Cons: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"
Pros: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Cons: "The plane was very cold!"
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Pros: "Nothing in special."
Cons: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Pros: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Cons: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Pros: "Quality of the flight was similar to the first one, very good. Consistency. Good!"
Pros: "The crew was super nice and the tv was working- thank goodness"
Cons: "If the pilot could have flown a bit higher, above the clouds, we could have minimize the turbulence. It was awful. Worst flight ever!! The whole time the plane was up and down and side by side!!"
Pros: "Crew was very pleasant and flight was on time."
Cons: "The tray tables were all broken and hinging in my row. The aux port for headphones needs to be updated to support new types of headphones, like Bluetooth or lightning connection."
Pros: "The boarding was handled well. So was the luggage."
Cons: "It would have been nice had departure not been delayed for over an hour because the copilot didn’t show up. They told us he was stuck in traffic on I-75 coming over from Florida’s west coast."
Pros: "I loved the plane itself with 2 seats on each side, so that each person can have either an aisle or window seat. They allowed my mother and I to board early due to her use of a cane to walk. The flight was on time."
Cons: "The sound quality to watch TV was terrible."
Pros: "My wife and I were seated separately due to booking complications. The woman that helped check our bags was able to rearrange passengers and allow our family to sit and fly together. Excellent service!"
Cons: "Arrived 10 minutes early, which can be that unusual, but waited on the tarmac because “the gate wasn’t ready”."
Pros: "Crew was friendly. TV was great. And hot coffee from Dunkinl Donuts."
Cons: "Mid flight you started to smell the restroom. Hope my flight home I won't be near the restroom."
Pros: "Great unlimited snacks, full can of soda, friendly crew, on time with take off times from gates."
Cons: "TVs didn’t work. Would have been nice if there were a couple preloaded."
Pros: "service in the gate was excellent"
Cons: "a flight attendant has a friend or a partner as a passenger at the emergency crew, and they were making rude comments about a family aboard. It was very uncomfortable"
Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "Boarding was organized"
Cons: "They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fast"
Pros: "The choices of entertainment were good. The crew members were friendly and accommodating. The snacks were good and the drink options were excellent!"
Cons: "The airport staff did not properly communicate the changes about the flight delay and gate change - no explanation was given as to why there were changes."
Pros: "The food, it was like have McDonald's right away. And the crew, and the seat"
Cons: "The plane have for charges."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "My own tv screen , quality of food, service from the crew, beverage selection and cabin comfort"
Cons: "Keep it up"
Cons: "Copa did not allow me to board plane with setvice animal. Stating paperwork is not acceptable for travel to Peru. I bought tickets on avianca and traveled to Peru and had no issues entering Peru with paperwork. Also copa lost luggage for 3 days spent 3500 on copa and received nothing in return"
Pros: "what a difference from the flight crew. Much more attentive and responsive to our flight requests."
Cons: "This flight was better. Short flight and very attentive crew. I figure the seat selection on mobile app would be my choice next time."
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Pros: "wonderful crew"
Cons: "the food was terrible. Copa has really gone down with there food. Usually international flights have good food."
Pros: "Crew was not aware of the drunken state of the 2 passengers sitting next to me . The 2 passengers got on the flight each with 2 beers . They finished it even before the flight took off . They then requested more drinks from the crew which they were given. I personally told one of the crew not to ser"
Cons: "Crew should have seen the passengers Mis behaving and refrained from giving alcohol to the 2 passengers"
Pros: "Speedy boarding. Flight wasn’t full so entire comfort plus row to myself. Delayed takeoff but still arrived on time."
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "Nothing"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Monica the crew leader was excellent, always with a smile"
Pros: "I got there early and they put me on an earlier flight."
Cons: "Cramped seats."
Cons: "No one at check in wonted to help I had to change flights do to inability of check in personnel It felt like all they wanted to do was to sell me another ticket"
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Cons: "1. Crew space up front with bright lights most of flight 2. Seats did not lay down on a flat bed. Longest length to fly and worse seats. I was better off with four seats on economy to lay down with my son."
Pros: "Business seats are nice and comfy"
Cons: "Schedule sucks! Food is also not even trying to be good"
Pros: "Good timing and safe plane"
Cons: "Movies coludidos be better, to much oldies. Food coludidos be improve."