much later flight to Palermo. It was utter confusion. Shame on Al Italia."
Cons: "worst food"
Pros: "Uncomfortable seats, mine had a giant metal box under the seat in front of me, so unable to properly place feet for a 9 hr flight. Flight attendants were blind when anyone needed attention."
Cons: "It was crowded and it took an hour to get the boarding pass plus there was one hour delay in the flight."
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