Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Cúcuta
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Scores according to KAYAK customer reviews
Pros: "Avianca crews are always great!"
Pros: "Everything was just fine"
Pros: "It was nice to get a voucher when plane late - also comfortable plane with games. NThanks ve to get water and coffee"
Cons: "It could have been on-time"
Cons: "Everything was excellent"
Cons: "A sándwich or something light to eat ínstead of just a drink."
Cons: "Avianca is constantly delayed."
Pros: "Overall flight was fine. No entertainment nor wifi."
Cons: "At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline."
Pros: "Very good crew and service"
Cons: "We left 25 minutes late ...."
Cons: "Yo compré mi pasaje con 5 meses de anticipación y cuando llegue al aeropuerto me dijeron que estaba standby. Un súper mal rato. Las chicas del front desk fueron de muy poca ayuda y creo que es una práctica típica de la empresa."
Pros: "Crew was awful. Did not let me board because I was sick."
Cons: "Boarding could be more friendly and confortable."
Pros: "Was the crew amazing"
Pros: "Seat quite comfortable"
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Pros: "On time"
Cons: "It would make more sense to offer food and more drinks during the flight. At least water, as it is recommended by doctors. It is important to keep people hydrated"
Pros: "Amabilidad de las asistentes del vielo"
Cons: "Super retraso en el vuelo. Y ademas doble cambio en el ontineraroo"
Pros: "On time.. great crew and service.. very good flight"
Cons: "Not too much leg room.. food was just ok..kind of rough"
Pros: "Food was ok"
Cons: "Flight was delayed over and over again with no explanations provided by the crew. We missed our connecting flight to the states. Kind of a crappy plane."
Cons: "Un vuelo donde lo bajan a hacer 2 veces migración , aviones incomodos y pésimo servicio abordo"
Pros: "It was a delayed for 4 hours and even then was another dalayed of 48 minutes"
Pros: "Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores"
Pros: "The crew was nice"
Cons: "I plugged in my headphones grateful to have a personal monitor for entertainment on the long flight. However, I couldn't hear the movie. So I definitely couldn't enjoy some music. The passengers on either side of me also did not have working headphone outlets either. With some jiggling and pushing the headphone set in violently, I could get some sound, but not clear."
Pros: "The hole experience was excellent"
Pros: "Food ok."
Cons: "Plane left almost two hours late! Missed connection in Bogata! Despite Avianc providing a Hotel in Bogata I had to pay for Hotel in Cocuta!"
Pros: "This was the worst business class experience on any airline. The seat didn’t recline. The flight was two hours late due to mechanical issues in Cali."
Pros: "service. the crew was very friendly"
Pros: "Un vuelo maravilloso sobretodo por la calidez de su personal en tierra y a bordo! Viajamos con mi esposo y mi hijo y tuvimos el mejor servicio, sumado a la puntualidad en todos los itinerarios y los acuerdos y salas VIP en todos los aeropuertos."
Pros: "THE GOOD SERVICE"
Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."
Cons: "This is complete false advertisement and a blatant example of bait and switch. After booking 4 direct flights from New York to Barranquilla to Cartagena to Medellin and back to New York, only one of which was through bogota, I got 3 notifications that all my flights were now going through bogota with 3.5 hr layovers! Worst airline ever."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Cons: "Customer service before the flight and at the airport. We ended up taking 12hrs bus to make to final destination. Star Alliance should have reliable partners in the skys!!!.."
Pros: "There's no way to get lost in that airport. Everything has a sign"
Cons: "The flight was a little bit delayed but I don't really know what"
Cons: "I diden like the shirs is very smoll"
Cons: "Major delayed to leave JFK, but to Aviancas fault on aircraft availability."
Pros: "The plane is modern and staff were great!"
Pros: "The service was great and the plane seats were comfortable. Is great that they provided the tv monitors at every seat."
Cons: "There should be more restaurant that offers meals."
Pros: "The crew could be a little more attentive."
Pros: "The aircraft are modern and well marinated and the flight and cabin crew are very attentive. There is meal service in all cabins!"
Pros: "I am impressed! I will be booking through Avianca again!"
Cons: "Missed connection both ways"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Pros: "Atención de sobrecargo"
Cons: "Tamaño de los asientos"
Pros: "price, on-time, food, entertainment system"
Cons: "Inferior seat-backs have no storage for water bottle and person items like books. What's with that?! If meant to increase legroom, not satisfactory solution."
Pros: "On time, no delays, good information and updates, We are impressed by the prompness of your crew."
Pros: "Crew was very nice"
Cons: "Food was average"
Pros: "the flight was in time ,and the service excellent in counter and during flight,"
Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Pros: "The movie options"
Cons: "Compensation for having waited an hour and a half extra."
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Great flight!"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "The free upgrade"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Cons: "The floor of the aircraft was cold!"
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Cons: "Late boarding and take off with no explanation."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Nice crew, no delays"
Pros: "Large jet, attentive crew, on time."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "And arrived early, too.☺"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "Crew ok. Not much information given."
Cons: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Pros: "Excellent service"
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Pros: "The flight was on time and smoothl. The pilot was informative of information."
Pros: "Very friendly and curtious crew made the flight very pleasant"
Airlines flying from Virginia to Cúcuta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Cúcuta
Masks required on board, masks provided on flights from Virginia to Cúcuta
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Cúcuta
Testing for antibodies, testing for symptoms for flights from Virginia to Cúcuta
Waiving of change fees. Search flexible flights from Virginia to Cúcuta