Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Cons: "It was just a relatively quick, unremarkable flight."
Cons: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Pros: "SAS does it right with entertainment and food."
Cons: "Don't remember this flight"
Cons: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."
Pros: "Good selection of movies and music. Food was mediocre."
Cons: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Pros: "Good service from flight deck and cabin crew. Clean and comfortable"
Cons: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Cons: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Pros: "Plenty of seating room on this flight."
Cons: "Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft."
Pros: "No problems. I was satisfied"
Pros: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Cons: "Limited selection of food, snacks, and drinks Limited selection of movies"
Cons: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"
Pros: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Pros: "Very accommodating crew"
Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Pros: "The crew was great and the food as well"
Cons: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."
Cons: "No food or even water"
Pros: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Cons: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Pros: "Crew was considerate, friendly and accommodating . Meals were quite nice as flight fare goes. And the variety of films to watch were great. Two thumbs up, SAS !"
Cons: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Cons: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Cons: "Food was really, really bad. Only one very bad choice ignoring health conditions of different passengers."
Pros: "Great flight, on time great crew."
Pros: "Easy boarding"
Cons: "Seat width"
Cons: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Cons: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Cons: "Flight late, plane not very clean food..."
Cons: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Pros: "One included checked bag"
Cons: "We were being charged for bottled water and soda"
Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Pros: "Crew and plane good. Friendly and English was excellent."
Cons: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Pros: "we landed 20 minutes before schedule"
Pros: "Crew taking care of us was excellent."
Cons: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Pros: "the plane arrived"
Cons: "booking Boarding comfort Food service"
Cons: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Pros: "Quick Flight"
Cons: "Just a long layover, but what are you going to do"
Pros: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Cons: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Pros: "paying extra for more legroom"
Cons: "Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality"
Pros: "Introduce meals even to economy class"
Cons: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."
Cons: "I lost my luggage!!!"
Cons: "Not much talk from captain about local weather and time."
Cons: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."
Pros: "Fantastic crew"
Cons: "The plane was a half hour or so late taking off. We waited on the plane for most of that half hour with no explanation of why When calling rows to board -- after calling rows 1 through 13 she then called rows 41 and after. She skipped our row 14. This could definitely be an issue with overhead space"
Pros: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Cons: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Pros: "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Cons: "Nothing negative at all."
Cons: "Didn't like the economy class seats paying for business.A real rip off."
Pros: "The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge."
Cons: "Better communication between all aspects of the company."
Pros: "Nice crew"
Cons: "Food, movies, and comfort were all just ok"
Cons: "Two flights at the same time to same locations through unlabeled gates (up some stairs and through two doors before checking boarding passes) confused about 30 people. this was not optimal. Putting the boarding pass check earlier would remove the confusion."
Pros: "Really comfortable plane"
Cons: "Slow boarding"
Cons: "The crew didn’t offer me a drink"
Pros: "I really like Iceland air and have always found them to be the best but I can’t say this flight was very enjoyable"
Cons: "Plane had the least leg room of any plane I have ever flown on. There was no entertainment which was good since I couldn’t even put my tray down when the person in front reclined. Seats very uncomfortable. Staff didn’t seem like the usually very friendly Icelandair people"
Pros: "The seat were excellent and comfortable."
Cons: "The automat check In was off because of over booking. Because of that We had to go into the cue with our skies and luggage."
Cons: "We were told airport is small and catching connecting flight would be no problem. Landed late which left us with 25 minutes to get through passport control and to the next flight. My mother is 67 and physically not able to run or even walk fast. It was worse on the way there. Arrived in Iceland and our Helsinki flight was canceled. We were rebooked to an earlier flight. We had a hard time catching it. Barely made it! We were not told of any such change. Sure, once I made it to my destination, I saw that I received an email while in the Air! I didn't have internet access en route! I won't book with that airline again. We almost didn't make our connection and weren't given any explanation. They should not assume that everyone has Wifi access once they leave their home country. I had to run ahead to let them know that we were indeed present and wanted to get on that flight. My mother struggled to follow me. I thought that it would be a good route to go, given that we make the trip to Finland to see our family. But it turned out not to be the case. Very disappointed."
Cons: "Icelandair does not hold any planes (even 15 minutes) if you’re plane got delayed. We had an hour and a half layover and were delayed so that we missed our flight by 5 minutes. They rarely have more than one flight to a city so many people had to stay over night (we got in at 7:30am). We were lucky to get a connecting flight to get to our destination 7 hours late. Icelandair is fine if you’re on time, but with delays you’re easily screwed out of making it to your destination."
Pros: "Courteous crew. Flight was on time."
Pros: "Kind crew and comfortable seats in the exit row"
Cons: "No snacks"
Cons: "Delay in Philadelphia affected this score"
Cons: "I missed my flight because my flight into Chicago was delayed by 3 hours. I called Icelandairs customer service 7 hours before I missed my flight and told them the situation and they gave me the wrong information and gate number. Once I arrived in Chicago I couldn’t find anyone to help me at the airport and I was brushed off multiple times. After staying on hold all night long with icelandairs customer service I was hung up on. I ended up buying a completely new ticket and still haven’t been able to talk to a representative about it."
Pros: "On time. Luggage arrived to destination."
Cons: "I was 1.5 kgs over on my checked in luggage and they wanted to charge me 63 pounds Sterling. I managed to shuffle things around so I didn't have to pay in the end. I thought it was a bit steep."
Cons: "The flight to Reykjavik from Seattle did not have available WiFi. This wasn’t terrible, but I could not communicate with anyone I needed to until the almost 8 hour flight was over in Reykjavik."
Cons: "Bad on everything"
Pros: "The crew was good. They always are. The entertainment system was better than most, although very limited offerings. TIP: Bring your own headphones, standard 3.5mm phone type jack. They charge if you need to get a pair of theirs. Nice to also have a USB charging port at the seat too."
Cons: "KEF airport boarding area very contested (D gates). Standing room only, very little seats. Flight was delayed departing leaving and the crew showed no need to inform or explain to the passengers. Included food non existent. Overpay or an airline sandwich if needed, so just bring your own. But that's to be expected in this era."
Pros: "Loved that the plane was on the emptier side and we had the luxury to spread out. I also appreciated the great selection of movies and audiobooks, along with fantastic informational and promotional material about Iceland! I watched a beautiful Icelandic film (Heartstone?) and listened to an audiobook about Viking history, then concluded the flight with an episode of Planet Earth. We also loved getting a bottle of Iceland water as we were boarding the flight!"
Cons: "Mainly, I was unhappy that the plane was nearly 40 minutes late arriving in Newark, which resulted in us missing our bus home. The "gate" in Iceland was also extremely chaotic— it seemed as though the airport was not big enough to handle all the flights."
Cons: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."
Pros: "I had no idea that no meal would be served on the flight. Ended up buying a salad that was so so. Not a wide selection. Missed on breakfast altogether on my next fligh. Wasn't asked if I wanted anything. Thought it was only coffee or tea."
Cons: "Good options and uncomfortable- no pillow provided or offered. Perhaps I should have asked?"
Pros: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"
Pros: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Cons: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"
Cons: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"
Pros: "Thanks for offering food on a relatively short flight."
Cons: "Need more vegan items"
Pros: "Kindness and flexibility of staff with health concern."
Pros: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."
Cons: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"
Pros: "Using SAS lounges and booking services"
Cons: "The seats were actually uncomfortable with little padding and no lumbar support."
Pros: "Adequate space around seat; movies"
Cons: "Flight delayed >hour with passengers already on plane which made being on a 7+ hour flight even longer; terminal at Reykjavik was very crowded without adequate seating; food very expensive and long lines."
Pros: "Quick boarding and smaller planes than what I usually take for international flights"
Cons: "Seats were uncomfortable,"
Pros: "Aircraft was new and modern."
Cons: "Crew members ranging from curt to affirmatively rude. Lack of space in overhead bins. HORRIBLE boarding experience, with no management of lines or explanation of 60-minute delay in boarding. HORRIBLE connection experience in Boston, with no representative at designated desk to recheck luggage for flight onward. Our party of 10 people wound up scattered all over BOS Logan, with 3 of us making it back to FLL intact, 4 losing their bags and 3 others left behind -- all due to poor communication with arriving passengers. DO NOT FLY THIS AIRLINE unless you are prepared for inhospitable service, tight seating, and a DREADFUL boarding and landing process."
Pros: "Overall the flight was ok. Crew was nice, entertainment was decent."
Pros: "Good service."
Pros: "The flight was smooth I can't really rate the meal because I didn't eat. Iceland Air was the first airline I ever flew to leave the country and more than likely I will continue to do so to other parts of the world."
Pros: "The on flight crew was great!"
Cons: "My bag did not make it to the destination and when I went to file the claim, they insisted I double check before they would file the claim."
Cons: "We were separated on our first flight with little to no help from anyone."
Cons: "Chaotic and very long boarding process. Unannounced seating change due to change of aircraft. Tray table malfunction. In-flight info system not functioning"
Pros: "The flight was on-time and arrived on-schedule. Iceland Air provided e-mail updates regarding the schedule of the flight prior to departure."
Cons: "Reykjavik airport (KEF) is much too crowded and there are not enough seats for passengers in the waiting area. The boarding onto the plane was disorderly and no announcements were made to provide directions. If you fly to Europe from USA, avoid Reykjavik. Iceland Air charges extra for snacks, headphones, and seat assignments. Even after buying "discount" tickets, the extra charges boost the cost to the same as all the other airlines. The plane only had two bathrooms on-board so there was a line during the entire six hour flight."
Pros: "The flight was generally comfortable. Unlike US carriers planes are loaded back to front which seems to make sense."
Cons: "Took off late."
Pros: "Great layover destination. Very comfortable aircraft as far as the flight and seats. Good price."
Cons: "Cabin was too warm. Food choices modest."
Pros: "The flight wasn't too full."
Cons: "There was not enough food/meal options. It was mostly just overpriced snacks."
Cons: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"
Cons: "Lack customers service bad communication discrimination manners turnout islandair personals."
Pros: "Flight over was satisfactory."
Cons: "The terminal in Reykjavik was dangerously crowded at the "D" gate coming back. They charged me for food and a glass of wine on the return trip but not on the trip over. ???? The flight back was 1 1/2 hours late."
Pros: "Held the plane when our flight from Denver was late."
Cons: "No tunnel loading."
Cons: "Should never of booked with only 50 minutes to next connection, plane was late on first leg, rebooked on another flight changing planes twice and came in 8 hours later then planned."
It is a very short flight from Richmond to Charlotte, but beverages would have been nice.
Cons: "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Flight was so smooth"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Cons: "Food options that arent flour carbs or flour carbs."
Pros: "On time with a very pleasant crew."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "Comfy seat, nice crew"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Cons: "Certain crew members could've been a bit more approachable and friendly."
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Pros: "Very comfortable flight!"
Pros: "Flight attendant gave me a free beer!"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "Good legroom on economy"
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Pros: "economy plus was worth the money"
Cons: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Cons: "Late over an hour due to maintenance issues Did not receive the seats we paid for due to plane change"
Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Pros: "(mostly) friendly staff, decent chairs, decent set of movies available. (First leg by American, second leg by British Airway)"
Cons: "Paid for seats, never got them, ended up in a cramped flight with no room (I'm only 5'5", so heaven forbid average height people try to sit here. My wife was miserable, and got a back ache because of the small quarters."
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Nothing. Someday the airline industry will be disrupted and we'll all remember this and say, "can you believe what we used to put up with, and how expensive it was?!""
Cons: "No decent food available, they ran out. People allowed to play movies loudly with no headphones for 5 hours straight. Uncomfortable seats with no cushioning."
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Pros: "at least flights were on time. 20 minutes delay is not bad."
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."